An Undercover CEO goes incognito within her company to observe the true workplace environment, only to catch a rude manager in the act. The manager belittles employees, dismisses concerns, and uses their position to create a toxic atmosphere, believing no one will challenge their behavior.
What they don’t realize is that the person quietly witnessing everything is the CEO herself, carefully watching how the team is being treated.
As the truth comes to light, the powerful lesson about leadership, respect, and accountability becomes undeniable, leaving the manager exposed and forced to face the consequences of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #RespectMatters #LifeLesson
What they don’t realize is that the person quietly witnessing everything is the CEO herself, carefully watching how the team is being treated.
As the truth comes to light, the powerful lesson about leadership, respect, and accountability becomes undeniable, leaving the manager exposed and forced to face the consequences of their actions.
👀 Watch until the end for a dramatic and eye-opening reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #WorkplaceDrama #RespectMatters #LifeLesson
Category
🎈
FunTranscript
00:0615 minutes late? Nice start.
00:15Look, I'm telling you, Linda, I have to waste my whole morning with another clueless wannabe who probably thinks hospitality
00:21means smiling a lot and saying have a nice day.
00:23Derek, maybe you should-
00:25Last week, this one girl came in wearing flip-flops, okay? Flip-flops to a job interview. Yeah, okay? I
00:33didn't even let her sit down. I just sent her right back out the door.
00:37And the week before that, guy wouldn't even make eye contact. Kept looking at his shoes the whole time.
00:42I was like, buddy, if you can't look at me, how are you going to handle customers?
00:48Oh, well, I think our applicant is waiting.
00:52Let her wait. Builds character. She shows me she's serious. Or not.
00:58Derek, I really-
00:59Yeah, fine. Let's go.
01:12Hi there. Sorry for the wait. I'm Linda, the shift supervisor. This is Derek, our assistant manager. And this is
01:19Casey, our senior server.
01:21Nice to meet you all. I'm Maria. Let's make this quick. Lunch rest starts soon and I've got a million
01:25things to do. So, Maria, why do you want to work here?
01:28Well, I've heard good things about the restaurant chain and I'm interested in the company culture.
01:31Yeah, yeah, yeah. Everyone says that. Let me ask you something real. Can you handle pressure? Because this isn't some
01:36sleepy cafe where you can take your time with orders.
01:39I've worked in several fast-paced restaurants. I'm uncomfortable with-
01:43See? That's what everyone says. I'm comfortable with pressure. But then the first time a customer snaps at them, an
01:49order gets messed up. Okay? They fall apart. You ever had someone yell at you over cold fries?
01:54Yes, actually. And I had-
01:57I bet you probably cried in the back, didn't you? It's okay. You can admit it.
02:01I didn't cry. I resolved the issue and moved on.
02:05Derek, maybe we should go through the standard-
02:07Nah, I prefer to read people, not scripts. Okay? You can tell way more about someone by having a real
02:12conversation.
02:14Taking notes at your own interview. It's a new one. What are you planning on writing a book or something?
02:20What's going on?
02:21I like to document how businesses treat potential employees. It tells me a lot about whether I want to work
02:26there or not.
02:27Fair enough. Just don't expect extra points for being prepared. We need people who can think on their feet, not
02:32just take notes.
02:33Maria, can you tell us about your previous experience? Of course. I've worked at several restaurants over the past couple
02:39of years-
02:40How many times have you been fired?
02:41I've never been fired.
02:42Really? Never. Not even once. Because your resume shows you've moved around a lot. Alright? That's usually a red flag.
02:49I set opportunities for growth. Different environments teach different skills.
02:53Or maybe you just couldn't cut it anywhere else.
02:55I assure you, I left each position on good terms.
02:57Sure. That's what they all say.
03:00You know what? Your posture. It's all wrong. You're sitting too stiff.
03:05Customers don't want to be served by someone who looks like they swallowed a broom.
03:09Derek!
