00:11well well well what brings you in today I think just browsing for now browsing ah well you know
00:20we do carry some very high-end pieces might be a little overwhelming for some people I think I
00:27can manage hmm just letting you know these aren't your typical department store prices honey these
00:35are exclusive pieces not for everyone thought you should be aware you know we had a trunk show
00:42here just last week all the top designers these pieces are practically runway quality limited
00:49edition too not the kind of thing you'll find anywhere else that's great that's exactly what
00:57I'm looking for oh really hmm interesting that one it's by Valentino Rossi Italian obviously very
01:10exclusive only about five of those were made it's beautiful it's about two thousand five hundred
01:16dollars just so you know I know hmm you know I have to say we don't usually see people browsing
01:25like this most of our regulars come in knowing exactly what they want just a different kind of
01:31clientele I guess I take my time when I shop I like to explore my options oh I see sure
01:38sure
01:40makes sense I guess but uh exploring options is one thing buying is another some people get a little
01:48carried away trying on things and then they can't afford it are you suggesting I can't afford these
01:53clothes oh no no no not at all I'm just you know making sure everything's clear wouldn't want any
02:00misunderstandings it's just well we've had issues in the past you know with certain customers trying
02:07things on and well not following through it just just want to make sure that you're aware of our
02:14policies right before you head in there I should mention we have a bit of a policy here a policy
02:23yeah
02:23you know just a little thing we ask that customers prepay before they try on certain high-end items just
02:29to you know protect the merchandise prepay for trying on clothes I've never heard of that oh
02:36it's standard practice in boutiques like this one we just like to be careful you know some of these
02:41items are worth thousands of dollars I just it's just a safeguard keeps everything nice and tidy that's
02:47ridiculous I've shopped in high-end stores before this is not a thing well maybe you just haven't shopped at
02:53boutiques like this we cater to a different clientele I understand exactly what's happening
03:01here and no I'm not going to prepay to try on clothes that's not how this works well I'm afraid
03:08it's how we work it's store policy non-negotiable we wouldn't want to run into any issues now would we
03:15there won't be any issues if you let me try on the clothes like you do for everyone else what
03:19you think
03:20I'm going to walk out of here with your merchandise is that it I didn't say that you didn't have
03:25to
03:26fine whatever go ahead try them on
04:03oh miss miss you forgot something oh thank you I didn't even realize I left it behind
04:10hmm I figured as much don't want to lose track of something so important now do we definitely not
04:17thanks again of course of course you know it's funny though some people come in here thinking
04:23they're ready to splurge and then oops a little mistake or there you'd be surprised how often we
04:31catch things like missing items or you know things that ended up where they shouldn't be what exactly are
04:38you getting at oh nothing nothing just making conversation we've had a few issues lately that's
04:46all security's tighter than it used to be can't be too careful you know I don't think I'm the one
04:51you
04:52need to be careful about I'm sure everything's fine but uh you wouldn't mind checking right you know just in
05:00case check what oh nothing your purse maybe just to you know put my mind at ease I'd hate for
05:10anything
05:10to get misplaced what what is this oh dear that's not yours no it's not what the hell is this
05:24doing in
05:24my purse well I couldn't say looks like you might have wanted to take something for free I didn't touch
05:31this you know I didn't you put this in my purse oh now that's a serious accusation especially the
05:37more plausible explanation is that you're a thief no you're trying to set me up set you up oh honey
05:44I
05:44would never but you know it'd be such a shame if this misunderstanding turned into something more
05:50serious I think it might be time to get the police involved whoa whoa whoa okay what's going on here
05:57what's with all the shouting Tom thank goodness you're here I just caught this woman trying to
06:03steal one of our designer wallets it was in her purse I found it she was about to walk out
06:08without
06:08it that is not true she put it in my purse I didn't touch this this is some kind of
06:14setup wait okay hold
06:16on slow down Janet you're saying you found a wallet in her purse exactly right in her purse I handed
06:23it
06:23back to her being polite and all and guess what's inside our most expensive designer wallet I mean I
06:29hate to say it but it's pretty obvious what's going on here people like her are all the same this
06:34is
06:34insane why would I steal a wallet when I'm about to spend hundreds of dollars on clothes does that
06:40even make sense oh okay okay everyone just calm down for a second let me see the purse please
06:49see right there proof Tom we can't let something like this slide you've got to do something you've
06:56got to be kidding me I didn't touch that thing she's been following me around this entire time
07:01making snide comments and now this you can't seriously believe her miss are you sure this didn't end up in
07:09your purse somehow maybe by accident no I didn't touch it I know exactly what's going on here she's
07:16trying to make me look like a thief she's been hostile since I walked in the door this isn't
07:20about some wallet this is about her thinking I don't belong in this store oh please don't even try to
07:26pull the victim card now we all know what happened here you can't just walk in here thinking that you
07:31can take whatever you want and then cry when you get caught it doesn't work like that okay Janet you
07:37have to stop right now what I'm just saying what everyone's thinking no you're not and this ends
07:43here wait what what is that this is a little insurance policy Janet what are you talking about
07:52what is that why is it in her purse well Janet the truth is Lily and I we've known each
08:01other for a long
08:01time and after another customer complained about you last week we decided to set up a little test just
08:06to see how things went and turns out you failed wait hold on Tom you're not saying what I think
08:14you're saying you and her you've set this up to catch me what the hell that's exactly what we're
08:20saying now we got it all on tape every little thing you said every time you followed me all the
08:26disgusting comments you made and this pathetic attempt to set me up it's all right here this is a
08:32joke you can't be serious now you're gonna believe her over me I've been working here for years I've
08:40never done anything wrong I was just doing my job this is entrapment or whatever you want to call it
08:46Janet I didn't want to believe it either okay but after that complaint last week it was too much to
08:51ignore and now this you're out of line we have a zero tolerance policy for this kind of behavior
08:57zero tolerance Tom come on I didn't do anything wrong you're just gonna fire me over this because
09:04of her Janet it's not just because of Lily all right it's because of what you've been doing it's
09:10the way you treat people I've ignored it for too long but now I can't we're done here and you're
09:15fired
09:16fired fired fired you can't be serious this I've been here for years I've put in more work than
09:24anyone else you're gonna throw me out over this you're being thrown out because you're a racist
09:29Janet because you thought you could treat people like me any way you wanted to and get away with it
09:34but not today I am not racist I was just doing my job I don't care who comes in here
09:41I treat everyone
09:42the same see that's the problem Janet you don't treat everybody the same and now it's caught up
09:47with you pack up your things and leave but Tom I know enough it's over get your things and get
09:54out
09:54of here you'll regret this Tom you'll regret this I was the best thing that ever happened to this store
09:59yeah goodbye Janet I'm so sorry about that Lily I should have done something sooner I I just didn't
10:10know it was this bad it's all right Tom I'm just glad you stepped up when it mattered of course
10:15we
10:16can't let that kind of behavior happen here and I'll make sure it never does again I appreciate
10:20that looks like our little plan worked out after all we make a pretty good team
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