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00:00I'm not here to make any friends. The process is not personal, it's business.
00:08Lord Sugar is on the lookout for a brand new business partner.
00:13It is a very competitive situation. I need to see who's got a good business brand.
00:20Fighting it out for his funding.
00:2418 aspiring tycoons.
00:28Not one of you geniuses ran this thing properly. I feel so angry. You're coming across a bit thick.
00:35At stake, a quarter of a million pounds.
00:40And a 50-50 deal with a business heavyweight.
00:45Your best hope for 250 grand is to buy yourself a scratch card.
00:50Yeah, yeah, yeah, go, go, go. Right, Ron, come on.
00:52It's an investment worth fighting for.
00:55Please stop talking. Please, for the love of God, stop talking.
00:58We're meant to be grown up women. We're actually little schoolgirls.
01:0218 candidates.
01:03I'm not getting angry. I'm just telling you my point because you're not listening to my point.
01:06Boom.
01:07Flash tip.
01:0812 testing weeks.
01:10This is getting really, really childish now.
01:13If I was a project manager, I'd be trying to motivate my team.
01:15So that's not cool. That's not cool.
01:17One life-changing opportunity.
01:19You're fired. You're fired.
01:21You are a loose cannon. You're fired.
01:24Previously on The Apprentice.
01:35I want you to manufacture and sell your own range of sweets.
01:39Cake baker Alana.
01:41You need to be the project manager on this task.
01:44Rose to the occasion.
01:46Do a bag, mix it. Do a bag, mix it.
01:47No worries.
01:48Making sweet stock.
01:50You want the pillows?
01:51Grease.
01:52How about two for six?
01:53Despite some sour relations.
01:55We can't all be selling at different prices.
01:57I'm getting more if anything.
01:58Led by Oliver.
01:59It's all a bit of a learning curve.
02:01I know, but we don't have time for a learning curve.
02:03The other team faced a sticky situation.
02:06If this goes badly wrong, I'm holding you personally responsible.
02:10When their salt and vinegar candy.
02:12The aftertaste is a little bit off.
02:14Sucked.
02:15It's like dealing with children at some point.
02:17With Oliver's team in meltdown.
02:19What is your point?
02:20You was crap.
02:21Oh, really?
02:22Alana tasted victory in the boardroom.
02:25I told you.
02:27Makai was accused of fudging the figures.
02:30And I told you on several occasions not to give away money for no reason.
02:34Paul was pulled up on his sales.
02:36Out of the 700 odd pounds, Paul, zero.
02:40And both turned on Alexandra.
02:42You wanted your opportunity to sell.
02:44Even though I didn't make a sale, but I'll blame it on Alexandra.
02:47But it was sausage maker Oliver.
02:49Lord Sugar, I have a business.
02:51Who didn't cut the mustard.
02:53Your future is looking about as bright as one of your pigs.
02:56You're fired.
02:57Now 15 remain to fight for the chance to become Lord Sugar's business partner.
03:125.45am.
03:13Hello?
03:14Good morning.
03:15Lord Sugar would like you to meet him at the Draper's Guild.
03:16The Draper's Guild.
03:1720 minutes.
03:18What is it?
03:19Where's the build?
03:20It couldn't be anything to do with drapes, couldn't it?
03:21No, I know where it is.
03:22Paul does my ties.
03:23You do my hair.
03:24What'll I do without you guys?
03:25I'll miss it when you're gone.
03:26Hopefully.
03:27Hopefully.
03:49We really need to win this one.
03:52Yeah, we absolutely do.
03:53I'm not going to that cafe again. I've been there three times.
03:56I'm done with PM, I think, for a while. Does anyone else want to go?
03:59If the brief fits my skill set, I'm definitely going to put myself forward.
04:03I'll PM all day long. I'm a natural-born leader, so...
04:07Have you put yourself forward as PM before?
04:09Yeah, of course I did.
04:10Did you?
04:11Did I?
04:13In the heart of the square mile,
04:17Draper's Hall.
04:18Home for almost 500 years
04:23to one of the city's oldest guilds.
04:32Good morning.
04:33Good morning, how are you going?
04:34Well, welcome to this wonderful place.
04:37This impressive building is home to the guild of wool and cloth merchants.
04:42In the 18th century, Draper's changed the face of retail
04:48by selling different types of products under the same roof,
04:52helping to create the very first department stores.
04:56Today, this sector is worth billions of pounds.
05:00So for your next task,
05:02I'm sending you to one of the UK's most famous department stores,
05:08Liberty of London.
05:09Each team will choose the department to run
05:12and introduce a new product line to promote and sell.
05:17You'll also run a personal shopping service.
05:21These clients each have a generous budget to spend.
05:25But a word of warning,
05:26they expect excellent customer service.
05:29The team that makes the most sows will win
05:32and in the losing team, as usual,
05:35at least one of you will be fired.
05:37Claude will follow Nebula
05:39and Karen will follow Titans.
05:42Good luck, off you go
05:43and I'll see you back in the boardroom in a few days' time.
05:47Two days to turn premium stock into a pretty penny.
05:52I would love to be a project manager for this.
05:54I've worked in department stores, including this one.
05:57Nailing her colours to the mast,
05:59make-up artist, Grania.
06:01I honestly believe Fran as sub-team leader
06:05because she has her own stores as well.
06:08I think you guys really need to use me here
06:10and put me in the right place
06:12and make sure I can bring out the best in one of you guys.
06:14So you want to lead and then you sub-lead?
06:15I would be happy to lead, yeah.
06:17Are we all in agreement then?
06:18You guys, I just have to say something.
06:21I...
06:21I'm going to leave the process.
06:24So I'm really sorry.
06:28What? I just...
06:29Wait, what happened?
06:30I'm just not...
06:32I'm just not enjoying it
06:34and I'm not...
06:35Is this a joke?
06:36No, it's not a joke.
06:38Alex, we were just starting your task.
06:40It's not exactly the ideal moment.
06:42Stick with it.
06:43I'm really sorry.
06:44OK, well, I don't have the time to maybe...
06:46I'm going to go.
06:47I need to get on.
06:48Good luck, guys.
06:50Good luck.
06:50Sorry.
06:52Thank you, guys. I'm so sorry.
06:53Good luck.
07:01OK, that's a bit of a shock to the system.
07:06I actually thought it was a joke.
07:07It's obviously not.
07:08She's gone.
07:09I don't want this to stop or bring us down,
07:12you know, or disheartening us in any way.
07:16I have found the process overwhelming
07:19and stressful and really intense
07:22and I just want to go home to my kids and my husband now, right now.
07:28She obviously didn't feel she was strong enough to be in this
07:31but we need to keep our heads together now and get down to work.
07:36Frances, are you happy and content?
07:37Absolutely, content.
07:38Is there anything you want to ask me?
07:40No, nothing.
07:42Across the hall...
07:43I would like to put myself 100% project manager.
07:47Sofiane sells himself.
07:49So this is pretty much what I've been doing the last five years.
07:52So you've worked in a high-end department store?
07:53Absolutely.
07:54Are you happy for me to project manage this task?
07:57Yeah, definitely.
07:58So who's strong here to kind of be my sub-team leader?
08:01Who's got the most...
08:02I've worked in and helped manage a lot of high-end stores
08:04so I believe it would be a good fit and I could help.
