- 7 hours ago
Category
🎥
Short filmTranscript
00:00Beautiful view up here. It's really something, isn't it?
00:13I can see why you love this, Dad.
00:18You've been boarded?
00:20What the heck is that?
00:23Oh, God.
00:309-1-1, what's your emergency?
00:31Somebody's taking over our ship.
00:33You're saying you've been hijacked?
00:34Yes, and I think they're going to crash it.
00:36Crash into what?
00:39I need everybody off the bridge now!
00:42Let's go! Let's go!
00:44Hey! Let's go!
00:45Don't worry!
00:46Will you stop?
00:49All passengers in the room, put on your life jackets and prepare for your pack.
01:00I founded Raleigh Reserve with one simple vision.
01:07To make the best damn Tennessee whiskey the world has ever tasted.
01:12Now, the Raleigh family has been synonymous with Nashville.
01:16Since we brought the railroad up to a small community with big dreams.
01:20And while we take great pride in all the ways we've helped build this city,
01:25my greatest passion is what's in your glass.
01:30So, from me, Edward Raleigh, as we like to say, holler and swaller.
01:36Holler and swaller to you, Mr. Raleigh.
01:39All right, folks.
01:40Are y'all ready to taste what Luxury Magazine called the Louis Vuitton of craft whiskey?
01:45Yes, we are. Let's do this!
01:48Woo!
01:49Our first flight is our oak blends, which we store right here in this recount.
01:54Sniff, sip, and savor.
01:57Cheers, y'all.
01:58Cheers.
02:00Cheers, baby.
02:01Cheers.
02:05Tom, what are you doing?
02:06I'm sipping.
02:07Mitch, what does it look like I'm doing?
02:08It looks like you're swallowing.
02:10We flew across the country to taste the Louis Vuitton of whiskeys, all right?
02:14You heard that Raleigh guy?
02:16He said swaller.
02:17This is a long tour.
02:18You're gonna get loaded.
02:19That's why they provide spittoons.
02:22Besides, you know what alcohol does to your gown?
02:24Look, this is like getting the golden ticket to Willy Wonka's factory, right?
02:28Come on.
02:29I'm gonna enjoy every bit of it.
02:31Okay.
02:32Just remember what happened to Augusta's group.
02:34This is the green room, where we grind our locally sourced wheat with a custom-engineered
02:40mill imported from my stone mill from Austria.
02:43Austria.
02:43Mitch, Austria.
02:45It's only fitting we sample all of our Raleigh rye whiskeys here.
02:50Ooh, that is good.
02:56You gonna finish that?
02:59And this is the crown jewel of the distillery.
03:04In these fermenters, we keep our secret sour, the same seed yeast Mr. Raleigh used to make
03:09his first batch of moonshine with.
03:11It defines the Raleigh label.
03:14Somebody's got acting up.
03:15Worth it.
03:16So, it's in this room where we taste our most prized vintage we produce, Raleigh number
03:23seven.
03:25Wow.
03:30Oh, my God.
03:32That is amazing.
03:33I am not spitting that out.
03:35Right?
03:36Raleigh number seven, baby.
03:37Come on.
03:38Raleigh number seven.
03:40Girl, can we get another round?
03:44That's the spirit.
03:45Holler and swallow it.
03:46Holler and swallow it.
03:47Whooo!
03:47Whooo!
03:48The cover distilled to your left is 100 years old.
03:50It's in here that we distilled the alcohol six times to achieve that smooth Raleigh flavor.
03:56Excuse me, sure, lady?
03:57Question?
03:58Are we drinking those, or what?
04:01Oh, bitch!
04:04Jeez, come on.
04:05Are you all right?
04:06I'm good, I'm good, I'm good.
04:06Sir, are you all right?
04:08I'm Raleigh good.
04:09Go!
04:10Oh, my Kevin!
04:11Harry's towels!
04:12I'm sorry, folks, I'm afraid we're gonna have to cut the tour short.
04:16We need to get this man medical attention.
04:18Come on, folks, we gotta go.
04:19Now who's the guest of this school?
04:21You know if you break it, you buy it.
04:25No, it might be something.
04:31Nine-one-one, what's your emergency?
04:32This distillery's going up like a giant Molotov cocktail.
04:35Ah!
04:36Grandpa's gonna be wrecked, man.
04:40That distillery's his baby.
04:41Yeah, hopefully we're not too late.
04:43Your grandpa's gonna lose his mind.
04:44Ain't that the truth?
04:48All right, Taylor.
04:49Start hooking up inch three quarters.
04:51Come on, y'all. Let's get after it.
04:54Dispatch 113's on site.
04:56We're gonna need more companies out here.
04:58110 is in room. Let me know where you want them when they land.
05:00Will do.
