00:00It's Benzinga, bringing Wall Street to Main Street.
00:02A Waymo customer reported that the company's support team asked him to hail an Uber or Lyft
00:07ride after a Waymo robotaxi ended his trip early in San Francisco, according to Business Insider.
00:13The company said operations staff halted the ride after learning of a planned protest,
00:18but provided no further details. Waymo issued the passenger a refund, but he and his wife,
00:24who has difficulty walking long distances due to health issues, had to walk back to their hotel.
00:30The incident left the customer questioning Waymo's planned city expansions.
00:35Waymo didn't immediately respond to Benzinga's request for comment.
00:39The news follows Waymo's recall of over 3,791 autonomous vehicles after a software glitch
00:47was found to potentially cause robotaxes to drive onto flooded roads.
00:52Uber executives argue that AV-only operators like Waymo are less scalable and less reliable
00:58than a hybrid model, combining human drivers and robo-taxis on ride-hailing platforms.
01:02For all things money, visit Benzinga.com.
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