08:07Brilliant.
08:07I would like to maximise my creative input
08:10and also my knowledge of the brands that this store sells.
08:14But I don't think you're a very strong leader.
08:17So let's decide quickly.
08:19I've got Samuel as a sub-team leader.
08:21Project managers in place.
08:29Next stop, the shop floor.
08:32Safiane finds it very hard to listen,
08:34even in everyday conversation.
08:36And delegate.
08:36Yeah.
08:37My worry is that he's just going to be...
08:39try and make it a one-man band.
08:41Yes, I thought that.
08:41And that could end up being an absolute car crash.
08:44He always says to me, trust me.
08:45Anyone that tells me to trust them, I don't trust them.
08:48Simple as that, really.
08:50There's a reason for that.
08:519am.
08:56A world-famous department store in the heart of London.
09:00My name is Samuel. Nice to meet you.
09:02Safian, nice to meet you.
09:03A treasure trove.
09:05Selling everything from stationery and chocolate...
09:09How do you not just eat all the chocolate all the time?
09:11..to sort after scarves...
09:12This is one of our classics.
09:14..and high-end handbags.
09:16I could talk for hours on the beautiful brands you have.
09:18I used to work in leather goods and accessories.
09:20Oh, brilliant.
09:21First, for both teams, a chance to size up stock.
09:25What is your price range?
09:26It starts from about £100.
09:28Yeah.
09:28Going up to the most expensive at £2.6k.
09:31Great.
09:32Wow, really exciting stuff.
09:33I do believe that the leather goods and bags department has the possibility to sell the highest ticket items.
09:41I know the market quite well.
09:43I think that's definitely an advantage for this task, and I've kind of hoped to share that experience with the rest of the team.
09:49Our scarves are world-famous, and we have one of the biggest scarf collections in the whole world.
09:57How much do they tend to spend on a scarf?
09:59Is it literally, do they go more for the taste, or...?
10:01They range from about £75 up to £1,200.
10:04Thank you, Pippa, I've enjoyed it, it's been a little block.
10:06Have a good day.
10:09Departments dissected.
10:12Chocolate.
10:13They've got an exit onto a very busy street.
10:15Stationery is a very busy area.
10:16But it's going to be £20 per customer.
10:19Next, decide which one to represent tomorrow.
10:23Liberty scarves are only available in Liberty.
10:26It's like typical Liberty, those scarves, and sort of people coming in, they're going to see that straight away.
10:32As a team, all together, where would you be comfortable...?
10:34Scarves.
10:35Scarves. Scarves, yeah?
10:36Yeah.
10:37Scarves, OK.
10:37Good.
10:39People coming to Liberty is mainly for scarves, and we're on a one-day sale.
10:44I think let's try and get for the main product, that's the staple product, that should be the way that we approach it.
10:48So, hold on, hold on, hold on, hold on, so you're suggesting scarves as a section on that?
10:51Number one.
10:52My personal choice would be bags.
10:54Yes, the opportunity on leather goods is quite significant.
10:57Right, can I just stop here every second? Can we all give me each of our?
11:00Sure.
11:01I think we should go for scarves. It'll sell more than probably handbags, and that's my input.
11:06Quickly.
11:06Scarves.
11:07I'm going to go for scarves.
11:08The scarves is a good proposition. I believe the bags, just because we'd have to sell, what, 20 scarves or 15 scarves to make one bag sale.
11:16OK, well, first handbags, second scarves.
11:24Lunchtime. Tomorrow, teams must showcase one new product range to try and drive up sales.
11:33Hello.
11:34Hello, lovely to meet you. Hi, guys.
11:36While half of Grania's team look over luxury luggage...
11:39So they're all 100% leather or canvas?
11:42Yes, absolutely.
11:43It's the other two materials.
11:43Aren't they beautiful inside as well?
11:45The rest check out high-end handbags.
11:48The brand is called Hey Yo. It's actually the initials of the brand values. H would stand for, like, humble, E for eclectic, I for identity, and then O for optimism.
12:01I've got, now, two collections. One of them is called New York. Yeah, and then another one is called Menorca.
12:08This is, like, kind of futuristic meets modern contemporary, in the same way, doesn't it?
12:16For Sofian's scarves and accessories squad...
12:19These are umbrellas, and they all change colour in the rain when they get wet.
12:22...colour-changing brollies...
12:23It's got something different. It's quirky, and it's fun.
12:26Wow. That is so cool.
12:28...and feline fabrics.
12:29I notice you like cats.
12:31We do love cats, but we also love jaguars, tigers.
12:34Uh, interesting twist on the pussy bow.
12:36Yeah, exactly. I mean, at the end of the day, they're scarves, so, you know, you can wear them in different ways.
12:41I think it's amazing that you've used the cat in such a clever way.
12:45When I first saw them, I immediately knew they'd be a good seller. They just look so cool.
12:49They could be worn by either sexes, depending on how brave you are, and I think that's really cutting-edge.
12:555 p.m.
12:56So they're £25 for the umbrellas.
12:58I just think they might be a little bit low-end for...
13:00Yeah, yeah, we agree.
13:02Decision time.
13:03So, basically, the scarf designer we met creates these scarves that are, like, in the shape of an illustration of a tiger or a jaguar, etc.
13:13We all loved them. Like, they were awesome.
13:15Like, literally, if you saw one of these scarves, you would just love it. So, I think with this type of scarf, it would be an impulse buy.
13:22So, quickly, what sort of shape is it? Is it just cats?
13:25So, again, yeah, it's shaped...
13:27The paws are at the front.
13:28The paws are at the front, and it's the head's shaped in the shape of a cat, but it's got the long body, like a scarf.
13:34I think we'll go with the scarves.
13:37Cool. Good choice. Good choice.
13:39Hi, Grania. Hi, Frances. How'd you get on?
13:42On the other team...
13:44It's a unisex sort of brand, utilitarian.
13:46But I'm going to be honest, I'm not overly fussed. It's very, very minimal.
13:50Decide on a bag.
13:51OK, right, well, I'll give you a wee brief on what we've done.
13:54So, her inspiration is through architecture, travel and colour.
13:58Right. Produced in south of Spain.
13:59Spain is so good for manufacturing in terms of quality. Spain is actually exceptional in that.
14:04Grania, you've sold it to you, mate. Great. All right. You're the best.
14:09At the department store...
14:12Nice to meet you all. I look after the windows team. Just a few top tips.
14:16..for half of each team...
14:18I think we'd need to entice people in.
14:20I mean, theatre, everyone just loves a bit of theatre.
14:22..a crash course in window dressing.
14:25Some of our most successful brands have real people in the window.
14:28..to showcase the team's chosen products.
14:31You'd usually see an uplift between 30 and 50 per cent.
14:35OK.
14:37So, we have the scarf.
14:38So, Jessica comes out and physically hangs cat scarfs one by one.
14:43It needs to be a message that creates curiosity.
14:45When they see it... Curiosity killed the cat.
14:47Oh, my God! Yeah, I quite like that.
14:49Cats are untrained. Cats are cool. Cool for cats.
14:52That's succinct. It's cool. Cool for cats.
14:54Yeah, OK, I like that.
14:55No, but cool for cats doesn't make sense. It doesn't make sense.
