00:00Oh, sweetheart, I can't wait to see you tomorrow night.
00:03How are rehearsals going?
00:05That's my girl.
00:07I know you're going to be amazing up there.
00:10You've been working so hard on your lines.
00:13Now remember what we practiced about projecting your voice.
00:17And don't forget to have fun with it.
00:19The audience is going to love you.
00:23Yes, mommy will be there.
00:25I wouldn't miss it for the world.
00:28I should be landing by 3, so I'll have plenty of time to get to the school.
00:32Good morning, sir. Welcome aboard.
00:34Is there anything I can get started for you today?
00:36Perhaps a mimosa or some fresh coffee?
00:39Oh, no, thank you. I'm all set. Everything looks perfect.
00:42Wonderful.
00:43Please do not hesitate to let me know if you need anything at all during the flight.
00:49Excuse me, I'm going to need to see your boarding pass.
00:53I'm sorry, what?
00:54You heard me. I need to see your boarding pass and ID, please.
00:58Honey, something just came up here. Can I call you back in a few minutes?
01:01I love you too, baby. I'll call you right back, okay? Be good.
01:07I'm sorry, but why do you need to see my boarding pass? I'm already seated.
01:11Ma'am, I don't need to explain airline policy to you.
01:14I just need to see your documentation now or I'll have to call security.
01:17I don't understand. I have my boarding pass, but I don't see why I need to verify my seat when
01:23I'm clearly already sitting in first class.
01:25It's standard procedure. I don't need to give you explanations.
01:29You didn't ask him for his boarding pass.
01:31That's absolutely right. She didn't ask me for any documentation.
01:34Sir, I don't need to see your documents. Only hers.
01:38Are you asking for my documents because I'm black?
01:41Yeah, I'd like to hear the answer to that question too.
01:43This has nothing to do with race. I'm just doing my job.
01:46Then what is the real issue here?
01:48Look, if you must know, you don't have the right look for first class.
01:54What do you mean by look?
01:57You don't seem like someone who can afford to fly first class.
02:01This airline caters to a very exclusive clientele and frankly, you don't fit the profile.
02:07So you're making an assumption about me based on my race and appearance?
02:12Fine. Think whatever you want. I still need to see your boarding pass and credit card if you want to
02:17stay in this seat.
02:22I need to verify the payment method at the gate counter. I'm not convinced this ticket was purchased legitimately.
02:28Okay, now wait just a minute. That is completely inappropriate.
02:31Sir, this doesn't concern you. Please stay in your seat.
02:34Like hell it doesn't concern me. You're accusing a paying passenger of fraud with absolutely no evidence.
02:39Expensive first class tickets are sometimes purchased with stolen credit cards.
02:43Given the circumstances, I have reasonable suspicion about how you could afford such an expensive seat.
02:51This is completely inappropriate and discriminatory. You have no right to question my ability to purchase a ticket.
02:57She's absolutely right. Leave her alone.
03:00I am going to double check anyway. Sometimes fraudulent purchases slip through our system and scammers will do anything to
03:06fight first class without paying.
03:08People try all sorts of tricks.
03:12I can't believe this is happening.
03:14I am so sorry you're having to deal with this. What she's doing is completely wrong.
03:19In 2025? I thought we were past this kind of treatment.
03:22We should be. But clearly some people haven't gotten the message.
03:27It's my daughter again. She's probably worried.
03:32Hi sweetie. No, no. Everything's okay. There's just a small delay with my seat assignment.
03:39The plane might take off a little late, but I promise I'll be there for your plane.
03:44Mommy wouldn't miss it for the world.
03:47I might be a few minutes late for my presentation tomorrow morning, but don't worry about that. That's grown up
03:52stuff.
03:54I love you too baby. I have to go now, but I'll see you tomorrow night. Break a leg up
03:59there.
04:03She's only eight, but she worries about me when she hears stress in my voice.
04:09Well, you handle that beautifully. You know, she's lucky to have a mom like you.
04:12I just, I hope this doesn't make me miss anything important.
04:17I have a major client presentation first thing tomorrow morning, and then her school plays tomorrow night.
04:23Oh, that's amazing. What do you do for work?
04:25I'm a marketing executive at Henderson & Associates.
04:29We're presenting a campaign to a potential client that could make or break our quarter.
04:35Well, that sounds like important work.
04:39I've, I've worked my way up from entry level position over the past eight years.
04:44Everything I have earned through hard work and determination.
04:47I would never do anything dishonest to get ahead.
04:50No, I can tell. You know, and for what it's worth, you'll, you'll get through this.
04:55That flight attendant, she's ignorant and racist, and she's going to face consequences for her actions.
05:02Thank you for saying that. And thank you for speaking up back there.
05:06A lot of people would have just looked the other way.
05:09Well, what she's doing is just wrong. Plain and simple.
05:12I mean, you deserve to be treated with respect and dignity, just like any other passenger.
05:17You'd think that would go without saying, but apparently not everyone got that memo.
05:22Trust me, she's going to regret her behavior.
05:24You'll be at your destination on time, and she'll have to answer for what she's done here today.
05:28I hope you're right. I really need this trip to go smoothly.
05:35Here are your documents.
05:42So now will you leave me alone?
