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00:00I'm going to do this the hard way, so we're going to do this now.
00:30Look at that, how crazy.
00:42This country is blurring my mind, it's paved with my path.
00:49It was open because the person behind was getting done, it's going to move up.
00:56That's the way it works here in America.
01:02Customer complaints are at an all-time high, putting workers on the defensive.
01:10And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's
01:19an all-out battle at the checkout.
01:23The customer is always right.
01:27Call the cops.
01:28It's just plain wrong.
01:29I am a customer!
01:30I'm a customer too, Becky.
01:32When entering a private business, customers are agreeing to adhere to a code of conduct,
01:41which could be as straightforward as no shoes, no shirt, no service.
01:49Or something a bit more serious, like not causing a disturbance.
01:54Sir, what's the problem?
01:56Ask her!
01:57Ask her!
01:58I was literally not doing any .
02:01Fire.
02:02In some situations, the store may have to ask a customer to leave the premises immediately.
02:07Why did you suddenly get emotional when we were talking soon?
02:10Ma'am, ma'am, why do I have to?
02:11I'm not trying to have a conversation with you anymore.
02:13I'm asking you to leave.
02:14And then all of a sudden you got worked up.
02:15Can you please leave, ma'am?
02:16Can you please leave?
02:17Can you give me your name?
02:19And if that's the case, regardless of the reason, simply walking away may end up being
02:24the best course of action for everyone involved.
02:35At a New York City coffee shop, a customer and an employee are in a heated confrontation
02:49and it explodes.
03:03According to the filmer, the man in the orange jacket had been asked by a staff member to
03:08leave for allegedly attempting to solicit inside the coffee shop.
03:12And when he didn't, the staff member took matters into his own hands.
03:19But just when it seems the customer is successfully removed from the location, a few minutes
03:34later, he's back inside.
03:37Taunting the employees.
03:46What the fuck?
03:47That's a little bro.
03:48You swing.
03:49housing.
03:50You swing.
03:51Get the out of my way.
03:52Get out, get out, dawg.
03:57Out of your store!
04:00This monkey's out of the little hole, man.
04:13it's unknown if the customer returns the following day or whether he or anyone faces any consequences
04:21but it's a good lesson for those asked to leave a store's premises for any reason
04:31simply complying
04:33will save you and everyone else
04:38a whole lot of trouble
04:43according to one study 97 percent of women and 68 percent of men report experiencing cravings for
04:58specific foods but sometimes when customers try to satisfy those cravings they can end up sorely
05:05disappointed like this man whose sausage sandwich seems to have an extra ingredient
05:13or this woman who refuses to accept that the milkshake machine at this restaurant is broken
05:27when employees try to get her to leave she has another suggestion
05:41despite employees threatening to call the police she does wait
05:56for nearly 10 more minutes before finally storming off
06:10but while this situation ended relatively peacefully
06:16some unsatisfied cravings get way out of hand
06:24a late night order for fast food has led to a massive fight
06:37according to the person filming this customer had an issue with his order but after the staff believed he and his friends were being rude
06:39they were asked to leave which is when things became heated
06:57a bystander who appears to try to hold the customer back gets caught in the man's path
07:11as he rushes towards the employees and when other customers band together to try to get the man out the door things get even more out of control
07:18it's late at night at a Georgia restaurant and an angry back and forth between a customer and employees is threatening to spin out of control
07:43and when a large group of customers appear to try to remove the irate patron from the premises
07:56it does
08:00a bystander is forcibly pushed
08:06leading to an apparent fight amongst the customers
08:11finally employees managed to get the man and his companions out of the restaurant
08:28eventually witnesses and restaurant employees call the police
08:44it's unclear if the customer is found or if anyone faces any charges
08:53the woman who was pushed into the jukebox is up and walking
09:00but it's unknown if she has any injuries
09:05here's hoping the next time a customer's craving is less than satisfied
09:11everyone can attempt to resolve the matter with much much cooler heads
09:20to help maximize convenience for their guests
09:33many hotels make it easy for them to charge things to their room
09:37like meals beverages or items from a gift shop
09:42which will then be deducted from their credit card when they check out
09:46but in order for a customer to take advantage of this amenity
09:51it helps to have a room first
09:55how are you doing this evening?
09:57yeah, it's alright
09:59in Texas a police officer is responding to a call from a hotel restaurant at 1104 p.m.
