00:00So what were you doing last night?
00:01I was up till 3 a.m. because my child has explosive diarrhea.
00:17Well, well, well.
00:19My two-hour lunch break was divine.
00:23But now I need to see if you two actually accomplish what I'm asking you to do.
00:28Well, we started organizing the new inventory like you requested, but we had several customers come in and...
00:34Excuses? Already? It's not even, it's not even 3 o'clock!
00:38Well, we did help the customers first, but then we got back to sorting.
00:42There are just so many new pieces and it really takes time to do it properly.
00:48Maybe if we all work together...
00:49Are you serious right now?
00:51Are you actually suggesting that I should be doing your job for you?
00:55No, no, I just meant...
00:57You both are incredibly lazy.
01:01This should be simple work even for you two.
01:03And Joel, I cannot believe you just disrespected me by implying I should help with basic employee task.
01:11I'm the manager.
01:12You do what I say.
01:15Period.
01:15I'm sorry, I didn't mean any disrespect.
01:23Take this.
01:25Throw it away for me.
01:26Now, go help the customer and be charming for once.
01:30Actually, I'm not feeling very well today.
01:33Maybe Barbara should go...
01:35Oh, I'd be happy to help her.
01:37Oh, you're being a snowflake now?
01:41You're fine.
01:42And I want Joel to do it because even though you're both terrible at your jobs,
01:47at least Joel is cute and some of our female customers respond to that.
01:51Go now.
01:53Yes, ma'am.
01:55And get back to work.
01:57I want that entire shipment organized before closing.
02:02Yes.
02:06It's going to be a long day.
02:10Good afternoon.
02:11I'm Joel.
02:12Can I help you find anything today?
02:14Hello, Joel.
02:15I'm just browsing, but I'm looking for a nice blouse.
02:21Something professional but stylish.
02:23That's perfect.
02:24We actually received some new beautiful pieces that I think you'd really like.
02:29That sounds wonderful.
02:31Where can I see them?
02:33Sorry.
02:34Are you all right?
02:35You don't look so well.
02:37Oh, yes.
02:38Thank you for asking.
02:39It's probably just allergies.
02:41I should be fine.
02:42Allergies or not, if you're sick, maybe you should go home and rest.
02:47You know, I probably can't take a sick day.
02:50Our manager is very strict about that kind of thing.
02:54Last time I took a day off, she docked my pay without any discussion, so...
02:58I see.
03:02Well, why don't you show me these new clothes you mentioned?
03:06Of course.
03:07Yeah, follow me.
03:12Are you kidding me?
03:13This is completely unacceptable, Barbara.
03:16You need to work faster and pay attention to what you're doing.
03:20Look at this.
03:21This is not how you fold a blouse.
03:23It's all wrinkled now because you're not being careful.
03:25I was going to steam that one next.
03:28I didn't realize it ended up being in the stack.
03:30So now you're making excuses, too?
03:32No, Kate.
03:33I swear I'm not making excuses.
03:35Well, it sounds like you are.
03:37I'm sorry.
03:39Do you even take pride in your work anymore?
03:42I don't know what's happening with you lately, but this attitude?
03:45It's toxic.
03:47I'm doing my best.
03:48Well, your best clearly isn't enough.
03:52What's going on?
03:53What's going on is that Barbara is doing her usual terrible job.
03:57She never listens to my instructions.
04:00You're going to have to stay late tonight to catch up on all the work that you've messed up on.
04:04Unpaid overtime, obviously.
04:06Kate, please.
04:07I'm working as fast as I can.
04:09It's just the two of us, and there's been a huge delivery.
04:13I have a baby at home.
04:15I can't say late at night.
04:17A baby?
04:18Oh, give me a break.
04:20I hate babies.
04:21Always crying.
04:22Always needing something.
04:23Why would anyone choose that?
04:25He's eight months old.
04:27He's been sick all week.
04:29I barely slept last night because he was in pain, and I still showed up here on time.
04:34I really don't care about your personal issues at home, Barbara.
04:38Just do your job, all right?
04:41Is there anything else, or can I leave now?
04:44Yes, Joel?
04:46Look, Barbara's right.
04:47It's too much.
04:48We're doing cashier duties, customer service, inventory management, visual merchandising, opening, closing...
04:56Oh, spare me the sob story.
04:59I worked incredibly hard to get where I am today, and I never complained about it.
05:03You should be grateful that you have jobs.
05:05Just because you were willing to be overworked doesn't mean you may have to accept...
05:09I don't want to hear another word from you.
05:12We have customers here, and you're being completely unprofessional, arguing in front of her.
05:18If I may, they both look extremely overworked.
05:23And this young man is clearly sick and should be home resting.
05:28Excuse me?
05:30This is none of your business.
05:32I know what's best for my employees.
05:35Are you sure about that?
05:41Hey, babe.
05:43How are you, honey?
05:46Help this nosy customer so she can get out of here.
05:50I'm so sorry about that.
05:52What kind of gloves were you looking for?
05:54Joel mentioned you have some new pieces.
05:57I'd love to see what you have.
06:00Okay, I have the perfect thing.
06:01Let me grab it here.
06:06I think this would look amazing on you.
06:09Wow.
06:11This is absolutely perfect.
06:14You have excellent taste, Barbara.
06:17You know exactly what I was looking for.
06:20Thank you so much.
06:22Barbara really is great at helping customers.
06:25She has a natural eye for style.
06:28Joel's wonderful, too.
06:29He's so patient with everyone.
06:32I can tell you're both dedicated professionals.
06:35I've also noticed that your manager seems quite challenging.
06:44You can speak freely with me.
