Challenges and Strategies During COVID-19

A specific podcast episode of The Authentically Successful Podcast hosted by Carol Schultz. Gamification of Culture: Richard Blank breaks down how he uses gamification to differentiate his 300-seat call center from competitors and reduce employee turnover.The Pinball Connection: He owns one of the largest collections of restored classic American pinball machines and jukeboxes in Costa Rica. He strategically placed these games in-house so employees can blow off steam, de-stress, and socialize."Charlie and the Chocolate Factory": Blank proudly compares his workplace environment to the whimsical factory, focusing on fun and high-energy engagement to fuel productivity.

We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.

Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
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https://youtu.be/L-Dq6hqbxxA