00:00OrthoAlabama deletes negative reviews posted online by its customers and patients.
00:06There's major negligence issues within this facility.
00:10I experienced this myself as a patient in 2019.
00:15So in this review, I'll show how one of the OrthoAlabama doctors, Srinivas Malampati,
00:23he basically flaked on a surgical operation scheduled.
00:28Unbelievable.
00:28The patient who got dumped wrote up a review.
00:32The practice of the doctor saw this and attempted to delete it so nobody else could read it.
00:38With the practice since 2007, he's based out of the 1801 Gas and Highway location in Birmingham,
00:48very close to Trustful.
00:50This review is from the Pills City satellite office that OrthoAlabama opened in 2024.
00:58Internet reviews are important when it comes to doctors, hospitals, and medical practices.
01:06Those that decide to try and censor people's opinions and have these removed, I think it's wrong and it borderlines
01:15on deceptive or fraudulent behavior.
01:19In the modern era of social media, it's become way too easy to manage perception people have of you in
01:28the public.
01:29Patients can visit you as a doctor, for example.
01:32People have a negative experience, go home and spend two or three hours writing about it, put it up on
01:39the internet.
01:39And on some of these websites that put the power in the hands of the business owners and employees,
01:49they can hit one button and have these opinions removed.
01:53This review was posted to the Yelp website, which publishes crowdsourced reviews about businesses across the United States.
02:05There's still some evidence of this being removed.
02:09You can find via an online search on Google.
02:13You type in the name of the doctor in Pills City, go over to the tools area, and refine your
02:21search to the past year.
02:23It's the second result.
02:25The text reads,
02:26We made an appointment to see Dr. Malampati in the Pills City location, which, by the way, is not easy,
02:32too.
02:33Alright, so if you click on that link, you will find the review has been removed.
02:39I read this a few months back, and I screenshotted it.
02:43April 19, 2026.
02:46They write,
02:47We made an appointment to see Dr. Malampati in the Pills City location,
02:50which, by the way, is not easy to find.
02:53He's only there one day a week, I think.
02:57And they share an office with an optometrist.
03:00There's really nothing that tells you he is there.
03:03We had to ask, are we in the right place?
03:07So they took us back to a room within a few minutes.
03:10Less than 30 in the waiting area, and we ended up waiting almost two hours.
03:17Then finally someone came in and admitted they totally forgot we were there.
03:23Okay, fine.
03:24They owned up to it and apologized.
03:25It's okay.
03:27We can move on from that.
03:29Dr. Malampati was great.
03:31Very thorough.
03:33Great bedside manner.
03:34He schedules an MRI and wanted us to come back.
03:38MRI was done, and we returned one week later.
03:42This time we saw him in his main location.
03:45That's near Trustful.
03:47And thankfully, wait time was much better.
03:50His nurse practitioner saw us first, and she was very thorough.
03:54But she interrupted us when we tried to tell her something, and we had to make her listen.
04:01We saw Dr. Malampati again.
04:03He wanted us to schedule a nerve block procedure, which would be performed at Surgical Institute of Alabama.
04:11That's in Vestavia Hills.
04:13We immediately scheduled the surgery for December 23rd, 2025.
04:19They would call us the day prior to confirm the time.
04:24December 22nd comes, and by 3.30 p.m., we still had not received confirmation.
04:31We called Surgical Institute, and the lady who answered the phone said,
04:36What is your name?
04:37Oh, yes.
04:38We have you down for tomorrow, and they will be confirming this.
04:43But we were just really backed up.
04:45But you will hear something.
04:47We go to bed at 9 p.m., and still no word.
04:50December 23rd comes, and we've taken vacation from work, and they're sitting here waiting.
04:57At 7.30 a.m., I called Surgical Institute, and the lady who answered said rather rudely that she had
05:05no idea what we were talking about.
05:08No appointment was scheduled for us.
05:10We repeated the story about how someone at her office said we were on schedule, and she kept repeating,
05:20You need to call Malampati's office.
05:23No one from there has ever sent us anything to do with your information.
05:29I called Tracy, Dr. Malampati's nurse, and left a voicemail to please call us ASAP.
05:37By 9.30 a.m., we gave up hope and decided to eat drink since obviously the nerve block was
05:45not happening.
05:46It's April 19th, 2026, and Tracy nor anyone else at OrthoAlabama has yet to call us back.
05:55We've been completely ghosted by this facility as if we were never there.
06:01We've told everyone we know to avoid this place.
06:05I'll talk about what happened to me in my own exam.
06:08All right, so my issues with Dr. Perry L. Savage, Sr. in OrthoAlabama Spine and Sports.
06:16September 14th, 2019, $300 cash visit.
06:23Appointment at 3 p.m.
06:25I sat in the waiting room two hours until I saw him.
06:29Walked out of the place near 6 p.m.
06:33Their waiting area does not offer patient-customer privacy or security.
06:38A crude half-wall Chinese screen curtain separates patients from the sign-in area where four or more patients at
06:49one time give their personal details.
06:51Customers can be heard giving personal health information, which is a concern of HIPAA, H-I-P-A-A.
06:58In the general waiting area adjacent to this, in the visit with Savage, I presented images of my own head
07:07and neck,
07:08clearly showing the issues, which included several-inch diameter head trauma.
