- 23 hours ago
- #hoteldrama
- #entitlement
- #karma
- #respectmatters
Disrespectful daughters push hotel staff to their limits, speaking rudely, making unreasonable demands, and acting as though employees are there to tolerate any behavior. Their entitlement quickly creates tension as they ignore basic courtesy and continue treating workers with complete disrespect. What they don’t realize is that their actions are about to backfire in ways they never expected. As each situation unfolds, the daughters are forced to face the consequences of their behavior and learn powerful lessons about humility, responsibility, and why service workers deserve the same dignity and respect as anyone else. 👀 Watch until the end for dramatic and satisfying moments of karma. 🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode! #HotelDrama #Entitlement #Karma #RespectMatters
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FunTranscript
00:00Hey Olivia, you got a second? There's something I need to run by you. It's about my daughter,
00:05Lucia. She's coming by the hotel a little bit later and I'd be here to meet her, but I got
00:11this meeting. You know the one I told you about with the investors? It's really important and I
00:16can't push it back. Of course, Mr. Frank. Don't worry about a thing. I remember you mentioning
00:21your meeting and I'll make sure that Lucia gets a warm welcome that she deserves. Anything special
00:27you'd like me to do? Thanks, Olivia. You're always such a rock star around here. Well,
00:33just the usual welcome, I guess, but maybe keep an eye on her. She can be a bit, let's say,
00:39challenging. You know how kids are these days, especially since she's been away to
00:43college and coming back, she thinks she owns the place. I understand. Don't worry, Mr. Frank.
00:51I've dealt with all sorts of guests. How bad could she be? I'll make sure she feels right at home,
00:57and if she needs anything at all, I'll be here to help her out. I really appreciate it, Olivia.
01:03You know, you've been with us for quite a while and I've always been able to count on you. I
01:08want
01:08you to know it means a lot, especially with Lucia. She's got a good heart, but sometimes,
01:14well, she just needs a bit of guidance, you know? I totally get it. Hey, we've all gone through that
01:20phase. I'll do my best to steer her in the right direction while she's here, and who knows? I bet
01:27she and I will get along famously. Well, I wouldn't put it past you. You have a way with people,
01:32Olivia. Thanks again. I better rush off. I don't want to be late, and just text me if there are
01:38any
01:38issues, all right? Will do, Mr. Frank. Go on. Don't worry about anything here. We've got everything
01:44under control. Good luck with your meeting. Thanks. I'm Lucia. You should know who I am.
02:01My father owns this place. I assume he's told you about me. I'll be staying here for a bit.
02:07Let's make this quick. I expect a room fitting for the owner's daughter.
02:10It's so nice to meet you, Lucia. I have heard so much about you. You are beautiful.
02:17Your dad mentioned you were coming. He was just here, actually, but he had to step out for a
02:24meeting. I'm here to help you with your check-in. Are there any specific requirements for your room?
02:30We're dedicated to making you stay as comfortable as possible. First off, cut the pleasantries. I'm not
02:37here to make small talk. Just get me the best room available and make it snappy. Time's not something
02:42I like to waste, especially not on receptionists.
02:44I understand. Let's see what we have available.
02:48I saw online you guys have a royal suite. I'll take that.
02:52Oh, that is beautiful.
02:55Oh, Lucia, I am so sorry. It is currently occupied, but I'm confident we can find you something
03:03that you will thoroughly enjoy.
03:06Occupied? Are you not listening? I'm the owner's daughter. They should be the ones accommodating
03:12me, not the other way around. Make it happen. Kick them out if you have to. I don't care about
03:16your hotel policies. I apologize for the inconvenience, but we value all of our guest reservations
03:23equally. I assure you, we have several luxurious rooms that will meet your standards. Let me
03:30show you the options we have. This is unacceptable. Do you even understand who I am? My father
03:37could have you replaced in a heartbeat. I don't have time for this nonsense. You should be doing
03:41everything you can to accommodate me, not giving me excuses.
03:44I am truly sorry you feel that way, Lucia. My goal is to ensure that you have a pleasant
03:51stay, so let's find you a room that you'll be happy with.
