00:04Excuse me. Hi. Yeah, you need to hurry up. We're about to take off.
00:07Oh, I'm sorry. I just need help with-
00:09Look, look, I don't have time for this. You should have managed your luggage earlier.
00:13Oh, I-I-I'm sorry. Um, the bag is really heavy. I just can't seem to lift it properly.
00:18Maybe you could-
00:19Okay, we don't have time for this. We're on a tight schedule here.
00:23Oh, I understand. But if you could just help me out for one second, I-
00:26Do you see how many passengers we have on this flight?
00:29I can't stop everything for one person who can't handle their own bag.
00:33I'm not trying to be difficult. It's just heavier than I expected.
00:35Hmm. Not my problem. You packed it. You deal with it.
00:40Here, uh, let me help you with that.
00:43Oh my gosh. Thank you so much.
00:48There you go. All set.
00:52You two need to sit down immediately.
00:56I was just getting help with my bag.
00:57I don't want to hear it.
00:59The plane needs to take off and you're blocking the aisle. It's for safety.
01:03I-I tried to ask you for help and you-
01:05And I told you we're on a schedule. Now sit down.
01:09We were just about done and didn't think helping would be an issue.
01:14Uh, you're still standing. We needed a takeoff. Sit down. Now.
01:17All right, all right. We're moving.
01:19God, I'm not asking again.
01:21I mean, I didn't mean to cause any trouble. I just needed help.
01:24We're sitting down. No harm done.
01:26All right. Make sure it doesn't happen again.
01:27We're on a tight schedule. Understand?
01:29Yes, we understand.
01:32Good.
01:50So, this is the suitcase that was so heavy.
01:53Yeah, that's fine. Is everything okay?
01:55I need to check something. Whoa. This suitcase seems pretty big. And heavy.
02:05I'm not sure it should be in the cabin.
02:07I made sure it was within the weight limit when I checked in. They didn't say anything at the counter.
02:11Well, sometimes things get missed. This bag is definitely over the limit.
02:17Over the limit? But I waited before I left. It was fine.
02:20Clearly, it wasn't fine if I'm telling you now that it's over.
02:23I don't understand. How could it suddenly be over the limit?
02:26You'll have to pay an excess fee.
02:28Wait, what? We're already in the air. I mean, how could it be over the limit now?
02:33Hmm, doesn't matter. Rules are rules. The fee is $200.
02:37$200. $200? Wait. That's ridiculous. I already paid for a check baggage. I mean,
02:42this was supposed to be fine for a carry-on. Well, it's not fine. And the fee is the fee.
02:47That doesn't make any sense, though. I mean, nobody said anything when I boarded.
02:51Hmm. You either pay the fee or I report you when we land. And trust me, you don't want that.
02:59I don't understand what happens if I get reported.
03:01You'll be banned from flying with this airline in the future. It's that simple.
03:06The rules have to be enforced. Non-negotiable.
03:09Ban. I mean, for a bag that was already approved?
03:12A bag that's over the limit. And that's what you have.
03:15That doesn't make any sense. I don't have $200 just to throw around like that.
03:19I mean, I wasn't expecting this.
03:21Look, I can offer you an alternative, but it has to stay between us.
03:26What do you mean?
03:27Give me half. In cash.
03:30We forget about the rest of the fee. No paperwork. No report. No ban.
03:34Just a simple transaction between you and me.
03:37Wait, are you asking?
03:40Are you serious right now?
03:42Dead serious.
03:44That's... that's a bribe.
03:46Call it what you want. I'm making this easier for both of us.
03:50You keep your bag. No trouble. And I make sure this doesn't go on your record.
03:55Nobody has to know. Win-win.
03:58But that's... that's totally against the rules.
04:01Look, you want to make this complicated or you want to solve the problem. It's your choice.
04:06This doesn't feel right.
04:07Well, life isn't about feeling right. Sometimes it's about being practical.
04:13I mean, I... I can't believe you're asking me to do this.
04:17You don't pay. You face a lifetime ban. Just because of one bag.
04:22Is that what you want? No, but...
04:25Then $100 is much better than $200, right? It's your call.
04:30I've got other passengers to deal with.
04:40I'm here. Smart choice.
04:43Keep it quiet. And we'll both be better off.
04:55Excuse me. Can I get a meal? I'm getting pretty hungry.
05:01What kind of meal are you requesting? We have snacks.
05:03I was thinking something a little more substantial. How about one of those hot meals you've been serving?
05:08You mean the meals we serve to first class passengers?
05:13Yeah. Those look really good. I'd love to have one if that's, uh, possible.
05:18You realize those meals aren't meant for people and economy? They're reserved for first class.
05:23I understand, but you think maybe this one time you can make an exception?
05:27I mean, just this once. There must be some extra meals back there.
05:31Exceptions aren't how we operate. Those meals are specifically for passengers who paid for first class.
05:37That's the whole point. Come on. I'm just asking for some food.
05:41I'm sure there's at least one extra meal back there.
05:44That's not the point. Then what's the point?
