- 2 days ago
An undercover CEO decides to interview candidates at her own restaurant to see how things are really run. But what she discovers during the interviews shocks her — unprofessional behavior, poor standards, and a culture she never expected.
None of the staff realize who she truly is.
As the interviews unfold, the truth becomes impossible to ignore. When her identity is finally revealed, everything changes instantly.
This Supermission story highlights leadership, accountability, and how quickly a workplace can fall apart without the right values.
If you enjoy undercover boss stories, restaurant drama, and powerful reveal moments, this video will keep you watching until the very end.
Subscribe to Supermission for more viral stories about leadership, respect, and instant karma.
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Short filmTranscript
00:0615 minutes late? Nice start.
00:15Look, I'm telling you, Linda, I have to waste my whole morning with another clueless wannabe who probably thinks hospitality
00:21means smiling a lot and saying have a nice day.
00:23Derek, maybe you should-
00:25No, no. Last week, this one girl came in wearing flip flops. Okay? Flip flops!
00:30To a job interview. Yeah. Okay? I didn't even let her sit down. I just sent her right back out
00:36the door.
00:37And the week before that, guy wouldn't even make eye contact. Kept looking at his shoes the whole time.
00:42Nice.
00:43I was like, buddy, if you can't look at me, how are you gonna handle customers?
00:48Oh, well, I think our applicant is waiting.
00:52Let her wait. Build character. Shows me she's serious. Or not.
00:58Derek, I really- Yeah, fine. Let's go.
01:12Hi there. Sorry for the wait. I'm Linda, the shift supervisor. This is Derek, our assistant manager. And this is
01:19Casey, our senior server.
01:21Nice to meet you all. I'm Maria.
01:23Let's make this quick. Lunch rest starts soon and I've got a million things to do. So, Maria, why do
01:27you wanna work here?
01:28Well, I've heard good things about the restaurant chain and I'm interested in the company culture.
01:31Yeah, yeah, yeah. Everyone says that. Let me ask you something real. Can you handle the pressure? Because this isn't
01:36some sleepy cafe where you can take your time with orders.
01:39I've worked in several fast-paced restaurants. I'm uncomfortable with-
01:43See? That's what everyone says. I'm comfortable with pressure. But then the first time a customer snaps at them, an
01:49order gets messed up. Okay? They fall apart.
01:52You ever had someone yell at you over cold fries?
01:54Yes, actually. And I had-
01:57I bet you probably cried in the back, didn't you? It's okay. Get a minute.
02:01I didn't cry. I resolved the issue and moved on.
02:04Derek, maybe we should go through the standard-
02:07Nah, I prefer to read people, not scripts. Okay? You can tell way more about someone by having a real
02:12conversation.
02:14Taking notes at your own interview. It's a new one. What are you planning on, writing a book or something?
02:19What's going on?
02:21I like to document how businesses treat potential employees. It tells me a lot about whether I want to work
02:26there or not.
02:27Fair enough. Just don't expect extra points for being prepared. We need people who can think on their feet, not
02:32just take notes.
02:33Maria, can you tell us about your previous experience? Of course. I've worked at several restaurants over the past couple
02:39of-
02:40How many times have you been fired?
02:41I've never been fired.
02:42Really? Never. Not even once. Because your resume shows you've moved around a lot. Alright? That's usually a red flag.
02:49I set opportunities for growth. Different environments teach different skills.
02:53Or maybe you just couldn't cut it anywhere else.
02:55I assure you, I left each position on good terms.
02:57Sure. That's what they all say.
03:00You know what? Your posture. It's all wrong. You're sitting too stiff.
03:05Customers don't want to be served by someone who looks like they swallowed a broom.
03:09Derek!
03:09Hey, what? I'm being honest. If she can't handle honest feedback in an interview, how's she going to handle it
03:14on the floor?
03:15And this application, this application looks desperate. Like you need this job real bad. Are you desperate, Maria?
03:21I'm interested in the position. Yes.
03:24That's not what I asked. I asked if you were desperate. There's a difference.
03:27I wouldn't say desperate. I'd say motivated.
03:29Motivated. Right. You'd probably cry for the first time when a customer yells at you. I can tell.
03:34Can I ask you a few questions about the restaurant culture?
03:38Shoot!
03:39How does the team handle conflict between staff members? I mean...
03:43We don't really have a conflict. Everyone knows their place.
03:47But if there were a conflict, how would management address it?
03:50Look, people just need to do their jobs and not create drama. Pretty simple.
03:54What about feedback? Does management value feedback from servers and kitchen staff?
03:59Feedback? About what?
04:00About operations. Ways to improve service. Employee concerns.
04:05Most staff need to take orders from customers. And from me. Not overthink things.
04:10We don't need everyone trying to be a manager. That's what my job is for.
04:13I think what Maria's asking is whether employees feel heard here.
04:16Oh, they're heard. Okay, if they have something to say, if they have something worth hearing, most of the time
04:21they don't.
04:23What are you writing? You're acting like a health inspector or something.
04:27I am just documenting the interview process. Like I said, it tells me about the company culture.
04:34The company culture is fine. It's actually great.
04:37I'm sure it is. I'm just trying to understand how leadership responds to employee input.
04:42Whether there's an open door policy or not. That sort of thing.