03:56Just do your job, but you know, do it better than you're doing now. You're just a receptionist
04:01after all. How hard can it be to give me what I need? Remember, I can easily have a chat
04:06with
04:07my dad about this.
04:08I'll take you to see the premium rooms we have available right now. If you just follow me,
04:13I'm sure we can find something that you will love.
04:20And here we are. This is our diamond suite.
04:34Um, is everything okay?
04:38This? This is what you consider premium? My dad's guest house is bigger than this. I expected something,
04:46I don't know, less mediocre. I understand it might not be what you were expecting, Lucia,
04:53but this is one of our most requested rooms due to its view and its amenities. However,
05:01if there's anything specific you're missing, I'm here to help you.
05:06view of what? The parking lot? And what amenities are you talking about? This looks like any standard
05:12room at any standard hotel. This is barely average. Actually, Lucia, this room offers a panoramic view
05:20of the city's skyline. If you look outside the other windows, you will see it. And as for the amenities,
05:29there is a state of the art entertainment system. We've got a fully stocked bar and there is a deluxe
05:36master bathroom with a jacuzzi. It's all designed for maximum comfort. Oh, a jacuzzi? You think a jacuzzi
05:45makes up for everything? Let's not kid ourselves. This is not up to par. And what about room service? I
05:52want
05:52champagne and the most expensive dishes you've got. I'm starving. I would be happy to arrange room
05:59service for you, but the kitchen is currently preparing for the dinner service and it will be
06:04fully operational in about two hours. As for the champagne, we do have an exquisite collection,
06:13although it's not complimentary. Not complimentary? Are you actually trying to charge me?
06:19Do you not get it? I shouldn't have to pay for anything here. My dad owns the place.
06:25Everything should be complimentary for me. Lucia, I completely understand where you're coming from
06:31and I wish I could accommodate your requests, but we have policies in place that apply to all of our
06:38guests regardless of their relationship to the hotel. It's about maintaining fairness and quality
06:45service for everyone. Fairness? Quality service? Don't make me laugh. What's fair about denying the
06:52owner's daughter her simple requests? This is ridiculous. I'm going to have a word with my dad
06:58about this. He'll straighten things out. I'm sorry, Lucia. I wasn't trying to upset you. I want to make
07:05your stay here as comfortable as possible, but it has to be within the guidelines we have. If there's
07:11anything else I can do for you within those guidelines, please let me know. You can start
07:17by ditching the guidelines. My comfort should be your top priority. I want that champagne and those
07:23dishes and I want them now. If the kitchen's closed, open it. It's not rocket science. Lucia,
07:29opening the kitchen early for full service would disrupt preparations for this evening and it would
07:35affect all the other guests. I can, however, offer you a selection of snacks and beverages from our mini
07:43bar right now and as soon as the kitchen opens, we'll prioritize your order. How does that sound?
07:50Snacks? You're offering me snacks when I ask for a meal? This is the worst service I've ever experienced
07:56and I don't care about other guests. I'm not just any other guest. I am the owner's daughter for
08:02crying out loud. Lucia, please. I'm trying to find a solution that respects the needs of all our guests,
08:08including you. I'll make sure your order is in first thing when the kitchen opens and I'll personally
08:17select the best champagne for you. This is unbelievable. You know what? Forget it. I'm going to find my
08:24dad. He'll deal with this. You've been completely useless.
08:37Lucia! Lucia!
08:40Dad, you won't believe the kind of treatment I'm getting out here. This is supposed to be our hotel,
08:45right? Why am I being treated like, I don't know, some random person off the street?
08:50Lucia, calm down. What's happened? Olivia, what's this about? Mr. Frank, I was trying to accommodate
08:58Lucia's request, but it seems there have been some misunderstandings about what we can offer
09:04immediately. Misunderstandings? No. Let me tell you what happened. I get here and first off, the room is
09:10just not up to scratch. I asked for the royal suite, but apparently it's occupied. And then I asked for
09:16some
09:17simple room service. I was told I'd have to wait. And to top it all off, they wanted to charge
09:21me for
09:22champagne. Okay, Lucia, I hear you. But remember, this hotel operates on a certain set of rules. And
09:30those rules apply to everyone, family included. Olivia, could you give me a little more detail on this?
