00:00Nice. So that's business groups. I believe that's one reason why businesses outsource their call center function. So what are those main reasons they outsource to companies like yours?
00:14Good question. And let's keep expanding on that technology. Here I have internet redundancy. Okay, so I need to be up at least 99, if not 100% of the time, there are some national disasters, but I do have a backup generator that kicks in. Plus, I'm in one of the best grids in the city by the third largest public hospital universities, you name it. So it's, we're usually up. Those are the sort of tech things I need to have. That's why the work from home could be an issue.
00:42But if God forbid, there's a code red where all of a sudden their internet electricity or something goes wrong at home, they could be on a turnkey station at my center within 20 minutes. And so we have that as well. Why do the clients use us? Well, why don't we do the raking for you and the panning for you? Companies that like to prospect, maybe, you know, mold the agents, coach us, give us the script, and let's talk about the process, but you should be getting the stuff teed up to close.
01:12You should be investing your time and efforts. You know, allow the freshmen to learn the business and the onboard properly. And so I think what a lot of people do is they do busy work, or they just don't have the blind faith to allow somebody to do that for them.
01:29And so I address these things early, Peter, I try to see what they have on site to see if I can incorporate it. We always send a prelaunch checklist for the floor supervisor, and especially for the IT department. Do we need to integrate whose phone system are we using five nine CRMs.
01:47And a lot of times, and a lot of times when we do these checks or these mystery calls, we might have suggestions for people that they overlooked, or I could compare it to other verticals that were successful and make those sort of observations.
02:03And so I always like to share. And so I always like to share. And it always is done from good faith. And one of the greatest things I've done with clients is not to be a yes man, there's no surprises. And so, especially in your department, my friend, that's why I feel like a novice here, because I have my CTO.
02:22But he's the gentleman that will be on a call with me to answer those extremely technical questions.
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