03:10Hey, what? I'm being honest. If she can't handle honest feedback in an interview, how's she going to handle it
03:15on the floor?
03:15And this application, this application looks desperate. Like you need this job real bad. Are you desperate, Maria?
03:21I'm interested in the position. Yes.
03:24That's not what I asked. I asked if you were desperate. There's a difference.
03:27I wouldn't say desperate. I'd say motivated.
03:29Motivated. Right. You'd probably cry for the first time when a customer yells at you. I can tell.
03:35Can I ask you a few questions about the restaurant culture?
03:38Shoot!
03:39How does the team handle conflict between staff members? I mean...
03:43We don't really have a conflict. Everyone knows their place.
03:47But if there were a conflict, how would management address it?
03:50Look, people just need to do their jobs and not create drama. Pretty simple.
03:55What about feedback? Does management value feedback from servers and kitchen staff?
03:59Feedback? About what?
04:01About operations. Ways to improve service. Employee concerns.
04:05Most staff need to take orders from customers. And from me. Not overthink things. We don't need everyone trying to
04:11be a manager. That's what my job is for.
04:13I think what Maria's asking is whether employees feel heard here.
04:16Oh, they're heard. Okay, if they have something to say, if they have something worth hearing, most of the time
04:21they don't.
04:23What are you writing? You're acting like a health inspector or something.
04:27I am just documenting the interview process. Like I said, it tells me about the company culture.
04:34The company culture is fine. It's actually great.
04:37I'm sure it is. I'm just trying to understand how leadership responds to employee input.
04:42Whether there's an open door policy or not. That sort of thing.
04:46Right. Look, I've been running this floor for three years. Three years!
04:51If you want to last here, you learn how to follow. Okay? Follow directions, no questions.
04:56We don't need servers thinking that they're management material. We need servers who serve. You understand?
05:01We do encourage teamwork. Everyone's voice matters.
05:04Yeah. The restaurant does pride itself on treating staff well. They have a pretty good retention rate compared to other
05:08places.
05:09Treating them well means giving them structure. Clear rules. Not coddling them. Or making them feel like every opinion matters.
05:17But doesn't every opinion matter?
05:19Some people are here to lead. Some people are here to follow. Alright? I think you can figure out who's
05:23here to lead. That's just how it works. Alright? I think we're done here. I don't think you're tough enough
05:27for a job. No offense.
05:29Oh. Not taken. You'd probably do better at a slower place. Like a cafe or something. Less pressure. Maybe bakery.
05:35That's interesting because this wasn't a job interview.
05:39What?
05:39I've been conducting an internal review of the restaurant's hiring practices. Specifically, I wanted to see how applicants are treated
05:48during the interview process.
05:49My full name is Maria Salinas. I am the CEO and owner of this restaurant chain.
05:56Okay. Wait. What?
05:58I have been concerned about our high staff turnover. I mean, we've also received negative reviews from job applicants about
06:03the interview process. Today confirmed my suspicions.
06:08Well, this is... This is a misunderstanding. I was just testing you. Okay? To see if you can handle pressure.
06:15That's all. That's what I do.
06:16No, Derek. You are being condescending, dismissive, and completely unprofessional. You violated multiple hiring protocols.
06:23I mean, I don't... I mean, no one told...
06:26You interrupted me repeatedly. You made assumptions about my abilities based on nothing. You mocked my appearance and my application.
06:33You dismissed the importance of employee feedback. And just so you know, this conversation was recorded. All formal interviews are,
06:41per company policy, in the handbook.
06:45Linda, you were here too. Tell her I wasn't...
06:48Tried to redirect you to the questions, Derek. I tried.
06:51Linda, you tried, but you didn't push back when you should've. You enabled behavior to avoid conflict.
06:58Okay, look. No one properly trained me on interview conduct. Okay? That's an HR problem, not a me problem.
07:04The problem isn't training, Derek. It's attitude. And attitude matters at every level of leadership.
