00:14Gate H is now closed. Boarding has been complete.
00:20Excuse me, I'm here for flight 785.
00:24Oh, I'm sorry ma'am, but the gate is now closed and the plane is about to take off.
00:28But I have my boarding pass right here.
00:31I understand that ma'am, but for security reasons, once the gate is closed we can't allow any more passengers
00:36on board.
00:36This is ridiculous. The time on my boarding pass says I'll have a few minutes.
00:41I know, but the boarding times are scheduled to ensure everyone's safety and a timely departure.
00:46I am so sorry, but there's nothing I can do at this point.
00:50This is unacceptable. I have an important meeting in New York. You can't do this to me.
00:56Please ma'am, I understand your frustration, but the rules are in place for safety.
01:00I don't care about your rules. Let me on that plane right now.
01:04Ma'am, I need you to calm down. Yelling will only exasperate the situation.
01:08I want to speak to your supervisor. This is insane.
01:12Okay.
01:14We need assistance at gate H. Thank you.
01:19I will not be treated like this. I demand to be let on that plane.
01:23Ma'am, I'm going to have to ask you to lower your voice. You're causing a scene.
01:27I don't care about them. I'm the one being mistreated here. I have every right to be on that plane.
01:32I know and we do our best to accommodate all passengers, but the rules are clear.
01:36Once the gate is closed, there's nothing I can do. We cannot reopen for any reason.
01:40Oh, so you're just a robot now. Can't think for yourself. This is customer service at its worst.
01:47I assure you, ma'am, we are committed to providing the best service possible with the guidelines that we have
01:52to follow.
01:52Guidelines. Rules. What about my rights? I paid for this ticket.
01:57And we appreciate your business. I just, I can help you book another flight, but I'm afraid that you've already
02:03missed this one.
02:04Another flight? I can't believe this. Do you know who I am? I'm a frequent flyer with your airline.
02:12And I do understand, ma'am. I can see your status in our system. However, these rules apply to all
02:17passengers equally.
02:19This is outrageous. I'm going to make sure everyone knows how terrible your airline is.
02:24Ma'am, excuse me. I'm gonna need you to step away from the gate and come with me.
02:28No! I'm getting on that plane!
02:30Ma'am, don't make this difficult. Come with me or I'll have to escort you out.
02:34You can't do this. I have rights. Thank you.
02:37I'm just trying to do my job.
02:41This isn't over. I'll be back and you'll be sorry.
02:45Come with me.
02:52Listen, ma'am. I understand you've had a frustrating experience, but we need to discuss what happened at the gate.
02:57I was just trying to get on my flight. This is so unnecessary.
03:02I understand your perspective, ma'am. But your behavior at the gate was unacceptable. We have protocols to ensure the
03:08safety and security of all of our passengers.
03:10I have an important meeting in New York. I can't miss it because of some arbitrary rule.
03:15I get that you're under pressure, but the rules are there for a reason. The gate closes at a specific
03:20time to ensure the flight can depart on schedule and for security checks to be completed.
03:24Okay. So what happens now?
03:27You'll be escorted out at the airport today. You could book a new flight for another time. But any further
03:31incidents like this could result in a ban from flying from our airline.
03:34Fine. I'll book another flight. But this is ridiculous. You people don't understand what it's like to be in my
03:40position.
03:41We do understand, ma'am. Every day we deal with passengers who are in very similar situations. Our goal is
03:48to help everyone reach their destination safe and efficiently.
03:51Efficiently? This is the opposite of efficient. Now I'm stuck here and my whole schedule is ruined.
03:57I understand your frustration. We can assist you in finding an alternative flight. Would you like us to help you
04:03with that?
04:04Yeah, whatever. Just get me on the next flight.
04:07All right. Let's see what we can do.
04:14Okay. Can I see your boarding pass, please?
04:18Here. I hope this flight actually lets me board.
04:21We'll do our best to find you the earliest flight possible. It looks like...
04:25Okay. The earliest one leaves in two hours. Would that work for you?
04:33I guess it'll have to. But I expect some kind of compensation for all this hassle.
04:38We'll make a note of your situation and we'll see what we can do. Our priority is getting you on
04:42the next flight.
04:43It better be. I've never been treated this poorly by any airline.
04:48Well, I'm sorry you feel that way. We strive to be the best service possible, even in challenging circumstances.
04:55Okay, let me take a look here. Okay, here is your new boarding pass.
05:04You'll be departing from Gate 7. We recommend heading there as soon as possible to avoid any further delays.
05:09Fine. I'll go. But I'll be filing a complaint about all of this.
05:14You're welcome to do so. Unbelievable. You know, I should have been on that flight. This is so unfair.
05:21I bet that stupid flight attendant was just sabotaging my trip because she didn't like the way I looked.
05:28People like her are all the same.
05:31Whoa. Whoa, whoa, whoa, whoa. Hold on. I understand you're upset, ma'am, but that you can't just make rude
05:37and racist remarks like that. Okay? So, you know, please try and keep those comments to a minimum.
05:45Whatever, dude. I can say whatever I want. It's a free country. And people like that need to know they're
05:51useless.
05:52Okay. That's it. Miss, I've tolerated your attitude and prejudice for way too long, and I'm canceling that new ticket.
05:59You don't deserve it.
06:00What? You just issued that ticket!
06:03And now I'm taking it back. You messed up. We tried to help you, and you continue to be racist
06:08and disrespectful.
06:09But I...
06:10You can go ahead and see yourself out, ma'am. Have a great rest of your day.
06:24They never learn.
06:30Rolling.
06:31Sound speed. Zoom 17.
06:33Zoom 17.
06:34Nice.
06:36All right, Eli. Lead us in. And action.
06:45Listen, ma'am, I understand you've had a frustrating experience, but we need to under- we need to discuss
06:48what happened at the gate.
06:49I was just trying to get on my flight. This is so unnecessary.
06:56Cool. Let's get it one more time.
06:58Yeah, one more time. I think we can do that. Yeah.
06:59Make it a little cleaner.
07:01That was awesome with the bags. I love it. I know. I love it. Yeah.
07:07Sound speed. Zoom 19.
07:08Zoom 19.
07:10Yeah.
07:12All right, Ryan. We'll have you. Perfect.
07:15Do you want me to walk in as well?
07:17Um...
07:18I think it's okay.
07:19Okay.
07:19Because it'd be really tight.
07:20Right. Yeah.
07:24And...
07:25Action.
07:29Ma'am, I understand you've had a frustrating experience, but we need to discuss what happened at the gate.
07:34I was just trying to get on my flight. This is all so unnecessary.
07:40I understand your perspective.
07:42Sorry, guys. Um... Carmen, can I check your mic real quick?
07:47Do you want to cut, Austin?
07:48Uh, let's cut real quick.
07:51Roll camera.
07:53All right.
07:55And action.
08:02Super scanner.
08:08Watch out.
08:12It cut.
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