Nissan 2018 NV3500. Oil pan full of sludge

Dave's Auto Center review

Car #Car engine #love car #riview car #Riview Car engine

Transcript

00:00We've got an interesting ugly problem here.

00:03Ugly, because 60,000 miles and it's got...

00:08Ouch!

00:09Look at all this metal in there.

00:12Lack of lubrication.

00:13This one actually spun the bearing in the rod.

00:15The one you don't do.

00:16That's the most expensive oil change in the world.

00:30Now, this thing has been tough.

00:57We tried to work within the customer's budget.

00:59This is so much sludge in the engine.

01:01Didn't want us to rebuild the engine.

01:02It was too expensive, so we got a used engine.

01:05And if you watch me, you know how much.

01:07Remember?

01:07The knees.

01:08Used engines make me quake.

01:10We sim tested it like we like to do on all our used engines,

01:13and it failed to sim test.

01:15We had low compression a couple holes.

01:16So what we did is we pulled the heads off, spoke to the supplier.

01:20They worked with us.

01:21We pulled the heads off, did a complete valve job on them.

01:24And on a direct injected engine, that's a great thing to do

01:27because the valves were just carboned up to heck.

01:30Let's hear it.

01:32Booyah!

01:33So we're just going to do some final checks on it.

01:36Man, deliver this thing.

01:37I love it.

01:39I love helping a customer out.

01:41I would have preferred to give him a full warranty with a remand,

01:43but it just blew his budget.

01:45You know, guys, that's what you remember.

01:47If you can work with a customer and still do a good job,

01:49and you don't have to sacrifice the quality of your craftsmanship,

01:53and you can find a way to, you know, both of you meet,

01:56you'll gain a customer for life.

01:58And this guy's got a fleet of these.

01:59So I'm happy to work with people like that.

02:03So I'm done.

02:20This is the one where the oil was just thick and nasty,

02:25and the sludge inside this motor was beyond belief.

02:27Let's start it up, Kyle.

02:29Oh, yeah, baby.

02:34Nice and quiet.

02:36Loving that.

02:36All right.

02:37Let's hook a scanner up to it.

02:39You've checked all your fluid levels, Kyle.

02:42All fluid levels are good.

02:43Let's hook a scanner up to it and go for a drive,

02:45and make sure all our ready code's set.

02:48At least we won't get the EVAP or the O2 sensors in the CAT.

02:53Okay.

02:54Let's take it for a drive.

02:55You know, this vehicle, Kyle,

02:58it was used as a transport for like a ski lodge from the bottom,

03:01you know, like just between the hotel and the mountain or something like that.

03:04Right.

03:04So basically, this is, you know,

03:05let's start it up in cold weather and drive it for a mile back,

03:12and that's it.

03:13Let it sit until I got it and use it again.

03:15Which is, I can't think of anything harder on an engine than,

03:18you know, pouring sand in the dang thing.

03:20Oh, right, right.

03:20Right.

03:21You know, so on an engine like that,

03:23he needs to do an oil sample on it and determine how fast he's breaking that oil down,

03:29you know, because he's not getting it warmed up enough to burn off the acids and things like that.

03:33Oh, yeah.

03:34No lights or anything?

03:35Everything's...

03:35No, everything's good.

03:38Okay.

03:39Just take it down a furniture road.

03:40Now, what we like to do, folks, you know, in my four C's, condition, cause...

03:46Correction, confirm.

03:49You're the man, Kyle.

03:51Condition, cause, correction, confirm.

03:53What we're doing now, we had the condition, engine was sludged up,

03:58the cause, infrequent and improper oil changes,

04:01and for the drivability of the car, we've determined now.

04:04The correction, we ended up getting a used motor, we had to pull the heads off of,

04:09we did a valve job on the heads.

04:11Yep.

04:11Because in our sim test machine, we had some leakage, right?

04:16Yep.

04:17So we took care of that, inspected the bottom end, it was a cheaper way to go.

04:22Now we're confirming our repair.

04:24Yep.

04:25By taking on a good test drive.

04:27These are the things maybe sometimes, you know, a shop could just do a little better at.

04:31I know it's costly, but if you'll just stop and think for a minute,

04:35and Kyle knows this, cause he's been a tech for me for years.

04:38How much more costly is it, Kyle, when you didn't just take that extra five minutes or 10 minutes

04:43to confirm your repair, but now the customer comes back, the service rider's got to deal with it,

04:48you got to relook at it, you got to get back familiar with it to dot, you know, just blah, blah, blah.

04:53Usually, I mean, it's, you bite the bullet on the big repair first go, it's, it usually is better,

04:58you know, you make sure, I mean, I got 99.9%.

05:01It's always better to make sure that when you're done with it, you give it,

05:04when you give birth to that thing, it don't come back to the hospital.

05:07I don't want to see it again.

05:08No.

05:08Everything's looking good, man.

05:10The O2 sensors are nice and cycling.

05:13Whip this thing around, let's get back to the shop.

05:15I think you're good, man.

05:23Got a little bit of a driveline shutter, doesn't it?

05:26Yeah, a little bit.

05:27But stop it again, you got anybody behind you?

05:29No, come to a full stop.

05:34Yeah, and on the driveline shutter, everybody, you usually start feeling that come in around

05:3820, 30 mile an hour under a heavy load.

05:41Now, that has nothing to do with the work that we did, because we couldn't even test drive the

05:44vehicle when it brought to us, the engine was blown up.

05:47But these are, these are things you want to put on your ticket.

05:50Customer spends all that money, and they get the truck back, and they're totally like

05:55in the zone on this.

05:56They're going to hear the squeaks, the rumble, the things like that.

06:00And if you didn't kind of note that and cover your butt, for lack of a better way to say it,

06:04they're tuned into that.

06:05They just dropped, you know, thousands and thousands of dollars on a vehicle,

06:10and they're going to be like, I mean, they're going to know everything, man.

06:13A little hypersensitive after that.

06:16Hypers, that's excellent.

06:17They're hypersensitive to it.

06:19So you kind of got to say, hey, you might have a little driveline vibration,

06:23the tires could need balancing, things like that.

06:25They know, oh, that's something else.

06:27Or they might, you know, think that it was you.

06:30Guy's going to be happy to get this back.

06:31You know, now we go the extra mile, and we talk to this guy and say, look,

06:34let's get some oil samples on the rest of your fleet,

06:37so you can avoid this problem on your other Nissan van.

06:41I'm pretty sure this guy would rather spend a little bit of money with me on like 20 vans,

06:45than a crap load of money with me.

06:47Yep, so I'm doing an engine and half of them.

06:49On 10 of them, right.

06:50Do your maintenance, dang it.

06:51I'm busy.

06:53We got a t-shirt with that on, you know that?

06:55Yeah.

06:55I'm an engine builder.

06:56This is what I do.

06:5790% of my business, I'm not an oil change shop.

07:00You know, in fact, you come to me for an oil change,

07:02I'm going to tell you I'm out until Christmas.

07:03I don't have time for oil changes.

07:05But if you've got a guy that doesn't make money off of what he's trying to preach you to do,

07:10that might be the guy you want to listen to.

07:12I'm going to do my final look over, final touches right after this.

07:15All right, man.

07:16Get that oil change sticker in here.

07:17Wrap it up, dude.

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