07:10I've been employee of the quarter twice. Twice. That has to count for something, doesn't it? Tell me, come on.
07:15You were employee of the quarter twice. Past tense. Effective immediately, you are relieved of your duties.
07:24Linda, Casey, thank you for sitting in today. Your behavior, Derek, is exactly why I came uncovered.
07:32This restaurant has grown too comfortable in excusing arrogance as leadership. And that ends now.
07:41Okay, well you can't just fire me on the spot like this, okay? There's procedures.
07:45I already have. HR will be in touch about your final paycheck and exit paperwork.
07:49Guess we just witnessed the fastest emotion in company history.
07:53I can't believe that just happened.
07:55Okay, this is unfair. Okay, the whole thing was a setup! I was set up!
07:59Maybe next time just show up on time and treat people with respect. It's not that complicated.
08:03Alright, whatever. This place is going downhill anyways.
08:10I really should have said something. I'm sorry.
08:12You should have, but I understand it's not easy.
08:16Did you really just come here to test us?
08:17I did. I've been hearing complaints about toxic interviews and I wanted to see for myself.
08:22Well, you picked the right day and the right guy.
08:25I wish I didn't need to, but I'm glad I did. Your professionalism today didn't go unnoticed.
08:30You stayed calm. You tried to redirect the conversation. That is leadership.
08:35Well, I should have spoken up sooner, you know.
08:37You spoke up when it mattered. That's what counts.
08:41How would you feel about a promotion? Floor manager. Derek's old position.
08:46Are you serious?
08:48Completely. We need people who lead with respect.
08:50People who understand that authority does not mean arrogance.
08:55I don't know what to say.
08:57Say yes.
08:58Yes, absolutely yes.
08:59Good. HR will be in touch about the details and the raise that comes with it.
09:04Thank you. Really, I won't let you down.
09:07I know you won't.
09:09Maria, can I say something?
09:10Of course.
09:11I really should have stopped Derek.
09:13I've been watching him treat applicants like that for months and I never said anything.
09:19I just kept quiet because I didn't want to cause any problems.
09:21Why didn't you speak up?
09:23I don't know. I guess I thought it wasn't my place.
09:28He was the assistant manager and I'm just a supervisor.
09:31Leadership isn't about titles, Linda. It's about doing what's right.
09:35I know. I know that now.
09:37You've been here for how long?
09:40Five years.
09:41Five years.
09:42And you've always been reliable according to your file.
09:46You're good at your job.
09:48But you need to find your voice.
09:50When you see something wrong, you have to speak up.
09:52I will. I promise.
09:54Good. Because I'm going to give you a raise.
09:56You earned it with your years of service.
09:58But moving forward, I expect you to stand up when you see behavior like Derek's.
10:03A raise? Really?
10:04Really. We need people like you.
10:07People who care.
10:08We just need you to be a little braver.
10:11I will be. Thank you so much.
10:13You're welcome.
10:15Now, let's get ready for the lunch rush.
10:19Yep.
10:19Let's do it.
10:34Well, well, well.
10:35What brings you in today?
10:36I think just browsing for now.
10:39Browsing.
10:40Ah.
10:42Well, you know, we do carry some very high-end pieces.
10:45Might be a little overwhelming for some people.
10:48I think I can manage.
10:50Hmm.
10:52Just letting you know.
10:53These aren't your typical department store prices, honey.
10:57These are exclusive pieces, not for everyone.
11:01Thought you should be aware.
11:02Sure.
11:02You know, we had a trunk show here just last week.
11:06All the top designers.
11:08These pieces are practically runway quality.
11:11Limited edition, too.
11:15Not the kind of thing you'll find anywhere else.
11:18That's great.
11:19That's exactly what I'm looking for.
11:21Oh.
11:22Really?
11:23Hmm.
11:24Interesting.
11:26That one?
11:27It's by Valentino Rossi.
11:29Italian, obviously.
11:32Very exclusive.
11:33Only about five of those were made.
