00:04Oh my gosh!
00:05Oh no!
00:05No, here, let me help you.
00:07Jeez, you got a lot of stuff in here, huh?
00:10Oh my gosh, thank you.
00:12Yeah, I packed a little too much, didn't I?
00:15I'm so embarrassed.
00:17That latch just, like, totally betrayed me.
00:20No, no worries at all.
00:21Happens all the time.
00:24Uh, well, I'll get you everything packed up and, yeah,
00:27you don't need to worry about it.
00:29Really?
00:30Oh, you're so sweet.
00:31Are you sure?
00:32I mean, I can help.
00:34I don't want to be a burden.
00:35No, that's not a problem.
00:36You just relax and that's what we're here for, right?
00:40You go ahead, take a breath, get comfortable.
00:43I'll take care of this.
00:44Wow, thank you.
00:45I don't usually have people waiting on me hand and foot,
00:48but I guess that's what vacations are for, right?
00:50Exactly.
00:51You are here to unwind, not stress over runaway luggage.
00:55And you're on vacation, so, you know, let me play hero for you.
01:04And...
01:04All right.
01:06You're all set.
01:08Sorry if things get a little creatively organized in here.
01:11That's just how I am.
01:13Oh, please.
01:14I'm sure it's perfect.
01:15You're a lifesaver, really.
01:17Well, I do my best.
01:18So, shall we get you checked in?
01:21Yes, please.
01:22I'm just so ready to unwind and leave my stress behind.
01:25You know, it's been a long week.
01:27Say no more.
01:28I've got your reservation pulled up right up here.
01:30Rachel, right?
01:32Yes, that's me.
01:33You guys were highly recommended, by the way.
01:35Everyone just raved about how friendly the staff is here.
01:38Looks like they were spot on.
01:40Oh.
01:40Well, we do what we can.
01:42Now, how about I take this back up to your room for you?
01:44Are you sure?
01:46I mean, you already helped so much with the, uh, suitcase disaster.
01:50It's my pleasure, really.
01:52It's no problem.
01:53I'll get you all settled in and make sure you start this trip off right.
01:57Thank you, really.
01:58You've made this whole process so easy.
02:00Alright.
02:02Yeah, okay.
02:03There you go.
02:03Here, follow me.
02:05I'll get you set up and make sure you start this vacation off right.
02:15Well, here we are.
02:17Home sweet home.
02:18Well, at least for a little while, right?
02:21I can already feel the relaxation setting in.
02:24Thanks so much for getting me all sorted.
02:26Yeah, it's no problem at all.
02:27Anything to make your stay a little bit better, you know?
02:29You've really gone above and beyond.
02:31I think this might be the smoothest check-in I've ever had.
02:34Well, I'm glad to hear that.
02:35Nothing worse than starting a vacation off with, like, a bunch of hassles.
02:39And that suitcase that you had, uh, you had a lot on your hands.
02:45So, uh, is there any chance that you'd want to, I don't know, throw a little something my way?
02:51Just, you know, as a thank you.
02:54Wait.
02:55Sorry.
02:56Are you asking for a tip?
02:58Well, yeah.
02:59You know, just like a little something for the effort.
03:01A lot of people like to show their appreciation that way.
03:05Oh.
03:06Um.
03:07Yeah, sure.
03:08Of course.
03:09Um.
03:10Just, just give me a second here.
03:14Here you go.
03:16Thanks again for everything.
03:18Really.
03:19Hmm.
03:21Is, is everything okay?
03:24Yeah.
03:26Yeah.
03:26It's just, uh, you know, all that work and everything and carrying down the suitcase up
03:31and down.
03:32Thought maybe it'd just be worth a little bit more.
03:34But I guess it's alright.
03:36Uh, uh, well, I didn't realize, I mean, I thought this was, is this not a good tip?
03:43I mean, it's fine, but don't worry about it.
03:48I guess if I'd known, I might have just let you carry it up yourself, right?
03:52Wait.
03:53Seriously?
03:54I thought you were just being helpful.
03:56I was.
03:57I was.
03:58Absolutely.
03:58It's just, you know, a little something extra never hurts when you are putting in a little
04:04extra effort.
04:06Right.
04:07Well, I didn't know it was going to be, I don't, I don't know, a transaction like that?
04:13Yeah.
04:14Alright then, well, have a good one.
04:22Hi, I have a reservation.
04:24I have room 305, I believe.
04:26Oh.
04:27Okay.
04:29Yeah, 305.
04:31There you go.
04:34Alright.
04:35I just, like, take my bag off myself then.
04:38Yeah, it's just like one floor.
04:40So, shouldn't be too much of a hassle for you, right?
04:43I mean, no, I guess not.
04:45I just, I thought someone might be helping with the luggage, you know, like a standard hotel thing.
04:52Yeah, well, we're like really busy, okay?
04:56And besides, you look like a guy who can handle a little suitcase.
04:59Um, well, okay, yeah, thanks, I suppose?
05:04Yeah, no problem.
05:05Have a nice day.
05:18Oh, sorry, didn't see you there.
05:20No, no, it was my fault.
05:22Just, uh, trying to figure out what's going on in this place.
05:24Oh, is something wrong?
