00:00You
00:19Hi, can I help you with something? Oh, no, thank you. Just looking around. Are you sure?
00:25Uh, we have a lot of, um, high-end items here. Might, uh, you might need some assistance.
00:30Yeah, I appreciate it, but I'm good. I'm just browsing for now.
00:34Browsing, huh? Well, let me know if you need anything. Um, but you know, we don't, um, we don't usually
00:42get, um, your type of people in here.
00:48Oh, I see. Well, I'm just interested in seeing what you have, so.
00:52Right. Just a heads up. You know, we have some pretty expensive stuff, so not everyone can afford it. You
01:01know, especially some people.
01:04Um, okay. I'll keep that in mind.
01:07Good. Good, good, good, good. I wouldn't want any, um, misunderstandings.
01:13Oh, this is nuts.
01:14Whoa, whoa, whoa, whoa, whoa, whoa, whoa. Easy, easy. Right there, please. Um, we like to keep the merchandise in,
01:20uh, in, like, pristine condition.
01:23Man, I'm just looking at the fabric.
01:24Yes, um, but, um, we have a policy. If you want to touch, you need to, um, um, uh, prepay.
01:33That's quite unusual. I've never heard of that before.
01:36Well, it's our policy. I mean, you know, we can't, we can't risk any damages, you know. I mean, certain
01:42types of people might not be so careful.
01:45That's an interesting policy. Does it apply to everyone?
01:48Let's just say we have to be extra careful with some folks. You know, you understand, right?
01:56I think I do.
01:57Oh, listen, listen. Don't take it personally. It's just business. You know, we're a very, um, high-end store. Our
02:05clientele expects a certain level of, um, exclusivity.
02:10Hmm, okay. Well, I understand. I'll just keep looking around.
02:15Yeah, yeah, yeah, you do that. And, uh, and remember, if you want to try something on or if you
02:20want to even touch it, um, you will need to prepay. It's, uh, it's for everyone's benefit.
02:27Got it. Thanks for the heads up.
02:30You are welcome.
02:41Ooh. I mean, cut around.
02:47No, no, no. Seriously? Seriously? We have rules, okay? No touching, no touching, no touching, okay? This one is particularly
02:54expensive.
02:55Sir, I was just appreciating the craftsmanship.
02:57Uh, the craftsmanship. Mm-hmm. Yeah, well, let's keep the appreciation to a minimum, okay? Unless you're ready to make
03:06that payment.
03:07Understood.
03:08Great! I'm glad we understand each other. You know, it's just, um, some people might not realize the value of
03:16what they're handling, you know?
03:17And by some people.
03:19Hey, hey, hey! I'm just speaking generally. I don't want any trouble, mister, okay?
03:26Neither do I. Again, I'm just here to look around.
03:29Good, good, good, good. Just make sure you, um, follow the rules.
03:34Noted.
03:35You know, if you're serious about buying something, I can help you find something within your budget. You know, five,
03:42ten bucks, maybe. Might, might save you some time.
03:44Hmm.
03:45Ah, you're so helpful. I truly appreciate it, but I think I'll just keep looking on my own.
03:49Suit yourself.
03:52Just remember what I said about our policies.
04:03I'm sorry.
04:04No, no, no, no, no, no. I cannot let you try that on without a prepayment. We cannot risk it.
04:10A prepayment? Why does this policy only apply to me?
04:13It's just the way we do things around here, okay? If you do not like it, you can shop somewhere
04:18else.
04:18I don't understand, okay? I've shopped in high-end stores before, and I've never heard this kind of policy.
04:23Okay, well, maybe those other stores aren't as high-end as we are, all right? We have to protect our
04:29merchandise. It's really valuable stuff.
04:34So you're saying that everyone who tries on clothes here has to prepay?
04:39That's right. We have to be very careful. Some people just can't be trusted to handle expensive things.
04:46And by some people, you mean...
04:48I... Look, man. I'm not trying to be difficult. It is just the rules. You can take it up with
04:54the management if you have a problem.
04:56That's interesting. I'd like to see a copy of this policy. Is it posted somewhere?
05:02It's more of an unspoken rule, okay? You know, for the sake of the store's reputation and the safety of
05:09our merchandise. Got it?
05:10Unspoken rules sounds a bit arbitrary, don't you think?
05:15Look, man. If you cannot afford to prepay, maybe this isn't the right store for you.
05:23There are plenty of other stores where you can shop.
05:27It's not about affording it. It's about being treated fairly and equally as a customer.
05:31Fair and equal, huh? Well, let me tell you, my friend. Life ain't fair, okay? We all have to deal
05:39with our little issues, okay?
05:42Yeah, but that's not my issue. See, I agree that life isn't fair, but that doesn't mean that we should
05:47just tolerate unfair treatment.
