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Natalie Cassidy: Caring Together - Season 1 Episode 5
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00:01I'm Natalie Cassidy and I was lucky enough to land my dream job, age 10, on hit BBC soap opera,
00:07EastEnders.
00:08I've only ever had one job, but I've always wondered what I would have done if I wasn't an actress.
00:15Now, I'm a mum in my 40s. I've left Albert Square and I'm ready to embrace a new challenge.
00:21Day one at college. Can't quite believe it.
00:24Doing something I've always wanted to do, training to be a carer.
00:27I'm absolutely petrified, but I am determined to do it well, give it the best I've got and see what
00:34happens.
00:34With an ageing population, it's estimated that over half of us will need care in our lifetime.
00:40I'm absolutely shattered. It's hard getting old.
00:43At a time when there's a shortage of care workers, I'll be heading back to the classroom.
00:48Mummy's first day back at school.
00:50And gaining on the job experience on placements.
00:53Over. Go, go, go.
00:54I'll hear people's stories first hand.
00:57It's not fair.
00:58Life's not fair, generally, is it?
01:00Share their heartache.
01:02It must be such a tough job for you.
01:04And determination.
01:05See the real difference in people's lives that you can make.
01:08I just hope I've got what it takes to care for people from their first days to their last moments.
01:24It's really interesting, now that we're sort of halfway through, I do feel now that I'm getting into a little
01:31bit of a pattern, a little bit of a routine.
01:33Find him that I have to say, I'm going upstairs.
01:36I'm going to work.
01:37I've got two hours.
01:38I need to do that.
01:40Leaving the family downstairs.
01:41You know, it's hard, hard to get into those routines when you've never done it before.
01:50So this week, we are looking at first aid and emergency response.
01:54And then we're going to move on to look at recovery and rehabilitation.
01:59And in today's session, we'll be learning about wounds, dressings, and how to respond to all types of accidents and
02:05medical emergencies.
02:07I really am not great with first aid.
02:10I'm not good with needles.
02:12I don't like blood myself.
02:14I've been fortunate enough to get by with the old plaster and wipe.
02:18I've cut my hand shower with a knife.
02:22But you know me.
02:23Love a bit of acting.
02:24A little bit of role play.
02:26I was opening an avocado and the knife just went straight in.
02:31Lots of blood.
02:32If there's a lot of blood, what might your person do?
02:35Faint.
02:36Faint.
02:37So you do need to be careful, don't you?
02:38Do not pay it.
02:39Do with the wound first.
02:41Oh!
02:43Even though you're just acting and obviously there is no blood, there is no emergency, this could happen in real
02:50life.
02:50So I think it is very, very beneficial.
02:53She's breathing.
02:54Oh, that's good.
02:56Oh, for me, Amanda.
02:59Sorry about that.
03:01Today, the class is joined by Bob from the charity St John Ambulance,
03:05which specialises in first aid education and response.
03:09So I train all the new volunteers that come in and I train all the emergency responders yet to go
03:14out and do events, which is our biggest thing.
03:16He's here to show us how to perform CPR.
03:19So the heel of your hand dead centre of the chest, yeah?
03:22Your other hand, you want to interlock fingers and then you're going to push down.
03:26So you'll do 30 chest compressions.
03:30Fortunately, I've never dialed 999, but I have rushed to A&E.
03:35With any two rescue breaths.
03:37Broken arms.
03:39Loads of broken bones, actually.
03:42Joni fell out of bed twice, broke her collarbone.
03:46They know us really well in there.
03:47They're like, hi Natalie, is it you again?
03:49What bone have you broken now, Joni?
03:52Seriously?
03:52What we'll do is we'll have a little bit of practice with that, with CPR.
03:56Hello?
03:57Hello?
03:57Can you hear me?
03:59No response.
03:59Can I get some help, please?
04:01I don't think I've got it in me to work in somewhere like A&E.
04:04As much as I love caring, I just find it very overwhelming.
04:09I think there's so much going on and the thought of saving a life really panics me.
04:16But in the class, there's a couple of people who really want to be paramedics.
04:20And I just think that is amazing.
04:23I don't know if anybody's any budding paramedics or anything like that.
04:26Anybody wants to go to the ambulance service?
04:27I'm Scarlett.
04:28I'm 17.
04:29I'm studying health and social care because eventually I want to be a paramedic.
