00:00What we've seen is an utterly damning indictment on the regulator that's meant to safeguard
00:07patient standards and safety in health and in social care settings, and whether it's
00:13one in five health and care providers not having received a rating, or the fact that
00:18we've seen hospitals not being inspected for over a decade, or unqualified inspectors and
00:26inexperienced inspectors being sent into health and care settings with little experience
00:29of the issues that they're confronted with. This is, I think, a stunning failure and speaks
00:36to the culture of a conspiracy of silence and brushing things under the carpet that
00:42we ended up with under the last government, because if they were honest about the scale
00:46of the challenge, they'd have to be held accountable for their own failures. We've got to move
00:50quickly, making sure the CQC has the right permanent leadership, making sure the public
00:55are informed in a very honest and transparent way about the failures and the lack of confidence
01:02we have in the ratings that the CQC has provided, and also providing people with that reassurance
01:06that we're going to move quickly to turn the situation around.
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