00:00and then we go back to the to the situation the what i my needs that is amazing i totally
00:06but i want to go into your call can i get a call from your call center
00:13the fact that you have that desire to do it i think it's amazing but don't sell your soul
00:18be careful about doing that um how about this yola when the agents come into the call center i
00:24address fear by learning a second language is 10 times harder than any campaign i could put you on
00:31and then again if you're not afraid of a police officer or teacher why would you be afraid of me
00:36if you're coming to work on time pen at the ready and coachable we have a match made in heaven
00:41and
00:41then once again being a native english speaker i will extend certain vocabularies that are diplomatic
00:46and strategic we have a quality control department so we'll listen to your calls and we'll grade you on
00:52key performance indicators but my friend i and you have this in abundance and this is something you
00:58can't teach it these are the soft skills yola i could easily teach you a crm and how to use
01:05a headset
01:06and a phone system but my friend you have this smile you have this personality you're engaged and so
01:12that's something that will only make someone a top producer because they have these
01:17natural skills and they seem to enjoy their job and it's not a grind to them a burnout and and
01:24that's
01:24why you would be very successful on a phone call oh that's really good thank you thank you
01:33now all these questions that i did to you and you also in two of them you showed up paper
01:42um
01:43if someone wants to grab these examples that is possible they can connect with you on social media
01:52or they can get um any anything any tips like you just provided us to today
02:00so
02:00so
02:00so
02:00so
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