Undercover CEOs enter the workplace looking like ordinary people and are immediately judged based on their clothes, appearance, and perceived status. Employees dismiss them, speak down to them, and assume they are unimportant without taking the time to learn who they really are. Confident that their behavior will never have consequences, they continue treating them with disrespect. What they don’t realize is that the people they are judging are actually the CEOs themselves. When the truth is finally revealed, the employees are left stunned and forced to face a powerful lesson about humility, respect, and why appearances should never determine how someone is treated. 👀 Watch until the end for a dramatic and satisfying reveal. 🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode! #UndercoverCEO #JudgedByAppearance #Karma #RespectMatters
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00:09Hi, can I help you with something oh yeah um can I get a room a room let me
00:20check out but I'm pretty sure we're fully booked right now fully booked but
00:27the parking lot's empty oh yeah well sometimes people just leave their cars at home you know
00:34or maybe they're at a spa or something so you're telling me there's no rooms available not even one
00:42I don't know what to tell you like we're just fully booked it's that time of the year you know
00:48really really busy lots of um events and stuff I mean I'm really sorry yeah okay I get it yeah
01:02um
01:03by the way are you okay that looked like I heard with the water cooler thing yeah I've had better
01:10days but I'll survive just wasn't expecting it be right next to the door I guess oh yeah I've been
01:17meaning to talk to management about that um you're okay though yeah I'll be all right sorry
01:24about that again well if there's no rooms available do you mind if I at least use the restroom before
01:30I
01:30head out I've been walking for a while um yeah yeah I guess that's okay it's just just around the
01:39corner thanks I really appreciate it Lily what's going on here oh um it's nothing sir really just
01:55just a guest she um she needed to use the restroom what do you mean just a guest I saw
02:03her she doesn't
02:05look like a guest to me she came and asked him for a room but I told her we're fully
02:10booked so
02:11I mean she seemed harmless so I just let her use the restroom before she left you let her in
02:18a person like that in this hotel are you serious right now look I'm I mean she just asked and
02:27I didn't want to be rude she wasn't costing any trouble so I thought it'd be okay just just for
02:34a
02:34minute you know Lily this is a luxury hotel we don't let anyone walk in here off the street and
02:41make themselves feel at home what do you think our guests would say if they saw someone like that
02:46hanging around well I get it I do but she's not staying here I turned her away like you always
02:56say
02:56we should but she just needed to use the restroom for a few minutes and she wasn't asking for too
03:01much it's not about what she's asking for it's about the image we project you think a few minutes
03:09doesn't matter that's all it takes for the wrong person to see her start questioning what kind of
03:15establishment we're running here this is a high class establishment not some halfway house sorry sir
03:22I didn't think it would be a big deal I just I just thought little kindness wouldn't hurt anyone
03:30kindness Lily this is a business it's not about kindness it's about reputation our guests pay top
03:39dollar to stay here and that's what they expect everything to be perfect including the type of
03:44people they see when they walk through these doors you're risking everything we built just because
03:50you felt a little sorry for someone I understand it won't happen again I'm really sorry there's a
03:58reason why we have these standards if I see something like this happen again I won't be as forgiving
04:04this is your only warning we have a reputation to uphold and I'm not about to let you ruin it
04:17is everything okay here why are you still here let me make it clear this isn't a place for you
04:26I've told the receptionist to send you away I just came back over to check if everything was all right
04:33seemed like a pretty intense conversation what's intense is you being here I don't know what you're
04:41supposed to be doing here or what you're trying to pull but people like you do not belong in this
04:47luxury establishment this is not a place where you can just walk off the street and just make
04:53yourself at home
04:56people like me what does that even mean exactly you know exactly what I mean you're clearly not one of
05:03our guests you don't fit in what I kind of clientele we cater to so why don't you just make
05:09it easier for
05:11everyone and leave easier for everyone huh I'm curious how do you how do you figure that out it's simple
05:21this hotel has a reputation a very high standard and we work hard to maintain that letting someone like
05:29you hang around here since the wrong message it's nothing personal you don't belong nothing personal
05:36you're telling me it's not personal to look at someone assume the worst about them and tell them to get
05:44lost I don't have to explain myself to you I don't know what kind of game you're playing but I'm
05:50not
05:50interested in whatever sob story you got we don't do handouts here you need to leave now sir stay out
05:58of this
05:58Lily you've got enough letting her in here with the number one mistake now I'm trying to clean this
06:05mess up before it gets even worse so let me get this straight you think because I look like this
06:13I'm a
06:14problem you don't even know anything about me listen I don't care what your situation is I'm not
06:22interested in getting into all the details of your life all I know is you don't belong here this is
06:28a
06:28high-class hotel and we keep it that way but not letting people in here like you wander around and
06:34make yourself like guests and get comfortable so your solution is to throw people out based on how
06:43they look not even give them a chance to speak explain nothing we don't have to give chances to
06:50every random person who walks in here that's not how this works you need to leave now or I will
06:58have
06:58security escort you out I don't think this is necessary I mean what if she's just really I told
07:07you to stay out of this you've done enough this is not the time to start feeling sorry for people
07:14you need to start thinking about your job and its reputation you've made yourself pretty clear
