00:00Why did we have a 40-minute wait time last Saturday during a dinner service?
00:04We were fully booked. Every table was occupied and...
00:07That's a pathetic excuse.
00:10But there was nowhere to see people.
00:12Stop making excuses! Stop blaming others for your failures!
00:15I'm not making excuses. I'm just explaining.
00:17You have until opening one hour to come up with some real solutions proving wait time.
00:22I came up with several ideas.
00:26Implement a waitlist app. Offer bar seating for smaller parties. Better communication with kitchen.
00:36Is this what you came up with? Simplistic obvious nonsense any first-year hospitality student would suggest.
00:42Excuse me. I couldn't help but notice that Lily's suggestions are actually aligned with industry best practices.
00:49I've read about similar implementations at successful restaurants.
00:52I'm done wasting time of your incompetence. Both of you.
00:55No one's ever defended me like that against James.
00:58You deserve to be treated with respect. Everyone does.
01:05What? Gossiping about me now?
01:08I'm not surprised. Unsuccessful people always blame their superiors instead of looking at their own shortcomings.
01:17Do you consider yourself successful?
01:19Obviously. I manage a prestigious restaurant. I'm considered for a major promotion.
01:25I've been here for exactly two weeks. Working undercover to assess management practices across the restaurant group.
01:32What are you talking about?
01:34My name is Carmen Richardson. I'm the CEO of the restaurant corporation that owns this establishment.
01:40That's impossible. The CEO wouldn't work as a server.
01:44Your employment is terminated. Effective immediately. You need to collect your personal items and leave.
01:49We'll see about this. I have lawyers. This is wrongful termination.
01:55Have a lawyer just why you're in the condition.
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