05:44Yes, I'll leave you alone.
05:47But I want to say that I still think people like you don't belong in first class.
05:52There is still something fishy about your ticket as far as I'm concerned.
05:55I still can't believe that you think you're doing your job when you're actually harassing a successful professional who worked
06:04hard for everything she has.
06:06It's 2025. People should be respectful and stop making judgments based on race and stereotypes. We're better than this.
06:14See? You're getting aggressive now. You're just proving my point about your type.
06:19Of course I'm upset. You're testing my patience by treating me like I'm a criminal for no reason other than
06:26the color of my skin.
06:28I'm completely appalled that someone like you could work for an airline. Flight attendants are supposed to serve passengers from
06:35all backgrounds and treat everyone with respect.
06:38She's absolutely right.
06:40You're narrow-minded and unprofessional, despite working in an international environment where you should be celebrating diversity, not discriminating against
06:49it.
06:49Whatever you have to say doesn't matter to me. All I'm doing is protecting my job and this airline's reputation.
06:56I could lose my job if I let suspicious passengers remain in premium seats. I'm just being cautious.
07:02You know, you're absolutely right about one thing. You could lose your job. But for an entirely different reason than
07:08you think.
07:10I wasn't planning on having to reveal my identity today. I was just trying to get home from a business
07:14trip and observe how employees interact with passengers.
07:19What do you mean?
07:21I'm Richard Morrison, CEO of Morrison Airlines. This is my airline. I was traveling undercover to get a first-hand
07:28look at our customer service.
07:29And your behavior has forced me to reveal myself.
07:33Mr. Morrison, I was having a bad day. This isn't how I normally behave. I'm usually very professional.
07:40Yeah, well, what I witnessed today was unacceptable discrimination against a paying customer.
07:44You racially profiled Miss...
07:46Johnson. Carla Johnson.
07:50You racially profiled Miss Johnson, questioned her right to be in first class based solely on her appearance,
07:57and accused her of credit card fraud without any evidence whatsoever.
08:01Please, Mr. Morrison, I can explain. I really was just trying to protect the airline.
08:05Sometimes we do have issues with fraudulent tickets.
08:08Now, in my 15 years running this airline, I have never seen such blatant discrimination from one of our employees.
08:15Your behavior is not only morally reprehensible, it's also a legal liability for this company.
08:20You're fired. Effective immediately. Please, gather your things and leave this aircraft.
08:26You can't fire me. I have rights. I was just doing my job.
08:30Your job is to ensure passenger safety and comfort, not to harass customers based on their race.
08:36You violated company policy and federal anti-discrimination laws.
08:40This is ridiculous. I have worked for this airline for six years.
08:43And in those six years, how many other passengers have you treated this way?
08:47Fine. I never liked working for this airline anyway.
08:50Dealing with difficult passengers and impossible management.
08:54This company is going downhill anyway.
08:58Goodbye.
09:01Miss Johnson, I sincerely apologize for what you experienced today.
09:05This kind of treatment is absolutely unacceptable and does not represent the values of our airline.
09:12Thank you. Thank you for standing up for me. I honestly didn't know what was going to happen.
09:17Well, you handled yourself with incredible grace and dignity throughout this entire ordeal.
09:22You know, I can tell from your phone conversation with your daughter that you're a dedicated professional and mother.
09:28She's my world. Everything I do is for her.
09:31It shows. And you know, speaking of your work, you mentioned you're in marketing?
09:35Yes. I'm a senior marketing executive specialized in brand strategy and campaign development.
09:42Well, as it happens, we're actually looking to revamp our marketing approach, particularly around diversity and inclusion initiatives.
09:49Would you be interested in a consulting opportunity with our marketing department?
09:53Are you serious?
09:54I'm completely serious. Based on how you've conducted yourself today, I think you'd bring exactly the kind of perspective and
10:01professionalism we need.
10:02The consulting work could potentially lead to a permanent executive position if things work out well.
10:08Mr. Morrison, I don't know what to say. This has turned from the worst flight experience of my life into
10:14potentially the best thing that's ever happened to my career.
10:17Well, you deserve it. Talent and character like yours shouldn't be wasted.
10:22Listen, this has my direct line. Call me next week and we'll set up a meeting to discuss the details.
10:27Thank you so much. This is incredible.
10:31I should be thanking you. Today, you helped me identify a serious problem in our company culture and you've shown
10:37me the kind of person we should be hiring, not firing.
10:39I can't wait to call my daughter and tell her about this. She's going to be so excited.
10:44Well, tell her her mom is a hero. Not everyone would have handled that with such dignity.
10:48I will. And Mr. Morrison?
10:50Please, call me Richard.
10:51Richard, thank you for proving that there are still people in positions of power who will do the right thing
10:57when they see injustice.
10:59Have an excellent flight, Carla. And I look forward to working with you.
11:02This is definitely going to be a flight to remember. Wait till she hears about this.
11:10Hey baby, guess what? You're not going to believe this. Mommy got a new job.
11:17Bye bye!
11:18Bye.
11:18Bye.
11:19Bye.
11:21Bye!
11:21콘enta parzen parigile triangle
11:22Bye.
11:22Bye.
11:24Bye.
11:24Bye.