05:49You keep saying that. But I'm just doing my job protecting the store's interests.
05:55By treating customers differently based on your own assumptions.
05:58Oh, God. Call it whatever you want, okay? We have to protect our merchandise from potential risks.
06:04So you see me as potential risks?
06:06Man, look, I don't know you, okay? I'm just being cautious. We have expensive stuff here.
06:12I understand the need for caution. That's why you get insurance. But this seems excessive and discriminatory.
06:16Look, I'm not the bad guy here, okay? I am just doing what I was told to do.
06:23And who told you to implement this policy?
06:25Okay. Excuse me, ma'am. Did you have to prepay to use the fitting room?
06:31No, I didn't. Why do you ask?
06:33Oh, interesting, because Tyler here insists that I need to prepay before trying anything on.
06:38That doesn't sound right. I've never had to do that.
06:41Exactly.
06:42Okay, it's because she's a regular customer. We know her, and we trust her.
06:47This is my first time shopping here, and I've never heard of such a rule. I think everyone should be
06:51treated the same.
06:52Well, isn't that a coinkydink? That's exactly what I'm asking for. Fair and equal treatment.
06:58Okay, okay.
07:00Now, you, thank you very much. Miss, you can get out now.
07:05All right.
07:06This is getting blown out of proportion, okay? If you want to try something on, you need to prepay for
07:11it. It is the end of the story.
07:14I think that I'll stay, and I'd like to try on this shirt without prepaying.
07:20Look, I'm just trying to save you some time and some trouble, okay? These clothes are expensive, look, and not
07:26everyone can afford them.
07:28I mean, no offense, but, you know, you might want to check out some other stores that are maybe more
07:34accessible. There's a dollar store right down the street.
07:37Oh, thank you so much for looking out for me by telling me I don't belong here. Appreciate it.
07:42No, by being honest. Not everyone can shop in stores like this.
07:49And you've decided that I can't.
07:52Look, my friend, it's not personal. It's just business.
07:57Business that involves discriminating against customers.
08:00No, whoa, whoa, whoa, whoa, hold on, hold on, hold on, timeout. Timeout.
08:04Discriminating, that is a very big word.
08:07It's the right word, okay? You're judging me based on my appearance and making assumptions about my financial status.
08:14Man, look, you're taking this all wrong, okay? I'm just, I'm just trying to help.
08:20Help by implying that I can't afford to shop here?
08:23Look, I am sorry if I offended you, you know, but I have to follow the rules.
08:32Rules that seem to change depending on who walks in and out the door and what color they are.
08:36It is not like that.
08:37Then what is it like? Explain it to me because I'm confused.
08:39It's just the way things are, okay?
08:42Mm, the way things are or the way you wish them to be.
08:45Man, you're making this much more complicated than it needs to be. Why do you people always do that?
08:50You people, no. No, I'm making a point. A point about fairness and respect.
08:55I respect all of my customers.
08:57Really? Because it doesn't feel that way.
09:02Hmm. Actually, I'd like to speak to the manager about your behavior.
09:06Mark Thompson?
09:08Well, I, I, I, I, I, I, I didn't realize.
09:11Yeah, I'm the new owner of this store.
09:14I came in a day just to see how my customers are treated, how the customer service was here,
09:18and I'm extremely disappointed about what I've witnessed.
09:21I, I, I, I, I, I didn't know.
09:24I mean, this was, this was a total misunderstanding.
09:27Was it? Because it seemed pretty clear earlier.
09:30No, no, no. I didn't mean anything by it.
09:32I mean, I just, just, I'm just, I'm just following the rules.
09:34What rules? What rules?
09:36Rules that you made up or rules that justify your behavior?
09:39Which one?
09:39I, I, I swear. I swear. I swear. I was, I was just doing my job.
09:43Your job is to treat every customer with respect and courteousness, regardless of how they look.
09:49Look, look, I, I, I, I'm really sorry. Please. It, it, it will not happen again.
09:58No, it won't. Because your employment here is terminated. Effective immediately.
10:04No, no, no. Come on. Please, please give me another chance. I, I, I can do better. I promise.
10:09Yeah, we need staff who respect and value every customer.
10:12Look, I, I, look, I can change, okay? Just, just, just one more chance.
10:17I'm afraid it's too late for that, friend.
10:19This is so unfair!
10:23Life is unfair.
10:27Ah, looks like this place needs more work than I thought.
10:29I'm afraid it, I'm afraid it's too late for a year.
10:29What does it look like as I thought?
10:31Right, thanks, Lord.
10:31Thank you, Lord.
10:31Yeah.
10:37Amen.
10:38Amen.
10:38Thank you, Lord.
10:39Amen.
10:40Amen.
10:40Amen.
10:40Amen.