06:47I might be able to help somehow.
06:49How could you help us?
06:51We're honestly afraid of losing our jobs.
06:54We both love working at the store,
06:56but the management situation is really difficult.
06:59I'm glad to hear you love the store.
07:02That's actually very important to me.
07:06Sorry about that.
07:07I was talking to my wonderful husband.
07:10He always puts me in such a good mood.
07:13Uh, what is that?
07:15Barbara?
07:16Uh, where did you get that blouse?
07:19Oh, I got it from the new shipment.
07:21Uh, she was looking for something professional,
07:23and it was...
07:24That blouse is for next season's collection.
07:27It's not supposed to be sold yet.
07:28There's not even a price tag on it.
07:30What?
07:30Are you sure?
07:31I thought that...
07:32Yes, I'm sure.
07:33What the hell do you think you're doing?
07:36I swear, I didn't know.
07:37I thought it was okay to pull from the rack.
07:40I'm sorry.
07:41You've been being sorry a lot lately, Barbara.
07:44You know what that means?
07:46That you keep screwing up.
07:48That's not fair.
07:49I'm trying my best, and with no guidance...
07:52Kate, come on.
07:53Not now, Joel.
07:54It doesn't concern you.
07:56Kate, please?
07:57Not now.
07:58I'm talking to Barbara.
07:59Yeah, but I'm just trying to help the...
08:02I don't care what you have to say.
08:04You two are absolutely incompetent.
08:07This is exactly the kind of mistake
08:09that could get us in some serious trouble.
08:11I didn't know it wasn't ready for sale.
08:14No one told me.
08:15Look, maybe if communication was better around here,
08:18we'd know which items are available
08:20and which items aren't.
08:22I have to agree.
08:26Instead of spending time on personal phone calls
08:29during work hours,
08:31perhaps management should focus on proper training
08:35and communicating with employees.
08:37Lady, I have had enough of your attitude.
08:41this doesn't concern you at all,
08:43so why don't you just leave?
08:45You know what?
08:47I'm done with both of you.
08:49You're...
08:50I'm done.
08:51You're both fired.
08:52Get out.
08:53Actually,
08:55you're not going to fire anyone.
08:57Excuse me?
08:59Who the hell do you think you are?
09:01I'm Greta Morrison,
09:05CEO of Morrison Retail Group.
09:09I own this store and 37 others like it.
09:13I've been conducting surprise visits to my locations
09:16and I have to say,
09:19what I've witnessed here today
09:20is absolutely shocking.
09:24Denying sick leave,
09:25wage theft through unpaid overtime,
09:27verbal abuse,
09:28creating a hostile work environment.
09:30These are serious violations
09:33of both company policy and labor law.
09:37This is all a big misunderstanding.
09:40These employees are difficult to work with.
09:42Joel and Barbara are professionals.
09:45They're knowledgeable
09:45and they genuinely care about this business.
09:48You, on the other hand,
09:50are everything wrong with management.
09:52No, wait, please.
09:55I've been here for six years.
09:56I've increased the sales.
09:57Check the numbers.
09:58I can explain everything.
10:00Just give me a chance.
10:01You've had your chance, Kate.
10:03And you just fired
10:05two of my best employees
10:07in front of a customer.
10:09Me.
10:11Pack your things.
10:13You can't be serious.
10:15I've never been more serious.
10:19Joel, take tomorrow off
10:21with full pay
10:21to recover from your illness.
10:23When you return,
10:24you'll see a raise
10:25reflected in your next paycheck.
10:27Really?
10:29Thank you so much.
10:30And Barbara,
10:32considering your excellent
10:34customer service skills
10:35and natural leadership abilities,
10:37I'm promoting you
10:38to store manager
10:40effective immediately.
10:43What?
10:44What?
10:44You're promoting her?
10:46That's ridiculous!
10:47Are you serious?
10:49Completely serious.
10:51This store needs someone
10:52who actually cares
10:53about both the employees
10:55and the customers.
10:57I can't believe this.
10:58Why are you still here?
11:00HR will be in touch
11:02regarding your final paycheck
11:04and return of any company property.
11:08This is ridiculous.
11:09You can't just...
11:10I absolutely can.
11:12And I'm also going to make sure
11:14you never work
11:15for any of my competitors.
11:17Your behavior
11:18is unacceptable
11:20in any workplace.
11:22You're making a big mistake.
11:23You're throwing away
11:24a manager with experience.
11:26I'm letting go
11:26of someone
11:27who led with fear.
11:29That's not leadership.
11:32That's damage control
11:33waiting to happen.
11:35You think they'll survive
11:36without me.
11:37This place is going
11:38to fall apart.
11:39Give it a week!
11:39No, Kay.
11:42What's falling apart
11:43is your illusion
11:44that mistreatment
11:46equals results.
11:48This store
11:49doesn't need a tyrant.
11:52It needs a team.
11:53You will regret this.
11:55All of you!
11:58I'm sorry you both
11:59had to endure that treatment.
12:01No employee should ever
12:03be subjected to abuse
12:05in that workplace.
12:06Thank you so much.
12:09I can't believe
12:10this is really happening.
12:12We were so afraid
12:13we'd lose our jobs
12:14for standing up to her.
12:15Good employees
12:16who care about their work
12:17are irreplaceable.
12:19Bad managers,
12:21on the other hand,
12:22are a dime a dozen.
12:26Barbara,
12:27call my assistant tomorrow
12:28to discuss your new salary
12:30and responsibilities.
12:32I have a feeling
12:33this store
12:34is going to do
12:34very well
12:35under your management.
12:37I won't let you down.
12:38I know you won't.
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