00:00I still can't believe we're actually doing this.
00:02Three years together and this is our first real vacation.
00:05God, not this again.
00:07Hey, good afternoon. We're so excited for our flight to Paris.
00:10It's our anniversary trip.
00:12Yeah, we've been planning this for months.
00:14Everything's been booked since January.
00:16All right, can I get your boarding pass?
00:20Is there a problem?
00:23Yeah, that checking in the system.
00:27Um, yeah, I'm afraid there's a problem with your reservation.
00:30Your seats are completely canceled due to a system error.
00:35You're no longer the flight, so you'll need to rebook for a different day.
00:39No, that can't be right.
00:41We checked in online three hours ago.
00:43We got confirmation emails and everything.
00:45And look, here are our boarding passes.
00:48We even paid for the seat upgrades.
00:50Yeah, we selected our seats weeks ago.
00:52I mean, we have confirmation numbers, receipts, everything.
00:54That's right.
00:56Online systems are unreliable sometimes, but what I see on my screen is the final word.
01:02So, sorry, but you're not on this flight, and there's nothing I can do.
01:06How does a confirmed reservation just disappear?
01:10Could we speak to your supervisor or manager, please?
01:13Unfortunately, no.
01:15Supervisors are not available right now.
01:18I'm the only one that can help you, so I suggest you contact customer service.
01:23We have the number right there.
01:25Or maybe try rebooking online.
01:27Maybe there's something available tomorrow or the next day.
01:31This is about us being together, isn't it?
01:33Your whole attitude changed the second you saw us holding hands.
01:37Hey, that's discrimination, plain and simple.
01:40Look, I'm just trying to do my job.
01:42I have no idea what you're talking about.
01:45Treat all passengers equally.
01:46And I'm, again, just doing my job according to what the computer shows me.
01:51There's nothing I can do.
01:52Man, discrimination based on sexual orientation is illegal.
01:56We have valid reservations and valid boarding passes.
01:59So, please do your job and honor our tickets.
02:02It's 2025.
02:03How is this still happening?
02:05I mean, what gives you the right to decide who gets to fly and who doesn't based on who they
02:09love?
02:09Look, I've told you, there's nothing I can do about your canceled reservations.
02:14Take your complaints somewhere else and stop wasting my time with these accusations.
02:19Well, come on, let's step away and figure out our options.
02:22Maybe we could switch airlines or file complaints with a DOT.
02:26I mean, this is disgusting.
02:28You should be ashamed of yourself.
02:37Um, I cannot believe this is happening.
02:39I mean, we have been planning this trip for months, Noah.
02:42We coordinated our schedules, took time off, booked everything in for what?
02:45So, so some bigot can decide we don't deserve to travel together?
02:49No, baby, I'm furious, too.
02:51You know, it's exhausting having to deal with this kind of treatment.
02:53It's, it's 2025 and we're still fighting for basic dignity.
02:57I mean, we'll figure something out.
02:59We won't let one ignorant person ruin our plans.
03:03There were the flights, you know, other airlines.
03:07Yeah, it's not just about the trip, though.
03:09It's the principle.
03:10We shouldn't have to prove our worth or fight for basic respect.
03:14And what about the next couple who comes to our encounter?
03:16What if they don't have the resources to fight back?
03:18You're right.
03:19You're right.
03:20She needs to face the consequences for this.
03:22But, you know, we can't let her keep discriminating against people.
03:25Our flight starts boarding in 20 minutes.
03:2820 minutes and we should be getting on that plane, heading to Paris, starting our vacation.
03:32Instead, we're sitting here, being treated like second-class citizens.
03:35I know.
03:36You know, we pursue every avenue for justice, even if it means our trip gets delayed.
03:41Right?
03:41This isn't, this isn't just about us anymore.
03:44I just wish there was something we could do right now, you know?
03:46Not just complain after the fact, but actually hold her accountable in the moment.
03:53Noah!
03:54Oliver!
03:56What's wrong?
03:57Why do you both look so upset?
03:59Aren't we supposed to be boarding soon?
04:01We've got a problem.
04:03That gate agent over there just told us we can't board.
04:06Claims our reservations were canceled due to some system error.
04:10Yeah, but it's complete bullshit.
04:12Yeah.
04:12All right, she's discriminating against us because we're gay.
04:16The second she saw us holding hands, her whole attitude changed.
04:19Are you telling me that women prevented you from boarding this flight because of your relationship?