07:14Curiously not acknowledged by this 50-year surgeon and professional who graduated from the University of Alabama School of Medicine
07:23in 1968.
07:25Probably has seen almost every type of injury that is humanly possible.
07:32So one thing Savage told me was that the medical imagery that I showed him to assess my injury was
07:41not good enough.
07:42He wrote this in my chart.
07:44You can see it here.
07:45He says I just showed him a few slides of CT copied on paper.
07:51This is not accurate.
07:52I had a DVD-ROM disc that Dr. Savage put into his computer in the examination room.
08:00We both looked through imagery.
08:03I pointed to the same area in these pictures where anomalies have been noted.
08:09And again, he told me with a straight face that those were not injuries.
08:14My pictures looked normal.
08:16And I'll show some new findings as of April, 2026.
08:22Interestingly, the same CT scans that I shared with him that he said weren't good enough have been newly assessed
08:30to be a high-resolution bone algorithm slice appropriate for evaluating osseous bone integrity.
08:39I had a chance to put this imagery in front of some new experts and compare this new information to
08:49the few lines of text Savage wrote in my chart.
08:54All right.
08:55So the area we're looking at, an axial view of the craniovertebral junction, specifically focusing on the base of the
09:03skull and the first cervical vertebrae, C1, the atlas.
09:06Primary findings.
09:08Within the highlighted red region, patient's left side image right, there's a significant disruption in the cortical continuity of the
09:18C1 lateral mass and posterior arch.
09:22This appearance may suggest a common unit fracture where the bone breaks into several fragments.
09:29The bone in this area appears irregular and displaced when compared to the contralateral side that's the patient's right.
09:38These findings could reflect an acute traumatic injury to the atlas, such as a Jefferson-type burst fracture or a
09:48complex lateral mass fracture.
09:50In continuing examination details comparison, when comparing the highlighted region to the opposite side of the image, the normal ring
10:00-like structure of the C1 vertebrae is lost.
10:04The contralateral patient's right side shows a more continuous and expected cortical outline.
10:10Anatomical deviation.
10:13The fragments in the red box appear to be shifted, which could indicate instability at the craniovertebral junction.
10:21The findings are highly consistent with an acute fracture of the C1 vertebrae, atlas, on the patient's left side.
10:31Because injuries to the upper cervical spine carry a high risk of instability and potential neurological complications, this requires immediate
10:42evaluation by a neurosurgeon or orthopedic spine specialist and usually necessitates stabilization, such as a cervical collar, until fully cleared.
10:56I mentioned in the other video where, after challenging the Birmingham radiological group, Ascension, and UAB doctors, I was retaliated
11:06against.
11:07In the future, healthcare providers that I went to, when they looked into my case, some protest was made from
11:16one of the earlier providers.
11:18And all of a sudden, I found doors were being closed to me in my quest for diagnosis and treatment
11:26of this injury, which I was repeatedly told did not exist.
11:31To OrthoAlabama and Dr. Perry Savage, they apparently had a working relationship or partnership with the Birmingham radiological group doctors,
11:44UAB St. Vincent's and Ascension.
11:46In the chart note where Savage claims he cannot explain my pain, but refers me on to their partners, University
11:54of Alabama, Birmingham, UAB.
11:57I did another video where OrthoAlabama and their Dr. Malampati were the subject of a civil lawsuit in which Birmingham
12:08radiological group, Dr. Julian Patrick Druhan,
12:12was blamed for contributing to a patient's death days before that individual had some medical imagery done
12:22and was accused of not spotting deep vein thrombosis, which may have been a causative factor in that patient's death.
12:31Physician assistant Ben Jeter, PAC, sat in during this exam.
12:37He entered the room and never introduced himself.
12:40Dr. Savage also never introduced him to me as well, and this is not professional.
12:48When Savage was not looking at my CT x-ray and MRI images, Jeter thumbed through my files.
12:56Mr. Jeter silently observed.
12:58When I left, this man told me someone in their office would call me about a UAB neurosurgery referral in
13:09a few days' time.
13:10Why was I referred to a neurologist if the doctor claimed I had no injury?
13:17This phone call never took place.
13:19After one week, I had to call OrthoAlabama myself and found the appointment had indeed been made.
13:28Again, I was not informed.
13:30What's more, I was put on a three-month waiting list for the referral to UAB.
13:37Dr. Mina Lubos, I was called by UAB and told I would have to wait an additional month because they
13:45were moving to Gardendale.
13:47At this point, I told UAB to forget it, and I canceled.
13:51I tried to contact OrthoAlabama and Dr. Savage later.
13:56When I found out the true extent of my injuries, I told an office representative I did not believe I
14:05received fair service for my money.
14:08I invited Dr. Savage to call me and discuss this.
14:12A telephone call was recorded.
14:13You can hear it in my videos.
14:16The OrthoAlabama receptionist played the usual out-of-office games, despite the fact I got a call from the office
14:24manager just a few minutes before.
14:27That call that I was promised then and there was not returned either.
14:32I was referred to Dr. Savage in OrthoAlabama from a previous visit at AFC American Family Care, $175 cash, located
14:43off of Parkway East near Roebuck.
14:47American Family Care would not back me up on getting this write-off of a medical exam corrected.
14:54I later learned AFC is corrupt and not a reputable practice, and anyone who takes business from them is immediately
15:02suspect.
