00:00Can I help you with something?
00:02Hi, I'm looking for something special for an anniversary dinner tonight.
00:07And I saw this dress in the window.
00:10It's absolutely gorgeous.
00:12Could I try it on?
00:13I'm sorry, but our store policy requires customers to purchase items before trying them on.
00:18But I can see other customers handling your merchandise right now.
00:23Those are different circumstances.
00:26Different how?
00:26Look, if you're interested in purchasing that dress, the price is $3,000.
00:31The tag says $1,500.
00:33That was a promotional price that ended this morning.
00:36Is this because I'm black?
00:37Excuse me? I treat all customers equally.
00:40I want to speak to your manager.
00:43Fine.
00:44Good afternoon. I understand there's been some confusion.
00:48Yes. I came in to buy a dress for tonight, but your employee told me I have to purchase it
00:54before trying it on.
00:55She also doubled the price while I was standing here.
00:59We do have that policy.
01:01It was implemented to protect our merchandise from certain customers who might damage or steal items.
01:07And the price doubling?
01:08Prices are set based on various factors.
01:11Market demand, inventory levels, customer profiles.
01:15Customer profiles?
01:16We price items based on what we believe customers are willing and able to pay.
01:21This is about my skin color, isn't it?
01:23You took one look at me and decided I don't belong here.
01:26That's absolutely not true.
01:28We treat all customers the same.
01:32Michael! How was your trip to New York?
01:35Diane, Carol. It was great.
01:37Zara!
01:39Hey, what's wrong? You look upset.
01:42I came here to find a dress for tonight.
01:45But they wouldn't let me try anything on.
01:47It was just a small misunderstanding about our store policy.
01:50I'm talking to my girlfriend now.
01:52And tell me what happened.
01:54They told me I had to buy the dress before trying it on.
01:58When I questioned that, they doubled the price.
02:00They then suggested I shop somewhere more appropriate for people like me.
02:05Michael, there's been a misunderstanding.
02:07We were just following security protocols.
02:09And how did you determine that my girlfriend couldn't afford a $1,500 dress?
02:14You didn't know she was your girlfriend.
02:16I shouldn't have to be anyone's girlfriend to be treated with respect.
02:19That's exactly right.
02:21She shouldn't have to justify her presence in my store to anyone.
02:25Your store?
02:26Yes, my store.
02:27I'm the owner.
02:29Both of you are fired.
02:30Oh, bitch.
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