00:0010 minutes! I have been standing here for 10 minutes while you people can't even manage a reservation!
00:08Okay, miss, I hear you. The wait is 10 minutes and I can seat you right now.
00:1310 minutes for a table I already booked. That is unacceptable!
00:18We had a large party run long. I understand the frustration.
00:21Do you? Because it doesn't feel like you do.
00:24I do, and I'm sorry for it. Let's get you seated.
00:27That's not the point. The point is people like you running this place into the ground.
00:31Okay, that comment isn't going to get you seated any faster, miss.
00:35I don't care about faster anymore!
00:37Ma'am, let's just get you to your table, okay?
00:40Don't ma'am me. You should go back to whatever job you're actually qualified for.
00:46I understand you're frustrated. I apologize for the wait. Let me seat you.
00:51An apology doesn't fix a 10-minute wait either.
00:56No, but it's what I can offer right now.
00:58I don't want your apology. I want to speak with someone who actually belongs in charge.
01:04There isn't any wealth on shift.
01:05Then call someone in.
01:07Ma'am, I am the manager.
01:09That's exactly the problem!
01:10I'm the only one you'll be speaking to today.
01:13Fine. I'm going to make sure everyone knows exactly what kind of person is running this restaurant.
01:19You're welcome to film. I haven't done anything. Anything I need to hide.
01:23We'll see about that.
01:24Ma'am, I really would like to get you seated. Can we do that?
01:27Don't rush me! I'm making a point.
01:29The point's been made several times now.
01:32Don't get smart with me.
01:33I'm not being smart. I'm being patient. Very patient.
01:36Patient doesn't fix a 10-minute wait!
01:40Neither does yelling. Let's get you to your table, shall we?
01:44You don't get to tell me how to feel about this.
01:47I'm not telling you how to feel. I'm telling you how I can help.
01:50Uh, can you lower your voice and step back from him?
01:54Excuse me? Mind your own business. This doesn't involve you.
01:58It does now.
01:59Oh, and who exactly are you?
02:03Someone who was sitting close enough to hear every word you just said.
02:06So you're a customer.
02:08Oh, then you don't have any more say in this than I do.
02:10I have exactly as much say as anyone who witnesses a crime.
02:15A crime? Listen to yourself.
02:18I am listening to myself and to you, which is the problem.
02:22You're making this bigger than it needs to be.
02:25You made it this big. I'm just the one writing it down.
02:34Off duty, not blind. I watched the whole exchange from my table.
02:39Officer, I was just frustrated about the wait.
02:43You've misunderstood a tense moment.
02:46I heard exactly what you said.
02:48It came out wrong.
02:50It came out clear. Twice.
02:52People say things they don't mean when they're upset.
02:54You said it twice. To two different people. In two different tones.
02:59That's not upset. That's a pattern.
03:02Well, you're twisting a bad five minutes into something that it isn't.
03:06I'm describing five minutes exactly how it's happened.
03:11And I watched you put a camera in his face right after saying it.
03:16That's not what this is.
03:17Then what is it?
03:19It's a misunderstanding between me and an employee.
03:22This isn't a misunderstanding. It's harassment with a racial component.
03:27And I'm obligated to act on it.
03:29You are overreacting.
03:31Do you want to press this matter formally?
03:34Yes. Yes, I do.
03:36Come on. No, you don't need to do this.
03:39I do, actually.
03:41Ma'am, turn around. You're under arrest.
03:44No. No. No, you can't be serious.
03:49Oh, this is going to look terrible for you. For all of you.
03:53It already looks terrible.
03:55Oh, do you know who I am?
03:57Zoom 37.
03:59Excellent.
04:00I know exactly who you are.
04:02You became that about 10 minutes ago.
04:04Oh, this is humiliating.
04:08It usually is, when it's deserved.
04:10Oh, my God.
04:11I have rights.
04:13What do I know?
04:15You do.
04:15And you'll get to use every one of them, starting with a phone call.
04:18Let's go.
04:19Oh!
04:19Well, I'd say round the corner, but then don't see your lines.
04:24This court is hearing the matter of an incident at the restaurant on record.
04:29Let's begin.
04:30Mr. Mark, describe what happened in your own words.
04:34Thank you, Your Honor.
04:36She came in angry about a 10-minute wait.
04:38It turned into comments about people like me running the place into the ground,
04:43that I should go back to whatever job I was actually qualified for.
