00:06Good afternoon, sir. What would you like for a meal today? We have the grilled salmon with herb
00:11butter or the beef tenderloin with red wine reduction. Hold on there, sweetheart. Before
00:16we get to any of that, I need you to reorganize my overhead compartment. Everything's a complete
00:21mess up there. I can't find anything. I'll be happy to help with that after our complete meal
00:26service, sir. The salmon is popular today, or if you prefer. No, no, no. You're not listening to me.
00:34I need it done now, not later. And while you're at it, fold my jacket properly. You people never
00:42seem to do it right the first time. And clean my table tray. I can see water spots on it.
00:47How am
00:48I supposed to eat off of a dirty surface? Sir, I understand your concerns, but meal service is my
00:55current priority to ensure all passengers receive their food while it's hot. I'll be happy to help
01:00with other requests immediately afterwards. Listen here, sweetheart. Let me explain something to you
01:06about customer service. It means doing whatever the passenger asks when they ask it. That's what
01:11first class means. You understand that concept, don't you, honey? Or do I need to speak more slowly?
01:19I do understand, sir. However, our airline policy requires me to complete meal service first for
01:25safety and efficiency reasons. Don't lecture me about policies, young lady. I didn't pay three times
01:31the cost of economy to hear about your little rules and regulations. I pay for first class service,
01:36which means premium treatment. You work for me now. Understand? Of course, sir. Now, about your meal
01:42selection? Actually, since we're talking about service, the seat is incredibly uncomfortable.
01:49I need you to massage my shoulders. I've got terrible tension from all the work I do. And I need
01:54you to
01:54call my office to reschedule my 3 p.m. meeting. The number's in my phone. I'm far too important to
02:01waste time sitting on hold with my secretary. I'm sorry, sir. But those aren't services that flight
02:07incidents provide. We're here to ensure your safety and comfort during the flight, but...
02:11What do you mean you won't do it? You're not doing your job properly at all. This is the exact
02:17problem with the service these days. Nobody wants to go the extra mile. I pay premium prices for a
02:22premium service. That means you should cater to me every need within reason. And everything I'm asked
02:28for is perfectly reasonable. I apologize if I've disappointed you, sir. Please understand that
02:35I want to help, but I have limitations on what I need to do. Fine. Fine. Let's start with something
02:41simple then. Bring me a glass of McAllen 18. Neat. No ice. And if you don't have that specific brand,
02:48I want you to check with the other flight attendants. Someone must have a bottle in their personal
02:52supplies. I'll check our available selections and I'll see what I can do, sir. Not see what you can do.
02:58Just do it. And make it a double. This conversation has been exhausting.
03:17Excuse me. Are you all right? Oh, yes, ma'am. What can I get you for your meal today?
03:22Oh, I'm not worried about the meal right now. Are you okay after what just happened with that passenger?
03:28That was completely out of line. I appreciate your concern. I really do. But honestly,
03:33I'm used to dealing with difficult passengers. It just, it comes with the territory, especially
03:37in first class. Being used to it doesn't make it right. You shouldn't have to tolerate that kind of
03:43treatment from anyone, regardless of what they paid for their ticket. Thank you for saying that.
03:48Most passengers just look the other way when they see things like this happening. But
03:53men in first class often think that that ticket gives them the right to treat me however they want.
03:59Well, that's absolutely not true. A ticket doesn't give anyone the right to harass you or
04:04make inappropriate demands. What he was asking for was completely unreasonable.
04:10It means a lot to hear you say that really, but I need to keep moving with service or I'll
04:15fall
04:15behind schedule and then I'll really be in trouble. Yeah, of course. I don't want to keep you, but please
04:21know that what he's doing isn't normal or acceptable. Thank you. That actually means more than you know.
04:38I know I'm from somewhere. Where? There's something interesting over there, sweetheart. What are you looking at? I get it.
04:51Believe me. I'm used to women finding me irresistible,
04:55especially on these long flights where there's nothing else to look at.
05:00I'm sure you're impressed by the first class seat. These designer clothes. Quality recognizes quality. After all,
05:09don't worry. I don't mind the attention. I'm Robert John Harrison. Maybe you've seen my name in Forbes.
05:18I run the West Coast Operations for one of the biggest law firms in the country.
05:23Finally! What took you so long? I asked for this 10 minutes ago. I'm sorry, sir. I had to check
05:29with
05:29the other attendants to find the right brand for you. This better be McAllen 18 I asked for, not some
05:33cheap substitute you're trying to pass off. It is, sir. I made sure to get exactly what you requested.
