00:00two of the five families told tv six news money transfers started last year into this year however checks made
00:09recently revealed incomplete bookings for an initial cruise and now panama trip
00:15one family says it was referred to sky and sea global travel in 2025 after the agency advertised the trips
00:25for the following year the family says more than fifty thousand dollars was paid towards the arrangement but in june
00:32communication with the agent broke down the customer says she was later told the trip had been cancelled and was
00:40promised alternative arrangements she says an agreement was subsequently made
00:44to return more than thirty thousand dollars but that money has not been received in total another customer says more
00:53than thirty four thousand dollars is outstanding for incomplete travel arrangements involving his family he says he has since consulted
01:01a lawyer and reported the matter to police
01:05in a statement to clients sky and sea global travel says it is aware of the concerns and that the
01:13matter is being handled through the appropriate channels the agency says it is cooperating with the relevant authorities and remains
01:21committed to resolving matters with those involved it says it will not comment publicly on individual bookings or specific circumstances
01:30citing client privacy and the ongoing process
01:34the affected customers the affected customers however say they have continued to struggle to get answers about their bookings and
01:41refunds tv6 news also attempted to contact the travel agent by phone and whatsapp but those attempts were unsuccessful
01:49assistant commissioner of police rishi singh tells tv6 news the matter will be brought to the attention of the fraud
01:57squad he says fraud squad and tobago divisional officers will work together to address the matter
02:03police investigations are continuing elizabeth williams tv6 news
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