00:02Hello, Mr. Thomas. I'm John, the new waiter. I was told to report to you for orientation.
00:07Yes, John. That's right. Look, we're really busy and short-staffed. I don't have time to babysit you today, so
00:14you'll need to pick things up pretty quickly. Got it?
00:17Absolutely, sir. I've had some experience, so I'll adapt as fast as I can.
00:21Good. You can start by familiarizing yourself with the menu. Can't afford to get orders wrong on a busy day
00:27like today.
00:29Hi. You must be the new guy. John, right? I'm Lisa. Don't worry, I'll help you get up to speed
00:36in no time.
00:37Hi, Lisa. Yeah, that would be great because it's a bit overwhelming at first glance.
00:41I know. Everyone feels that way on their first day, but you'll find your rhythm. We can start with a
00:46quick tour, maybe?
00:47Yes, show them around, Lisa. And both of you, keep it quick. I need you back on the floor ASAP.
00:53We're not paying you to chit-chat.
00:55Got it.
00:58Ignore him. He's always like that.
01:01So, how long have you been working here?
01:03About two years now. It's a busy place, but you'll love the team. Except for Mr. Sunshine over there.
01:11Yeah, he seems intense.
01:14You have no idea. But don't worry, you'll get used to it. Most of us have.
01:19Well, I hope so. What's the best part of working here besides surviving Mr. Sunshine?
01:26Definitely the regulars. And the rush of a busy night. I mean, it keeps you on your toes. Plus, the
01:32tips aren't bad either, especially on weekends.
01:34And how do you stay composed with Mr. Sunshine breathing down your neck all the time?
01:38Well, if you ever get in a pinch, just signal me or Jesse, the bartender. We've got a little system
01:45to help cover for each other.
01:47Thanks, Lisa. I really appreciate it. This feels like it's going to be quite the adventure.
01:52Certainly will be. Now, some important notes that you should remember.
01:57That's the kitchen. It's the heart of our restaurant. Always stay on a good side with the chefs. They can
02:02make or break your shift.
02:04Noted. Make friends with the chefs.
02:06Even though Mr. Thomas is tougher on new people, we've all got each other's back. So just try to stay
02:11under his radar at first.
02:13Thanks for the warning. No sweat. And you get used to it. Just smile, nod, do your job, and sometimes
02:19that's enough to get by.
02:20Lisa! Enough talking. We need you back. Table 7 has been waiting for their check for ages.
02:27You got it. Just remember, as you present the check, always ask if they enjoyed their meal and if there's
02:33anything else you can do for them.
02:35It's all about making that lasting good impression. That's smooth. You really have this down, huh?
02:40Lisa, what did I just say about wasting time? This isn't a social club. And you, John, start taking orders
02:47at table 12 now.
02:48Looks like you'll get your first solo flight sooner than expected. Just follow the script and you'll be fine.
02:54Alright. Here goes nothing.
02:57Same here.
03:04I did it. I even got him to order the seasonal pie.
03:07See? You're a natural. But, watch out. Here comes the storm.
03:15John, that was adequate, but you took too long explaining the menu. Time is money. Faster next time.
03:22Understood, sir. I'll speed it up.
03:24And Lisa, that last drink you sent out was too slow. And the presentation was all off. What's gotten into
03:29you today?
03:29I'm really sorry, Mr. Thomas. It won't happen again. I'll make sure the next one is perfect.
03:35Alright. Let's see how you handle the rush, John. The customer at the bar ordered a Cadillac Margarita. Get going
03:40on it. Now.
03:45Welcome to the jungle. Let's get going.
03:49Oh, man. This ain't what you ordered. You had the Cadillac Margarita, right?
03:54Yeah.
03:54I'm terribly sorry. I'm gonna go get you the right drink immediately, alright?
03:57No problem at all.
03:58What's this I hear about serving wrong orders? Unacceptable.
04:01It was just a simple mistake, Mr. Thomas. It happens. We can fix it, right?
04:06No excuses. Both of you are proving more trouble than you're worth. You're fired.
04:10Mm-mm-mm-mm. Actually, Mr. Thomas, you can't fire us. Because I'm not just the employee. I'm John Smith,
04:18the CEO of this restaurant chain.