05:26Well, I don't want to complain or anything, but I just got the cold shoulder back there.
05:32I asked for a little help with my bag and it was like I was asking for a miracle or
05:35something.
05:36Oh, no.
05:37He was a little brisk with me too, to be honest.
05:40But, really?
05:41He just left you hanging with your suitcase?
05:43Yeah, he didn't even make eye contact.
05:45Just tossed me the key and said, have at it.
05:47Not exactly what I'd call a five-star treatment, you know?
05:51Ugh, I'm so sorry.
05:53That's really disappointing.
05:54You'd think they'd at least try to make guests feel welcome, right?
05:57Exactly.
05:58I mean, I'm not above carrying my own suitcase, but I don't know.
06:02Just not what I expected when I booked here.
06:05I get it.
06:06Here, let me help you with that.
06:08No, no, honestly, I couldn't possibly ask you to.
06:10It's...
06:11No, really, it's no trouble.
06:12I've got a few minutes and I know how that feels.
06:15Besides, I could use a bit of a warm-up before my walk.
06:17Well, you're way too kind.
06:20It makes me feel better already.
06:29Sir, my watch is missing.
06:33And?
06:34Look, I know I didn't just misplace it.
06:36I left it right there on the dresser, clear as day.
06:38I come back and it's gone.
06:39Can you, uh, explain that?
06:41Okay, well, maybe you forgot it at home or something.
06:44Alright, things happen, you know?
06:45Uh, no, I'm not buying that.
06:47I know where I left my watch.
06:49I didn't just magically forget it.
06:52Are you telling me there's nothing you can do?
06:53Okay, well, the cameras aren't working right now, so even if we wanted to check it, it's just not an
06:58option.
06:58Oh, isn't that convenient?
07:00The cameras are suddenly out of order.
07:02Isn't there something else you can do?
07:03This is a serious issue.
07:05Hey, what's going on here?
07:07Rachel, it's, um, well, apparently my watch went missing from my room.
07:11I asked if they could check the cameras, but apparently they're all just broken.
07:15Your watch is missing?
07:19That's ridiculous.
07:20Luke, can't you do anything?
07:23There's gotta be some protocol here.
07:25Look, I'm just following procedure, alright?
07:27Sometimes guests misplace things.
07:29It's not exactly unheard of.
07:31Maybe it slipped your mind.
07:32Slipped my mind?
07:34Are you kidding?
07:35I know where I left it, right on top of my dresser.
07:38I don't appreciate being treated like I'm making this up.
07:41Luke, this sounds serious.
07:43Are you sure there's no way to check anything?
07:45I'm just saying that without cameras, it's his word.
07:48And things happen, alright?
07:51Sometimes people just forget.
07:52You keep saying that like I'm some absent-minded fool.
07:56I know where I put it.
07:58You know what?
07:59I think I might have a way to clear this up.
08:02Miss, you can't just...
08:04Guests are not allowed back there.
08:06Good thing I'm not just any guest.
08:09Wait.
08:10What does that mean?
08:12Let's just say I have a little more authority here than it seems.
08:15I'll be right back.
08:16Miss, you really shouldn't.
08:18It's Rachel, and I think I'll be fine.
08:28Here's your watch, John.
08:29My watch?
08:31Where did you find it?
08:32Funny enough, it was stashed away in Luke's locker.
08:35Wait.
08:36Hold on, this isn't...
08:39There's an explanation, okay?
08:41I swear.
08:42Oh, I'm all ears, Luke.
08:43But first, let me introduce myself properly.
08:46I'm Rachel Harper, CEO of this hotel.
08:48Came here undercover to get a real look at how things are run.
08:51CEO?
08:52You're the CEO?
08:54Yes, I wanted to see how our staff treats our guests without any special treatment.
08:57And I must say, Luke, you've made a real good impression.
09:01Look, this is just...
09:03I mean, you can't prove anything.
09:07Oh, can I?
09:08I checked those so-called broken cameras, and guess what?
09:11They're perfectly fine.
09:12I saw you, plain as day, slipping my necklace into your pocket earlier,
09:16and now here we are with John's missing watch in your locker.
09:21You mean, you saw everything?
09:23Every last bit.
09:24Luke here has been running his own little scheme, but it ends today.
09:28Look, this is all just a misunderstanding, alright?
09:32I didn't take anything on purpose.
09:35Maybe it just...
09:36Maybe someone else put it there.
09:38In your locker?
09:39Come on, Luke.
09:40Don't make this worse.
09:42Rachel, I mean, Miss Harper.
09:46There's just gotta be some way to work this out, right?
09:48Maybe we can come to some sort of, like, understanding.
09:52An understanding?
09:54After you stole from our guests?
09:56I think not.
09:57Luke, you're done here, and I'll be calling the police too.
10:00They'll be very interested in that footage.
10:02Look, can't we just forget all of this?
10:04I mean, I didn't hurt anybody.
10:05It was just a little mistake.
10:07Luke, that's enough.
10:09You're out.
10:10Effective immediately.
10:11Now, please leave before I escalate this any further.
10:21Sorry about that, John.
10:23No, it's...
10:24Okay.
10:25That was wild.
10:27It honestly was.
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