00:00Can I help you? I'm just making sure everything's in order. In order? Yeah, it's a busy floor. Are you
00:07following me? I'm doing my job. Your job is to follow me around the store? My job is to keep
00:14an
00:14eye on the merchandise and in a store like this with pieces like this it's kind of important. I'm
00:21a customer. Of course. I came in to look at dresses. I have money in my bag. I have the
00:28same reason to
00:28be here as anyone who walked through that door today. I didn't say you didn't. You didn't have
00:34to say it. I'm just doing my job. You said that already. If you find the environment uncomfortable
00:40you're welcome to shop elsewhere. Excuse me. There are other options in the area so. I don't want
00:48any other options. I want to be treated like a customer in this store. You're being treated like
00:53a customer. Okay, so which customer did you follow when she walked in? I circulate the floor. That's
01:00standard. You were at the entrance when I came in. You walked behind me. You stood next to me at
01:06the
01:06rack and name one other customer you did that to since I've been in here. I don't have to justify
01:11my floor management to you. No, but you might have to justify it to someone else. Look, I'm simply saying
01:19there are other options in the area if this store like isn't a good fit for you. This store is
01:25a fine
01:25fit. What isn't a fit is being followed around it. I've explained why I'm on the floor, ma'am. You
01:32haven't actually. You said the word job twice and that's it. Ma'am, I don't want this to become a
01:41situation, okay? It already is one. You made it one when you decided to follow me instead of greet me.
01:50Gabriel, uh, what's happening here? Just stay out of it, Caleb. I've been watching this back and
01:56forth. This customer walked in and you followed her. You didn't do that for the last three people
02:02that came through the door. Um, that is totally not accurate. It is accurate. I was here. Caleb,
02:09just get back to work, okay? What you're doing is harassment. It's based on nothing except what she
02:15looks like. And I'm not going to stand here and let that go. Caleb, this is a direct instruction.
02:22Get back to work. I heard you. I don't want to be the cause of the scene. You're not the
02:29cause of
02:29anything. I've been in the situation before. I know how it goes. I know. And that's why I'm saying
02:37something. You've made me feel unwelcome in a public store for no reason other than the color of my
02:42skin. I hope one day you understand what that means. You know what? No. I'm sorry? I spent a lot
02:53of time leaving rooms quietly when I should have stayed. I'm not doing that today. Ma'am. What you
02:59did was wrong. Following a customer from the moment she walked in because of what she looks like is
03:03wrong. Telling her she's welcome to shop elsewhere when she objects, it's wrong. I'm saying that
03:10clearly for myself and for anyone else who has ever been treated this way in a store like this.
03:15You're making a scene. I'm making a statement. That's the difference. You need to lower your voice.
03:21I haven't raised it. You know what? I'm calling security. Hey, put the phone down, okay?
03:28She's causing a disturbance, Caleb. No, she's standing in the store talking.
03:32That's not a disturbance. Caleb. What you did when she walked in was discriminatory and I saw it.
03:39I'm not going to pretend I didn't so that you can feel comfortable. That's enough. I've seen you do
03:45this before. Not once have I said anything, but I'm saying it now. You're fired, okay? Effective
03:51immediately. Just collect your things and go. You're firing him for speaking up? I'm firing him for
03:58insubordination, ma'am. Those are the same things today. Get your things.
04:04You see what you've caused? What I caused? Yeah, a good employee just lost his job because you
04:10couldn't accept that I was doing my job. He lost his job because he did the right thing and you
04:15punished him for it. Those are way different things. He undermined me in front of a customer.
04:20He stood up for a customer. In front of you. Same thing. Not really. Are you going to leave or
04:26not?
04:26I walked into a store to buy a dress. Yeah, and now an employee is fired. An employee is gone
04:32because he told the truth. That's on you, not me.
05:00What are you looking for today? Just browsing. Hmm. You know what I'm looking for today?
05:05You know, some of the pieces in this section are quite expensive. I want to make sure you're in
05:09the right part of the store. I understand you perfectly. I'd like you to step back and let
05:14me show. I'm just trying to assist. You're not assisting. I know what assisting looks like,
05:19and this isn't it. Store policy requires that we offer... My name is Lindsay. Okay. Lindsay Davis.
05:26Is that supposed to mean something to me? Uh, yeah, dude, it is. Caleb, you don't work here anymore.
05:35I know, but I'm still going to tell you to try to help you. Lindsay Davis is the founder and
05:41owner
05:41of this brand. Every piece of clothing in this store exists because of her.
05:47What? That's... That's not... I've been watching you since I walked in. Tell me what happened before
05:55you were around. A customer came in. He followed her from the door, didn't greet her, tracked her
06:00between the racks, and when she called it out, he told her that she was welcome to shop elsewhere.
06:05When she came back in and said what happened was wrong, he called it a disturbance, and when I backed
06:10her up, he fired me.
06:15Do you want to add anything? Um, I want to add that, uh, I was doing my job, and I
06:20was doing it well, okay?
06:22Protecting the merchandise? That's what I'm paid to do. With respect, you don't know what it's like
06:27managing a floor like this. Loss prevention is a real concern.
06:32Loss prevention? Yep.
06:34You followed a black woman around the store. What's your loss prevention protocol for everyone else?
06:39I apply it equally. He does not. Caleb, I...
06:43I've worked here for two years, okay, and I've watched this happen more than once. He does not
06:48apply it equally. How many times? At least four that I can remember. Probably more.
06:54That's completely fabricated. It's not. February. A woman in a red coat. March. Two women together.
07:01And before today, at least twice more. I don't even know... What do you... I... That's not
07:07what's going on here. Those situations were...
07:10Oh yeah? Then what were they?
07:13You followed a black woman around the store within seconds of her walking in. Then you did the same thing
07:18to me.
07:19I treat all customers the same way.
07:21I watched you. You don't.
07:23Look, if I've made anyone feel unwelcome, that wasn't my intention, okay?
07:28Intention isn't what I'm looking at. I'm looking at what you did.
07:32Listen, um, not for nothing, but you came in here without identifying yourself, and that's entrapment, so...
07:38I came in here to shop. That's it. Leave your keys on the couch.
07:43Excuse... You can't... You can't do this.
07:45The keys.
07:54I'm so sorry for what happened to you today. This store should never have made you feel anything other than
07:59welcome.
08:00Please, choose anything you like. As many pieces as you want my compliments.
08:04Oh my gosh, thank you. I really appreciate that.
08:08You lost your job today because you refused to stay quiet when someone was mistreated.
08:12That's about right. That's the kind of person I want running this store. Do you want the position?
08:18You're serious?
08:20Yes, very.
08:22Then yes, absolutely yes.
08:25Perfect.