09:36Certainly, Mr. Frank. Lucia requested the royal suite, which was already booked by another guest.
09:43Regarding the room service, our kitchen does have specific operating hours, as you know,
09:48and we're currently preparing for the face for the evening, which limits our menu availability.
09:57And as for the champagne, our policy does include charging for beverages as they are not part of our
10:04complimentary room service. But Dad, that's just it. Why should those rules apply to me? I'm your
10:11daughter, not just any guest. Shouldn't there be some perks to that? I mean, why can't you make
10:16an exception? Lucia, being my daughter does come with certain responsibilities. And one of which
10:23is understanding that the value of rules and fairness. It's important, especially in a business like this,
10:29to treat everyone equally. What would it say about us if we started bending the rules for ourselves?
10:36I would say we take care of our own. That's what I would say. Look, all I wanted was a
10:42decent room
10:42and some food. I don't think that's too much to ask for. I truly wanted to make her stay comfortable,
10:48and I did attempt to offer alternatives. I understand your frustrations, but it was never my intent,
10:57nor the hotels, to make you feel undervalued. Lucia, part of growing up and managing responsibilities,
11:06especially in a business environment, is learning to navigate limitations and understanding the
11:11perspectives of others. Olivia was doing her job, adhering to the policies that ensure our hotel
11:17runs smoothly and fairly for all of our guests. It's just so unfair. I thought coming home would mean
11:25I get to relax. Instead, I'm being told no left and right. It's embarrassing. Lucia,
11:32sometimes life's about dealing with those no's and finding constructive ways to move forward.
11:39Olivia, you mentioned some offered alternatives? Yes, Mr. Frank. I offered to expedite her order
11:46once the kitchen opened and to personally select a premium champagne for her. I also suggested several of our
11:54best rooms, hoping to find one that would meet Lucia's expectations. That sounds more than reasonable,
12:01Olivia. Lucia, I think this has been a valuable lesson in understanding both the importance of rules
12:07and the efforts of those around you to help. Really? A valuable lesson? Dad, it feels like you're
12:15taking her side without even considering mine. Lucia, it's not about taking sides. It's about fairness
12:22and respect. Two principles that our hotel prides itself on. And you know, I think it might be beneficial
12:29for you to spend some time understanding what goes into running this place. What do you mean? Olivia,
12:36how would you feel about some well-deserved time off? Lucia can take over your duties while you're away.
12:42I'll give her a first-hand look at what it takes to meet the needs of all of our guests
12:47fairly and
12:48efficiently. Mr. Frank, are you sure? I mean, I'd appreciate the time off, but wait. You want me to work
12:57as a receptionist? Dad, you can't be serious. Absolutely serious, Lucia. It'll be a good learning
13:03experience for you. And Olivia, you've been outstanding. Consider this a small token of my appreciation.
13:11for all the hard work you dedicated to us. But, Dad. No buts, Lucia. It's decided. Olivia,
13:17enjoy your vacation. Lucia, welcome to the team. Now let's see what you learned from being in Olivia's
13:23shoes. Thank you, Frank. Lucia, I'll make sure everything's set up for you so it's an easy transition.
13:32I hope it's an enlightening experience. Well, could have gone worse. Thank you.
13:48Welcome to the Grand Luxe, ma'am. How can I assist you today?
13:52It's Miss Anderson to you. Like your CEO, Anderson. I need the keys for the penthouse now.
13:59Well, good afternoon to you too, Miss Anderson. I hope you're having a nice day.
14:04The penthouse suite? Keys? I don't have time to waste.
14:08I'm sorry, but the penthouse suite is reserved for guests who have pre-booked it. I'm afraid I can't
14:13just hand out the keys without a reservation. Are you serious right now? Do you even know who I am?