04:20Mr. Smith, I had no idea.
04:22I know you didn't. I came here to see how things were running, and I am appalled at what I've
04:28witnessed. Your treatment of staff, your management style, it's unacceptable.
04:33Mr. Smith, all we wanted was a good work environment, stress-free, and just happy all around.
04:39And you'll have it. Mr. Thomas, you're relieved of your duties, effective immediately. We need leaders who build their team
04:46up, not turn them down.
04:47You think you can just walk in here and understand everything in one day? You're making a huge mistake, John.
04:53I've seen enough to know that changes are needed, Mr. Thomas. Your approach isn't right for our vision.
04:59My approach? My approach built this place. Without me, you'll see how things fall apart. You'd need me to keep
05:05this ship steady.
05:05A steady ship doesn't mean a happy or efficient crew, Mr. Thomas. Fear isn't the tool to manage people or
05:11drive success.
05:12Fear? I call it discipline. You corporate types are all the same, thinking you can run things from behind a
05:17desk. You have no idea what it takes on the ground.
05:20It's about respect, Mr. Thomas. That's what's been missing here.
05:24Respect is earned, young lady. Something you all seem to forget.
05:27Respect goes both ways, Mr. Thomas. Don't you forget that. It's earned by leaders, from their teams, by showing them
05:33trust and support. Not just through authority and fear.
05:36And what happens when the numbers drop, huh? When your friendly approach doesn't meet the bottom line?
05:42Well, we'll adjust, learn, and improve. But we'll do it together, as a team. Not at the cost of our
05:48people's well-being.
05:49You'll regret this. When everything starts to crumble, remember this moment. You had a chance to keep the spine of
05:55this place intact.
05:57This chain, our team, needs more than a spine. It needs a heart, which is what I intend to restore.
06:04So, good luck with your future endeavors.
06:07You will regret this.
06:12I'm so sorry you had to see that, but we're all good now, alright? We're gonna get back to work,
06:16and I'm gonna help you ease into this transition as much as I can, alright?
06:21I think you got it pretty figured out, but let's see what we can do together.
06:25Let's do this. We got this. Let's go.
06:27I don't have time to babysit you today, so you'll need to pick things up pretty quickly. Got it?
06:32Absolutely, sir. I've had some experience, so I'll adapt as fast as I can.
06:36Hi. You must be the new guy. John, right? I'm Lisa.
06:41Yes, show him around, Lisa. And both of you, keep it quick. I need you back on the floor ASAP.
06:47We're not paying you to chit-chat.
06:49Got it.
06:51I did it. I even got him to order a seasonal pie.
06:55See? You're a natural. But, watch out. Here comes the storm.
07:02John, that was adequate, but you took too long explaining the menu. Time is money. Faster next time.
07:10Understood, sir. I'll speed it up.
07:11Let's see how you handle the rush, John. The customer at the bar ordered a Cadillac margarita. Get going on
07:16it. Now.
07:18What's this I hear about serving wrong orders? Unacceptable.
07:22It was just a simple mistake, Mr. Thomas. It happens. We can fix it, right?
07:27No excuses. Both of you are proving more trouble than you're worth. You're fired.
07:31Mm-mm-mm-mm. Actually, Mr. Thomas, you can't fire us. Because I'm not just the employee. I'm John Smith,
07:39the CEO of this restaurant chain.
07:41Mr. Smith, I had no idea.
07:43I know you didn't. I came here to see how things were running, and I am appalled at what I've
07:48witnessed.
07:49You think you can just walk in here and understand everything in one day? You're making a huge mistake, John.
07:55I've seen enough to know that changes are needed, Mr. Thomas. Your approach isn't right for our vision.
08:00My approach? My approach built this place.
08:04Good luck with your future endeavors.
08:06You will regret this.
08:11I'm so sorry you had to see that, but we're all good now, right? We're gonna get back to work,
08:15and I'm gonna help you ease into this transition as much as I can, all right?
08:19I think I got it pretty figured out, but let's see what we can do together.
08:24Let's do this. We got this. Let's go.
08:30Let's do this. Let's go.
08:31Let's do the one.
08:31Let's go.
08:31o the P YOU THEowanIC,
08:31The P stickney W konsolivo,
