00:00Well, thank you so much for offering a little bit about yourself and understanding how we
00:04got to this point, because you're right, there are many Debbie Downers out there.
00:08And I think one of the things that's interesting is in a lot of organizations, the metric that
00:13we tend to use, especially in North American culture, the metric that we tend to use to
00:18gauge our success is how quickly and how high up the particular rank structure, the chain
00:24of command from some of my military parlance, how quickly we get up these particular things.
00:30The irony of that is if you go too quickly or you do it in a different way or whatever,
00:35quite often you're being judged for being that person who's moving up the chain of command.
00:39And that causes a bunch of the Debbie Downers and it can be challenging and it can cause
00:44a lot of fear and anxiety for people.
00:46Do you have any thoughts on that at all?
00:48I most certainly do.
00:50The fact that I was never a supervisor, I was never a manager.
00:54I went from call center agent, best friends with the owner to owning my own company.
00:58So I guess what it did was it preserved my essence.
01:03So I never sold out.
01:05I didn't have to backstab or play office politics or be somebody that was not myself in order to
01:11get that promotion.
01:12So I guess my style was still very pure.
01:16But then again, the best leaders are the ones that set the example because if people are
01:22quitting and they're not working to their best potential, it is a reflection of the coach.
01:27I always believe that if a child is well behaved, well spoken and knows their pleas and thank
01:33yous, it's definitely a reflection of the parent.
01:36And so even though I'm not taking all of the credit of individuals that come into my call
01:41center, I believe in nurture.
01:44So if they're with me, I can get rid of bad habits.
01:46I can extend to them very good soft skills or maybe even some bedside manner.
01:51So those are the things I think you need to take a while.
01:51Yet relationship with the 좋은 system is maybe for you tolake yourself and be in debt.
01:51And so what I thought there is, I had to find a place where I feel like that, and you're
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