10:05so you got somebody who doesn't want to pay their bill, huh?
10:08no, she claims she has a room but she doesn't
10:10a woman is trying to charge a $178 restaurant bill to her room
10:15however, according to the police report
10:18the restaurant closed an hour earlier
10:20and she has no room to charge it to
10:22hey, what's going on?
10:25I am here as a customer
10:28okay
10:29and I'm checking in
10:31are you
10:32at midnight
10:33are you settling your bill with these lovely folks?
10:37and her credit card has been declined
10:39Jeffrey has held my room
10:41I don't know who Jeffrey is
10:43the woman claims that the hotel's manager, Jeffrey, has agreed to hold a room for her until midnight
10:49which is when she says her credit card will be activated
10:53at that point
10:54the restaurant can charge her room for the bill
10:57may I have your driver's license?
10:59well, not yet
11:02because I'm, I'm here, so
11:04okay, it's not a request at this time
11:07so
11:08like, it's now, now, it's gonna be
11:11you can settle up with them
11:14if you don't
11:15then it can be a theft of service
11:17so
11:18this restaurant is open
11:20mhm
11:21and it's open
11:22what time is the restaurant closed?
11:25now
11:26now?
11:27okay, it's closed now
11:28complicating matters for the woman
11:30is that it appears the hotel manager is unaware of any room reserved for her
11:35yeah
11:36we confirm
11:37now the guest has been checked in
11:40no, the guest
11:41no
11:42I have a room reserved
11:44and we'll wait until, until midnight when my card is accessible tonight
11:49why is that, why is that?
11:50why is it a Cinderella card and only works after midnight?
11:56after giving her several opportunities to settle her bill
11:59we're gonna go and check into my rooms
12:01come on
12:02detective
12:03ma'am, we can't go anywhere until you settle your bill here
12:06so, I'm not settling my bill here until midnight
12:09okay
12:10and with now about half an hour to go to midnight
12:13the officer decides the time for talking
12:16has passed
12:17ma'am, at this time, I'm gonna detain you, okay?
12:21okay
12:22you know what that means by detaining you?
12:24I'm gonna put you in handcuffs, okay?
12:26alright
12:27go ahead and face away from me
12:28put your hands behind your back
12:30you wanna do this the hard way
12:31so we're gonna do this the hard way
12:36we're gonna go and check into my room
12:37after 11pm at a hotel in Texas
12:40ma'am, we can't go anywhere until you settle your bill here
12:43so, I'm not settling my bill here until midnight
12:46an officer confronts a woman
12:49who is declining to pay a $178 bill
12:51she racked up at the restaurant
12:53where she has been sitting since it closed
12:55over an hour earlier
12:57ma'am, at this time
12:59I'm gonna detain you, okay?
13:01okay
13:02you know what that means by detaining you?
13:03I'm gonna put you in handcuffs, okay?
13:05alright
13:06go ahead and face away from me
13:07put your hands behind your back
13:08because she claims her credit card
13:10doesn't become active until midnight
13:12we're gonna do this the hard way
13:14so we're gonna do this the hard way
13:17and with no room or reservation at the hotel
13:20she appears to be out of options
13:22and I think you've had too much to drink as well
13:24okay
13:25do you know how this is gonna work, right?
13:27so if you can't settle your bill
13:29they're gonna consider that as a theft of service
13:32so that is a crime
13:33eventually, two more officers arrive on the scene
13:37so I take it y'all don't want to wait till midnight
13:40I mean, if you want to wait another 24 minutes
13:44but I don't see why that's necessary
13:46well, that's not necessary
13:47with the decision made
13:49the officers take the next step
13:51how am I under arrest?
13:53so...
13:54for theft of service
13:56I'm not under arrest of theft of service
13:58yes, you are
14:00I'm a police officer
14:01and I'm telling you right now
14:02yes, you are under arrest
14:04and with that
14:07the woman is escorted to jail
14:10according to the police report
14:12the woman is arrested for theft of service
14:15public intoxication
14:17and failure to identify
14:19the outcome of her case is pending
14:24so remember
14:25before charging any expenses at any hotel
14:28hey, what's going on?
