00:00So, they even called us and told us that we will be accommodated on an earlier flight,
00:06right?
00:07So we had to reach there earlier than expected.
00:10So we got there like about 7 o'clock and we were placed on two flights that went down
00:17the runway and came back up.
00:19After that, it had no more remaining flights.
00:21They cancelled all flights for the rest of the night and for days that went on.
00:27Ms. Johnson and other affected passengers met with TV6 News on the issue.
00:32Ms. Johnson said the group later contacted Caribbean Airlines as their trip to Cancun
00:36came to naught for those who did not have the additional funds to rebook.
00:42Every effort that we try, it keeps, exactly, only on Saturday morning and it keeps falling
00:47on deaf ears.
00:49Affected passenger Kylan Kwashi told TV6 News that he intends to take legal action in the
00:55matter.
00:56In an emailed response from Caribbean Airlines forwarded to TV6 News, customer experience
01:01officer Janelle Headley said, quote, this is further to your correspondence relative
01:06to your travel with Caribbean Airlines.
01:09Please accept our apologies for the disruption of our services on August 19, 2023.
01:16However, having noted the above, we extend to you a transportation voucher valued at
01:22US$30.
01:25Affected passenger Keisha Cordes-Gardner said the US$30 compensation Cal is offering
01:32is not enough.
01:33If it is, they could compensate us.
01:34Somehow, if it is, they don't want to give us money, they could give us vouchers too.
01:40When contacted on the matter, Head of Corporate Communications at Caribbean Airlines Dion
01:45Legault said the matter involving the group is under review.
01:49Caribbean Airlines can confirm that further to last correspondence in July, there was
01:59further communication coming in based on this issue and I can confirm that the matter is
02:09under review and the customers will be communicated with in a short period of time.
02:19Elizabeth Williams, TV6 News.
Comments