00:03Oh, sir! I'll need you to stow that bag under your seat in front of you, and bring your seat
00:08back up in right position before departure.
00:11Um, I'll handle it when I'm ready. I think that you should probably focus on, you know, getting this plane
00:17off the ground on time.
00:19Well, sir, the aircraft can't move until the cabin is secured. That means your bag, it needs to go under
00:25the seat now.
00:26Lady, listen to me. I fly more in a month than you do in a year, okay? So I don't
00:31need the routine explained to me.
00:33Then you know exactly why I'm asking, sir.
00:35Yeah, no, I heard you.
00:37Okay, but your bag is still in the aisle. It has to be cleared for evacuation at any time, and
00:43that's not a preference, sir.
00:44It's simply safety requirements. That's why I'm gonna have to stand here until you do it.
00:50I'm, well, probably better aware than you, uh, how aircraft work.
00:56Great! Then let's use that awareness right now. How about you act on it?
01:01You know, people who get handed uniforms these days, they think it gives them license to lecture well-paying passengers
01:09about-
01:09The bag! Under this seat, so we can take off.
01:15There. You made your points.
01:18And I am so grateful. Thank you, sir. Enjoy your flight.
01:24Ah, Jesus.
01:26You're being okay here? Great.
01:31Uh, sir, your seatbelt and the phone should be in airplane mode for departure, please.
01:39These are federal regulations. Again, they're not my personal preferences.
01:44But, um, I can't allow the flight to proceed with an unsecured passenger.
01:51Lady, you're on a power trip, okay? I mean, look, I paid for this seat. Technically, you work for me.
01:59You're out of line. Do what she's asking.
02:02Whoa! Nobody asked you a thing.
02:04I'm telling you anyway.
02:05Well, stay out of it.
02:08Huh?
02:09Uh, sir, the phone as well. Can you put that in airplane mode?
02:14I'm finishing a message.
02:15Sir, airplane mode now, please.
02:19It's one message.
02:21Sir, we have an entire flight of people waiting to take off, and we can't do so until your phone
02:26is in airplane mode.
02:28Now, please, I implore you, put your phone in airplane mode.
02:34Just give me 30 seconds, okay?
02:36One second.
02:37That instruction is not going to change regardless of how long I stand here.
02:42You know what? This whole interaction is going in a complaint, okay? Because the way that you've been speaking to
02:49me since I boarded...
02:50You can file whatever you'd like. I mean, do it all when we land. I'll help you. But right now,
02:56I need that phone in airplane mode.
02:59Yeah, well, I'm going to file it, and I'm going to make sure it goes to someone who can actually
03:03do something about staff like you.
03:06Okay, refusing a crew member's safety instructions? It is in itself a federal violation. If this continues, I'll be informing
03:15the captain.
03:16You can inform him all you want. Go right ahead. Because I'll be making my own call the moment we're
03:20on the ground.
03:21You will not have this job by the end of the week. I know people at this airline, and I
03:26will see to it personally.
03:33Huh.
03:35Hi, ma'am. Can I offer you a drink?
03:37Yes, just sparkling water, please.
03:39Coming right up. And sir, how about you? Can I offer you a drink?
03:42Yeah, you can. Scotch. Neat. And I'd appreciate it if it actually arrived, unlike the rest of the service on
03:50this flight.
03:52Scotch neat, sir. My pleasure.
03:53Yeah, see that you do.
03:58You saw it. The attitude from the moment I sat down. The disrespect.
04:03People like that should not be allowed to ruin a flight for well-paying customers.
04:08What I saw was a flight attendant doing her job and a passenger making it impossible.
04:15Okay, you are clearly not seeing it properly.
04:18I've been two feet away the whole flight.
04:21Well, she had it out for me from the moment I boarded.
04:24She asked you to stow a bag. That's literally her job.
04:28What are you talking about? The way she spoke to me?
04:30Was professional. More professional than you deserved.
04:34Fine. You'll regret not staying neutral on this.
04:36I am neutral. I'm just telling you what I saw.
04:42Ridiculous.
04:44Okay.
04:47Watch this.
04:50Alright, I'm building the case here. This is what I've been dealing with the whole flight. Can you believe this?
04:56Going to make very clear what kind of crew this airline is running.
05:00Sir, you need to return to your seat.
05:03Hey, it's a public cabin, lady. Okay, I can film what I like.
05:06This is not a public space. You don't have my consent to record me, first of all. And you're supposed
05:14to be sitting.
05:14Crew misconduct. I have the right to document it all.
05:18You're standing in the aisle of a moving aircraft, sir, without your seatbelt fastened.
05:24It's just going to be two minutes.
05:25You'll sit down now.
05:26Oh yeah? Or what?
05:28Or I will go forward to the captain, which I have been planning to do anyway.