14:58It doesn't make any sense. What's cool for cats?
15:01Cool for cats.
15:02But you're struggling to explain yourselves.
15:04It doesn't make sense. Cool for cats doesn't make sense.
15:06It's from a famous song in the 80s.
15:08Cool for cats.
15:13On the other team...
15:15I mean, I've got designs for, like, a three-tier kind of podium thing,
15:19and you put the bags on there.
15:20Makai sets out his vision.
15:23One based on the urban New York environment
15:25and one based on the south of Spain island resort wear style.
15:30OK.
15:31And if we wanted Rebecca, she would be the live mannequin, potentially.
15:33OK, OK.
15:34And you have her saying, beckoning people to come over.
15:37But we don't want to make it look as if we're...
15:40It's tacky and inviting people, like...
15:42No, no, but I think there could be some interaction.
15:44The question, Goronia, you have to answer is, how do you animate?
15:47You keep saying I have to answer, but I'm trying to say to you,
15:50we're going to get the products in
15:52and then we can try and incorporate Rebecca if need be.
15:55I think Makai, for some reason, he's trying to step up
15:57and push the live window.
15:59As team leader, you know, I'm not going to argue with him.
16:02At the end of the day, you know, we wanted to keep it as simple as possible.
16:06Do you mind me asking your dress size at all?
16:09Tomorrow, the teams must run a personal shopping service.
16:12Have you got any favourite brands or designers?
16:15Tonight, a chance to check in with their clients.
16:18Danny, can I ask you at all what your budget is for tomorrow?
16:21Fishing for information, Frances.
16:25Have you got any special occasions coming up at the moment or not?
16:28Yes, I've got a wedding.
16:30Have you got a sort of particular style?
16:31Is it quite timeless, classic, or do you like...
16:34No, I quite like to look a bit weird.
16:37Do you know what I like about you, though, Danny,
16:40is you're just honest from the onset?
16:42It just makes everything so much easier.
16:44I really look forward to meeting you tomorrow, Danny,
16:46and have a lovely evening. Bye. Bye.
16:48Bye.
16:50Great. That went very much. Good information gatherage.
16:53That went well.
16:55On the other team...
16:56I just want to get a sort of gauge of what you're looking for,
17:00if there's anything in particular you are looking for.
17:03Yep.
17:04Alana opts for a softer approach.
17:06I'm off on holiday at the end of the month, Alana.
17:08I'm going to have some trousers and some shorts.
17:10OK.
17:11And, John, is there anything else you're wanting tomorrow?
17:15Like, is there any sort of housing stuff we can show you?
17:19You know what? I've got a mission here.
17:21Yeah, of course. OK.
17:23Well, we won't stray from that mission, John.
17:25We'll get you a holiday wardrobe sorted.
17:27Fabulous.
17:28Perfect.
17:29All right, then. Cheers. Bye.
17:31Bye.
17:33Happy?
17:34Yeah. Fine.
17:35Brilliant.
17:36The most important thing about personal shopping
17:38is to understand what the client wants,
17:40what brands he likes, what brands he doesn't like,
17:42and, more importantly, to get the budget.
17:44They don't understand his style.
17:46They don't know his budget.
17:48It's not a great start.
17:50Do you think we should have asked her clothing size?
17:52No, definitely not.
17:53I think it's a little bit intrusive on the phone.
17:5810pm.
17:59Front, front, back, back, back.
18:02Oh, my God.
18:03So much work to do on this.
18:07Ultimately, where is Rebecca going to be?
18:09Maybe she's just kind of, like, standing. I don't know.
18:12I don't think she's going to fit into this thing, no.
18:14The final window,
18:15I'm still trying to get a clear direction from Goronia.
18:18I think having any sort of movement in the window
18:21will make people see that window
18:23and attract people towards our product.
18:25No, a little bit back.
18:26No, no, no, no, no, no.
18:27Back a little bit.
18:28Yeah, yeah, yeah, yeah, yeah, yeah.
18:367am.
18:37So, what are you going to do in the window, Rebecca?
18:46Beautifully display the bag.
18:48I won't, like, make it cheesy.
18:50If I'm in a window,
18:51I'll be trying to pull a very straight face.
18:54Let's wait and see what they've got planned.
18:59Before trading begins...
19:01Here we go!
19:02..the big reveal...
19:05..of both teams' windows.
19:09This car's so amazing.
19:10I wasn't actually expecting them to be like this.
19:12It's amazing.
19:13Really nice.
19:14Bang on, mate.
19:16Well done.
19:17Do you want us to go in?
19:18Do you want us to go in and buy it?
19:21It's by far the best thing I've ever seen, I swear.
19:25They've taken it to the next level.
19:27I couldn't ask for a better start.
19:28It's all looking good.
19:29Hopefully, we're going to win this task.
19:32Oh, oh.
19:33Oh, it's coming.
19:39This is the New York skyline on this side.
19:41And then this side is more resort.
19:43So, this is all the resort collection.
19:45OK, so, if you're imagining having a person in there,
19:48what are you imagining, where and when and how?
19:50Well, we were potentially thinking this side.
19:52It's quite full.
19:53So, possibly, you'll be sitting on there.
19:54We can move that green bag.
19:59I don't get it.
20:00Where...
20:01How would I know that's a New York skyline?
20:02How would I know that's Mallorca?
20:03How does that represent anything at all to me?
20:06The bags are beautiful.
20:08But as far as the window display, it's lost on me.
20:139am.
20:15I'm going to swap teams.
20:16I'm going to move over to the shop floor.
20:17This is what I do.
20:18Selling on the shop floor is what I've been doing.
20:20One hour until teams start selling.
20:23So, on the sales floor, we're going to have myself, Paul, and Mackay.
20:26I'm happy to be used wherever you need me.
20:28OK.
20:29Francis, you and Kartik are going to go to personal shopping.
20:32Kartik could be your runner.
20:33So, outside, if there's any products needed,
20:35he's then going to go onto the shop floor,
20:37collect these products and bring them up to you.
20:39Kartik, I think this is the best place for you.
20:41You know, listen to Francis and do everything that she needs to be done.
20:44I was going to suggest Dylan to move to the personal shopping,
20:49because you're like a stylist.
20:50I'd be quite confident helping someone to style and choose items.
20:55So, Dylan, you'll be the sub-team leader for the day?
20:57OK.
20:58Do they brief about a budget or is that just open?
21:00We spoke to them yesterday and maybe we should have asked these things,
21:03so I don't think we got all of the information out of them that we needed.
21:09We hadn't established sizes, budget or personal style.
21:13If I'd been calling clients directly,
21:14I'd have been establishing their favourite designers, the sizes they take,
21:17but I don't know why it wasn't done yesterday.
21:1910am, doors open.
21:24Are you looking for anything exciting today or just having a browsing?
21:27To some of London's most discerning shoppers.
21:30This is a brand exclusive just for today.
21:32Heading up scarves.
21:34It would be great if you can stand on that window.
21:36Just ask them to come in.
21:37And taking a firm grip on his sales team.
21:40When you sell a scarf, just say, you know, do you have...
21:42What colour bag do you have to go with it?
21:45Project manager, Sofiane.
21:47I'm just saying, just get familiar with a particular section
21:51that you're a little bit more expert in.