05:01Has this place been evacuated?
05:03Everybody's safe and accounted for at the visitor center.
05:04Any idea if the big guy's on site?
05:07Our father-in-law?
05:08I sure hope not.
05:09You and me both.
05:10They tell you how this started?
05:12Apparently a guest fell into a distiller and closed some valves.
05:18Incoming!
05:24I'm gonna say the distiller was a pretty good bet.
05:27Don, we have a problem.
05:29The fire is moving toward the fermentation room,
05:31which houses two 950-gallon vats of extremely flammable sour mash.
05:37Edward's secret sauce.
05:39Flames hit that and...
05:41It'll be like a bomb going off.
05:43We're not gonna let that happen.
05:44We've got water on it now.
05:46Hopefully it never gets that far.
05:47What the?
05:52Hey, I'm losing water over here.
05:53Someone check the hydrants.
05:56Hey, cab, we got a problem.
05:58We're running low on pressure.
05:59Hydrants aren't pumping out any water.
06:01Doesn't make any sense.
06:01We're right next to the main line.
06:03It gets worse.
06:04Engine's almost out, too.
06:05Dispatch, we're having trouble getting pressure out of the hydrants.
06:08Did Metro water tell you about any issues?
06:10No, I don't see anything flagged.
06:11Hey, we got amber cast.
06:18He's headed to the fermentation room.
06:21Dispatch, have the 110 head straight down to the river and start pumping water.
06:24We need all we can get.
06:24Copy that.
06:25110, begin routing water from the Cumberland and main lines.
06:28Copy you, dispatch.
06:29We're landing now.
06:30Ryan!
06:30Yep!
06:31Get a strike team, get in the fermentation room and start attacking it.
06:33Do everything you can to protect the vats,
06:35because if that room goes, it is game over.
06:38110, what's your ETA?
06:40We're just parked at the river.
06:41Setting up now.
06:42Okay, let me know when you charge the line.
06:45Come on, double time.
06:46Let's go.
06:49Start pumping around the vats.
06:51Anything to keep them from catching on fire.
06:54What is this stuff?
06:56Heritage's sour.
06:57Highly flammable.
06:58In my grandpa's most prized possession.
07:00What's the temperature in that room?
07:02Somebody get me a reading in there.
07:07Sealing temperature's around 500 degrees.
07:09Nothing all flashes over at 680.
07:10That fire teeth's moving.
07:11I need you all to get out of there.
07:13110, where is my water?
07:15We're doing everything we can.
07:17But I'm struggling to make it up the hill.
07:20It'll be a few more minutes.
07:22We may not have a few more minutes.
07:23Temps at 580 degrees, cab.
07:26Bust open those vats and drain them.
07:28The hell you will.
07:29You have to get back.
07:30Oh, great.
07:31Edward, this is a restricted fire zone.
07:33You cannot be here.
07:33This is private property.
07:34It's mine.
07:35Who are you to tell me what I can do?
07:36I'm the incident commander.
07:37You don't start walking away.
07:38I will have you arrested.
07:39You'd love that, wouldn't you?
07:41Water's coming.
07:4260 seconds, I see.
07:44Thank you, Captain.
07:45Dad?
07:46Temp in the vats is 650 degrees and climbing.
07:51All right, do it.
07:52Drain them.
07:52Look, I said the water's coming.
07:54It's too late.
07:55Look, and that sour is irreplaceable.
07:57Come on, don't do it, Don.
07:58Don't.
07:58Dad, if we do this, it's going to kill Grandpa.
08:02Don't.
08:02Don, please don't.
08:03Better him than you all.
08:04Do it and get out of there fast.
08:06OK, break them and drain them.
08:08Forgive me, Grandpa.
08:20Get back.
08:22All right, let's go, go, go, go.
08:24Come on.
08:24You son of a bitch.
08:26OK, I see.
08:27Your line should be charged.
08:30We got water.
08:33That's it.
08:40It's working.
08:43I guess we did have an extra second.
08:45Oh, you think this is funny?
08:48You weren't my son-in-law.
08:51I knocked the teeth out.
08:52Yeah, it'd make for an awkward Christmas, wouldn't it?
08:54Hey, Cap?
09:09That's a physician.
09:10I can tell you it's never a good idea to Rachel.
09:12Just getting my heart rate up.
09:14Looked like it was already pretty high out on that distillery call.
09:17Oh, Grandpa gets under his skin.
09:19Yeah, it's because he's a dick.
09:20I shouldn't say that.
09:23He is, he's just not a, he's not a nice guy.
09:27He's a, he's a difficult man.
09:29Really?
09:30I always heard that he was the one that funded the 113 remodel.
09:32He did.
09:34That was back in the days when they were on speaking terms.
09:41Anybody feel like smoothie?
