Passenger treats airline staff like property

Supermission

A passenger treats airline staff like property, demanding special treatment, giving orders, and acting entitled, showing no respect for the crew or their responsibilities. They believe their status or ticket class allows them to act above everyone else.  What the passenger doesn’t realize is that their behavior is being observed, and the truth about their entitlement is about to be revealed.  As the situation unfolds, the powerful lesson about respect, humility, and the consequences of treating others poorly becomes undeniable, leaving the passenger to face the repercussions of their actions.  👀 Watch until the end for a dramatic and eye-opening reveal. 🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!  #LifeLesson #RespectMatters #CustomerService #Karma

Transcript

00:06Good afternoon, sir. What would you like for a meal today? We have the grilled salmon with herb

00:11butter or the beef tenderloin with red wine reduction. Hold on there, sweetheart. Before

00:16we get to any of that, I need you to reorganize my overhead compartment. Everything's a complete

00:21mess up there. I can't find anything. I'll be happy to help with that after our complete meal

00:26service, sir. The salmon is popular today, or if you prefer. No, no, no. You're not listening to me.

00:34I need it done now, not later. And while you're at it, fold my jacket properly. You people never

00:42seem to do it right the first time. And clean my table tray. I can see water spots on it.

00:47How am

00:48I supposed to eat off of a dirty surface? Sir, I understand your concerns, but meal service is my

00:55current priority to ensure all passengers receive their food while it's hot. I'll be happy to help

01:00with other requests immediately afterwards. Listen here, sweetheart. Let me explain something to you

01:06about customer service. It means doing whatever the passenger asks when they ask it. That's what

01:11first class means. You understand that concept, don't you, honey? Or do I need to speak more slowly?

01:19I do understand, sir. However, our airline policy requires me to complete meal service first for

01:25safety and efficiency reasons. Don't lecture me about policies, young lady. I didn't pay three times

01:31the cost of economy to hear about your little rules and regulations. I pay for first class service,

01:36which means premium treatment. You work for me now. Understand? Of course, sir. Now, about your meal

01:42selection? Actually, since we're talking about service, the seat is incredibly uncomfortable.

01:49I need you to massage my shoulders. I've got terrible tension from all the work I do. And I need

01:54you to

01:54call my office to reschedule my 3 p.m. meeting. The number's in my phone. I'm far too important to

02:01waste time sitting on hold with my secretary. I'm sorry, sir. But those aren't services that flight

02:07incidents provide. We're here to ensure your safety and comfort during the flight, but...

02:11What do you mean you won't do it? You're not doing your job properly at all. This is the exact

02:17problem with the service these days. Nobody wants to go the extra mile. I pay premium prices for a

02:22premium service. That means you should cater to me every need within reason. And everything I'm asked

02:28for is perfectly reasonable. I apologize if I've disappointed you, sir. Please understand that

02:35I want to help, but I have limitations on what I need to do. Fine. Fine. Let's start with something

02:41simple then. Bring me a glass of McAllen 18. Neat. No ice. And if you don't have that specific brand,

02:48I want you to check with the other flight attendants. Someone must have a bottle in their personal

02:52supplies. I'll check our available selections and I'll see what I can do, sir. Not see what you can do.

02:58Just do it. And make it a double. This conversation has been exhausting.

03:17Excuse me. Are you all right? Oh, yes, ma'am. What can I get you for your meal today?

03:22Oh, I'm not worried about the meal right now. Are you okay after what just happened with that passenger?

03:28That was completely out of line. I appreciate your concern. I really do. But honestly,

03:33I'm used to dealing with difficult passengers. It just, it comes with the territory, especially

03:37in first class. Being used to it doesn't make it right. You shouldn't have to tolerate that kind of

03:43treatment from anyone, regardless of what they paid for their ticket. Thank you for saying that.

03:48Most passengers just look the other way when they see things like this happening. But

03:53men in first class often think that that ticket gives them the right to treat me however they want.

03:59Well, that's absolutely not true. A ticket doesn't give anyone the right to harass you or

04:04make inappropriate demands. What he was asking for was completely unreasonable.

04:10It means a lot to hear you say that really, but I need to keep moving with service or I'll

04:15fall

04:15behind schedule and then I'll really be in trouble. Yeah, of course. I don't want to keep you, but please

04:21know that what he's doing isn't normal or acceptable. Thank you. That actually means more than you know.

04:38I know I'm from somewhere. Where? There's something interesting over there, sweetheart. What are you looking at? I get it.

04:51Believe me. I'm used to women finding me irresistible,

04:55especially on these long flights where there's nothing else to look at.

05:00I'm sure you're impressed by the first class seat. These designer clothes. Quality recognizes quality. After all,

05:09don't worry. I don't mind the attention. I'm Robert John Harrison. Maybe you've seen my name in Forbes.