05:33Keep talking. I'm getting all this on camera, lady.
05:36For the record, before this aircraft left the ground, you refused to stow your bag after three separate requests.
05:44Mm-hmm. You refused to fasten your seatbelt during the taxi.
05:48This is a lie.
05:49You refused to switch your phone to airplane mode during the clock.
05:52Now, you made remarks about the kind of people that are hired to work in airline jobs.
05:58You threatened my employment twice. By name!
06:02All of that happened before we reached cruising altitude.
06:06Now, do you have that in your footage?
06:09Because I'll be noting that in my report.
06:11So please don't delete this.
06:14I'm going forward to speak with my captain.
06:16You go ahead and keep filming.
06:18Yeah, please do, okay? Because this is going to be extremely useful to me. None of what she just said
06:24was true, okay?
06:25Oh yeah? You just wait.
06:30Captain?
06:30I got it. I'm the captain. Tell me what seems to be the trouble.
06:36Sir, you have an overzealous attendant, okay? Things got off on the wrong foot. Long day.
06:42And it seems like some crew members really let the uniform get to their head, okay?
06:46I'm sure you've seen it. I fly with this airline all the time.
06:50I have nothing against the airline itself.
06:52But I think that this particular individual, she's got some issues with...
06:57And the recording you mentioned?
06:59Yep. Documented the interaction. Crew misconduct.
07:03It'll show you exactly what I've been dealing with.
07:06Ma'am, what did you observe?
07:09Before we taxied, his bag was in the aisle. She asked him to stow it three times.
07:14He eventually did, but he made comments about the kind of people who get hired for this work.
07:20During taxi, his belt was unfastened and his phone was on.
07:24She told him both were federal safety requirements.
07:26He told her she was on a power trip and that she worked for him.
07:31He threatened her job twice.
07:33After we leveled out, he unbuckled, stood in the aisle and started filming her while she worked.
07:38She addressed the camera, listed everything he'd refused since boarding, and said she was going forward to the captain.
07:46Then you came out.
07:47Look, that...
07:48Hold on.
07:50She's mistaken.
07:51Okay?
07:52She's had it in for me since the moment I boarded.
07:54Did the things she described really happen?
07:56Look, the context was far more complicated than she's making it sound. There's a lot of nuance.
08:03Answer the question, did they happen?
08:06Some of them, but the way that she...
08:09That's what I needed to know.
08:10Nina's instructions in this cabin are directly from me.
08:15The authority of my crew is not customer service features and is not optional.
08:20What you have been doing for the past hour is not a complaint.
08:23It's a refusal to comply to lawful commands on a federal aircraft.
08:29Okay, buddy, do you have any idea who I am? Because I have relationships at this airline that go considerably
08:35above your level.
08:37Way up here.
08:38I will be on the phone with my lawyer the moment that we land, and I will be filing a
08:43formal complaint against her that will...
08:46I understand.
08:47It's gonna be the end of her career.
08:50And you know what? It's gonna be the end of your career if you keep standing here defending her.
08:54Are you finished? The recording you've been making shows a passenger ignoring repeated safety instructions and abusing crew members before
09:03the craft even left the ground.
09:05That recording? You can keep it. Because it'll match mine exactly.
09:10This is completely outrageous. I'm a paying customer for Pete's sake!
09:13You're a passenger who refused lawful crew instructions on a federal aircraft. Those are not the same thing.
09:20Yeah? Okay. Well, I want your full name and your badge number.
09:25Marcus Webb. And you can put Captain on the back of that. It's on the door.
09:30Yeah, well, I'll be speaking to your superiors about this personally.
09:34You have every right to. And I'll be putting it in my file as well.
09:38You cannot do this to me.
09:39I'm telling you what's going to happen. That's different from doing something to you.
09:43Here's exactly what happens now. I'm documenting refusal to comply with crew instructions beginning before we left the ground.
09:51The report you have been promising to file against Nina is now the report I will file against you.
09:56With passenger witnesses and the airline will determine whether you're permitted to fly with us again, sir.
10:05Yeah, well, my lawyer is going to have a great deal to say about that.
10:10Make the call. They'll go on the file with everything else.
10:13You cannot ground me from an airline, okay? I have rights.
10:16So does every other person on this aircraft, including crew members you've been threatening since we taxied.
10:24I know. This is retaliation.
10:26This is documentation. And there's a difference to that as well.
10:31For the remainder of the flight, your belt stays fastened, your phone stays stowed,
10:36and you say nothing further to Nina, who will not be serving you again today.
10:40You stay in your seat. Do I make myself clear?
10:44This isn't over.
10:45For today it is.
10:47Yeah. Fine.
10:50Thank you for speaking, Pointwood.
10:52Of course.
10:56Yes.
10:58See you.
11:04Thank you for listening.
11:05I love to you.