04:33I was a central ambulance cadet.
04:36When I was younger, my nan was taken into hospital quite a few times.
04:40She had vascular dementia.
04:42The paramedics used to come out and give her life saving treatment.
04:45And ever since then, I've been like, oh, that's quite a cool job.
04:49I'd quite like to do that.
04:50I have got another colleague here with me,
04:52who has brought one of our ambulances with us.
04:54She can head down and see what equipment's in the back of the ambulance.
04:58Oh, look!
04:59Last year alone, St John Ambulance treated around 32,000 people at events across the UK.
05:06This is inside of an ambulance.
05:07As you can see, there's lots of bit of his equipment to cover all scenarios, all eventualities.
05:12Emergency ambulance crew member Jamie has been volunteering for them for 15 years.
05:17When you start a shift, you never know what jobs are going to come in.
05:21So you could go to little old Doris that's fallen on the floor to someone with a cardiac arrest.
05:28The stuff that is in that ambulance, how it's all thought out, it covers everything.
05:35I'm so curious about Jamie's work that he's agreed to take me for a spin.
05:40Oh, wow.
05:42Safety first, if you see routes.
05:44Absolutely.
05:45It feels quite strange being in the front, doesn't it?
05:47It really does, yeah.
05:49Oh, look, you've got this as well. Can I have a look?
05:51Yeah, of course.
05:51Can I take it out?
05:52Yeah.
05:53No, of course.
05:55On our way to an emergency in Hertfordshire.
06:01Over.
06:02Over.
06:04I'm very excited though, I want to touch everything!
06:09You must get such a buzz.
06:11Yeah, I think you do get an adrenaline.
06:13I think because when somebody's on the phone to 999, I think it's a sense of panic.
06:22Of course.
06:22And we don't panic because, you know, you have to drive to be alive.
06:26So you have to have that sense of calm and you have to try and build a picture in your
06:29head
06:30of what the information you're getting from the control room.
06:33St John Ambulance teams deliver tens of thousands of hours of critical ambulance care every year,
06:39helping to support frontline services.
06:41You should be really proud.
06:43I think, sort of, it's something that I enjoy and it's that nice sense of feeling actually
06:48trying to do something to help somebody.
06:51Thank you so much and you're brilliant everything you do.
06:53Oh, thank you very much.
06:54Thanks, Jamie.
06:55Bye!
06:56These St John's Ambulance people are volunteering.
06:59They just want to help.
07:01I think volunteers hold up the care sector.
07:04And I think without them, we'd be in a lot of trouble.
07:13Today I'm back with the St John Ambulance team, but this time on placement at the Hertfordshire County Show.
07:20Not really sure what to expect. I suppose it could be really, really busy.
07:24You could have lots of people falling off of horses or being trodden on by piglets.
07:28I do want a few accidents to happen so I can get involved. Does that sound awful?
07:35Guiding me on my placement today is volunteer first aider, Laura.
07:39No day is the same. We could run into any kind of situation.
07:42I think we're always on duty even when we're not in our uniforms.
07:45You know, it's a lifestyle.
07:47And we've got a pocket mask in here if we need to do rescue breaths while we're doing CPL.
07:51And I see you've got the defib. Yes, we've got the defib.
07:55A defibrillator is a life-saving device that can deliver an electric shock to the heart, resetting its rhythm during
08:01a cardiac arrest.
08:04And you've used one of these before here? I have. Not on a job.
08:07Not on a job. I was off duty a couple of weeks ago, literally on my own. So it was
08:12down to me.
08:14A sports player collapsed. I just happened to be in the right place at the right time and had to
08:20use the defib machine.
08:22And you helped. He's alive.
08:24I joined St John having lost my dad. And I always said if I could stop somebody from going through
08:29the pain that I did on losing him, then I would have served my purpose.
08:33And to find out afterwards that he's gone home to his three-month-old baby, that's a really special moment
08:38for me.
08:41St John Ambulance Response Teams provide first aid at over 8,500 events in the UK every year.
08:47And it isn't long before there's an alert in the first aid tent.
08:50We have a patient who's a 14-year-old child who's got a bit of an allergy and he's had
09:01a bit of allergic reaction.
09:06So what have you had to do? You've given him an antihistamine but that didn't work?
09:10The ambulance could give him a nebulizer and an injection.
09:14Right. Bless you.
