00:04Let's see if this place has anything worth my time.
00:08Hi, my name's...
00:10I'm a fashion designer.
00:11And from what I can see already, this store needs serious help.
00:15Basic.
00:16Completely basic.
00:18Outdated, even.
00:19Who approved this layout?
00:21Amateur hour!
00:23This color palette is atrocious.
00:25Did anyone here study color theory?
00:28Good afternoon. Welcome to...
00:30I don't need a greeting.
00:31I need this store to step its game up.
00:34Everything here is beneath my standards.
00:36Honestly, I don't know why I bothered coming in.
00:39Well, if you're not happy with our selection, there's a boutique that's two blocks down that might suit your taste
00:44better.
00:45Excuse me?
00:46I'll shop wherever I want.
00:48I don't need suggestions from some employee who clearly knows nothing about real fashion.
00:52Your outfits tell me everything I need to know about your understanding of style.
00:57Which is to say, nothing.
01:00We'd be happy to help you find something.
01:02I don't need help from people who wouldn't recognize quality design if it hit them in the face.
01:07Mind your business while I browse.
01:09If I need you, I'll snap.
01:11Wasting my time in places like this.
01:15This is gonna be a long day.
01:18Just stay professional.
01:19Don't engage.
01:31Finally, something in this disaster of a store.
01:35And it's not my size.
01:37Where is my size?
01:40Let me check the rack for you.
01:42I'll check our system now.
01:47I'm sorry, we don't currently have your size in stock.
01:51What do you mean you don't have my size?
01:53That item has been very popular.
01:55We're waiting for our next shipment.
01:57This is incompetence.
01:58What kind of store doesn't stock proper sizes?
02:01I can order it for you with free shipping.
02:03It would arrive in three to five business days.
02:06I need it now.
02:08I have an event this weekend.
02:09I can't believe this.
02:10We have a lot of similar styles that might work.
02:13I don't want similar.
02:14I want this.
02:16And I want it in my size.
02:18Is that so difficult to understand?
02:20You people are stupid.
02:22Absolutely stupid.
02:23This is why you work in retail.
02:24You're too incompetent for real careers.
02:27Ma'am, we're trying to help.
02:29Help.
02:29You call this help?
02:31I'm a fashion designer.
02:34I understand the industry.
02:35You're just cashiers who fold clothes.
02:37People like you couldn't possibly understand my frustration.
02:40You have no standards.
02:42No ambition.
02:43Just standing here in your cheap outfits pretending you know about fashion.
02:48I bet you went to community college, if that.
02:51Probably couldn't afford anything better.
02:59Oh my gosh.
03:01Chad Westbrook.
03:02I'm such a huge admirer of your work.
03:05Your last collection was absolutely stunning.
03:09Hi.
03:10Yeah, thank you so much.
03:11That's very kind.
03:13I'm Susan.
03:14I'm also a fashion designer.
03:15Smaller scale than you, of course.
03:17But I understand the industry.
03:20Yeah.
03:20No, that's great.
03:21It's always nice to meet fellow designers.
03:24How long have you been shopping here?
03:25Oh, this is my first time actually.
03:28I'm just exploring the neighborhood a bit.
03:29Well, I have to warn you.
03:31Oh, this store is terrible.
03:34The selection is so amateur.
03:36And the staff, completely incompetent.
03:40I've been dealing with them for the past half hour.
03:42No customer service whatsoever.
03:45I found one item that I liked.
03:47One.
03:47And they don't even have my size in stock.
03:49Can you believe that?
03:50My kind of store doesn't properly manage inventory.
03:54I've been nothing but patient.
03:55And they've been nothing but useless.
03:58Right.
03:59Yeah.
03:59But enough about this disaster.
04:02We should exchange contact information.
04:05Maybe meet for coffee or dinner
04:07to discuss potential collaboration.
04:10I'd love to pick your brain about the industry
04:12and get some advice from someone who really made it.
04:17You know, I've noticed something.
04:19What's that?
04:20Well, I mean, you're incredibly sweet to me, you know,
04:23but I mean, you're terrible to these employees.
04:27I mean, do you think that that's acceptable?
04:28Oh.
04:29They're just too sensitive.
04:31I was just giving feedback.
04:32No, what I witnessed wasn't feedback.
04:34It was cruel, demeaning behavior.
04:36I was just frustrated.
04:38Frustration doesn't justify verbal abuse.
04:40How someone treats service workers reveals their true character
04:43far more than how they treat people they want to impress.
04:47Yes.
04:47You don't understand the situation.
04:49No, I understand perfectly.
04:50You were horrible to them for, what, half an hour?
04:53Then someone you recognized walked in and suddenly you're all smiles and compliments.
04:58Yeah, that's transparent and deeply problematic.
05:01I have high standards.
05:02Well, your claim to be a fashion designer means nothing if you use it to battle others.
05:07Success and credentials are meaningless without basic human decency.
05:12I have every right to express dissatisfaction with poor service.
05:16There's a difference between expressing dissatisfaction and attacking people's intelligence, economic status, and worth as human beings.
05:23I have significant influence in the fashion industry.
05:27And, yeah, I'll be sharing my assessment of your character with my network.
05:33What?
05:34I'll make sure people know about your behavior.
05:37Because someone who treats people this way, they have no place in the industry that I work in.
05:42You have no right to threaten my career.
05:45I'm not, I'm not threatening.
05:48I'm, how do I put it?
05:50I'm promising accountability.
05:52You're a hypocrite.
05:54You're attacking me unfairly.
05:56Consequences for bad behavior aren't attacks.
05:58They're accountability, so.
06:00I'll ruin your reputation.
06:02I'll tell everyone what a judgmental, condescending person you are.
06:06You're gonna regret this.
06:10Hasta luego.
06:13Oh, man, I am so sorry for what just happened.
06:16Being verbally abused at work is, it's unacceptable.
06:20And thank you for saying something.
06:22She's been terrorizing us for nearly an hour.
06:25We couldn't say anything back without risking our jobs.
06:28Well, you both handled the impossible situation with remarkable professionalism.
06:32I worked in retail for many years early in my career, and I know how difficult abusive customers can be.
06:39And, you know, I know how helpless you feel when you can't defend yourselves.
06:43Uh, one second here.
06:47This, uh, I just want to acknowledge what you guys dealt with.
06:51Uh, here.
06:55Uh, no.
06:56We, we can't accept this.
06:58This is way too much.
06:59Considerate compensation for emotional labor.
07:02You shouldn't have had to perform.
07:05Sir, really, this is too generous.
07:08Please.
07:09Treat yourselves to something special.
07:11Okay?
07:11You deserve it after dealing with her.
07:13Well, your kindness after such a horrible experience, it means more than you know.
07:20Not just for the money, but for treating us like human beings.
07:23It means so many customers treat retail workers as invisible.
07:27Having someone with your status, affirm our dignity, it's incredibly meaningful.
07:32Well, everyone deserves respect, regardless of their job.
07:35And don't ever forget that.
07:37Don't let people like that woman diminish your self-worth.
07:40You handled that with more grace than she even deserved.
07:43We really can't thank you enough.
07:45Take care of yourselves.
07:51Wow.
07:52Karma really does exist.
07:55What do you mean?
07:56Susan came in here acting superior, treating us like dirt.
08:00And she left humiliated by someone who actually has the credentials she only pretends to possess.
08:06And Chad's kindness was the perfect counterbalance to her cruelty.
08:10I still can't believe this.
08:13Me neither.
08:14But after today, we earned it.
08:17Next customer who walks in here better be nice.
08:19After today, they better be angelic.
Comments