14:29I am here
14:30uh-huh
14:31okay
14:32okay
14:33make sure you have your room all squared away
14:35this is me
14:36yeah
14:37we confirmed
14:38not a guest
14:39has been checked in
14:40or at the very least
14:41a credit card
14:42ma'am
14:43we can't go anywhere until you settle your bill here
14:45so I'm not settling my bill here until midnight
14:49without a time limit
14:50we wanted to do this the hard way
14:52so we're gonna do this the hard way
14:53like it or not
15:00almost everyone in the world who drives a car
15:03ends up being a customer at a gas station
15:06and while most of these transactions go off without a hitch
15:10there are occasional hiccups
15:12no
15:13no
15:14no
15:15no
15:16I was back there
15:17you get in the pack of the law
15:18I was back there
15:19get in the pack of the law
15:20I was back there
15:21I was back there
15:22who gets to fill up first
15:23as these two women in Tennessee are doing
15:25waiting and you just go wide around
15:29it was open because the person behind you getting done is gonna move up
15:37that's the way it works here in America
15:41I was back there
15:42close your door
15:43or something a bit more disturbing
15:48like this situation in Thailand
15:52where an attendant is filling up a sedan
15:55when two motorcyclists pull up
15:58one in front of the car and the other behind it
16:02as the riders then seemingly attempt to open the car doors
16:06the driver of the car speeds off dragging both the motorcycle and the gas nozzle with him
16:20the outcome is unknown but a gas station employee tells local reporters the pump
16:28safety system immediately shut off the fuel which is good news because the volatility
16:35of what's in the pumps is perhaps the biggest risk of all when patronizing a gas station during a pit
16:43stop in Turkey this man has just finished filling up his tank but just moments after starting his
16:49car back up something goes horribly wrong at a gas station in Turkey a customer gets back into his
17:04car after topping off his fuel tank but moments after starting the ignition
17:18incredibly the driver is able to immediately free himself from the inferno and seconds later a couple
17:28of employees spring into action and douse the flames according to local news reports the driver is taken
17:36to a hospital where he is treated for minor burns prove positive that one can never be too careful
17:43when filling up with fuel these days it seems a new high-tech gizmo designed to make our lives
18:00easier than ever arrives nearly every day and while that's theoretically good news for customers on the go
18:07even the most convenient advancements can sometimes require what can i get for you a bit of patience can i get um can i get two number 13s
18:21what can i get for you can i get two number 13s especially when it's three in the morning and you're just trying to get some tacos from an AI operated drive-thru got it
18:35okay that's all and while it's natural to be a little weirded out can i tempt you with some nacho
18:43fries for just 249 no good thank you sometimes the efficiency is undeniable all right so now i'm gonna
18:51pay for it i've left my phone and my car at home as this man visiting china demonstrates when he pays for
18:59a bag of chips and a drink using the palm of his hand a biometric form of id where the machine scans
19:06vein patterns in the hand it connects to one's payment account look at that how crazy
19:12mate this country is blurring my mind let's pay for my palm
19:17so whether you're skeptical or enthusiastic like it or not the future is here now and for customers
19:25perhaps the best thing to do okay why is this happening to me on a monday is to simply bear with
19:32it while technicians work out the kinks this car is just going in circles in arizona a customer films
19:39as a self-driving taxi seems to experience some technical difficulties i receive a notification that your
19:46car might be experiencing some routing issue please bear with me while i am yeah i got a flight to
19:51catch why is this thing going in a circle i'm getting dizzy it's look at what it's doing i understand
19:57i'm really really sorry mike we're currently working with the situation of the vehicle is it circling
20:02around a parking lot right it's circling around a parking lot and now despite having called the
20:08ride share company for assistance i got my seatbelt on i can't get out the car has this been hacked
20:13what's going on i feel like i'm in the movies the customer is completely at the whim of the
20:19technology as a human employee works remotely to help solve the situation now i'm going to be pulling
20:24the car over while we are trying to assist the car oh hold on just a second oh my goodness after a few
20:33anxious moments really so sorry yeah because this is crazy this is crazier the apparently out of
20:39control vehicle finally well can you stop this car comes to a merciful stop right over right now
20:48apologies according to news reports the car does eventually make it out of the parking lot
20:54and the customer receives a full refund and still makes his flight hopefully for him okay why is this
21:02happening to me on a monday on a plane with two qualified human pilots i'm gonna be pulling the car
21:09over while we are trying to assist the car oh hold on just a second oh my goodness
21:16thanks
21:26you
21:27you
21:29you
21:31you
21:33you
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