11:35It's beautiful.
11:36It's about $2,500, just so you know.
11:40I know.
11:41Hmm.
11:42You know.
11:43I have to say, we don't usually see people browsing like this.
11:48Most of our regulars come in knowing exactly what they want.
11:52Just a different kind of clientele, I guess.
11:55I take my time when I shop.
11:56I like to explore my options.
11:58Oh.
11:58I see.
12:00Sure, sure.
12:02Makes sense, I guess.
12:04But, uh, exploring options is one thing.
12:08Buying's another.
12:09Some people get a little carried away.
12:11Trying on things, and then they can't afford it.
12:14Are you suggesting I can't afford these clothes?
12:16Oh, no, no, no.
12:17Not at all.
12:18I'm just, you know, making sure everything's clear.
12:22Wouldn't want any misunderstandings.
12:24It's just, well, we've had issues in the past, you know, with certain customers trying
12:30things on and, well, not following through.
12:34I just, just want to make sure that you're aware of our policies.
12:38Right.
12:40Before you head in there, I should mention, we have a bit of a policy here.
12:44A policy?
12:45Yeah.
12:46You know, just a little thing.
12:47We ask that customers prepay before they try on certain high-end items.
12:51Just to, you know, protect the merchandise.
12:54Pre-pay for trying on clothes?
12:56I've never heard of that.
12:58Oh, it's standard practice in boutiques like this one.
13:00We just like to be careful, you know.
13:03Some of these items are worth thousands of dollars.
13:05It just, it's just a safeguard.
13:07Keeps everything nice and tidy.
13:09That's ridiculous.
13:10I've shopped in high-end stores before.
13:12This is not a thing.
13:13Well, maybe you just haven't shopped at boutiques like this.
13:17We cater to a different clientele.
13:22I understand exactly what's happening here.
13:24And no, I'm not going to prepay to try on clothes.
13:28That's not how this works.
13:29Well, I'm afraid it's how we work.
13:32It's store policy.
13:33Non-negotiable.
13:34We wouldn't want to run into any issues, now would we?
13:37There won't be any issues if you let me try on the clothes like you do for everyone else.
13:41What?
13:42You think I'm going to walk out of here with your merchandise?
13:44Is that it?
13:45I didn't say that.
13:47You didn't have to.
13:48Fine.
13:49Whatever.
13:51Go ahead.
13:52Try them on.
13:53Come in.
13:57Come in.
14:11Come in.
14:15I caught my breath.
14:16He will establish my own own own well!
14:16I can't wait for things.
14:20He's so cute.
14:20Yo how the poop's not?
14:25Oh, miss, miss, you forgot something.
14:28Oh, thank you.
14:29I didn't even realize I left it behind.
14:32Hmm, I figured as much.
14:36Don't want to lose track of something so important now, do we?
14:38Definitely not.
14:39Thanks again.
14:40Of course.
14:41Of course.
14:42You know, it's funny, though.
14:44Some people come in here thinking they're ready to splurge and that, oops, a little mistake.
14:49Like, or there, you'd be surprised how often we catch things, like missing items or, you
14:57know, things that ended up where they shouldn't be.
15:00What exactly are you getting at?
15:02Oh, nothing, nothing.
15:03Just making conversation.
15:06We've had a few issues lately, that's all.
15:09Security's tighter than it used to be.
15:11Can't be too careful, you know?
15:13I don't think I'm the one you need to be careful about.
15:15Hmm, I'm sure everything's fine.
15:18But, uh, you wouldn't mind checking, right?
15:21You know, just in case.
15:23Check what?
15:24Oh, nothing.
15:26Your purse, maybe.
15:28Just to, you know, put my mind at ease.
15:31I'd hate for anything to get misplaced.
15:38What?
15:39What is this?
15:41Oh, dear.
15:42That's not yours?
15:43No, it's not.
15:45What the hell is this doing in my purse?
15:47Well, I couldn't say.
15:49Looks like you might have wanted to take something for free.