05:46Those meals are for first class passengers. And you don't exactly fit the description.
05:52What's that supposed to mean? I mean, God, look what you're wearing.
05:58What does my clothing have to do with anything? I just want a meal, not a fashion critique.
06:02We have standards for certain services on this flight and those meals are a part of it.
06:07Standards? Are you being serious right now?
06:09Completely serious.
06:10So you're really saying that I can't have a meal because of my clothes? That's pretty harsh.
06:15I don't make the rules. I just enforce them. The rule is those meals are for first class.
06:21End of story.
06:22That's a totally arbitrary rule.
06:25It's not arbitrary. It's how we maintain our service levels.
06:28Okay, how about this? What if I can make it worth your while?
06:33What are you talking about?
06:34I slip you a little something extra. A few bills in your pocket.
06:38And maybe one of those first class meals makes its way to me. Everybody wins.
06:43Are you trying to bribe me?
06:45I wouldn't call it a bribe exactly. It's more like a tip for excellent service.
06:51You're serious about this?
06:53Completely. I just want a decent meal and I'm willing to pay for it. No need to make this complicated.
06:59How much are we talking about?
07:03Not enough to make it worth your time.
07:05Fine. Keep it between us. I don't want anyone else getting ideas.
07:11Absolutely. Just between us.
07:13And if anyone asks, you didn't get that meal from me.
07:17I won't say a word.
07:23So, one of those hot meals whenever you're ready.
07:25I'll get it done. You'll have it in no time.
07:28Thanks for being so flexible.
07:30Just doing my job.
07:31Right. Your job.
07:43Jenny, can we speak with you for a minute?
07:45Who's asking? And how do you know my name?
07:48We know much more than just your name. We've been observing you this whole flight.
07:53We think it's time that we had a little chat.
07:55What are you talking about? Who are you? How do you know anything about me?
08:00Well, let's see. You joined this airline five years ago. Started as a junior flight attendant.
08:06Worked your way up pretty quickly.
08:08How do you know that?
08:09You've also been disciplined a few times for inappropriate behavior.
08:12It doesn't surprise me after what I've seen today.
08:15This is insane. How do you know this? What are you, some kind of inspector?
08:21Not quite. But I have a vested interest in how this airline operates.
08:25And from what I've seen today, you have been seriously out of line.
08:30I don't have to explain myself to a passenger. I have a job to do.
08:35You're not doing that job very well. But don't worry. We'll be addressing it soon enough.
08:40Oh really? And how exactly are you going to do that?
08:43We have our ways.
08:44Take your complaints to customer service. I don't have time for this.
08:47I'm not just a passenger, Jenny. I have much more authority than you think.
08:51What are you trying to say? Are you threatening me?
08:54Not threatening. Just stating facts.
08:57Facts? What facts?
08:58You're fired. Effective immediately.
09:01What? Who do you think you are?
09:03I can fire you because I'm one of the co-CEOs of this airline.
09:07We've been conducting an undercover inspection and you failed spectacularly.
09:12Co-co-CEO?
09:14You're lying.
09:16He's not lying. I'm one of the key members of the airline as well.
09:19And I can support everything Paul just said and testify to what happened.
09:25This has to be a joke. You're not serious.
09:27We're dead serious.
09:29We've been on this flight the entire time pretending to be passengers.
09:32We wanted to see how things are really handled when no one's looking.
09:37Unfortunately, what we witnessed has been completely unacceptable.
09:41Wait, please. It's not what it looks like.
09:44Oh, it's exactly what it looks like.
09:46Okay, you don't understand. It's really not as bad as you think.
09:50You took bribes from passengers. You mistreated people who needed help.
09:54You completely ignored the standards that we set for this airline.
09:58We saw everything, Jenny. Everything.
10:01This is not up for debate. You're done.
10:04Please, give me a second chance. I can do better.
10:07Another chance? After what we witnessed today?
10:10I made a mistake. Everyone makes mistakes.
10:12It wasn't a mistake. This was a pattern of behavior.
10:15We watched you extort money from a passenger over a carry-on bag.
10:19We watched you take a bribe for a meal.
10:22We watched you treat people with complete disrespect.
10:25I can change. I can fix this.
10:27We'll make sure the proper authorities are notified.
10:29You won't be working at any of our company airlines after this.
10:33There has to be something I can do. I didn't realize. I didn't think-
10:37That's the problem. You didn't think.
10:40You didn't think about the passengers.
10:42You didn't think about the airline's reputation.
10:44You only thought about yourself.
10:47Please, I need this job.
10:49You should have thought about that before you decided to abuse your position.
10:53This isn't fair. I've worked here for five years.
10:58And in those five years, you have had multiple disciplinary actions.
11:03This was your last chance and you blew it.
11:05It's too late for all that. We've made our decision and it is final.
11:09You can't do this to me.
11:11We can't. And we just did.
11:13You need to pack up your things and leave when we land.
11:16I have bills to pay. I have responsibilities.
11:19You should have considered that before you decided to shake down passengers for money.
11:23What have I done?
11:24I have a bun.
11:24You
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