00:00For those 80s B-movies that I love so much, you know, I saw myself at a place where I
00:07had a linguistical advantage.
00:09I'm a native English speaker.
00:11I'm an Anglo-Saxon.
00:13Great.
00:14What sort of advantage is that?
00:16Ricardo Montalban spoke English as well as I did, but he had an accent which made him ten times cooler.
00:21And so, Miss Regina, accents are verbal beauty marks.
00:28Your grammar and vocabulary is perfect, but why not have a slight accent, right?
00:33A special sauce.
00:34And so, instead of being like every single call center out there that just grinded, brought you in, attrition rates,
00:43and made you hate it, I wanted to see if I could increase your soft skills, your bedside manner.
00:51Or maybe using certain selective vocabulary to make your delivery more strategic, more diplomatic.
01:03And so, you're a painting.
01:05You're a beautiful painting.
01:07Not just a print.
01:09Anyone can be a print.
01:10And that's what most people are in call centers.
01:13I'm a little bit more like I'm a little bit more like I'm a little bit more like I'm a
01:13little bit more like I'm a little bit more like I'm a little bit more like I'm a little bit
01:13more like I'm a little bit more like I'm a little bit more like I'm a little bit more like
01:13I'm a little bit more like I'm a little bit more like I'm a little bit more like I'm a
01:13little bit more like I'm a little bit more like I'm a little bit more like I'm a little bit
01:13more like I'm a little bit more like I'm a little bit more like I'm a little bit more like
01:13I'm a little bit more like I'm a little bit more like I'm a little bit more like I'm a
01:13little bit more like I'm a little bit more like I'm a little bit more like I'm a little bit
01:13more like I'm a little bit more like I'm a little bit more like I'm a little bit more like
01:14I'm a little bit more like I'm a little
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