21:53Like, he just spent the last ten minutes on one section.
21:55He knows about the fabrics, the colours, the different type.
21:58I'm a natural-born leader, but this is mine.
22:00This is my task.
22:02It's all about high-end retail.
22:04It's not rocket science.
22:05We are going to win this.
22:06I'm not saying change.
22:07We don't need to change.
22:08I understand what you're saying.
22:13On the other half of the team...
22:15Are they too thick, Dylan?
22:16They're completely wrong.
22:18Shortlisting clothes for their first personal shopping client.
22:22Yeah, that's gorgeous.
22:23It's very expensive.
22:25Art director, Dylan.
22:27Well, we've got shorts, we've got two pairs of chinos, we've got jeans.
22:31Dylan's turned up to the personal shopping team to add his expertise,
22:35but he hasn't been given the budget, he hasn't been given the sizes,
22:38and therefore he has very limited information to go and select clothes
22:42the client might like, and I think it could go disastrously wrong for them.
22:46Hi, John. Nice to meet you.
22:47Hi, I'm Dylan. How are you?
22:48So, Dylan's your personal stylist for the day.
22:50I'm a fellow Silver Fox, so...
22:52Thank you, Dylan.
22:53So, what we've done is we've pulled some varying items in price point,
22:58and what you can do is you can direct us in what way your budget is going.
23:01I love the beige chinos, it goes with everything.
23:03And then a classic white shirt.
23:05Yeah.
23:08They're not pyjamas, are they?
23:09No, they're not pyjamas.
23:10Across the hall...
23:12So, are you going for three or four looks for her, or...?
23:14I think that's a strong possibility.
23:16Fully briefed by their client...
23:19Dress, shoes, headband, accessories, like the whole look.
23:22Headband?!
23:23Francis and Karthik size up options.
23:25I think that's really lovely.
23:27But wouldn't this make her waist look big?
23:29No, I don't. I think it's going to clinch in,
23:30and I think it's going to sit quite highly, and I think she's going to like it.
23:32Oh, you mean...
23:33I think it's something different, I think it's quite comfortable,
23:35and it's still on trend.
23:37I'm really happy with myself at the moment.
23:39I think that the personal shopping customer will be happy with my selection,
23:41so I've really listened to what she wants,
23:42but I have added that splash of colour,
23:44especially with the orange selection, just fresh for spring.
23:46Please come in.
23:48That's my associate Frances you spoke to yesterday.
23:50Hi, Frances.
23:51How are you?
23:52Welcome, it's very nice to see you today.
23:54Hopefully you'll like a few pieces.
23:56Am I allowed to say what I hate?
23:57Absolutely, because then I can on the way back.
23:59That.
24:00OK.
24:01That colour on me is hideous.
24:03Don't like that at all.
24:04OK, so no orange scarf either?
24:06Mm-mm.
24:07OK?
24:08I don't mind that, but it might make me look like a fat art teacher.
24:12OK.
24:13I've tried those before, they look absolutely hideous.
24:15OK.
24:16OK.
24:17That's fine.
24:21Mid-morning.
24:25While Jessica pulls in the punters for scarves...
24:27Please may I have that?
24:28No problem at all.
24:29Sure.
24:30Enjoying the rest of your time in London?
24:31Great.
24:33That's bad.
24:34Handbags are left to sell themselves.
24:36How are you feeling?
24:37It's good.
24:38It's just a little bit, um, obviously, foot forwards.
24:41They're the same foot forwards for them as well, right?
24:43I don't know.
24:44I don't know.
24:45I mean, it's...
24:46It's a central hall, isn't it?
24:47Yeah.
24:48Do we not want to do the window?
24:49It's starting to pick up a little bit in here anyways.
24:51Hopefully somebody will come in and buy a load of bags of us.
24:54There's no point here sitting in the window.
24:55Fine.
24:56Okay, if you want to...
24:57You know, so...
24:58Let's do it.
24:59Perfect.
25:00I'm a little bit, uh, upset about the fact that we don't have Rebecca in the window
25:03yet.
25:04I think, you know, if we can't get her in, I think it's going to be a challenge to get
25:08people to come to the handbag section.
25:12On the other half of the team...
25:14What do you think of that one, Denny?
25:16This dress.
25:17Yeah, what do you think of it?
25:18This dress already, and it's a beautiful dress.
25:20IT consultant, Karthik...
25:21How do you feel when you wear it?
25:23What, what, what...
25:24It's very comfortable, actually, to wear it.
25:25It's very comfortable?
25:26Turns on the charm.
25:27It's good.
25:28It's beautiful.
25:29You know what I'd like to see on it?
25:30This is just my personal opinion.
25:31The necklace.
25:32Yes.
25:33How did you guess?
25:34Karthik has somehow become a little bit more confident, and suddenly, he's a fashion
25:39guru, and he's offering advice, and believe it or not, the customer is accepting
25:43it from him, and he's doing quite well.
25:45The Denny bag, I mean, what is money compared to happiness, Denny?
25:48At the end of the day, happiness, as they say, is priceless.
25:51It's a mere 1,030 pounds.
25:53That's all it is.
25:54I think your choice is magnificent.
25:56Let's take these down to the till area, and we'll get them wrapped up.
25:59Perfect.
26:01Also in personal shopping.
26:03So are you happy with that one?
26:04Yeah, for sure.
26:05Pushing for their first sale.
26:07So take the three of them.
26:08Awesome.
26:09They were all gorgeous on you anyway.
26:10Yeah.
26:11Thanks.
26:12They're all yeses.
26:13So we've got these in there.
26:16A French artist designed them.
26:17She doesn't sell in Liberty normally, and they're literally just here for one day.
26:20So we thought we'd just bring them up to show you.
26:22But they are quite different.
26:24I don't really wear stuff like that.
26:26Oh, that's very classy.
26:28It makes it a bit more wearable, and then when you go to a dinner, you can roll down the
26:32sleeve.
26:33Are we happy with that look so far?
26:34Yeah, love it.
26:35Absolutely.
26:36Good.
26:37These are yours to take to the till.
26:38Thank you so much.
26:39Goodbye.
26:40Thank you so much.
26:42Honestly, I think I was the one that led that whole situation and made those sales.
26:46I mean, there was a couple of shirts that the guys picked out, but ultimately, I sold
26:49the shirts to the client through the rapport that we had.
26:53Downstairs.
26:54145.
26:55Can I tempt you?
26:57Freed from the window display.
26:59So that's just 165 pounds altogether.
27:01For Jessica, a rush of sales.
27:04So that's 595 altogether.
27:07Still searching for his first scarf sale.
27:10How about this one here?
27:13Sofian.
27:14See, what I really want is black.
27:17Yeah.
27:18We do have black.
27:20No, I know.
27:21There's one exactly similar to what you're wearing just over there.
27:24Yeah.
27:25All right.
27:26That's fine.
27:27Pleasure.
27:29No worries.
27:30You're welcome, Mum.
27:31How much was that last sale?
27:32It was 595 pounds.
27:33Wow.
27:34Yeah.
27:35It's surreal.
27:36To be fair, though, actually, she did say that we'd been in the window in terms of
27:39to come in, so...
27:40Sophie's put himself off as project manager.