09:43Yeah, I could go for one.
09:44Blue, you want a smoothie?
09:45No, I'm good.
09:50So what happened?
09:52Ryan chose the wrong career.
09:54Oh, it's a bit more nuanced than that.
09:56I'm his only grandson, and Grandpa was hoping I'd join the family business.
10:00You are in the family business.
10:01Well, he's in the Hart family business.
10:03Yeah, his grandfather was so ticked off, he cut him out of the Raleigh Trust.
10:06There's water under the bridge.
10:08I've made peace with it.
10:10I was hoping you could do the same.
10:12I will never make peace with him trying to use his money to drive a wedge between you and me.
10:16Yeah, well, either way, it wouldn't hurt to do a little damage control after today.
10:20I didn't start that fire.
10:22You're the one who made the call to destroy the sacred mash.
10:25You think I made the wrong call?
10:26No.
10:27I think that to a layman, it might look like you were quick on the draw.
10:30Hmm.
10:30And that this is an opportunity for you to take the high road, and I think you should take it.
10:35The problem with the high road is it never quite makes it to your granddad.
10:37Hmm.
10:38Speak of the devil?
10:39Not quite.
10:40It's the chief.
10:42Hey, chief.
10:42What can I do for you?
10:46Everyone, gather up.
10:48I have ordered pastries and coffee from DeAndre.
10:52Is it dispatch appreciation week?
10:53I thought you all deserved a little treat after you all rescued those kidnapped kids from their dad last week.
10:59Thank you, Alden.
11:00That's so sweet.
11:01Cammie, you were brilliant.
11:03Oh, say Cammie does it again.
11:04Shocker.
11:05That'd be nice.
11:06At least we'd get treats.
11:08I think it was better with sitting all day than processed sugar.
11:19Alden, who are they?
11:21Did I not miss when we had guests joining us today?
11:24No, you definitely did not.
11:26Why do they look like the bad guys from The Matrix?
11:28Let me introduce y'all to the folks from Haynes and Frears.
11:32The city has hired them to help emergency services run more smoothly.
11:36That's code for people are getting fired.
11:38We're getting doged.
11:39No, come on.
11:39We don't know that we're getting doged.
11:41My name is Ariella Kinsey.
11:43We're here because your city is rife with inefficiency and waste.
11:48I don't say that to insult you.
11:49Los Angeles, Atlanta, New York.
11:51Each of them was a morbidly bloated bureaucratic mess before we found them, too.
11:57But we whipped them into lean, mean, killer robot versions of themselves.
12:03So for the next few days, we're going to be embedding here, conducting interviews,
12:07making observations, and consulting before rendering our final evaluations.
12:11Take me to your largest office.
12:15This way.
12:16Excuse me.
12:20Yeah, people are getting fired.
12:26Don, thanks for coming by so quick.
12:28Have a seat.
12:29Sounded urgent on the phone.
12:31Yeah, afraid it is.
12:32I got a very unhappy call from a very high place today.
12:38So what's he going to do?
12:38File a complaint?
12:39Threaten to sue?
12:41Sue?
12:42Who are you talking about?
12:44My father-in-law.
12:45Who are you talking about?
12:47The mayor.
12:48They're about to hit us with a major round of cuts all across city services.
12:55How big?
12:56Every house loses five firefighters, plus salary and equipment treason.
13:00So Nashville's going to be a lot less safe.
13:03Damn.
13:03I know I pushed back hard, but the mayor said the cuts are across all emergency departments,
13:08not just us.
13:09Nothing he can do, either.
13:10We've hit a wall, Don.
13:11We need someone who can knock down that wall.
13:16Oh, you want me to call my father-in-law?
13:17Well, Mr. Rowley's been very good to the department.
13:19Hell, after we renovated your house, you ended up with an office better than mine.
13:24Yeah, well, that was before we had our fallen out, and this mess at his distillery just poured
13:28whiskey on the fire.
13:30Well, it's lucky you're good at putting out fires.
13:34All you need to do is decide how many firefighters are worth swallowing your pride over.
13:41Come in.
13:46Shut the door.
13:48Have some coffee cake.
13:50Your supervisor ordered it.
13:52So, Alden, I didn't expect to see you on this side of the table today.
13:55I'm just here to facilitate.
13:57Must be nice, not being in the hot seat.
14:00Nobody's in the hot seat.
14:01This is not an interrogation.
14:03Could have fooled me.
14:04Is it stuffy in here?
14:05I feel stuffy.
14:07I love your fit.
14:08Well, it's funny you should use that word, because that's what today is all about.
14:13Finding the right fits.
14:15Did you know that Nashville's emergency workforce is 20% larger than any comparable city in the
14:20country?
14:21What does that tell you?