14:20Of course, Miss Anderson. I am well aware of who you are. But we still have policies that we need
14:27to follow. I can't give you the room without a prior booking. Can't give me the room. My father owns
14:33this
14:33hotel. What part of that do you not understand? I can have that room whenever I want. I understand,
14:40Miss Anderson. It's just that the suite is already booked for another guest and I need to follow our
14:46booking procedures. You're telling me that some random guest has more authority over this room than
14:51me, the owner's daughter. That's what you're saying? Not at all. It's just that the room is reserved
15:00and we have to honor those reservations. I'm sure we can find another room that's equally. I don't want
15:07another room. I want the penthouse. And I want it now. Are you serious? My dad's the CEO. You can't
15:14give this to me? Do you know how much money my father pours into this place? Do you have any
15:20idea
15:20what I could do to your job right now? I'm aware, Miss Anderson. I'm just trying to do my job
15:27and make
15:28sure all of our guests have the best experience possible. If you don't give me those keys right now,
15:34your best experience is going to be finding another job. Miss Anderson, I'm really sorry,
15:40but I can't give you the keys to the penthouse. If you'd like, I can give you one of the
15:45deluxe
15:46suites for now and maybe we can move you to the penthouse when the guest checks out. The deluxe
15:50suite? Are you joking? Absolutely not! I'm afraid that's the best I can do at this moment. I'm sorry.
15:56Fine. Just give me the keys. My father's going to hear about this one. Sure thing, Miss Anderson. Here you
16:03go.
16:07Joan, we need to talk.
16:12Seriously, Dutch? Anyway, I'm tired and I've had a long day. I didn't even get the pale suite and
16:19now I gotta try and relax in some dingy deluxe whatever. It's so embarrassing.
16:25No, it can't wait. I saw how you treated Emily just now and that's not how I expect anyone to
16:31behave in
16:31this hotel. Especially not my daughter. What? She was being difficult. I just wanted the penthouse
16:38and she was making a big deal about it. It's not like I asked for something crazy. She was doing
16:44her
16:44job. You can't just waltz in here and demand anything you want just because you're my daughter.
16:49There are other guests. There are other policies and you need to respect that. Policies? Dad, come on.
16:56What does it matter if I bend the rules a little bit? Nobody cares. I care. This hotel runs smoothly
17:03because of the people who work here. You can't just treat them like they're beneath you. I wasn't
17:08treating her like she was beneath me. I just wanted the room and she was being difficult. I don't see
17:14the
17:14big deal. The big deal is you're showing zero respect for the people who work here. You think just
17:19because you're my daughter, you can do whatever you want? That ends today. Wait, what are you talking
17:25about? You're going to work here for the next week. What? You can't be serious. Oh, I'm very serious.
17:33You're going to spend the next week working alongside the staff. You're going to learn what it takes to
17:38keep this hotel running. Ted, this isn't fair. You treated the staff like they're invisible, like they're
17:44not worth your time. That changes now. Emily's going to help you. She knows how every part of this hotel
17:51works and you can stand to learn a lot from her. Dad, you can't do this. This is not up
17:59for debate,
17:59Joan. You're doing this. Sure might have told you all about my unfair punishment. So where do we start?
18:18What's the first thing I need to do? Good morning, Joan. We'll start with something simple. Guests will be
18:24checking out soon and you'll help them with their luggage. All you have to do is take their bags to
18:28the door or their car and make sure they have everything they need. Great. Heavy bags? Exactly
18:36what I wanted to do today. Just remember to smile, even when it's tough. Smile? You'll be fine. Just
18:44take it one guest at a time. You can start with this suitcase right here. They need to go out
18:49to the
18:50valet by the door.
19:11This is unreal. People actually leave their rooms like this? Looks like a tornado hit. Yeah, some guests
19:18really leave a mess. But we have to make sure everything's spotless for the next guest. Clean
19:22room? Happy guest. I've stayed in so many hotels and I never thought about who has to clean up after
19:29me. I just kind of assumed it was always like magically clean. Oh my god. Most people don't think
19:36about it. It's our job to make sure they don't. We're like invisible little fairies that come in and fix
19:41everything. I never realized how much goes into it. I've definitely taken it for granted. That's okay.
19:47You're learning. That's what this week is all about. I'll come check on you in a bit. Good luck.