27:42He's told everyone that he's really good at sales in this sort of, like, high-end
27:45department store, but I don't think he's sold any yet.
27:48Even worse, every time I make a sale, I get plonked back in the window.
27:53Hello.
27:551pm.
27:59For Grania's team...
28:00Have a totally lovely day.
28:01Yeah.
28:02Thank you very much.
28:03..a lunchtime boost in bag sales.
28:05It's 449.99 then.
28:07Yep.
28:08Solid.
28:09Including their debut product.
28:10I like it because the embossed is embossed as well, so we'll take this one.
28:14For marketing executive, Paul...
28:16Total payment is 395.
28:17...an opportunity to make more money.
28:20So, new bag.
28:21Yeah.
28:22What's your plans for the rest of the day?
28:23It's too shopping.
28:24What about personal shopping?
28:25Have you thought about that?
28:26If you'd like, we could introduce you to Fran.
28:27Yeah.
28:28Yeah?
28:29Yeah.
28:30Need to make a call to Fran because the young lady may be interested in a personal shopping session.
28:33Amazing.
28:34I'll do that for you.
28:35Everyone is doing pretty well in terms of engaging with the clients that actually come through,
28:39apart from Makai.
28:40He hasn't engaged well with everybody and, after all, he's the one who's supposed to be the bag expert.
28:47For Sofiane's team...
28:48They are designed by a French lady.
28:50You can also wear it just hanging down.
28:53Cat scarves at a standstill.
28:55I personally wouldn't wear anything with this sort of...
28:58What about?
28:59I think it's quite niche.
29:00I think it's like a Marmite product.
29:01You have a look at your hair take.
29:02We've got a footfall here.
29:03But, no, they're not really going.
29:06Hello?
29:07A quick summary, how are you getting on?
29:12Time to talk tactics.
29:14We have a female client coming in to us now and I'd be interested in having Jessica on board for this one.
29:20Yeah, I feel comfortable.
29:21I think me and you will work together really, really well for the next client.
29:24The only thing, Jess, is, and not to be disrespectful, there's me and Alana here as well.
29:28Who are you sending from your side?
29:30Can we exchange JD for Jessica?
29:32She's done the most sales here, so...
29:34I don't understand what she's going to come and do that we can't do.
29:37If she's selling the best down there...
29:39If she runs the clothing line, that's the only reason I'm thinking about it.
29:41If she's selling the best down there...
29:42I think we've got this, that's what I'm saying.
29:43OK, that's fair enough.
29:45We stay as we are and we just focus and we...
29:47For fun.
29:48Thanks.
29:49OK, thank you.
29:50Bye.
29:51I think Dylan bringing Jessica in to me was a completely crazy idea.
29:55I feel like I have contributed a lot into our team.
29:58I didn't understand the logic behind that at all.
30:033pm.
30:04I did pick out a few things that I think are really cool this season.
30:07Next for Frances and Karthik...
30:09I think the colour isn't, yeah, really great.
30:12Trendy teenage girls.
30:14I don't really like anything neon.
30:16OK.
30:17Yeah, I don't really like sneaker things.
30:19I think they're ready to buy.
30:21Oh, yeah.
30:22You just need to give them the right kind of thing, you know?
30:23Exactly, exactly.
30:24They're actually ready to buy.
30:25This could be a good...
30:26It could be really good.
30:27But we need to get it done.
30:28So, shall we?
30:29Let's go.
30:31Indigo skinny, more dark, navy jeans.
30:33And I've got the high rise skinny as well.
30:35I believe that, you know, the ability of a fish should not be judged on how well it can climb a tree.
30:40You know, monkeys climb trees, fish swim in the sea.
30:42My skills are elsewhere.
30:43Maggie prefers loafers to shoes.
30:45What are loafers?
30:46OK, and suede.
30:47What is suede?
30:48Suede.
30:49I'm not a handbag expert or I don't have retail shops.
30:51I'm an IT project manager.
30:53But I did not give up.
30:54I rolled my sleeves up and I got right in.
30:56It's that one.
30:57It's got a really nice weight to it as well.
30:58I don't know.
30:59It's probably a bit too small.
31:00That's fine.
31:01And did you want to try it on at all?
31:02No.
31:03No?
31:04OK.
31:05So, does anything catch your eye immediately?
31:08Probably wouldn't wear white.
31:10Getting to grips with their next client.
31:13This is a maybe, I think.
31:14I like the way...
31:15If I'm honest, I don't think it ties up.
31:17Dylan and his team.
31:18It looks amazing, but I think they're not tying quite right.
31:21Yeah.
31:22But I think it's just an indicator of the overall style.
31:25Like these, these, I don't think these necessarily have to all go together.
31:28But I think they look good.
31:30With this personal shopping appointment, Alana sort of butted in and I think Dylan got a little
31:34bit annoyed with her at times.
31:36JD was a sort of waiter come tidy-upper.
31:39JD, did you find out about the tea?
31:41I did.
31:42I'm standing control.
31:43I'm not sure this client is going to be very impressed and won't spend the maximum amount
31:47of money.
31:48Downstairs.
31:49It's died down now.
31:50There's literally no-one here.
31:51A plan to drive up scarf sales.
31:52Window display looks great.
31:53Go in there for a couple of minutes.
31:54Yeah, perfect.
31:55Cheers.
31:56Thanks, Jessica.
31:57So if you send the most here?
31:58There's no-one to sell to.
31:59See if she goes and charm them, bring them in, then we sell.
32:00You go there.
32:01No, I'm selling.
32:02This one, I'm selling as well.
32:03Just relax, yeah?
32:04That's my choice, my decision.
32:05Don't worry.
32:06In handbags...
32:07I hope she enjoys the bag.
32:08...some sales...
32:09There you go, sir.
32:10...and the first for bag expert, Mackay.
32:25Fantastic.
32:26Have a great day.
32:27...price point high...
32:28How much was your sale?
32:29$7.95.
32:30Perfect, amazing.
32:31...footfall still low.
32:33There's no way I could put Rebecca in the window. Stop saying we shouldn't stop pinpointing the one thing we come guys come on
32:50Come on, okay
32:52He's constantly about six times telling me, you know, we should put her in the window
32:56We should have put her in the window. I have clearly stated to him and clearly explained
33:00I thought she was best placed on the shop floor at the end of the day. This is a sales task
33:03So if Mackay thinks that the failure of this task is Rebecca not being in the window, and that's fair enough for me
33:105 p.m
33:12It's really really different seven nine five for both teams
33:16I see found one of our cat scar a spike in rush our sales one nine times
33:25How you doing
33:27Back up. It's just the last few minutes
33:29You're running like I'm gonna be able to fit my
33:33One hundred and ninety-five pounds. Would you like to purchase that one? I have no clue what I'm doing here guys
33:4330 minutes left off one more so each. Oh, that's very classy
33:47So on both of them. Yeah, so I'll be a hundred and twenty-five pounds, please seven nine five. Thank you very very much
33:54Happy
33:56Yeah, very happy with this
33:58Let's take it. Let's take it six o'clock
34:03Trading over
34:08Yeah, I probably could have sold more but there you go. It's a different environment
34:12So I'm used to before but I think most importantly, it's not bad individuals. I think this is a winning team
34:22I am really confident in what we've done over the last two days. You know the team's worked really really well together
34:27You know I've been really really positive throughout. I'm feeling very confident
34:32Tonight proceeds counted
34:36Tomorrow the boardroom
34:42You can go to the boardroom now
34:52Good morning
35:07Good morning, good morning Lord sugar
35:10well
35:11Those who are observant will realize we are missing one of our candidates
35:17Alexandra and as I said when we first met a few weeks ago the process is very very tough and if you can't hack it
35:26You know get out and that's I think exactly what she did anyway on the positive front. I've saved myself a cab fare
35:33Okay, so this task was all about you taking over a department in a famous traditional British store
35:41And I needed to see from you the sales
35:44product selection
35:45Customer service and also you had to take on the personal shopping offer to the clients
35:51I think I'm going to start with Titans
35:53Sofiane you were the project manager is that right?
