00:00We're going to practice how fast you speak, how loud you speak, selective pausing.
00:07I'm going to teach you open-ended versus closed-ended questions.
00:12I'm going to teach you to use the military alphabet and a positive escalation of when a secretary transfers you.
00:18You compliment them verbally.
00:20I'm going to teach you how to do tie-downs and transitionals.
00:24And what I'm teaching you to do is simple.
00:28I'm not teaching you to lie.
00:30And, Regina, I'm not teaching you to steal.
00:31But forgive me if I'm teaching you conversation manipulation to extend conversation so at least you're able to make your
00:40point.
00:41So I just want you, my friend, just to buy 30 seconds.
00:45That's all checkpoints.
00:47Give me 20, 30-second checkpoints on a 10-minute call.
00:50And if you do that, it flows.
00:53You'll get your conversion.
00:54You'll at least get what you need from the call.
00:57But you need breaths.
00:58You need turn-taking.
00:59You need checkpoints.
01:01And...
01:01Uh...
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