14:22That this is where you want to be if your life is on the line.
14:24This call center has the highest save rate in the country.
14:26You certainly have a lot to brag about.
14:29According to your supervisor, you have by far the most commendations of anyone.
14:34I don't do it for the commendations.
14:36So why do you do it?
14:37Oh, I used to watch a lot of Rescue 911 reruns.
14:39To support my family.
14:40I just like telling people what to do.
14:42I do it for my late husband.
14:43Well, here's where it gets awkward.
14:49Alden tells me you have more HR complaints than anyone here.
14:53I don't know.
14:55You called one co-worker a big yikes, and another one an insufferable tryhard.
15:01It did hurt my feelings, yes.
15:03That's just Megan being Megan.
15:04Stealing company property, leaving passwords out on Post-it notes.
15:09Okay, we literally all do that.
15:10Oh, I track all of them on an app on my phone.
15:12Like, who can remember all of those numbers and characters?
15:15See?
15:16You shouldn't be showing us those.
15:18Would you stop typing?
15:20You should lower your voice.
15:22Sorry, I'm just feeling really triggered right now.
15:25How would you like it if I sat here in judgment of all of you?
15:28You are a sycophant in a pantsuit.
15:32You, your comb-over is not fooling anyone.
15:34You are a snitch, and you are a bitch.
15:38Please don't fire me.
15:40I'm sorry.
15:40Um, can I just take that last part back?
15:50I always hated this place anyway.
15:52Look, I know you probably have some folks in your crosshairs,
15:54but I feel compelled to tell you that Stanley taught me everything I know.
15:59Ouch.
16:01Sorry.
16:02And Lorna is the most promising young dispatcher I've met here.
16:06Well, that's very noble of you.
16:07But perhaps the person you should be advocating more for is you.
16:10When it comes to waste, you're at the top of my leaderboard.
16:14What?
16:14I invested my husband's entire estate into making this the most innovative call center in America.
16:20Well, let's talk about those innovations, shall we?
16:23Starting with the software CyberSight.
16:25It receives live feed from body cams, traffic cams, and ring cams,
16:29and it even allows two-way video calls with 911 callers.
16:33Yeah, it's a powerful tool.
16:34Yet you use it in less than 2% of your calls.
16:38Did you know that the servers required to power all of your new software
16:41have increased energy consumption here by 39%?
16:46Is it really 39%?
16:48Not to mention all the specialized training.
16:51All in, your brainchild costs Nashville $1.7 million in annual operating expenses.
16:57How much money is a life worth?
16:59I try to stick to quantifiable figures.
17:01But there is one even more precious resource that you burn through more than anyone else.
17:07What's that?
17:09Time.
17:11You spend more than three minutes longer on calls than the national average,
17:15and you use the words please and thank you more than eight times the next closest person.
17:19That's called good manners.
17:21I try to make a human connection.
17:24I don't know how else to do my job except with kindness.
17:29Well, you best figure one out soon.
17:30Maybe you'll be finding a new job.
17:35Y'all know that you are two of the people that I love the most in this world.
17:39I expect for you to treat each other with respect and good manners.
17:45You have my word.
17:46I will do anything for my little girl, Blythe.
17:49Even this.
17:51I know we're in crisis,
17:52but I'm hoping that this is the breakthrough that I've been praying for.
17:56Donnie, why don't you start?
17:58Edward, I know you feel that some of the measures I took at the distillery fire
18:06were influenced more than by just tactical considerations.
18:13You mean having your goons destroy my priceless mash for no good reason?
18:17And that perhaps I was guilty of an overabundance of caution.
18:26An overabundance of caution?
18:29What the hell kind of apology is that?
18:31Blythe, hold on.
18:32You tell them I was going to apologize?
18:34No.
18:35I said that you would take ownership for whatever it was that happened.
18:38What happened was that my team successfully extinguished a potential fatal fire with no loss of lives.
18:43I have nothing to apologize for.
18:46Oh, you come across like the all-American hero.
18:49But I see you, Don.
18:52You're underneath that shiny smile and that aw shucks charm.
18:56You are petty and you are proud.
18:59I'm not going to sit here and be insulted in my own home.
19:02Your home?
19:03Raleigh Manor's been in my family for five generations.
19:05You are just a tenant.
19:06Daddy.
19:08Now, you said this was to clear the air.
19:12Let's just all be real about why we're actually here.
19:14My checkbook.
19:16The chief called you.
19:18And the mayor.
19:19And half the city council.
19:20And unlike you, they actually appreciate what I've done for them.
19:24All right.
19:25What are your terms?
19:27Well, first, I would just like a regular seat at this table again.
19:31Not just holidays.
19:34Well, that sounds reasonable to me.
19:36Fine.
19:38What else?
