00:00Good afternoon. Welcome. Just one today?
00:03Wait, where are you from?
00:06I'm from Russia originally. I've been here for eight years now.
00:10I don't want to be served by someone like you.
00:13I want an American literess, someone who can speak proper English.
00:18Is there a problem here?
00:19Yes, I'd like a different server. Preferably someone American.
00:23Well, Lydia is one of our best servers. We don't reassign staff based on customer prejudices.
00:28It's hard to mind my own business when someone's being openly discriminatory.
00:32Okay, fine. I'll accept your service, but I expect it to be exceptional.
00:41Excuse me? Oh, sorry.
00:42Oh, my God. I'm so sorry.
00:45Are you kidding me right now?
00:47Look at what you did. Oh, my God. This bet costs more than most people make in a month.
00:52I'm really sorry. That was an accident. I will pay for any cleaning that needs to be done.
00:57You'll pay? You think that this makes it okay? This is disrespect. This is complete incompetence. This is your fault.
01:05Uh, what happened here?
01:07Oh, I, uh, I knocked over my own water. It's totally my fault. I apologize. It has nothing to do
01:14with your staff whatsoever.
01:15Your server's poor service is absolutely to blame if she was doing her job properly.
01:22Ma'am, accidents happen. All right, our customer is taking full responsibility. Lydia did nothing wrong.
01:27Here's your check. Thank you for dining with us today.
01:33Tips are for good service. Since the service was subpar today, there's no tip.
01:39Maybe if you focused on doing your job properly instead of whatever else you're doing, you'd earn better tips.
01:46Maybe restaurant work just isn't suited for you. Your limitations, your...
01:51I've watched your behavior all evening. You've been discriminatory, demanding, and completely unreasonable. I'm disgusted.
02:00You have no right.
02:01Lydia provided excellent service. She was attentive, patient, and professional far beyond what you deserved.
02:06The only problem here was you.
02:10This is the tip you earned through your exceptional service and your remarkable patience with a customer who didn't deserve
02:18either.
02:20Thank you. Thank you so much.
02:23You have no right to interfere. I am the customer. My opinion is what matters here.
02:29Yeah, you need to leave. Now.
02:31What? Why am I being kicked out? I pay for my meal. I have every right to be here.
02:35You demonstrated discriminatory behavior from the moment you arrived. You harassed my staff, you caused multiple disturbances, and you created
02:41a hostile environment.
02:43So I am refusing you service. You need to leave immediately, or I'll call the authorities.
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