35:57It was an obvious choice for me as I've got experience. I work in a very similar high-end retail store in London
36:03Mm-hmm. So I put myself forward
36:05Yeah, so then you had to choose to take on one of the four departments
36:10Yeah, our choice was the scarf department
36:12So then in the afternoon we had a chance to go meet designers
36:15We did end up bringing something very different
36:17I saw the scarves cat scarves right?
36:20That's correct so it's an inspiration from this French lady is 100% silk scarves
36:23I'm used to dealing with fat cats not flat cats, but
36:27Didn't sell many of them did you?
36:29I don't think so. No, I've probably got that wrong
36:32Hmm
36:33This is your window display right?
36:35Yeah, we came up with a few slogans that tied in with cats tongue-in-cheek
36:39And this is Jessica in the window
36:41After speaking to the head of visual merchandising
36:43She told us that interactivity could potentially increase sales from 30 to 40%
36:48And we just thought that that might create a buzz
36:50And Jessica, I heard you were in and out of the window and still selling, yeah?
36:54When it was quiet, I was quite happy to go into the window to try and drag people in
36:57Like a Punch and Judy show, really?
36:59Pretty much, yes
37:00To be fair, from being in the window we managed to get the lady in who we sold the £580 scarf to
37:06Well, it didn't stand in your way because you were the highest salesperson
37:09Thank you
37:10Good, let's move on now
37:11The personal shopping was handled by who?
37:15I led the team
37:16We immediately set out to find out about our clients
37:18Did you know what his budget was?
37:21See, I didn't get the budget
37:22You didn't?
37:23You didn't at any point ask him what his budget was?
37:25Unfortunately, that had been done the day before
37:27And so when I was switched over, that information had not been collated
37:31Common sense would say to you, you need to know what's your shoe size, what's your suit size
37:36And by the way, how much could you spend here today?
37:38Yeah, it didn't start very well because I kind of felt like I was thrown into it
37:42And hadn't not been on it the day before
37:45You did sell John over £1,000 worth of merchandise
37:49But his budget, had you have asked him, was £5,000
37:53OK
37:54Wow
37:55Basically, you lost a great opportunity
37:58And Delana, you sat there speaking to the daughter, I think, for quite a while, didn't you?
38:02In the end, you did buy some make-up
38:04Well, after three hours of discussion, she bought a lipstick, didn't she?
38:07She bought an eyeshadow and a powder, yeah
38:11And JD, no offence, but what was you doing?
38:15Yeah, I certainly struggled to find a place where I was, well, needed
38:21Someone might have confused you for the store detective
38:23He did make a mean cup of tea
38:26Let's move on now to Nebula, Gronja
38:29You were chosen as the project manager
38:33Yes, Lord Trigger
38:34You used to work in Liberties once, didn't you?
38:36I worked full-time in another department store
38:39But they used to put me over there to cover holidays
38:42So one good reason for her to be the project manager
38:45Next, you've got your department to run, so tell me about that
38:49We decided to go with handbags
38:51Handbags being the best price, ranging from £100 to £2,500
38:56So we thought there would be a good profit on that
38:58I'd get annoyed paying 5p at Tesco's for a bag, but I'm £2,500
39:02Paul, you felt that they should have gone for scarves, didn't you, in the beginning?
39:06I just felt that scarves would have been the reason that most people go to the department store
39:11We thought, with my experience in the store, and Mackay's experience in handbags, the two combined
39:16Yes
39:17Could work well
39:18Your knowledge of handbags, where does that come from?
39:20So I worked in Italy for two years in leather goods and accessories for a brand
39:25And I've also worked in the UK and Japan
39:27So my knowledge is quite strong in that area
39:30So you know your Helmut Langs from your Vera Wangs, so to speak
39:36Those famous designers of handbags, yeah?
39:38Yes, logic, yeah
39:39OK, this is your window display, is that right?
39:42The concept was to split the window into two different categories, New York versus Menorca
39:47Had it been explained correctly, because that's where the designer came from
39:51That was her inspiration, but nobody who didn't know the designer could possibly have guessed that that's what it represented
39:57Yeah, I think we took it a little bit too abstract
39:59Yeah, yeah
40:00I mean, you might not win the task, but you might win the Turner Prize
40:04Next, you had the personal shopping
40:06That was me and Karthik on the second leg
40:08So just the two of you, yeah
40:09The night before, I called both of the clients, gleaned a lot of information from them, budgets, etc
40:14You did get the budget? So you knew what they had to spend?
40:17Yeah, I got the budget
40:18Dress sizes, shoe sizes
40:19I brought in various different accessories
40:21Really, really connected with her by the end
40:23And eventually she spent over double her budget
40:25So it was quite a good salesmanship, if you like
40:28She nearly bought a £1,000 clutch bag as well, Lushiga
40:32She nearly did, it's one I picked out for her
40:34Oh, nearly won the lottery ones
40:36Yeah
40:37OK, so I think we need to get on to look at the money now, because that's going to tell all
40:43Lord, if you wouldn't mind telling me
40:46The personal shopping achieved a net £1,205
40:52The department sales, they sold £3,172.99
40:59Making total sales of £4,377.99
41:05OK
41:07And Karen, same thing then, please
41:10Titan's personal shopping sales, £1,264.38
41:16The scarf department sales, £3,995
41:22Making a total of £5,259.38
41:27Oh, there you are
41:29Well done
41:30Now, you spent your time in a traditional English store
41:35And so I'm going to send you to a traditional English country house
41:39And you're going to be paying croquet and enjoying drinks on the lawn
41:43Off you go, and I'll see you back on the next task
41:454,400 plays 5,200
42:02Maybe one bag
42:03But that's how it is in business
42:05And that's how this process is
42:07Off you go
42:09No one is here to make friends, I'm not here to make friends
42:27I think there's still a couple of weeks until things get really, really competitively
42:30At the moment it's just shaking the feathers, getting rid of the dead wood
42:35I feel very regal doing this
42:37And slightly glamorous
42:39Yay!
42:40I do feel like I was undervalued at the beginning of the task
42:43And I wish I could have been given the opportunity to bring more
42:46We still won, but we could have won bigger
42:49Come on
42:50Yes!
42:51Everyone's so competitive
42:53It's insane
42:54Come on there, there's no competition if you're already winning
42:57I know I can beat everyone in this competition
42:59Every week I want a triple firing because it just makes my life easier
43:02One team, one dream
43:03Dream Team!
43:04Yay!