20:06How did I do? Looks great. You did an awesome job. Thanks. I'm exhausted though. How do you have the
20:17energy to
20:18do this all day? You get used to it after a while. It's like anything else. You get stronger the
20:23more
20:23you do it. Never worked this hard in my life. You're doing great though. Yeah. I'm definitely
20:29seeing things differently now. Well, that's good. You're learning more than just how to clean a room.
20:34Well, I definitely understand a lot more now. I can't believe I used to just walk past the housekeeping
20:42staff without ever thinking about what they do. I feel kind of bad with how I've acted in the past.
20:48Don't beat yourself up. You're here now and you're learning. That's what counts. Thanks. I appreciate that.
20:55No problem. Now, are you ready for the next room? Another one? I thought we were done.
21:02Nope. We've still got plenty more to go, but don't worry. I'll help you through it. Great. Let's get this
21:08over with.
21:18Hi, Emily. Hey, June. How's it going? Honestly, I'm exhausted. But, um, I just wanted to come over and
21:25thank you. Thank me? For what? You know, putting up with me this week for showing me all of this,
21:33I don't
21:33think I realize how much work goes into this place and how running it works. And I definitely didn't
21:40realize how hard everyone here works. That's no big deal. I'm just doing my job, but I'm glad you
21:46learned something. I thought I understood things because I've been around hotels my whole life, but
21:52I had no idea what actually, like, all work is behind the scenes.
21:58It's definitely a different perspective once you're on the other side.
22:01Yeah. I especially feel bad about how I acted towards you on my first day. I was awful. And I
22:09just
22:09want you to know that I appreciate you being patient with me. I know I couldn't have been easy to
22:15be
22:15around, especially when I was acting like a spoiled brat. Well, everyone has their moments. The important
22:22thing is you're seeing things differently now. I wasn't sure how it was going to work out at first,
22:28but you really turned things around. Yeah, I wasn't sure either. I thought this whole thing was a
22:34punishment. Like my dad just wanted to teach me a lesson and he did, but I actually learned something
22:41really important. Now I see how essential everyone is. Every job matters. Oh, that's a big shift from
22:48when you first got here. Tell me about it. I've changed more in this week than I have in years,
22:53and I think it's for the better. Well, I'm heading upstairs now to talk to my dad. Wish me luck.
23:00Good luck. I'm sure he'll be proud of you. How far you've come. Thanks, Emily. I'll see you around,
23:06okay? Well, you know where to find me. Take care, Joan.
23:17Well, there she is. How you feeling? Tired, but good. Good, huh? Well, that's certainly a change
23:26from the way you felt at the beginning of the week. Yeah, well, I've learned a lot since then.
23:31That's what I was hoping for. So tell me, what'd you learn? I learned this place doesn't run on its
23:38own. I learned that the people who work here are amazing and they're the reason everything runs so
23:43smoothly. They do so much that I've never noticed and I was blind to it before. But now, now I
23:51get it.
23:52I've seen it firsthand and I have so much respect for everyone here. That's a big change in perspective.
23:58I know. And I'm sorry for how I acted in the past. I was so caught up in myself,
24:03I didn't appreciate what was right in front of me. It's okay. The important thing is you've learned
24:10from it. That's what matters. I am so proud of you, Joan. Thanks, Dad.
24:20Spare some change, ma'am. Ew, Mom, let's cross the street. I don't want to walk past this disgusting
24:25human. Kim, she's just asking for help. Please, she's probably just going to spend it on booze. Why
24:32do you even think they allow them on the streets? Disgusting. Not everyone is as fortunate as we are,
24:38Kim. Compassion costs nothing. Get a job, loser. Maybe stop leeching off other people. And I'm so
24:48sorry. Please, here. Take this. Thank you. May God bless you. Mom, come on. We're going to be late and
24:57get your dress all dirty. Let's go. We have plenty of time, Kim. It's important to show kindness.
25:04Kindness? More like stupidity. People like her are just, never mind. Can we please go?