05:18I run the West Coast Operations for one of the biggest law firms in the country.

05:23Finally! What took you so long? I asked for this 10 minutes ago. I'm sorry, sir. I had to check

05:29with

05:29the other attendants to find the right brand for you. This better be McAllen 18 I asked for, not some

05:33cheap substitute you're trying to pass off. It is, sir. I made sure to get exactly what you requested.

05:39Well, we'll see about that. Stand right there while I taste it to make sure it's acceptable. I don't want

05:43you disappearing again if it's not right. Sir, I really need to continue serving the other

05:48passengers who are still waiting for their meals. They can wait a few more minutes. I'm paying premium

05:53prices, which means I get premium attention. That's how business works, sweetheart.

06:03This is adequate, I suppose. Though they could have served it in a better glassware.

06:08For what I'm paying, I should get Crystal, not this cheap plastic. I'm glad it meets your approval,

06:14sir. Now, if you'll excuse me. Actually, I'm not done with you yet. This interaction with the lovely

06:20lady across the aisle has given me an appetite. I want you to go get me some of those mixed

06:24nuts.

06:24The expensive ones, not the regular peanuts they serve in Coach. And bring me a hot towel while you're at

06:30it.

06:33And honey, you should smile more. Be friendlier to passengers who tip well.

06:38Get your hands off her right now. Stop treating her like she's your personal property.

06:42Excuse me? I think you need to mind your own business, lady. This doesn't concern you.

06:48Sexual harassment is everyone's business. Your behavior completely unacceptable and probably illegal.

06:55Who do you think you are lecturing me? You don't know anything about me or what I do.

06:59Actually, I think I know. Your face is familiar. And now that I hear you talking about your law firm,

07:08Robert John Harrison. I remember exactly where I know you from. You're the Vice President at

07:14Morrison & Associates Law Firm. That's right. And you are?

07:18Someone who's heading to the same legal conference you are in Los Angeles,

07:23the National Bar Association's annual conference.

07:26So what? A lot of people are going to that conference.

07:30So I'm going to make sure everyone at tomorrow's opening board meeting knows exactly how Robert

07:36John Harrison treats women, especially service workers who can't fight back.

07:42You think anyone's going to believe your word against mine? Please. You're just another bitter

07:46woman trying to cause trouble for a successful man.

07:49You think I'm making this up? I think you're probably jealous of my success,

07:53my position, my lifestyle. Women like you always are.

07:57I've been discreetly recording our entire conversation from the moment I noticed your

08:02behavior toward this flight attendant. I have clear audio of your sexist comments,

08:07your inappropriate demands, your physical harassment, and your attempts to pick me up with talk about

08:14penthouse suites. Can't record people without their permission. That's illegal.

08:19Actually, on a commercial aircraft, you have no reasonable expectation of privacy.

08:24And even if you did, harassment trumps privacy rights every time.

08:30The legal conference we're both attending has a very strict code of conduct regarding treatment of women

08:34and professional behavior. This kind of conduct, this harassment, would result in your immediate

08:41termination and likely disbarment proceedings. Now, wait a minute. Let's not get carried away here.

08:48Maybe we got off on the wrong foot. And you, I'm going to make sure you receive proper recognition

08:53for handling this situation with incredible professionalism and grace. Thank you so much. I can't tell

09:00you how much this means to me. I'm a frequent flyer with significant influence with this

09:04airline. I'll personally ensure that you receive a commendation for your service,

09:09and I'll recommend you for recognition and a race. Passengers rarely intervene when I face

09:15harassment like this. Most people just pretend they don't see it happening. Your support really means

09:21absolutely everything to me. Oh, you should never have to endure a treatment like that. It's not part of

09:27your job. It's not something you should accept, and it's certainly not something you should have to handle alone.

09:34I'll also be filing a formal complaint against Mr. Harrison here with the airline providing them

09:40with this recording as evidence. I imagine they'll be very interested reviewing his behavior.

09:47Look, maybe I came on a little strong, but I wasn't trying to hurt anyone. Can't we just

09:52forget this whole thing happened? The time for reasonable discussion was before you put your hands on

09:58someone without permission. Miss, I still need another drink. And those mixed nuts I asked for?

10:05Mr. Harrison, I will no longer be providing you with any services for the remainder of this flight.

10:10Your behavior has been inappropriate, unacceptable, and has made me uncomfortable. You can't refuse to

10:17serve me. I paid for first class. You can use the call button if you have a genuine emergency that

10:23requires

10:23flight attendant assistance. Otherwise, you'll need to manage on your own for the rest of this trip.

10:28That's exactly right. You don't owe him anything for what he's treated you.

10:33This is ridiculous. I'm going to file a complaint with the airline about both of you.

10:38Please do. I'm sure they'll be very interested in reviewing all the evidence I've collected.

10:43Why don't we review? Yeah?

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