05:39Well, we'll see about that. Stand right there while I taste it to make sure it's acceptable. I don't want
05:43you disappearing again if it's not right. Sir, I really need to continue serving the other
05:48passengers who are still waiting for their meals. They can wait a few more minutes. I'm paying premium
05:53prices, which means I get premium attention. That's how business works, sweetheart.
06:03This is adequate, I suppose. Though they could have served it in a better glassware.
06:08For what I'm paying, I should get Crystal, not this cheap plastic. I'm glad it meets your approval,
06:14sir. Now, if you'll excuse me. Actually, I'm not done with you yet. This interaction with the lovely
06:20lady across the aisle has given me an appetite. I want you to go get me some of those mixed
06:24nuts.
06:24The expensive ones, not the regular peanuts they serve in Coach. And bring me a hot towel while you're at
06:30it.
06:33And honey, you should smile more. Be friendlier to passengers who tip well.
06:38Get your hands off her right now. Stop treating her like she's your personal property.
06:42Excuse me? I think you need to mind your own business, lady. This doesn't concern you.
06:48Sexual harassment is everyone's business. Your behavior completely unacceptable and probably illegal.
06:55Who do you think you are lecturing me? You don't know anything about me or what I do.
06:59Actually, I think I know. Your face is familiar. And now that I hear you talking about your law firm,
07:08Robert John Harrison. I remember exactly where I know you from. You're the Vice President at
07:14Morrison & Associates Law Firm. That's right. And you are?
07:18Someone who's heading to the same legal conference you are in Los Angeles,
07:23the National Bar Association's annual conference.
07:26So what? A lot of people are going to that conference.
07:30So I'm going to make sure everyone at tomorrow's opening board meeting knows exactly how Robert
07:36John Harrison treats women, especially service workers who can't fight back.
07:42You think anyone's going to believe your word against mine? Please. You're just another bitter
07:46woman trying to cause trouble for a successful man.
07:49You think I'm making this up? I think you're probably jealous of my success,
07:53my position, my lifestyle. Women like you always are.
07:57I've been discreetly recording our entire conversation from the moment I noticed your
08:02behavior toward this flight attendant. I have clear audio of your sexist comments,
08:07your inappropriate demands, your physical harassment, and your attempts to pick me up with talk about
08:14penthouse suites. Can't record people without their permission. That's illegal.
08:19Actually, on a commercial aircraft, you have no reasonable expectation of privacy.
08:24And even if you did, harassment trumps privacy rights every time.
08:30The legal conference we're both attending has a very strict code of conduct regarding treatment of women
08:34and professional behavior. This kind of conduct, this harassment, would result in your immediate
08:41termination and likely disbarment proceedings. Now, wait a minute. Let's not get carried away here.
08:48Maybe we got off on the wrong foot. And you, I'm going to make sure you receive proper recognition
08:53for handling this situation with incredible professionalism and grace. Thank you so much. I can't tell
09:00you how much this means to me. I'm a frequent flyer with significant influence with this
09:04airline. I'll personally ensure that you receive a commendation for your service,
09:09and I'll recommend you for recognition and a race. Passengers rarely intervene when I face
09:15harassment like this. Most people just pretend they don't see it happening. Your support really means
09:21absolutely everything to me. Oh, you should never have to endure a treatment like that. It's not part of
09:27your job. It's not something you should accept, and it's certainly not something you should have to handle alone.
09:34I'll also be filing a formal complaint against Mr. Harrison here with the airline providing them
09:40with this recording as evidence. I imagine they'll be very interested reviewing his behavior.
09:47Look, maybe I came on a little strong, but I wasn't trying to hurt anyone. Can't we just
09:52forget this whole thing happened? The time for reasonable discussion was before you put your hands on
09:58someone without permission. Miss, I still need another drink. And those mixed nuts I asked for?
10:05Mr. Harrison, I will no longer be providing you with any services for the remainder of this flight.
10:10Your behavior has been inappropriate, unacceptable, and has made me uncomfortable. You can't refuse to
10:17serve me. I paid for first class. You can use the call button if you have a genuine emergency that
10:23requires
10:23flight attendant assistance. Otherwise, you'll need to manage on your own for the rest of this trip.
10:28That's exactly right. You don't owe him anything for what he's treated you.
10:33This is ridiculous. I'm going to file a complaint with the airline about both of you.
10:38Please do. I'm sure they'll be very interested in reviewing all the evidence I've collected.
10:43Why don't we review? Yeah?
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