09:18I hope you're all right. I'm sure you will be.
09:21You will be.
09:22It's a worry, isn't it?
09:24Yeah, it certainly is, yeah.
09:25Such a worry.
09:25We thought he was all right.
09:26Yeah, yeah.
09:27But all of a sudden I just thought, don't for the world.
09:30But with the help of the trained responders, the patient starts to come round.
09:35How are you feeling now?
09:38Good.
09:38Yeah? Good.
09:41If you've seen him to start off with, he was really sick.
09:44Yeah.
09:45To think now that we're here.
09:46He's talking.
09:46He's talking and he's, I can see.
09:49But without you being here today.
09:51It could have been.
09:52Yeah.
09:53We make a difference.
09:54We really make a difference.
09:55That's the thing.
09:56It's not a joke when you do save lives.
09:59Yeah, yeah.
10:00Just charge him now.
10:01Oh, brilliant.
10:03Take care of yourself, OK?
10:04And you know where we are if you need us.
10:06Nice to meet you.
10:07I'm pleased you're all right.
10:09Thank you very much.
10:10Bye.
10:10Bye.
10:14I just find it really amazing that someone wants to spend their whole day possibly doing
10:21some really scary or upsetting things for free and it means a lot to them and they want
10:26to give back to the community.
10:28So to be with Laura for the day has been fantastic.
10:33Although today's been relatively incident-free, it's shown me that volunteers never know what
10:38they'll be faced with at these events.
10:45It was really interesting looking at emergencies.
10:48But what happens after that emergency?
10:51It takes a lot for someone who's gone through, be it an accident or shocking illness, to get
10:57back to how they were and that road to recovery is what we're doing in our next lesson.
11:04We talk about illnesses, but sometimes it could just be slipping down the stairs, falling over.
11:12You know, every day you could have an accident.
11:16I was wrapped up in cotton wool as a child.
11:19My mum and dad had two boys and then the baby came along 15 years later.
11:23They loved me to death, but I didn't ride a bike.
11:27I didn't ice skate.
11:29I didn't roller skate.
11:30I did nothing.
11:31And it was my brothers at the time.
11:33They said, you've got to let Natalie go on a school journey.
11:35You have to let her go.
11:36And I went and I got pushed down a hill and I broke my arm.
11:40Very, very badly.
11:42And I remember having some rehabilitation, lots of physio to get my arm working again.
11:50Today's class will focus on just that, the recovery process and the work of physios and
11:56occupational therapists.
11:59Rehabilitation is the process of helping someone to recover or adjust after illness,
12:05injury or other health condition to regain their physical, mental and social wellbeing,
12:11to improve somebody's quality of life and to get people back to being able to do some
12:16of those activities of daily living that they were able to do before.
12:19Okay, stand up.
12:21Just stand on one leg and see how long we can balance for.
12:25I thought, oh no, my balance is awful.
12:29One of the main groups of people who often need rehabilitation is older people because
12:36they've had a fall.
12:37You can pop your legs down if you want.
12:39Everyone's starting to wobble a little bit.
12:41All of the vital things that we need to prevent falls are in our feet and our ankles, in the
12:47joints.
12:47And something that we can do now to prevent falls in our older years is to strengthen
12:54those by every day standing for a short period on one leg.
12:58So my recommendation is that when you clean your teeth in the morning, stand on your right
13:01leg and when you clean your teeth in the evening, stand on your left leg.
13:05And that really will increase your quality of life in your older years.
13:11So if we move through to the other room.
13:14Balance begins to decline after the mid-50s and each year around 30% of people over 65 experience
13:22a fall.
13:23Estimates suggest that this costs the NHS more than £2 billion annually.
13:29So rehabilitation activities tend to focus on range of motion, low impact aerobic exercise,
13:37strengthening, balance and stability, core strength and flexibility and mobility.
13:43Time to explore some equipment that can help support recovery.
13:46In the centre here we have what's known as a balance board.
13:51Is there anybody who would like to volunteer to have a go at just a simple stand on it?
13:57I don't mind.
14:01Right, we're going to do two.
14:02That's it, hold on to the bar to get yourself started.
14:07Try and stand up straight.
14:09This area does really interest me because it's a journey you're going on with somebody.
14:14Well done, wonderful.
14:16There we are.
14:17It's not an emergency where you're not going to see them again.