15:53I didn't touch this.
15:54You know I didn't.
15:55You put this in my purse.
15:56Oh, now, that's a serious accusation.
15:59Especially the more plausible explanation is that you're a thief.
16:02No, you're trying to set me up.
16:04Set you up?
16:05Oh, honey, I would never.
16:07But, you know, it'd be such a shame if this misunderstanding turned into something more serious.
16:14I think it might be time to get the police involved.
16:17Whoa, whoa, whoa.
16:18Okay, what's going on here?
16:20What's with all the shouting?
16:21Tom, thank goodness you're here.
16:23I just caught this woman trying to steal one of our designer wallets.
16:27It was in her purse.
16:29I found it.
16:29She was about to walk out without it.
16:31That is not true.
16:33She put it in my purse.
16:34I didn't touch this.
16:35This is some kind of setup.
16:37Wait.
16:38Okay, hold on.
16:38Slow down.
16:40Janet, you were saying you found a wallet in her purse?
16:42Exactly.
16:43Right in her purse.
16:44I handed it back to her, being polite and all, and guess what's inside?
16:48Our most expensive designer wallet.
16:50I mean, I hate to say it, but it's pretty obvious what's going on here.
16:55People like her are all the same.
16:57This is insane.
16:58Why would I steal a wallet when I'm about to spend hundreds of dollars on clothes?
17:02Does that even make sense?
17:03Oh, okay, okay.
17:05Everyone, just calm down for a second.
17:07Let me see the purse, please.
17:11See?
17:12Right there.
17:13Proof.
17:14Tom, we can't let something like this slide.
17:16You've got to do something.
17:18You've got to be kidding me.
17:20I didn't touch that thing.
17:21She's been following me around this entire time, making snide comments, and now this?
17:26You can't seriously believe her.
17:29Miss, are you sure this didn't end up in your purse somehow?
17:32Maybe by accident?
17:34No.
17:34I didn't touch it.
17:36I know exactly what's going on here.
17:37She's trying to make me look like a thief.
17:40She's been hostile since I walked in the door.
17:42This isn't about some wallet.
17:44This is about her thinking I don't belong in this store.
17:47Oh, please.
17:48Don't even try to pull the victim card now.
17:50We all know what happened here.
17:52You can't just walk in here thinking that you can take whatever you want and then cry when you get
17:55caught.
17:56It doesn't work like that.
17:57Okay, Janet, you have to stop right now.
18:00What?
18:01I'm just saying what everyone's thinking.
18:03No, you're not.
18:04And this ends here.
18:07Wait, what?
18:10What is that?
18:11This is a little insurance policy, Janet.
18:13What are you talking about?
18:15What is that?
18:16Why is it in her purse?
18:19Well, Janet, the truth is Lily and I, we've known each other for a long time.
18:24And after another customer complained about you last week, we decided to set up a little test just to see
18:29how things went.
18:30And turns out, you failed.
18:32Wait.
18:33Hold on, Tom.
18:34You're not saying what I think you're saying.
18:36You and her?
18:38You set this up to catch me?
18:40What the hell?
18:41That's exactly what we're saying.
18:43Now we got it all on tape.
18:45Every little thing you said, every time you followed me, all the disgusting comments you made,
18:50and this pathetic attempt to set me up, it's all right here.
18:54This is a joke.
18:55You can't be serious now.
18:57You're going to believe her over me?
18:59I've been working here for years.
19:02I've never done anything wrong.
19:03I was just doing my job.
19:05This is entrapment, or whatever you want to call it.
19:09Janet, I didn't want to believe it either, okay?
19:11But after that complaint last week, it was too much to ignore.
19:14And now this?
19:15You're out of line.
19:17We have a zero tolerance policy for this kind of behavior.
19:19Zero tolerance?
19:21Tom, come on.
19:22I didn't do anything wrong.
19:24You're just going to fire me over this because of her?
19:28Janet, it's not just because of Lily, all right?