19:39And I would like you to admit that on that call, you were motivated by nasty, rotten, old-fashioned malice.
19:48Moment of truth, Don.
19:49What's it going to be?
19:51What's it going to be?
19:58It is possible that in the heat of battle, I let ill will cloud my judgment.
20:03But in my own defense, you were forcing a confrontation at a critical moment, and there is a reason why we keep civilians away from the scene, even if they do own it.
20:15Well, that's better, at least.
20:18I'll call the mayor.
20:19I'll tell him to expect a wire transfer tomorrow.
20:22Terrific.
20:23Thank you, Edward.
20:24Thank you, Edward.
20:25Oh, just one last thing.
20:31You have to fire that kid, Blue Bendings.
20:34What?
20:35Daddy.
20:36When I read the incident report on the distillery, I was shocked to discover that one of the firefighters who destroyed it, he'd never gone to the academy.
20:45So I called the chief, and he said, that was your son.
20:51Now, it's bad enough that you lied to me about this for all these years, but now you're parading this bastard all over town.
20:58And now you are crossing the line.
20:59What did I tell you when you married him, huh?
21:01That he would bring shame on our knees.
21:04Excuse me, I have never once been ashamed of being married to this man.
21:07Well, maybe it's time you started.
21:09Get out of here before I drag you out.
21:11Oh, there he is.
21:12Ladies and gentlemen, the real Donald Hart.
21:15I think that you should leave.
21:24You know my terms.
21:28Goodbye, Black.
21:45Hey, you have got to see the char that we did on these ribeyes this weekend.
21:51Look at this.
21:52Look at that char.
21:53Okay, if you're not interested in grilling, obviously something's up.
22:00You want to talk about it?
22:04NFD is looking at mass layoffs.
22:06That's why the chief wanted to see me.
22:08So, I reached out to your grandfather for help.
22:11He has agreed to cover the gap.
22:13What's the catch?
22:15What's the catch?
22:17He'll only cut the check if I fire Blue.
22:22Damn.
22:25When do you find out about the big secret?
22:27After the distillery fire, he's using these budget cuts as an opportunity to make me pay.
22:33What are you going to do?
22:34I don't think I have a choice.
22:40He loves it here.
22:42He's home.
22:43It is going to kill me to have to kick him out.
22:48Good morning, Lorna.
22:50Is it?
22:52What the heck is this?
22:53I heard from Jeff and Graveyard.
22:55They're going to be keeping track of how many calls we take a day now.
22:58What?
22:59Timing them, too.
23:00We got to keep them under the national average, or we get docked.
23:03You're kidding me.
23:04It gets worse.
23:05They're going to watch over us now like pit bosses.
23:08Is this a password?
23:10Write that down.
23:12Harris Joan.
23:13This is outrageous.
23:15We don't need a bunch of over-educated babysitters.
23:18Keep it down.
23:19They have ears everywhere, including your calls.
23:21On our calls?
23:22What are you talking about?
23:24They'll be giving you live feedback on your performance.
23:27I'm getting stage fright already.
23:29How can they evaluate what we're doing in real time?
23:32They're not trained for that, Alden.
23:34Not technically.
23:35But their systems have proven to get results.
23:37Miami, Chicago, New York, especially L.A.
23:40They've all increased their call volume and their satisfaction metrics
23:43while reducing the workforce.
23:45And how is that a good thing?
23:46Look, we've already been boarded, so we might as well embrace it.
23:49Just remember, snap, snap, bang, bang.
23:51Someone should tell them snap, snap, bang, bang
23:53isn't how we do things in Nashville.
23:55It is now, because their report goes straight to the mayor.
23:599-1-1, what's your emergency?
24:02Hello?
24:03Is this 9-1-1?
24:07Uh, yes, sir.
24:08What's going on?
24:09Yes, I'm at the Shady Acres home at 5-4-9-3.
24:169-1-1, what's your emergency?
24:21Faster delivery.
24:23No, wait.
24:24The address is 5-4-3-9.
24:29I said a free-to-long.
24:319-1-1, what's the location in nature of your emergency?
24:33What's that, ma'am?
24:34Can you slow down, please?
24:35I don't think I can go slower, actually.
24:37Better.
24:389-1-1, what's your emergency?
24:399-1-1, what's your emergency?
24:419-1-1, what's your emergency?
24:42Better.
24:43You're calling about a leaky sewer line?
24:45You want 3-1-1, not 9-1-1.
24:46Noisy neighbors, not an emergency.
24:48That's what Google is for.
24:49Call back when somebody's bleeding.
24:50Excellent.
24:51Uh, sir, what exactly is your problem?
24:53Well, ma'am, I'm just feeling lonely.
24:57Lonely?
24:58I can hear that.