25:30You know, I can't believe you just gave that girl money. You're just encouraging people like her to
25:35stay on the street. It's not always that simple, Kim. You don't know her story. Oh, please. They're
25:43all the same lazy and looking for handouts instead of working, like us. Kim, that's enough. You're
25:50speaking about things you don't even understand. What? Are you going to tell me one of those rags
25:56to riches stories now? Actually, yes. Okay. Because you seem to have forgotten where I came from.
26:06What are you talking about? Before all this, before private schools and luxury vacations,
26:14there was a time when I had nothing. I was homeless.
26:21You? Homeless? That's impossible. You're just trying to make me feel guilty.
26:26It's true. I spent months on the street. It was a time of despair. But also a time of kindness
26:34from
26:35strangers and hope. That is just crazy. And how come you never told me that before? And so what,
26:43now because of that we're supposed to rescue each and every one of those things out there?
26:47It's not about rescue, Kim. It's about humanity. Understanding that everyone has their struggles
26:57and we're not so different from them. Well, that was then and this is now. We're not like them anymore.
27:03Let's just forget all about this and go have dinner. I can't forget, Kim. And neither should you.
27:11You. These experiences shaped who I am today.
27:19You know, what's wrong now?
27:23Um, oh, I think I dropped my wallet. I must have left it back somewhere. I'll be right back. I
27:32gotta go get it.
27:33Yeah. Seriously, Mom? This is just perfect. Like, why can't we have one evening without a disaster?
27:40I probably dropped it back where we were when we were helping a nice lady.
27:45Oh, great. So now that girl is probably has your wallet and now who knows what she's gonna do with
27:50it.
27:50This is why you don't interact with those types of people.
27:53I've gotta go back and look for it. I'm sure I dropped it there.
27:57Oh, this is ridiculous. Just use mine and let's get this over with.
28:02No, Kim. My ID, my cards, everything's in there. It won't be long. Just wait here.
28:10This is gonna be absolutely the last time I'm doing anything like this with you.
28:28Oh, my gosh. You found my wallet.
28:30Yes, ma'am, but I didn't touch anything. I thought you would be back, so I just, I left it
28:35here to be safe.
28:37Oh, thank you so much. Everything's in here. You have no idea how much this means to me.
28:49It's just the right thing to do, ma'am.
28:53I want to do something to thank you. Not just for finding my wallet, but for reminding me of something
29:00really important today.
29:02No, no. No need, ma'am. I'm just doing what anyone should.
29:06Please, let me offer you a meal. Join me and my daughter for dinner tonight at Cordon Bleu. It's just
29:14around the corner.
29:16That's, that's a really fancy restaurant with you and your daughter. I'm sorry. I don't think I'd fit in.
29:24Nonsense. You're my guest. You deserve a warm meal and good company.
29:33Well, I mean, I can't remember the last time I had a proper meal, let alone at a restaurant.
29:39I'd be honored, ma'am.
29:42Wonderful. Please, call me Debra.
29:46All right, Debra. But are you sure your daughter is going to be okay with this?
29:50My daughter will be surprised. But it's a good surprise. A surprise that she will need.
29:56And if she doesn't like it, she can leave.
30:00Works for me.
30:02Great. Come on, let's go.
30:16I'm ready. Happy birthday, honey.
30:21Where are we going?
30:23Well, I was thinking I could take you somewhere special tonight for your birthday.
30:30I made reservations at the Cordon Bleu. Your favorite.
30:34The Cordon Bleu? That's so last year. Seriously? That's my birthday present?
30:40Wow. Okay. Whatever. Fine. It's whatever.
30:44Did you at least get the private booth?
30:45Please tell me you at least got the private booth.
30:48Well, um, I thought the main dining area would be perfectly lovely.
30:54And I never really thought we'd head into a private room tonight.
30:59You thought? Mom, you really need to keep up. Privacy is everything.
31:06Anyway, what are you wearing? That outfit is very dated.
31:11Oh, um, I thought it was elegant. I wanted to look nice for our dinner.
31:18Maybe in the 90s. Look, can we just get this over with? I have plans later.
31:25Of course, dear. Let's make the best of the evening.
31:29Birthdays are special after all.
31:31Yeah, whatever. Let's just go.
31:33Hope they at least have a decent drink on the menu.
31:40Oh, thank you.