04:45Right. Look, I've been running this floor for three years. Three years. If you want to last here, you learn
04:53how to follow. Okay? Follow directions, no questions.
04:56We don't need servers thinking that they're management material. We need servers who serve. You understand?
05:01We do encourage teamwork. Everyone's voice matters.
05:04Yeah. The restaurant does pride itself on treating staff well. We have a pretty good retention rate compared to other
05:08places.
05:09Treating them well means giving them structure. Clear rules. Not coddling them. Or making them feel like every opinion matters.
05:17But doesn't every opinion matter?
05:18Some people are here to lead. Some people are here to follow. Alright? I think you can figure out who's
05:23here to lead. That's just how it works. Alright? I think we're done here. I don't think you're tough enough
05:27for a job. No offense.
05:29Oh. Not taken. You'd probably do better at a slower place. Like a cafe or something. Less pressure. Maybe bakery.
05:35That's interesting because this wasn't a job interview.
05:39What?
05:39I've been conducting an internal review of the restaurant's hiring practices. Specifically, I wanted to see how applicants are treated
05:48during the interview process. My full name is Maria Salinas. I am the CEO and owner of this restaurant chain.
05:56Okay. Wait. What?
05:57I have been concerned about our high staff turnover. I mean, we've also received negative reviews from job applicants about
06:03the interview process. Today confirmed my suspicions.
06:08Well, this is... This is a misunderstanding. I was just testing you, okay, to see if you can handle pressure.
06:15That's all. That's what I do.
06:16No, Derek. You are being condescending, dismissive, and completely unprofessional. You violated multiple hiring protocols.
06:23I mean, I don't... I mean, no one told...
06:26You interrupted me repeatedly. You made assumptions about my abilities based on nothing. You mocked my appearance and my application.
06:33You dismissed the importance of employee feedback. And just so you know, this conversation was recorded. All formal interviews are,
06:41per company policy, in the handbook.
06:45Linda, you were here too. Tell her I wasn't...
06:47Tried to redirect you to the questions, Derek. I tried.
06:51Linda, you tried, but you didn't push back when you should've. You enabled behavior to avoid conflict.
06:57Okay, look. No one properly trained me on interview conduct, okay? That's an HR problem, not a me problem.
07:04The problem isn't training, Derek. It's attitude. And attitude matters at every level of leadership.
07:10I've been employee of the quarter twice. Twice. That has to count for something, doesn't it? Tell me, come on.
07:15You were employee of the quarter twice. Past tense. Effective immediately, you were relieved of your duties.
07:23Linda, Casey, thank you for sitting in today. Your behavior, Derek, is exactly why I came uncovered.
07:32This restaurant has grown too comfortable in excusing arrogance as leadership. And that ends now.
07:41Okay, well you can't just fire me on the spot like this, okay? There's procedures.
07:45I already have. HR will be in touch about your final paycheck and exit paperwork.
07:49Guess we just witnessed the fastest emotion in company history.
07:53I can't believe that just happened.
07:55Okay, this is unfair. Okay, the whole thing was a setup! I was set up!
07:59Maybe next time just show up on time and treat people with respect. It's not that complicated.
08:03Alright, whatever. This place is going downhill anyways.
08:10I really should've said something. I'm sorry.
08:12You should've, but I understand it's not easy.
08:15Did you really just come here to test us?
08:18I did. I've been hearing complaints about toxic interviews and I wanted to see for myself.
08:22Well, you picked the right day and the right guy.
08:25I wish I didn't need to, but I'm glad I did.
08:28Your professionalism today didn't go unnoticed. You stayed calm. You tried to redirect the conversation.
08:33That is leadership.
08:35Well, I should've spoken up sooner, you know.
08:36You spoke up when it mattered. That's what counts.
08:41How would you feel about a promotion? Floor manager. Derek's old position.
08:46Are you serious?
08:48Completely. We need people who lead with respect. People who understand that authority does not mean arrogance.
08:55I don't know what to say.
08:57Say yes.
08:58Yes, absolutely yes.
08:59Good. HR will be in touch about the details and the raise that comes with it.
09:03Thank you. Really, I won't let you down.
09:07I know you won't.
09:09Maria, can I say something?
09:10Of course.
09:11I really should've stopped Derek.
09:13I've been watching him treat applicants like that for months and I never said anything.
09:18I just kept quiet because I didn't want to cause any problems.
09:21Why didn't you speak up?
09:23I don't know. I guess I thought it wasn't my place.
09:28He's the assistant manager and I'm just a supervisor.
09:31Leadership isn't about titles, Linda. It's about doing what's right.
09:35I know. I know that now.
09:37You've been here for how long?
09:40Five years?
09:41Five years. And you've always been reliable according to your file.
09:46You're good at your job, but you need to find your voice.
09:50When you see something wrong, you have to speak up.
09:52I will. I promise.
09:54Good. Because I'm going to give you a raise. You earned it with your years of service.
09:58But moving forward, I expect you to stand up when you see behavior like Derek's.
10:03A raise? Really?
10:04Really. We need people like you. People who care. We just need you to be a little braver.
10:11I will be. Thank you so much.
10:13You're welcome. Now, let's get ready for the lunch rush.
10:19Yep. Let's do it.
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