19:30It's because of what you've been doing.
19:32It's the way you treat people.
19:33I've ignored it for too long, but now I can't.
19:36We're done here, and you're fired.
19:39Fired?
19:40Fired?
19:41You can't be serious.
19:43This...
19:43I've been here for years.
19:45I've put in more work than anyone else.
19:48You're going to throw me out over this?
19:50You're being thrown out because you're a racist, Janet.
19:53Because you thought you could treat people like me any way you wanted to and get away
19:56with it, but not today.
19:58I am not racist.
20:00I was just doing my job.
20:02I don't care who comes in here.
20:03I treat everyone the same.
20:05See, that's the problem, Janet.
20:06You don't treat everybody the same.
20:08And now it's caught up with you.
20:09Pack up your things and leave.
20:11But, Tom, I...
20:12No.
20:13Enough.
20:14It's over.
20:15Get your things and get out of here.
20:17You'll regret this, Tom.
20:18You'll regret this.
20:19I was the best thing that ever happened to this store.
20:21Yeah, goodbye, Janet.
20:28I'm so sorry about that, Lily.
20:30I should have done something sooner.
20:31I just didn't know it was this bad.
20:33It's all right, Tom.
20:34I'm just glad you stepped up when it mattered.
20:37Of course.
20:38We can't let that kind of behavior happen here, and I'll make sure it never does again.
20:42I appreciate that.
20:43Looks like our little plan worked out after all.
20:46We make a pretty good team.
20:49Oh, welcome aboard, ma'am.
20:51Can I help you with your luggage?
20:53Oh, thank you.
20:54I just want to make sure it fits.
20:56Oh, all right.
20:57Looks like you're all set.
20:59It can be tricky sometimes, especially with the smaller compartments.
21:02But you did a great job.
21:03Tell me about it.
21:04Thank you for the help.
21:05You're very kind.
21:07It's my pleasure.
21:08If you need anything at all during the flight, just let me know.
21:11I'm Sarah, by the way.
21:12I'll keep that in mind.
21:14Nice to meet you, Sarah.
21:15I'm Margaret Williams.
21:18Nice to meet you, Margaret.
21:22Hi there.
21:22Let me help you with that.
21:24Thanks.
21:24I couldn't get it to lift.
21:26That's okay.
21:26It just takes some practice.
21:28It can be a little tricky.
21:29Jeez.
21:30Here we go.
21:32There we go.
21:34Wow.
21:35I thought that was impossible.
21:37No worries.
21:38It just takes a bit of practice.
21:39Is there anything else I can help you with?
21:41Actually, could you tell me how long the flight is?
21:44Of course.
21:44The flight is approximately four hours.
21:47We'll be serving drinks and snacks shortly after takeoff.
21:50If you need anything during the flight, just press the call button and I'll be right there.
21:54Thanks.
21:55It was very helpful.
21:56You're really good at this.
21:58I'm here to make sure you have a comfortable and pleasant flight.
22:00Let me know if you need anything else.
22:02Got that right.
22:07Hi, Mrs. Williams.
22:08Is everything okay?
22:10Do you need any help with your seat?
22:11Oh, no.
22:12Everything's fine.
22:13I just wanted to say that you have a wonderful way with people.
22:16It's refreshing to see such dedication.
22:18Thank you, Mrs. Williams.
22:20I try my best to make sure everyone has a pleasant flight.
22:23It's all about creating a positive experience.
22:25It certainly shows.
22:26Have you been doing this for long?
22:29A few years now.
22:30I've always enjoyed helping people, and this job gives me the chance to meet so many interesting
22:34folks every day.
22:36That's a great attitude to have.
22:38It can't be easy dealing with all sorts of passengers.
22:42It has its challenges, but I believe a little kindness goes a long way.
22:46Most people just want to feel seen and appreciated.
22:49That's very insightful, Sarah.
22:51It's a philosophy I wish more people in customer service embraced.
