00:04here you go oh oh my gosh i'm so sorry i didn't mean to oh it's all right accidents happen
00:12i'll
00:12get you a fresh napkin and i'm so sorry again i hope i didn't ruin your clothes no harm done
00:17honestly i've had worse but yes a napkin would be lovely here you go i'm really sorry about this if
00:24there's anything else i can do please let me know thank you anna is it yes that's right
00:30anna well anna no need to be so nervous you handled it pretty well i've seen waiters run
00:35away and hide after smaller spills i'm just i didn't want to mess up it's been a busy day and
00:40i guess i'm a bit all over the place i can tell you've got that busy day look but you're
00:46doing
00:46fine thank you that means a lot i don't want to make a bad impression anyway um can i take
00:51your order
00:52of course i'll have the grilled chicken salad please and take your time i'm not in any rush
00:58got it and i'll make sure they get it right thank you for being so understanding it's my pleasure anna
01:03excuse me sir can i help you i uh i was wondering if maybe you had any leftovers or something
01:28you could spare i haven't eaten in a few days
01:32i'm sorry but we don't do that here you can't just be here asking for food please just a small
01:39portion i
01:40i don't want to cause no trouble but i'm really hungry and anything anything would help look i'm
01:47sorry but you need to leave we have paying customers here and you can't stay for just not ordering
01:52please just go i haven't eaten in days please man i'm i'm begging you i said no you need to
02:00leave
02:01now before i have to call security to escort you out all right all right all right i i i
02:06understand
02:07i'm i'm sorry to bother you i'm just doing my job you shouldn't be here if you're not going to
02:12buy
02:18anything why do people think they can just walk in and ask for free stuff
02:24here you are ma'am one grilled chicken salad is there anything else i can get you
02:28no the salad looks perfect thank you anna could you spare a moment and sit down and chat with me
02:35uh i'm not really supposed to sit with customers while i'm on shift but is there something wrong
02:40with your order oh no no nothing is wrong i just thought it might be nice to talk for a
02:44bit if you
02:45don't mind okay what would you like to talk about i couldn't help but notice how you handled that
02:51situation with the man who came in earlier it must be difficult to deal with situations like that
02:57i mean yeah it's not easy but we get people like that coming in all the time and we can't
03:02just give
03:03out free food to everyone who asks it's not realistic i understand running a business does have its
03:09challenges and i'm sure you were just trying to do your job but tell me how did it make you
03:15feel
03:15turning him away like that i i don't know i guess i felt bad but i i didn't want to
03:22show it i mean
03:23it's not like i enjoy telling people they can't have food but i have to follow the rules right i
03:29can
03:29see that you were in a difficult position but sometimes it's not just about following rules it's about
03:35understanding when those rules might need a bit of compassion i i don't know i i guess i just don't
03:42want to get in trouble for giving him something for free anna you're right that rules are there for
03:47a reason but as someone who has been in this business a long time i can tell you that the
03:53most important rule is treating every person who walks through these doors with dignity and respect
04:00that's what makes this place special and it's why i built it in the first place wait what do you
04:07mean you built it oh i'm not just a regular customer anna i'm cheryl the owner of this
04:12restaurant the owner i've been here today to see how things run to understand how my staff treats
04:18every guest no matter who they are and i saw everything that happened with the man at the
04:23entrance i i didn't know i mean i didn't realize i understand but now you do and i want you
04:30to
04:30remember that we're not just serving food here we're serving people people who deserve kindness even
04:37when they can't pay for it i'm so sorry i didn't mean to make him feel like that i just
04:43i didn't know
04:43what else to do it's okay anna you can learn from this we all can but it's important to understand
04:50that
04:51how we treat people matters more than any role thank you for talking to me i'll do better i promise
04:57that's all i ask now go ahead and finish your shift and please don't be too hard on yourself
05:03we all make mistakes what matters is that we learn and grow from them
05:29hello there oh hi i i i didn't mean to come back in i i just it's all right you're
05:36not causing any
05:37trouble i was actually hoping you'd come back i i i i i i don't i don't want to bother
05:44you're not
05:45bothering anyone james in fact i'd like you to stay and have a meal on the house as my guest
05:51hey i i
05:53don't understand why why would why would you do that for me because sometimes we all need a little
05:58kindness and because i believe everyone who walks through these doors deserves to be treated with
06:04dignity no matter their circumstances yeah i i i don't know what to say thank you
06:12thank you so much come on have a seat let's get you something warm to eat
06:20oh really that's crazy anna anna yes ma'am is everything okay anna this is james he's gonna be
06:31our guest today could you please bring him a menu and let the kitchen know his meal is on me
06:35of course
06:36i'll take care of it is there anything in particular you'd like or would you prefer i recommend something
06:44i'm not i'm not picky just something warm would be nice
06:51then we'll make sure you get something warm and hearty
06:55here you go sir take your time and if you have any questions just let me know
07:00thank you i i really appreciate it you're very welcome i i don't want to be a burden i just
07:07you're
07:07not a burden james we all need help sometimes and there's no shame in that today this is my way
07:15of
07:15helping and if there's anything else you need don't hesitate to ask i've never had someone treat me like
07:21this not not in a long time well you deserve it and i hope today is just the beginning of
07:29things
07:29getting a little easier for you thank you sarah really it's my pleasure james enjoy your meal
07:47and action got it um oopsie wrong person oopsie wait you're good you got it i'm sure all this time
07:57do you want me to go back to of course i'll have the chicken salad yeah okay thank you
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