24:59But it's not your job to keep them company.
25:02Look at your count.
25:04And didn't move on.
25:06Uh, sir, you should see your facility therapist.
25:09I see they have one.
25:11What, dear?
25:12The therapist at the place where you live.
25:15I'm sorry.
25:15Goodbye.
25:16So sorry.
25:22Next time, Skip, though, I'm so sorry.
25:299-1-1, what's your emergency?
25:31Please help.
25:32I lost Leo.
25:33All right, who's Leo?
25:34I'm babysitting him.
25:36He's 5.
25:37I was folding laundry, and then I looked up, and he was gone.
25:39And now I can't find him anywhere.
25:40Leo, come out!
25:42Okay, take a breath.
25:43What's your name and address?
25:44Aaron, 87 Sunset Drive.
25:46All right, hi, Aaron.
25:47I'm Cammie.
25:48Help is on the way.
25:48Has he ever done this before?
25:50He loves to play hide-and-seek, but he always comes out when I yell,
25:53Olly, olly, oxen free.
25:54Olly, olly, oxen free, Leo!
25:56Does the home have a swimming pool?
25:58Oh, God.
26:00Yes?
26:02Go check.
26:06He's not in the pool.
26:09Okay, that's good.
26:10Uh, check the crawl spaces, the attic, and any vehicles in the garage.
26:16Sonia, attic.
26:18What?
26:20Aaron, I'm sorry I missed you.
26:21Can you hear me?
26:22Yes.
26:23Yes, I can now.
26:24Maybe he's hiding in one of the beds.
26:27I just realized I didn't check them before I called you.
26:29That's enough hide-and-seek.
26:31Let's go, Cammie.
26:34Aaron, you said you were folding laundry.
26:38Did you happen to put in another load after that one?
26:41Yes, why?
26:43Go check the washing machine now.
26:47Oh, my God, he's in there!
26:48Aaron, help me!
26:50He's stuck in there!
26:51The door won't open!
26:52That's because it's in the middle of the cycle.
26:55What kind of washing machine is it?
26:56And I need the model number two.
26:58Front loader L-A-L?
27:00Did you say A-L?
27:01Ah.
27:02A-L.
27:03Okay.
27:03To emergency, open the door, unplug the machine, and it should unlock.
27:12Didn't work, it's still locked!
27:14The water's rising, it's drowning!
27:16It doesn't make sense, it should have worked.
27:18What was the washer model?
27:19Oh, she said it was a front loader A-L, but I'm plugging it didn't work.
27:22You sure she didn't say H-L?
27:24Well, the connection was bad, of course.
27:25Let's try something else, Aaron.
27:27Plug the machine back in.
27:28Plug it in again?
27:29Yes, and hurry.
27:31It's in.
27:32All right, now press the start button twice, then the spin speed four times, and then now
27:37press start one more time.
27:43It's working, no under straining!
27:44Leo, are you okay?
27:53Is he breathing?
27:54I'm okay.
27:55Yeah, he's okay, I think he's okay.
27:56Leo!
27:59Okay, paramedics will be there soon.
28:04Thank you, Stanley.
28:05Yeah.
28:05Thank you, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry.
28:15Hello?
28:18Hello?
28:24All right, Cap, I didn't hear you.
28:26Probably should have asked permission to do this, huh?
28:28What exactly is this?
28:30I realized after that distillery fire, I'd never trained on pumping water from a backup
28:34source.
28:36Figured I'd practice and wash the rigs at the same time.
28:41Don't tell your brother, but you are the most impressive cadet we've ever had.
28:44Not that impressive.
28:46Can't go more than a few seconds without the pump running dry.
28:49Water line in the bins is even lower than those hydrants at the distillery.
28:55That's it.
28:57I believe that's it.
28:58That's what?
28:58That's the mission piece in all this.
29:00Oh, great.
29:01I have no idea what you're talking about.
29:03Well, that's okay.
29:03I gotta go to the city planner's office.
29:05You tell Rye he's in charge while I'm gone.
29:07Did you still want to talk?
29:08I hope not.
29:11Okay.
29:19Ariella, can I have a minute?
29:21Taking a lot of those today.
29:23Tilda, out.
29:27Hi, Cammie.
29:28Hi, Tilda.
29:30So, what do you want?
29:33I understand that you have a certain way of doing things at your company, but snapping
29:40at people, breathing down everyone's necks, it's just not how we operate around here.
29:44Around here?
29:45You mean in Nashville?
29:47Any other day, if I wasn't sure what I heard, I would have asked, can you please repeat
29:54that?
29:55But today, all I can think is that I say please too much or that I take too long.
29:58And me, second-guessing myself, almost got a kid killed.
30:01And you're blaming me for that?
30:03You put people under too much pressure, they'll make mistakes.