04:23That's exactly what happened.
04:25We have all the confirmations, boarding passes, everything.
04:29But she's claiming we're not on the manifest.
04:31Oh, no, she has no idea who she just messed with.
04:35This will not stand.
04:36You two stay right here and let me handle this.
04:39Trust me.
04:39Kristen picked the wrong people to discriminate against today.
04:46Oh, Mrs. Richardson, how wonderful to see you again.
04:51Are you traveling with us today?
04:52First class as usual, I presume.
04:55Hello, Kristen.
04:56Yes, I'm traveling today.
04:57Tell me, how are the boarding procedures going?
05:00Everything running smoothly?
05:02Yes, absolutely.
05:03We're right on schedule.
05:04Should be starting boarding any minute now.
05:07Good to hear, good to hear.
05:08I'm actually traveling with friends today.
05:14Oh, those are your friends?
05:16Yeah.
05:17Noah and Oliver are very close friends of mine.
05:19We're meeting for a vacation we've been planning for months.
05:23Perhaps you could explain to me why they were told they couldn't board despite having valid reservations.
05:28Well, you know, I've already told them there were some technical difficulties.
05:33It's system errors.
05:34The reservations got canceled somehow.
05:37It's very unfortunate, but these things happen with technology.
05:40Technical difficulties?
05:42How interesting that two passengers would have simultaneous system errors that only affected their specific reservations.
05:49That seems highly suspicious, doesn't it?
05:52I don't think so.
05:53You know, sometimes the computer system just, let's just, I wish I could help more.
05:58But it is what the system shows, and it's what I have to go by.
06:02Hmm, I see.
06:04So, tell me, Kristen, are Noah and Oliver frequent flyers?
06:09Elite status members, perhaps?
06:11Why would that matter?
06:13I mean, are they?
06:14Why would that matter for basic customer service?
06:17Discrimination is wrong, regardless of someone's status.
06:21But since you asked, yes, they're both very successful professionals with their own resources and connections.
06:28And, you know, speaking of connections, Kristen, I should mention that my mother is Patricia Richardson.
06:34She's the president of the airport authority.
06:37She'd be absolutely shocked to learn about discrimination happening at the gates under her oversight.
06:43Your mother, your mother is, oh, God, yeah.
06:48Mrs. Richardson, I think, you know, there was a misunderstanding.
06:52We could really fix this really quickly.
06:56Wait, are you recording?
06:59You can't record this.
07:00This was all just a misunderstanding.
07:02I was just following procedures.
07:04Actually, I think this evidence will be very useful when I discuss the situation with airport management and airline executives.
07:12Discrimination lawsuits are taken very seriously by our corporate leadership these days.
07:16Ugh, come on.
07:17I was just doing my job.
07:19You know, I have kids to feed.
07:22This is all just a big misunderstanding.
07:25Can we work something out?
07:27If you want to make this right, Kristen, you should record a sincere apology, admit your mistakes, and promise to
07:33do better.
07:34You know, taking responsibility is the first step toward redemption.
07:38I really don't think that's necessary.
07:41Given the circumstances, I think that's a very reasonable request.
07:44I mean, unless you'd prefer I call my mother right now and have her review the security footage.
07:50Okay, fine.
07:52What do you want me to say?
07:55I want to apologize to Noah and Oliver, because I was just wrong to prevent them from boarding their flight.
08:05My actions were based on personal bias, not legitimate airline policies.
08:11I discriminated against them because of their relationship, and that was completely unacceptable.
08:19Sorry.
08:21Now, I want you to address Noah and Oliver properly, with respect.
08:26Treat them with the same courtesy you show all premium passengers.
08:30Yes, of course.
08:33Sir?
08:35Sir?
08:37How can I assist you both with your boarding today?
08:40I really apologize for the earlier confusion.
08:43All three of us will be boarding immediately.
08:46I expect us to be treated like the valued customers we are.
08:49And, Kristen, I'll be monitoring our entire experience today.
08:54I'll also be having a very detailed conversation with my mother when we land.
08:58Of course, Miss Richardson.
08:59Right away.
09:01And let me get your boarding passes processed immediately.
09:05I can't believe that just happened.
09:08Yeah, remind me to never get on your bad side.
09:10Nobody messes with my friends.
09:12Nobody.
09:13Here's your boarding passes.
09:15Come on.
09:15Come on.
09:16Yes.
09:17Come on.
09:17Come on.
09:18Come on.
09:19Come on.
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