07:24but there's one thing you're missing
07:32wait wait you're you're that's right I'm Janet Foster CEO of this hotel chain
07:42I've been going undercover to all my hotels to see exactly how my staff treats people they think
07:51don't belong I didn't know III thought you was you I was just some homeless woman right someone you
08:01could throw out without a second thought well now you know better I'm so sorry Miss Foster I didn't mean
08:09any disrespect I had no idea if you know you would have treated me differently but that's the problem
08:16isn't it you shouldn't need to know who someone is to treat them with basic decency please miss
08:25Foster I was think I wasn't thinking clearly I was just trying to protect the hotels in this by throwing
08:31out people who don't look like they belong that's not protecting anything that's prejudice and it's
08:40not acceptable not in my hotel I swear it won't happen again that's enough your actions were clear and
08:50there's no place for that kind of behavior in this company you're relieved from all managerial duties
08:59effective immediately now Lily you're not off the hook either you need to address your own biases
09:08but based on your attempts to speak up I'm willing to give you a second chance if you are willing
09:16to
09:16learn and improve yeah I'll do whatever it takes I'm so sorry I didn't know I mean I didn't realize
09:24how
09:25wrong I was it's okay I can tell you have a good heart you showed me kindness although I know
09:33the
09:33hotel isn't in fact completely booked and that you refused to look for a room because you were scared of
09:38me you'll go through more intensive diversity equity and inclusion training where you will learn how to
09:47respect and treat every guest no matter how they look understand this is insane
09:59I'm ready to start fresh I will I'm I'm not gonna let you or anyone down ever again
10:06good that's what I want to hear I know you're gonna do great I believe in you
10:12I just turned 52 wow 52 she's ancient now I get why you dress like that you're an old lady
10:21check this out oh god is that what she's wearing she looks ridiculous looks like someone's still
10:26shopping the clearance bin yeah and after all that weight she gained what a waste I know right
10:33got something to say Jason maybe I do ever think about doing something useful like I don't know work
10:41here we go mr morals to the rescue I'm just saying maybe you should stop judging people based on their
10:46looks it's not nice it's not nice you sound just like them oh mind your own business Jason we can't
10:55all get gold stars for being boring you guys are really something here comes miss fashion queen
11:04god do you think she owns a mirror hmm hi samara here's the paperwork that you asked for
11:12sure
11:16what was your name again julia oh julia i uh i know you're just the receptionist and you're new here
11:24but
11:25i think there are some things you should probably learn
11:27go on samara enlighten her in this company we have to dress better you know set an example
11:36after all we are a fashion company oh well i thought i looked kind of cute today
11:42what what's wrong with my outfit
11:46cute sure hey julia can you come here for a second
11:55so julia tell me how'd you manage to get a star i applied like everybody else interesting
12:07you don't look very fashionable let's be honest you look a little old how old are you i just turned
12:1452 wow 52 she's ancient no i get why you dress like that you're an old lady oh come on
12:22guys be
12:23nice she looks fine she's not old why are you being like this thank you jason i appreciate you
12:29sticking out for me for your information i'm the right fit for this job i have lots of experience
12:36and i know how to get the work done looks shouldn't matter and neither should age honey
12:42in this company looks matter yeah and honestly working with someone like you it's just not it
12:50you probably hurt the company's image maybe you guys should be more careful you never know what
12:57might happen oh i'm so scared are you threatening us no not threatening just be mindful about karma
13:09karma i'll be an old person when i talk about something like that what are you gonna say next
13:13you're gonna warn us about bad vibes
13:22hey julia oh hi jason i just want to say don't listen to those two they're not good people and
13:29they don't know what they're talking about them thank you jason i appreciate that you're the only one
13:33that's been kind to me here well for what it's worth i think you're a great fit for this company
13:39louie and samara they don't know a thing
13:43well well well what do we have here jason and julia having a little heart to heart
13:50oh my god wait a minute jason are you attracted to julia grow up guys just because i'm defending
13:59someone does not mean i'm attracted to them oh come on you're always defending her and you're
14:04having private conversations what's next down dates oh ew really disgusting the way you two treat her
14:13julia is a beautiful woman she doesn't deserve this kind of nonsense in the office you're just saying
14:17that because you're you're the total opposite of what we want and employees in this company
14:21and what do you know about this company you're new here and you're just a receptionist
14:27i know that this company has one of the highest revenues in the fashion industry
14:31i know that the mission statement includes treating everyone with respect i also know about
14:38the latest sales number coming up oh okay so you you did an onboarding read some brochures
14:46big deal anyone can learn those facts actually i know all about this because i'm the ceo
14:53great what you're joking right i came undercover to see how this office really works this company
15:02deserves better employees than what you have to offer well i if if we knew that you're at ceo you
15:09would have treated you with the respect that you deserve it doesn't matter if i'm the ceo or the
15:15receptionist you need to treat everybody with respect doesn't matter about age or looks or anything
15:22you're both fired effective immediately whatever we didn't even like working here anyways yeah
15:30good luck running this place without us oh i'm sure we'll do just fine
15:39jason i have been watching you and i really admire the way you handle yourself and that you stick up
15:47for people we need more people like you in our company how would you like a more prestigious
15:55roles are you serious i'd love to you've earned it oh and by the way this is the karma i
16:04was talking
16:05about
16:05you