14:20You might have maybe six months with this person and you're going to be seeing them on
14:24a regular basis.
14:25You want them to trust you.
14:27And they might even want to talk about how they're feeling that day.
14:31So it's not just the physical side.
14:33It's a little bit of therapy as well and conversation.
14:36And back down.
14:37That's it.
14:38Wonderful.
14:38So I love that you came nice and close to Elliot.
14:41So we can really connect with the people that we're working with by getting down on the
14:46floor with them.
14:47Because the mind and body are so closely linked, rehabilitation isn't just about physical
14:52health, it's about mental wellbeing too.
14:55If we have an injury or an illness that affects our legs and it's stopping our mobility, people
15:00tend to stay at home.
15:01But not going out and connecting with other people can have a really detrimental impact.
15:07Somebody in later adulthood who breaks a hip.
15:11There are some really shocking and really upsetting statistics around the amount of people
15:15who go downhill very quickly after breaking a hip because they have to stay in hospital
15:21for so long and because they're inactive for so long.
15:23Their appetite tends to decrease.
15:25Their muscles start to weaken.
15:27Their joints start to stiffen.
15:29And then that makes them at an even higher risk of further falls and their general overall
15:36health and wellbeing deteriorate.
15:38So I have seen it first-hand with my dad.
15:40He drove everywhere.
15:42He went to the shops on his own.
15:44He went to the supermarket.
15:45He'd get the bus sometimes.
15:47And once my dad had a fall, everything changed.
15:51Very, very quickly.
15:54Not wanting to drive anymore.
15:55Certainly not wanting to go out on his own.
15:57And he became very depressed at one point.
16:00So, you know, this is really important stuff.
16:03And I'm not just talking about increasing the longevity of your life,
16:07but increasing the quality of your life for however long it is.
16:11Okay?
16:12Thank you very much.
16:19There's really no limit to how a community or place can have an impact on people's lives.
16:25And for patients of the spinal injury unit in a Belfast hospital,
16:30there's a special green space which is helping them.
16:34Horatio's garden has become a lifeline for patients and their recovery.
16:40And therapist Matthew has seen this first-hand.
16:43So I work with patients delivering horticultural therapy sessions,
16:47alongside caring for the beautiful garden that we have here.
16:51It really has a job to do.
16:53And that is to improve the lives of those people going through life-changing spinal cord injuries.
16:59Most patients begin their journey in another hospital.
17:02And most of the time, they have had zero access to outdoor space.
17:07I had a patient come to the garden for the very first time.
17:10And as his daughter was pushing him into the garden, she broke down into tears.
17:16She just said she got a huge sense of relief.
17:20And she just thought, I'm going to feel so much better leaving my father at the end of the day,
17:27knowing he's not going to be confined to a side room.
17:30He could come out here independently in his power chair.
17:34Someone who appreciates all the garden has to offer is Gary.
17:37Good afternoon, Matthew. What are we up to today, boy?
17:41Since arriving at the spinal unit in November 2024,
17:44his relationship with therapist Matthew has blossomed.
17:47I've got some lovely kale, some chard.
17:49Love what?
17:50I'm growing this one just for you.
17:51What's this?
17:52So this is a chilli plant.
17:53Apparently it's the second hottest chilli in the world.
17:57Gary has Guillain-Barré syndrome, a rare condition where a person's immune system attacks the peripheral nerves.
18:04In Gary's case, the impact was severe and drastically changed his mobility.
18:10I could only move my head. That was all I could move.
18:13I thought that was my life finish.
18:16And because I've been farming all my life, out in the fresh air.
18:21Last week was the first time in months that I was able to touch my face and my hair.
18:27And that meant so much, didn't it?
18:29Because I haven't been able to do that since September last year.
18:34And now I'm starting to feed myself as well, which is another big bonus.
18:39Fantastic.
18:40You have to fight hard. Nobody said this was going to be easy.
18:43You have to fight for every bit of it.
18:46That's amazing because it's such a simple thing.
18:49I remember you telling me about a hair that was tickling you.
18:52Yeah, that's right.
18:53You couldn't get at it. You couldn't.
18:54I was blowing.
18:55Trying your best.
18:57Trying my best to get rid of it.
18:58But this whole place has been mentally very good.
19:03You just forget about everything else.
19:05We are distracting people from focusing on what's wrong and what they can't do.
