00:00The Care Quality Commission inspects and rates residential care homes and nursing homes.
00:05The general public have access to these inspection reports and ratings. Assessment reports include an
00:11overall rating. In addition, they give a rating for each of their five key questions which are
00:17safe, residents are protected from abuse and avoidable harm, effective, residents care treatment
00:23and support achieves good outcomes, helps to maintain quality of life and is based on the
00:28best available evidence, caring, staff involve and treat residents with compassion, kindness,
00:33dignity and respect, responsive, services are organized so that they meet the needs of patients
00:39and finally well-led. The leadership management and governance of the organization make sure it's
00:44providing high quality care that's based around individual needs, that it encourages learning and
00:49innovation and that it promotes an open and fair culture. There are four ratings the CQC award
00:55which range from inadequate to outstanding.
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