How to use composure over the phone in sales_

Richard Blank

Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank  Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP)  “Listen. Do. Repeat. For Life!”  EPISODE OVERVIEW:  This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.  Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!  https://youtu.be/DtA4s3MVSTY https://youtu.be/VKDC0MGqL0I

Transcript

00:00already so talk about that personal message because so many people you get calls and you

00:05read as they read you a script and they're like they're just showing up for work you became

00:11someone who became a master of the art so for people whether they're in a call center or any

00:17career talk about the importance of mastery and really be getting personal let's talk about the

00:23composure david and then i can also go over the delivery someone needs to know how to wield a

00:27sword before they use it and so when somebody walks into my call center what i do is i put fear

00:34into perspective by learning a second language it's 10 times harder than any sort of project i'll put

00:40them on imagine that's what a structure and discipline number two you don't want to

00:43compromise somebody's ethics you see the wolf of wall street and boiler room glenn gary glenn ross and

00:48prime gig and hollywood does it and these are amazing artists of speech but as i mentioned you

00:54have a thousand ways to earn a dollar if you're marketable you can choose the sort of campaigns

00:59that you do that can make you feel good about yourself but also it's about dedicated practice

01:06a lot of people just grind through the calls they have hedging issues they say sir and ma'am instead

01:12of the name drop of personal pronouns but it's just one thing that these individuals need to have that

01:17sort of structure and finally before i go into the execution of this i would prefer to have somebody

01:22with no experience at all i can teach you a crf and a phone system but a lot of people are not

01:28coming in with bad habits or a cancer or as we call them jumpers that will just taste it and jump

01:35because they you know they just don't want to be there and make the calls so that's one thing i just

01:39want to make sure that you have the balance and stability to make these calls and be brave and to do

01:44it properly now the execution will call i i also think that individuals should be really focusing on

01:52their phonetics to me i i believe there's many tell signs with your tone rate pitch and duration

01:57somebody should have a consistent tone of empathy and confidence i also believe in mirror imaging on a

02:04rate and a pitch so you can find spikes and dips to ask tie downs and pin down questions

02:09you

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