43:12The other team obviously did have somebody in their window
43:14And that did translate into a sale
43:16Maybe in hindsight
43:18Would it have driven one more sale?
43:21It wasn't worth her while
43:22Taking her off the shop floor
43:24And wasting so much time getting her in
43:26Gironia made one of the key mistakes
43:28About the window display
43:30That affected our footfall
43:32And ultimately we lost on one bag sale
43:34The decision of the handbag section of what we chose
43:37Could have been a failure
43:39I mean just to defend myself
43:41I'd say that obviously I helped a lot
43:43To try to support you on day one with my knowledge
43:45And expertise in that area
43:46While he was jumping on the bandwagon
43:48No matter what he contributed
43:49I was the one who actually said
43:50Let's go for scarves
43:51And he was one of the people that said
43:52Let's go for the handbags
43:53You didn't say scarves
43:54And it was the logical decision
43:56I nearly managed a thousand pound bag sale
43:58If maybe you had that faith said
44:00Okay, maybe Karthik will sell
44:01Imagine my productivity if I was on the shop floor
44:03The way he presents himself and how he sells
44:05You know, he's quite loud and abrupt
44:06I put the people in the right places
44:08I was organised
44:09I sold the most
44:10I kept the team together
44:11You know, I thought I'd done really really well
44:13As project manager
44:14Could you send the candidates in, please?
44:28So, Gronia, you actually worked in Liberty
44:47Do you not feel that the choice of handbags
44:50Was more of a risky strategy?
44:52I think we went with the handbags because of the price and range
44:55And with Mackay's experience as well with handbags
44:58We thought we could combine them all
45:00I voted for scarves
45:01And then we had a discussion about the experience on the team
45:04You're talking about Mackay?
45:05Yeah, he was...
45:06I mean, what is this...
45:07What is this...
45:08You're not exactly Louis Vuitton, are you?
45:10I mean, what...
45:11What is this big experience, you suppose, Dan?
45:13I'm not a genius
45:14But in terms of...
45:15I know products in the handbag category
45:17We did take a conscious decision together
45:20Your personal preference was to go for handbags
45:23If, to use my knowledge
45:26I mean, I don't have so much knowledge of scarves
45:29I was aware that scarves was a key selling point of the brand
45:34That's what the brand is actually known for
45:36And I did say that most people are going to come here for the scarves
45:39It just was a logical statement
45:40All the more strange you didn't go for scarves
45:42Exactly
45:43The other issue is this window display
45:46The store managers explained that you get 30 to 40% more footfall
45:52If someone stands in the window
45:54Which is exactly what Jessica did
45:56Why didn't we do that?
45:58We were going to look into getting Rebecca into the window
46:00But by the time lunch and all was over
46:03She was selling and she was approachable
46:05And so I thought it best...
46:07Well, he could have gone in the window
46:08Anybody could have gone in the window
46:10And that would have at least maybe brought people in
46:12The other aspect of it was the personal shopping side of things
46:16Karthik
46:17I heard you was replicating Basil 40 from what I heard
46:20Groveling virtually on the floor
46:22Yeah, more like Manuel in the end, I think, yeah
46:25My assigned job for the second day was to be the runner
46:29The runner?
46:30The runner
46:31I felt like, because I'd seen Karthik's selling techniques before
46:35I thought he might be a little bit forward and pushy on the shop floor and loud
46:40If I had been put on the shop floor, I would have probably sold
46:42At worst, maybe the same amount as the others
46:44But if one of these had actually been with Frances
46:48Then she would have had a second opinion on fashion
46:50I'm no good at picking clothes for 16 to 18 year old girls
46:52In terms of you being upstairs, it was because of your selling and...
46:57I mean, I nearly sold a thousand pound bag
46:59I know, but nearly
47:01If I'd been on the floor, who knows how much more...
47:03I mean, my productivity
47:04But I wasn't taking a risk of you being on the shop floor
47:05I'm being too pushy
47:06So you're saying that she should have had another female assistant?
47:10A female or, you know, maybe even Mukai or Paul
47:12They're very good with fashion, so...
47:14I did put myself forward to be in the personal shopping experience as well
47:17But you did also say that you're a master in handbags
47:19So why would I put you in shopping when you're claiming...
47:21Because...
47:22You have so much knowledge in handbags
47:23I've worked in fashion for...
47:24I know, but you know, you based it on you being the handbags
47:27And this is why we went for handbags
47:29Please don't shift the decision of going on handbags just on me
47:33I gave you the knowledge, the fact that I do have experience in this
47:36And you say, this is the choice
47:38This is why I would go for handbags
47:40From my perspective, if I was going to call this myself
47:42I would look to the people that didn't sell the most
47:45If it's down to sales, then you're talking about Rebecca
47:48Yep
47:49I sold two bags, but I obviously engaged with a lot of clients
47:52The two I engaged with did buy
47:54According to your CV, you spent four years in the retail fashion industry
47:59Selling bras, for example
48:02Yeah, so I...
48:03Did you give much support to this task?
48:05In terms of sales, I didn't want to do a hard sell
48:07So I was talking to the customers, I was engaging with them
48:10I did make two sales
48:11Well, it is a shop, it's not a museum, you know
48:13No, I know
48:14You're not standing there watching people observe things
48:16You can apply a little bit of sales pressure
48:18Yeah, I did, but it's a longer buying process to buy a bag
48:21People bought very expensive scarves
48:23So the decision process, you know, is virtually the same
48:27Okay, Gronja, I want to know which two people
48:31You're bringing back into this boardroom with you
48:34I think in terms of the window we're going to have to do Mackay and...
48:39I helped you throughout the two days
48:41I was there to support you, but if you want to bring me in, that's fine
48:44Absolutely
48:45And Karthik, I just didn't know where to place you
48:48This is the second one
48:49Are you bringing me in because I did what you told me to do and...
48:51No, I just find it difficult to place you in...
48:55But I did give you my suggestion
48:57Shall we debate this afterwards?
48:59Okay
49:00You're saying that you want to bring Karthik back in and Mackay?
49:04Is that what you're saying?
49:06Um...
49:09Actually, can I change it?
49:10Well, it's up to you, I mean...
49:12Sorry Rebecca, just because it's the lowest sales, it was a sales task
49:15I'm going to take Rebecca and...
49:18Karthik
49:19Is that your final decision, is it?
49:21I'm sorry...
49:22Um...
49:25This is so difficult
49:26I'm changing it again and it's Mackay and Karthik
49:29This is ridiculous
49:30Right, okay
49:32Um...
49:33The other people go back to the house
49:41I'm going to have a chat with Claude and Karen and I'll call you back in shortly
49:45One of you will be fired
49:47Well, Gronje, she's got a lot to answer to
50:00The big mistake in my opinion is the handbags
50:03Not recognising that the main footfall was where scarves were
50:07Absolutely
50:08Karthik is trying his best to not be volatile any longer
50:14But then again, I've often said a leopard might not change his spots
50:20And then we've got Mackay
50:21I think he just hasn't shown a real commercial acumen
50:24He does act like a consultant and actually doesn't put anything into practice
50:30Could you send the three of them in, please?
50:32Kaya, in three tasks, you're in the final three in the boardroom
50:47Is there a reason for this?