19:11And we encourage them to think of what they can do.
19:15I just love to see patients that have been so affected by something, which is so devastating,
19:23to continue on with a passion.
19:24Yes, the physicalities are so, so important and that physical strength you want back.
19:30But you've got to look after your mind too.
19:32That's coffee time.
19:33It is coffee time.
19:47It is a bit of an active morning this morning.
19:50Trying to fit a little bit of exercise in when I can.
19:54Another thing to add to the list.
19:57But doing this course, honestly, every day someone will say physical, you know, wellbeing,
20:04health.
20:05It's what it's all about.
20:07It's definitely made me want to get my heart rate up for 20 minutes, half hour a day.
20:12Do a few weights, a few body exercises.
20:19So today, I'm heading to a place which looks after veterans who have left service.
20:26And it's to recuperate, rehabilitate, mentally, physically, and from what I hear, a whole lot more.
20:33I do feel quite nervous about this one.
20:36Every placement I've been to so far, I've really drawn from my life experience.
20:41So be that looking after dad, or having my own children, being a mum.
20:44You know, I can always relate it to something.
20:46Whereas this one, I haven't got much experience.
20:50The Royal British Legion is the UK's largest armed forces charity,
20:55supporting 30,000 serving personnel, veterans, and their families every year.
21:01The charity set up Battle Back in 2011.
21:04It's a centre that supports ex-forces personnel recovering from injury or illness,
21:09and promotes wellbeing.
21:11Are you looking forward to this sort of day?
21:13I am looking forward to it. I'm not sure what to expect.
21:17One of the people I'm meeting today is Gordon, an ex-soldier,
21:20who lost his leg 46 years ago to cancer, and has since become a coach at the centre.
21:26It's getting a bit hilly, this.
21:27You do this deliberately, Elby.
21:29I don't know what serving in the army means.
21:34None of my family have ever done so, and I'm about to meet a group of people
21:39that have served all over the world.
21:41Hello, hiya, Natalie.
21:43Good morning, Dave.
21:43Hiya, Dave. How are you?
21:45Alright, thank you, Natalie.
21:46Hi, everyone.
21:47I don't know what scenarios they've been in.
21:49It is quite daunting.
21:50But I really wanted to find out more.
21:54It's vital for what it does for everybody.
21:59From all walks of the military community, you know, you have some of them that have a lot of anxiety,
22:05mental health you can have, and severe PTSD.
22:07It's about picking people up and helping people find their way again.
22:12And one way BattleBat taps into picking people up is by getting them to take part in group sports.
22:19Research shows that physical exercise releases mood-boosting endorphins,
22:23and with the added social bonus of teamwork, can lead to an overall sense of wellbeing for players.
22:29Can I get you in one of my basketball shoes?
22:30Oh, I absolutely love it.
22:32So wheelchair basketball.
22:34Not played that before.
22:36Forward. Straighten up.
22:38Hang on. I want to follow you.
22:40It took me a little while to get used to the chair.
22:43You make this look very easy, Gordon.
22:46My arm strength is useless. Absolutely shocking.
22:49Just let it roll.
22:51Why am I... I can't go that way.
22:53Talking of physical strength.
22:55I need some rehabilitation in these arms.
22:58Try having a shot.
23:00Now.
23:01There you go. Look, you're almost on it.
23:03I've only been in the chair a little while, and you kind of get comfortable really quickly.
23:06It's really, really brilliant.
23:08It's very liberating.
23:10What colour do you like Natalie?
23:12Red for Arsenal, please.
23:14Red, red for Arsenal.
23:14Will you get a red?
23:15Come on, Natalie.
23:18Yes, yes, yes.
23:19Okay.
23:21I think the teamwork.
23:23Turning your hands at something you haven't done before.
23:26Woo!
23:28Hi!
23:29The veterans were shouting, laughing.
23:33I feel it!
23:34Getting hot and sweaty, which is great for your system.
23:38Go on now, keep going!
23:38You could really, really see the benefit, almost immediately.
23:43Yes!
23:49Good day, guys.
23:50Good day, guys.
23:51Good day, guys.
23:51Good day, guys.
23:52Good day, guys.
23:52Good day, guys.
23:53Good day, guys.
23:53Good day, guys.
23:55Good day, guys.
23:55Good day, guys.
23:55I'm really looking forward to it, yeah.