04:47When I told her I was a manager, she filmed me and told me she'd make sure everyone knew
04:51what kind of person was running the restaurant.
04:53Did you raise your voice at any point?
04:56No, Your Honor.
04:57I offered to seat her the entire time.
04:59Did anyone else witness the exchange?
05:01Officer Tucker, who was eating lunch nearby.
05:04How'd you interacted with Miss Stephanie before that day?
05:07No, Your Honor.
05:09First time I'd seen her.
05:10So there was no history between you two?
05:12Absolutely not.
05:13None.
05:13Just a 10-minute wait and whatever she decided to make of it, Your Honor.
05:17Did she ever apologize at any point before the police were called?
05:21No, Your Honor.
05:22Not once.
05:23Did you ask her to stop filming?
05:25I told her she was welcome to.
05:27I didn't want it to look like I had something to hide.
05:31Miss Stephanie, your version?
05:34I was having a bad day.
05:36My words were taken out of context.
05:38He is exaggerating to make himself the victim.
05:42Do you dispute the wait was 10 minutes?
05:45No.
05:46Do you dispute he offered to seat you immediately?
05:49No, but the tone is...
05:51Whoa.
05:52We'll get to the tone.
05:54First the words.
05:55Which part was exaggerated?
05:57The tone.
05:58I wasn't yelling the way he's describing.
06:01Repeat exactly what you said in the restaurant.
06:03Word for word, for the record.
06:05I don't remember the exact wording.
06:08Try.
06:09I said something about people like him.
06:12I don't recall precisely.
06:14You don't recall or you'd rather not repeat it in this room?
06:21Both, maybe.
06:22That's an answer in itself.
06:25Officer Tugger, you were called as a witness.
06:29What did you observe?
06:31I heard the comments directly.
06:33Nothing about them was ambiguous or out of context.
06:37The moment she realized who I was, she tried to reframe the entire conversation.
06:42Can you repeat the comments for the record?
06:44Yeah, uh, she told him people like him were running the place into the ground
06:50and that he should go back to whatever job he was actually qualified for.
06:54Miss Stephanie, do you dispute Officer Tucker's account of what he heard?
06:59I don't remember it being said exactly like that.
07:03Do you deny saying it at all?
07:05No.
07:06Then we're not really disputing the account.
07:10We're disputing the tone, which this court has heard enough of today to judge for itself.
07:16I want a mistrial. A police officer's word shouldn't count for more than mine.
07:22That isn't how any of this works.
07:24This court has heard enough today to move to a ruling.
07:27There are two tracks in front of you, a criminal charge for the harassment of Officer Tucker,
07:33witnessed directly, and a civil suit Mr. Mark has separately filed against you for defamation
07:39and damages to his standing at the restaurant.
07:42Two? I thought this was one hearing.
07:44It's one hearing covering two consequences that happens when the same afternoon breaks two different laws.
07:51Uh, uh, that, that seems like a lot for a bad day.
07:56A bad day doesn't usually end in arrest.
07:59Yours did because of what you said, not because you were tired.
08:04It still feels excessive.
08:07Well, excessive would be charging you for every word.
08:11This court is charging you for the ones that mattered.
08:15I'll apologize publicly.
08:17I'll delete the footage I took.
08:19Can the charges just disappear?
08:22The footage isn't the problem.
08:24Your words are.
08:26An apology now doesn't undo what you said in front of a room full of witnesses
08:31and the camera for your own making.
08:34So there's nothing I can do?
08:36You can tell the truth, which you've already struggled with today.
08:41I came in here in good faith.
08:44You came here unable to repeat your own words.
08:48That's not good faith.
08:50What would good faith even look like to you?
08:52An honest account from the start.
08:55It's a little late for that now.
08:57So, if none of this matters, whatever I say now, it doesn't?
09:02It matters for sentencing. It doesn't undo the record already made.
09:07Then what was the point of asking?
09:09To conclude, this court rules against you on both accounts.
09:13Damages are ordered to be paid for Mr. Mark.
09:15The criminal charge is referred for formal prosecution.
09:19This is ridiculous. I'll appeal. This isn't over.
09:23Over for today.
09:24The appeal is your right to waste if you want to.
09:27You'll see. This isn't the last of it.
09:30I believe you.
09:31This whole system is rigged against people like me.
09:35The system had a lot to say about you than you said about yourself today.
09:39I'll remember this.
09:41I hope you do. That's rather the point.
09:45Next case.