50:49I can only say that it's totally unfair that I've been brought in today
50:53Gronje had me by her side all the way throughout the two-day task
50:57To give her the information that I could provide
51:00Using my understanding of the industry
51:03But it was the fact that he gave us full confidence round that table
51:06That he was a bag expert
51:08I gave my expertise advice
51:10However, it's a decision to be made by the PM
51:13Whether we go for quantity, i.e. scarves
51:16Or whether we go for high ticket price point per individual item
51:19So Karthik, you listen to this
51:21Was you locked away in the cupboard somewhere when all this was going on?
51:25The people who went to see the scarves said we like scarves
51:27The people who went to see the handbags, they wanted handbags
51:29At that point, it was a question of, okay, who decides?
51:31So we have a Mr Handbag over there
51:33We have somebody who has worked at Liberty over here
51:35So I said, fine, you are the subject matter expert
51:37You take the call
51:38And they took the call to go with handbags
51:39Lord Sugar, if I may
51:41In terms of the department
51:43It was very, very close in terms of the sales of the two departments
51:46We lost it by the value of one bag, essentially
51:49I stand by the recommendations that I gave in terms of the pros and cons of the department
51:55What I don't think you appreciate, really, is the influence you had on the group
51:59You said, my personal choice is bags
52:02And that, I think, led them down that track
52:05I agree on your point, Claude
52:07But you're saying you're a bag expert
52:09When you were on the shop floor, you sold one bag
52:10The shop window seemed to have your hallmark on it also
52:14On the second day, I pestered her to the point where she said, stop talking about the window
52:19Saying, why do we not have somebody in the window?
52:22And this was multiple throughout the second day, I said
52:24I know what he's saying about the window
52:26He did make it very, very clear to me
52:28That he was also very experienced in visual merchandising for windows
52:32So with his expertise
52:34I've never worked as a visual merchandiser
52:35I've never worked as a visual merchandiser
52:36You told me you did say that you were experienced in merchandising windows
52:39So with your experience in handbags and visual merchandising in the window
52:43I thought you knew what you were talking about
52:45So I did take a lot of advice
52:46A lot of mistakes were made, but the biggest one was resource allocation
52:49She allocated
52:50That's because you're listening
52:51This is just my humble opinion
52:53If I had been on the sales flow
52:54And I've shown that I can deal with regular Liberty clients very nicely
52:57They have good feedback
52:58The lady left and she gave me hugs and kisses
53:00And the family loved me as well
53:02You're not
53:03The family didn't love you, they didn't buy anything
53:05They didn't buy stuff because we were not able to show them what they wanted
53:08You say that you admit that you struggle working with people that think differently to you
53:13Especially if they're in a position of power above me
53:16So in other words, if I give a suggestion and the team leader doesn't accept
53:19But it's not that, Karthik
53:21It's everyone on each team that you're on are trying to calm you down
53:24So this is why I took the decision of not putting you on a high-end department store
53:28But the risk is greater because I'm speaking to a regular customer on Liberty for three hours
53:32You've taken a greater risk by putting me with somebody who's a regular customer on Liberty for three hours
53:35Well, I wasn't taking a risk for you to blow up and go nuts on the shop floor
53:38What?
53:39I'm just saying your personality
53:41Did we not have a team chat?
53:42Did I not put up a good show in the end anyway?
53:44Wouldn't it have been better if it put me on the shop floor?
53:46Well, Sugar, I am a strong woman
53:48I'm very confident
53:50I led my team as best I could
53:52And put them in the right positions
53:53Karthik
53:54Yes, sir?
53:55Why are you worthy to be in this process still?
53:57I mean, this process is designed to test
53:59And can we keep it so that we can get away tonight by 10 o'clock?
54:02Okay, so this process tests candidates in a variety of skills
54:05You see, I'm like water
54:06You put water in a cup, it becomes a cup
54:07You put water in a bottle, it becomes the bottle
54:09My point is I'm flexible, I'm lean
54:12Can you just tell me in simple terms
54:15Okay, I don't think I have had an opportunity to show you my leadership skills
54:19And if you see me in a leadership position
54:21Then you will see how the strategy comes out
54:23Because then I will be in a position where the team will listen to me
54:26Lord Sugar, I sincerely do not believe I belong in this boardroom on this task
54:31I've started three companies myself in the past
54:35I have entrepreneurial spirit
54:37And I believe that I have the motivation and the strength
54:39To really kind of do some really good business
54:43Okay, I've got to make a decision
54:46It's a difficult decision to make
54:48And I have to judge this not only on this task
54:50But by some of the past performance
54:53Grand you in this particular task
54:56You were the project manager
54:58You put yourself forward as somebody that knows about retail
55:02The big mistake was that you went with these handbags
55:05And he was influenced by other people
55:07Karthik
55:09You, like it or not
55:11Were shoved into a corner
55:13Because they didn't trust you
55:15And couldn't allow the potential loose cannon in the store
55:20Makaya, you're well travelled
55:23You've been around the world
55:24You've lived in six continents
55:26I feel when you talk to me
55:28It's as if I'm listening to a consultant
55:30Dishing out advice
55:31But never actually do anything themselves
55:33Karthik, you talk a good game
55:40But I don't see any end product there
55:43I mean, give me one
55:44I don't want to hear from you
55:45I don't want to hear from you
55:47But the fault lays here with handbags
55:52Makaya, I do believe that you did influence Gronje
55:56And I don't think you have the potential of being my business partner
56:00Makaya, you're fired
56:02I think you've got potential, Gronje
56:14And that's why you're going to remain in this process
56:17Thank you
56:18Karthik
56:19Let me make it very, very clear to you now
56:24That I have my eyes on you, okay?
56:26Yes, sir
56:27Off you go back to the house
56:28Sorry, dude
56:32Sorry, man
56:34I think Lord Sugar made a mistake in firing me
56:49The failure of this task has to lie with the project manager
56:52I didn't feel I put a foot wrong
56:54But ultimately it was Lord Sugar's decision
56:56Makaya can't dodge it too many times, right?
56:59I mean, he's had a couple of lives
57:01He's been an unsuccessful PM
57:03He's been an unsuccessful sub-team leader
57:06And he's a little bit arrogant
57:08So he's definitely Makaya
57:10He's gone
57:11I reckon or Karthik
57:12What, Karthik?
57:13Could be both
57:14Double firing
57:15Yay!
57:23Personally, I want to say
57:25That was intense
57:26Who did you guys think was coming back?
57:28You two
57:29Well, by the end of it
57:30He said
57:31I'm staying because I have potential
57:32So, you know
57:33It's really, really hot enough now
57:38Now, 13 candidates remain
57:42The search for Lord Sugar's business partner
57:46Continues
57:48Next time
57:49I want you to launch a crowdfunding campaign
57:52Pedaling bike products
57:54Oh no!
57:55Cool
57:56And seeking publicity
57:57Let's go
57:58Chris Redmond!
58:00Woo!
58:01Come on in, come on in, come on in
58:02Punctures team spirit
58:03I'm not having this conversation
58:05One second, one second
58:06Just cut it at the end there
58:08And in the boardroom
58:09You so-called bunch of intelligent people have left me speechless
58:12The wheels come off
58:14Frankly, you created all the buzz of a dead bee
58:17You're fired
58:18That's all to come next Thursday, same time
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