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Woolworths is before the federal court accused of using fake discounts on hundreds of items as part of its 'prices dropped' marketing program. The case is similar to one the ACCC pursued against Coles in February which is awaiting judgment. Both supermarket chains are accused of misleading consumers by intentionally increasing a product's price for a short period before discounting it to a price higher than, or the same as, the initial price.

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00:01The case centres on Woolworth's prices dropped campaign.
00:06Now, the ACCC was up first today in court presenting its argument.
00:10What the ACCC is saying is when you're walking down the supermarket aisle,
00:14what do you expect to see?
00:16If you see a promotional material or what they call the ticket on the product
00:20and the ticket's basically saying here's what the price was,
00:24here's what the price is now, and that's a discount,
00:27is the consumer expected to believe that they're getting a saving in that process.
00:32And the saving is being questioned by the ACCC in Woolworth's case
00:36because they were saying,
00:37well, is it the case, Woolworths, that you actually increased the price
00:42well above what is considered a reasonable price for that particular product
00:46and then dropped the price above where it was before you lifted the price
00:51and you're calling that a discount?
00:53And the ACCC got into a little bit of trouble with the judge
00:57because they were basically saying, here is our case.
00:59And the judge said, well, that's not exactly what you had in your submission to me.
01:03Are you going down a rabbit hole?
01:04He didn't use the term rabbit hole, but he certainly said,
01:07I'm a little bit confused about what you're trying to tell me is your case.
01:11Which you don't want to hear from the judge.
01:12Which you don't want to hear.
01:13I actually messaged on Teams at the time to my team
01:16and said that I'd be quite nervous.
01:19But Michael Hodge SC is, you know, a leading counsel.
01:24So he handled it very well.
01:25But no, the judge just wanted to make it very clear
01:28to establish what the ACCC was trying to argue.
01:31That was the purpose of the opening arguments today.
01:35The ACCC given a chance to say, what exactly is it that they want to pin Woolworths on?
01:41And how can that explain the fact that this really isn't what the judge was calling an authentic
01:47or what's the word for it?
01:48A fair dinkum discount that consumers can rely on.
01:51And one particular product was the focus today?
01:54Yeah, the Oreo Family Pack.
01:56Look, there were Tim Tams talked about as well, not to make you too hungry.
01:59But the Oreo Family Pack is interesting because the ACCC has picked this
02:03because it's a classic example of Woolworths actually increasing the price of this product
02:09prior to even establishing the prices dropped campaign.
02:13So they've lifted the price of this product.
02:15You can see very clearly it's been up at a certain level for a certain period of time.
02:18And then it's come down.
02:20The price has come down and rested there above where the product was initially lifted to.
02:25And you can see it quite easily.
02:27The price really wasn't established at that higher price before it was discounted.
02:32And again, that goes straight to the ACCC case, which is saying,
02:36how long do these prices need to be at a certain level
02:40before consumers can say that's the normal price for this particular product
02:45and therefore anything below that is in fact a discount?
02:47And did Woolworths legal team get a chance to say anything today?
02:51They did.
02:52And Woolworths has spent...
02:54They didn't get quite as long as ACCC did.
02:57The case is ongoing, obviously.
02:59But what Woolworths really tried to hone in on this afternoon, Joe,
03:02is that the ACCC is saying that these prices,
03:08before they're lifted and then discounted, are stable
03:11and that consumers can expect the price for Tim Tam or the Oreo Family Pack
03:16to be at that level for a considerable period of time
03:19or for a period of time that a reasonable person would expect
03:21that that is the price of that product.
03:23But lead counsel for Woolworths said,
03:26well, hang about.
03:27In 2021 or thereabouts, we had a lot of inflation.
03:30Prices were moving all over the shop.
03:32How could you expect that a consumer or someone visiting Woolworths
03:35would expect a price to remain at any level for any period of time?
03:39Surely that means that we simply can't use this as an argument.
03:43And he even said to the judge that the ACCC's case
03:47is based on this idea that it's about the time
03:51that a product is at a certain level before you can say
03:54that's the price of the product and any lift from there
03:57is going to be illusory before you discount it.
04:00The judge said if the ACCC's case is entirely based
04:04on the timing of a product before we move to the discount,
04:08that's OK.
04:10And Woolworths had to then move on to the next argument.
04:13So what the judge is saying is if the ACCC sets up this idea
04:16that there is a regular price for a product
04:19and that product should be at that price for a period of time,
04:23then if you're going to lift the price from there and drop it,
04:26well, that's misleading consumers.
04:28But if you can drop it from that price level,
04:31that is a genuine discount.
04:33OK.
04:33So a lot of detail going into that.
04:35It's very hard to explain.
04:36In a federal court hearing.
04:38Yes.
04:38Why is this so important for the ACCC?
04:41Because there's a case against Coles as well.
04:43Yeah.
04:44Well, the ACCC is essentially a dog with a bone here.
04:47This is, I guess, Alan Fells described this
04:51as the second episode or sequel to the Coles case.
04:55And what legal experts have told the ABC today simply
04:58is that there is an argument to say that if the consumer law can change
05:04or the law can change pricing in supermarkets,
05:09the consumer staple stocks that we see every day,
05:11if the law can change the way that those products are priced,
05:15and that will have a ripple effect across other products in the economy.
05:19And maybe we will start to, or consumers will have more confidence
05:23in going into a supermarket or any shop,
05:26seeing a discount and knowing that what advertised
05:29will genuinely save them money.
05:31That's at the centre of this case.
05:33Yeah, so this might set a bit of a precedent.
05:34Absolutely.
05:35So when is it likely we'll get a result on this?
05:37Well, the Coles case went for a few weeks.
05:41I imagine this will also go for a few weeks,
05:42but we won't know the outcome of the Woolworths case
05:44until the Coles case has been resolved.
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