30:08People?
30:09Or you?
30:12I'm going to be brief because I know how much you like that.
30:18You ever tap into one of my calls again, you won't have to fire me because I'll quit.
30:28Edward.
30:29Thank you for meeting me.
30:31Yeah, it's the first invitation I've had from you in 28 years.
30:34I wasn't going to miss it.
30:36I, uh, took the liberty of ordering you a whiskey, Raleigh number seven.
30:40Two fingers just doesn't make up for 2,000 gallons, but, uh, it is a start.
30:45That's why I called.
30:46I would like to put all this petty crap behind us.
30:49So, you ready to accept my terms?
30:54Not quite, but I, I have a counter offer for you.
30:57Well, let's hear it.
30:58You are going to save every firefighting job in this town.
31:02Including that kid blue?
31:04Especially that kid blue.
31:07And why on earth am I going to do that?
31:10Because I keep thinking about your distillery and the dry hydrant.
31:14If we had enough water to pump, we could have gotten on top of that blaze in no time.
31:21And you, and your mash would have been saved.
31:23I just keep thinking, why, why couldn't we draw enough water?
31:26Now, you did a renovation to distillery, what was that, about two years ago?
31:29I suppose.
31:30Why?
31:31I paid a visit to the Department of Public Works.
31:34They couldn't find any record of your flow test from the last two years.
31:39They, they couldn't find a record of anything since you did the work.
31:41What are you implying?
31:45You've been stealing water.
31:47In order to boost production, you tapped into the water that should have been feeding into that hydrant.
31:51Instead of going down to the river, which, as we learned firsthand, was not so easy to pump out of.
31:56Do you think I put tap water into my prize whiskey?
31:59Not in your whiskey.
32:01But in everything else.
32:02Cool your distillers, flush out your equipment.
32:05And that's your trump card?
32:08Well, it's one of them.
32:08I also looked into your real estate holdings, especially the apartments down by the river.
32:13Those, those hydrants are in violation as well.
32:15Can you imagine if that was to somehow leak out to the press?
32:20That sounds like a threat.
32:22You can call it what you want.
32:24Well, then are you ready to admit the truth?
32:26About what?
32:27That you destroyed my fermentation vats because you wanted to.
32:32No, I did it because it was the right call, but I have to admit, it felt damn good to watch you suffer.
32:41Well, we'll just see who is going to be suffering in the end.
32:49911, what's your emergency?
32:52Hello?
32:53Hello?
32:54It's a butt dial.
32:55Hang up.
32:55We don't hang up on pocket dials.
32:57You do now.
32:58Lorna, hang up and clear the line for an actual caller.
33:01Lorna!
33:02It's okay.
33:03Just follow up with a text like we were trained.
33:09911, what's your emergency?
33:12Can you hear me?
33:14Anybody there?
33:16Hello?
33:16Kick it.
33:17You've got other calls.
33:19Call dropped.
33:20Told you.
33:21Butt dial.
33:22911, what's your emergency?
33:26Hello?
33:26Hello?
33:27Same number.
33:29Probably a bot.
33:30Push it to voicemail.
33:31I don't push anything to voicemail.
33:33I told you.
33:34Butt dial.
33:35Hang up.
33:37That's it.
33:38I'm patching in.
33:41Nobody's there.
33:42Hang up.
33:44If anybody's there, hit a button.
33:48I hear you.
33:50Okay, I'm sending you a video chat link.
33:51Click the link so I can see what's going on.
33:53It looks like you're choking.
34:04Okay, ball up your fist like this, put it right under your ribcage, and then punch as hard as you can with your other hand.
34:10Come on.
34:10Yes.
34:11Yes, just like that.
34:17She's not going to make it.
34:19Okay.
34:22Okay, go to the chair and fall with all your weight so that it hits you right here underneath your ribcage.
34:27Ma'am, if you can hear me, please don't give up.
34:38Come on, you're not alone.
34:39I am right here with you.
34:41I need you to summon up all the strength you have left and get up.
34:45No.
34:48Oh, come on.
34:50Please.
34:50Please.
34:50Yes, yes.
35:04Okay.
35:08How do you feel, ma'am?
35:11Better now.
35:13Oh, my God.
35:14You saved my life.
35:17You did the hard part.
35:19Eating alone in a hotel room.
35:23That would have been a sad way to go.
35:26Oh, thank you.
35:28Okay.
35:29Yeah.
35:37Hey.
35:37Are you crying?
35:42No.
35:43I don't cry at work, ever.
35:45What's going on?
35:46I just wanted to give you this.
35:49Your letter of resignation?
35:54I told you what would happen if you jumped into one of my calls.
35:57You can't quit, Cammie.
35:59Why not?
36:01I lied.