22:55Thank you, Mrs. Williams.
22:57I appreciate that.
22:58And if there's anything else you need during your flight, just let me know.
23:01I'll be around.
23:02I will.
23:03Thank you, Sarah.
23:04Sarah.
23:05Hmm.
23:07What's going on?
23:08Why are you spending so much time with this passenger?
23:10Also, remember, please, you need to smile more.
23:14Smile, smile.
23:15You're supposed to be welcoming.
23:17And maybe, I don't know, consider wearing some makeup, please.
23:21We need our flight attendants to look appealing.
23:25I'm doing my best to ensure passengers are comfortable and happy, Mike.
23:28Well, let me just tell you, your best is not good enough.
23:32You need to try harder, okay?
23:35You're representing the airline, remember?
23:37I understand, but I believe professionalism and kindness are more important than appearance.
23:43Oh.
23:43You know what?
23:44That is naive, Sarah.
23:46We are in the business of making people feel good, and that includes looking the part, okay?
23:51You could at least try to look a little bit more like a woman, okay?
23:55Look glamorous or something.
23:56Okay, I believe my work ethic and attitude towards passengers speaks louder than any amount of makeup or glamour, Mike.
24:03Whatever you say, I can't even look at you.
24:06It's horrifying.
24:07Just go get coffee or something.
24:11Excuse me, Sarah.
24:13Can I have a glass of water, please?
24:15Of course, Miss Williams.
24:16I'll get that for you right away.
24:20Is everything to your satisfaction, ma'am?
24:22Yes, thank you.
24:23Just making sure Sarah is okay.
24:26She's been very attentive and professional.
24:29Yeah, she's adequate, but we strive for more than just adequate service here.
24:34Here's your water, Miss Williams.
24:36Thank you, Sarah.
24:37You've been wonderful.
24:40You're very welcome, Miss Williams.
24:42Okay, Sarah, get back to work.
24:44We don't have any time for chit-chat, okay?
24:46Okay.
24:47Sarah, I just want you to know that your hard work and professionalism don't go unnoticed.
24:52You're doing a great job.
24:53Thank you, Miss Williams.
24:55That means a lot to me.
24:56Keep it up.
24:57You're making a difference, even if some people don't see it.
25:03Excuse me, Mike, is it?
25:05Yes.
25:06How can I help?
25:07I couldn't help but overhear your conversation with Sarah earlier.
25:11Your comments were inappropriate and unprofessional.
25:15I'm sorry.
25:16And who are you to judge, exactly?
25:18I'm Margaret Williams, CEO of the company.
25:22I decided to go undercover to see how our employees treat our customers.
25:28What I witnessed was unacceptable.
25:31Miss Williams, I didn't realize...
25:34That's the problem, Mike.
25:35You should always treat your employees with respect, regardless of who's watching.
25:41Sarah, your professionalism and kindness were exemplary.
25:45As of this moment, Mike, you're fired.
25:48Report to HR as soon as we land.
25:51Miss Williams, come on, please.
25:53I can explain.
25:54There's no need for explanations.
25:56Your behavior speaks for itself.
25:59And Sarah, I'm promoting you to senior flight attendant effective immediately with a raise
26:05in your salary.
26:07Thank you for your outstanding service.
26:10Thank you so much, Miss Williams.
26:11I'm so honored.
26:13You've earned it.
26:14Your dedication and kindness make you an invaluable asset to this company.
26:19Now look, Miss Williams...
26:21You can go now, Mike.
26:22HR will handle the rest when we land.
26:25Sarah, keep up the great work.
26:26You're a shining example of what our company stands for.
26:30Thank you, Miss Williams.
26:31I'll continue to do my best.
26:33I'm sure you will.
26:36You're going to regret this.
26:37You too.
26:39Where the hell am I going to go?
26:42Oh my gosh.
26:43I'm so sorry about that.
26:45But thank you so much for the opportunity.
26:48I'm so excited for all of this.
Comments