23:58Right.
23:58Research shows that almost a third of veterans are impacted by loneliness.
24:01I'm going to talk a little bit about the physiology of anxiety.
24:07And with rates of PTSD higher than in the civilian population,
24:11group talking sessions offer vital support.
24:15If you read the scenario, and then there are some reflection questions,
24:19and I want you to try and think, what would be the external bit
24:22where you kind of say, you know what, this is beyond my control,
24:25what would be the flip side to that, which is the internal?
24:28Here we go.
24:30Feeling disconnected in civilian life.
24:32You feel like you don't belong in civilian spaces,
24:35at work, socially, or in public.
24:39So our questions are, what are you telling yourself about this?
24:43What's one action you could take to test your assumptions?
24:48Where you become a soldier, and you become a different version of yourself.
24:51Yeah.
24:52And that's part of the training.
24:53Then you're out.
24:54One day you're there.
24:55Yeah.
24:56The next you've de-kitted, you've given your ID card in,
24:59and you're supposed to be a civilian again.
25:02And depending on where you've been and what situations you've been through,
25:06that's impossible.
25:08It was all like, 1917, all of a sudden I'm 42, and I'm leaving.
25:13You do feel helpless and hopeless, but...
25:16And that's like a grieving process as well, that your life is no longer that anymore.
25:21So you might be going a bit down and you feel sad about that.
25:24Yeah.
25:25And you grieve, and it comes out in different ways.
25:28People tend to drink or whatever.
25:30I felt completely honoured to be sat in a room with those men, and they were sharing in front of
25:36me.
25:37And one of the biggest things for me was hearing about something they'd been in for such a long time,
25:44and when they come out of it, no-one understands.
25:47Well, it's like a funeral, isn't it? It's the end of something.
25:50Yeah.
25:51And then you've got a new life, and that's when you get a little bit anxious.
25:54What's this new life going to be like to me?
25:56And then, slowly but surely, you start fitting in.
26:00To see the little changes that you make in yourself and the way you go into your day-to-day
26:05life,
26:06that's what made the biggest change for me.
26:09I'm changed already this week.
26:11That's amazing.
26:13I am changed already.
26:14I've been up at six o'clock the last two mornings.
26:16You haven't?
26:17Yeah.
26:17That's carrying on now.
26:18Good for you. Good for you.
26:20That's really amazing.
26:22At college, learning about physical and mental health and how much they go together,
26:28BattleBuck just sealed the deal for me.
26:30To see those gentlemen on that basketball court laughing, joking,
26:37to then see them chat about the difficulties they've had,
26:42physical and mental health, it's absolutely glued together.
26:47I just want to say thank you.
26:48Oh, yeah.
26:48Really, really brilliant. Powerful, isn't it?
26:51It's been said a lot of time, you know, about this place, there's magic in it.
26:53So I always, when I'm here, I get that old song.
26:57It's a kind of magic in my head, you know?
27:00Don't start showing off and singing.
27:01Mumsy doesn't sing it, we're all singing.
27:04See you later.
27:06Never did I think I'd be in a room with a group of men
27:10talking about mental health and physical health.
27:13I was worried about it.
27:15I've walked away with it being yet another favourite.
27:18It's only when you are stepping into these placements
27:22and meeting different people that you realise
27:25there are so many different types of care needed.
27:30It's that weight, isn't it?
27:32This is giving a real outline of what it was like for my dad, really, getting older.
27:36I don't even know what I'm doing.
27:38I used to lie awake at night thinking, what are we going to do about Dad?
27:42I felt like you'd saved my life.
27:44Hello, Alan.
27:45Good morning.
27:46You give up everything, don't you, when you come into our care home.
27:48A complete change of everything.
27:51They make it for you.
27:55Wondering if care work is for you?
27:57The Open University unlocks how everyday life experiences
28:00could open the door to a fulfilling role.
28:03Scan the QR code on screen now
28:05or visit connect.open.ac.uk
28:08forward slash Natalie Cassidy
28:10to discover more.
28:34The Open University.
28:34The Open University.
28:34The Open University.
28:34The Open University.
28:35The Open University.
28:36The Open University.
28:37The Open University.
28:38The Open University.
28:39The Open University.
28:41The Open University.
28:42The Open University.
28:42The Open University.
28:43The Open University.
28:44The Open University.
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