36:03I was crying.
36:06That woman that you saved,
36:09eating sad takeout alone in some random hotel room.
36:14That's me.
36:18I even have the same pencil skirt.
36:21If you hadn't taken the time,
36:23if you hadn't enabled that video call,
36:25everything that you put into this call center,
36:27you saved her life.
36:31And you did it your way.
36:32Which will never look good on your stat sheet.
36:37You're inefficient.
36:39You're slow.
36:40And you're overly polite.
36:41But, believe it or not,
36:43we both want the same thing.
36:45Which is what?
36:46To help as many people as possible.
36:48So, I will stay out of your way,
36:52but you cannot leave.
36:57I guess I can stick around.
37:02Hey, you were a music producer, right?
37:06You Googled me?
37:07I had Tilda pull up your LinkedIn.
37:10Why did you give it all up for this?
37:13No offense.
37:18My husband and I were having dinner.
37:23We were joking about becoming empty nesters.
37:30And at first I thought he was laughing.
37:32But then he looked at me with these...
37:38With these eyes.
37:42I'll never forget that look.
37:46And then he fell over.
37:52He was joking.
37:53Just like our girl today.
37:56I didn't know the Heimlich on the ground.
37:59I had called 911 and it went to voicemail.
38:01I didn't even know they had voicemail.
38:04I am so sorry I told you to push that call.
38:06The world needs more people like you.
38:09Well then, honey,
38:09you gotta stop trying to fire all of us.
38:12I have Boba.
38:14Not all.
38:16Who wants Boba?
38:17On the house.
38:18Just one more, actually.
38:21Alton?
38:23No.
38:24I looked through his books.
38:25He's expensed two dispatchers' salaries
38:27worth of company meals this year alone.
38:29And he's been paying himself
38:3120 hours overtime a week
38:32for the last five years.
38:34Which is fraught.
38:38He has no idea, does he?
38:41I'll wait until everybody gets a Boba first.
38:43Then I'll drop the hammer.
38:45It's just good manners.
38:46You're learning.
38:53Hey, babe, what's up?
38:55Oh, I'm just out for a ride.
38:56Thought I'd check in,
38:57make sure you didn't suffer a stroke.
39:00Why would you say that?
39:01Because brain damage is the only excuse
39:03for doing something so damn stupid.
39:05Did you actually try to blackmail my father?
39:08He told you.
39:09Yes, I'm the one that brought you all
39:10to the peace table.
39:11Of course he did.
39:12I needed to keep you out of it.
39:14I found out your dad's been up
39:15to some pretty shady stuff.
39:16Well, then you should have told me.
39:18And then we could have dealt with it together.
39:20Even if it meant air in your family's dirty laundry?
39:22Yes, if it's the right thing to do.
39:24Instead, you fired a shot across the bow.
39:27And, listen, I hope you're ready
39:28because you know that when my father goes to war,
39:30he goes full scorched earth.
39:32And no matter what happens in the end,
39:33now everybody gets burned.
39:35Honey.
39:51What the heck?
39:57All right, Taylor,
39:58we need to order two more vials of diazepam,
40:01three morphine.
40:02Mm-hmm.
40:03Whoa.
40:05What the heck is that?
40:07Somebody's in our system.
40:09PD-16, please respond to that wellness check.
40:12Copy, dispatch.
40:13Can you repeat the address?
40:14Yep, sending it to you now in the cab.
40:18Hey, dispatch.
40:19Something's wrong with IMDT.
40:21You're not looking at a pirate flag, are you?
40:23How'd you know?
40:26Because I'm looking at the same thing.
40:28Did y'all just get locked out, too?
40:29Yeah.
40:30Prepare to be boarded.
40:35Creepy.
40:38Whoa.
40:40System's going haywire.
40:43Flash flood alert.
40:45Wildfire alert.
40:47Toxic spiel alert.
40:48Who could be doing this?
40:51Attention.
40:52All personnel.
40:53Earthquake alert.
40:54Earthquake?
40:55Here?
40:56Attention.
40:57All personnel.
40:59Clear attack alert.
41:00They just said nuclear.
41:01What the hell is going on?
41:03We've been hacked.
41:04Wildfires and earthquakes.
41:13What is happening in Nashville, Willie?
41:18Tornadoes.
41:18What?
41:22Whoa, whoa, whoa.
41:24Hey, whoa, whoa.
41:25Ah, ah, ah, ah!
41:26Is it over?
41:39I don't think so.
41:40Six hours.
41:42This is the timer.
41:43To what?
41:44Drill time is over.
41:47It's a ransom.
41:49They want the city to pay 10 million.
41:51Or what?
41:52Nashville gets bloody.
41:58Oh, God.
41:59We're all going to die.
42:00Hold on.
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