Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP)
“Listen. Do. Repeat. For Life!”
EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.
Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!
00:00Yeah, delegation, you've mentioned that three times in this interview.
00:02Talk about the importance of that.
00:04You can't do everything yourself, and you're not the expert of everything, but you're the expert of people.
00:08So how do you view delegation?
00:11You've got to see which sort of individuals are long-term.
00:15And I can almost tell from the beginning, if somebody comes to my call center, they'll fill out my application and give us a resume.
00:22And it's the same thing, all the bells and whistles.
00:25But I usually ask them to flip the paper on the other side, David, and write me a coming-of-age moment.
00:30But when you beat up a bully, you're saved a kitten.
00:33And so you kind of get to see the inside psyche of how somebody thinks, if they're a team player, if they really believe in that sort of chivalry.
00:40And as I mentioned before, the people with no experience usually are the ones that have grown with me the most.
00:47Because they don't know any other culture except mine.
00:51And my culture is one that loves them to death.
00:54Where all I can do is just tell their family how amazing they are and give them window offices and, you know, just keep giving them the benefits that you have.
01:06Being an executive at a call center where they don't have that sort of additional stress.
01:10And you also have to realize this.
01:15There are situations that happen outside the office which may be affecting their performance in the office.
01:20And without prying, you have to understand that people have children to raise and families to take care of.
01:28And so what I try to do is give timeouts to people or to readjust individuals.
01:35Or instead of just being so stringent on a clock, maybe take an extra minute, David, and just go put some water on your face, man, in between phone calls.
01:42Because I just want you to reset yourself again.
01:45And so these are the sort of things since you and I sat in these cubicles, made these phone calls, understand what it's like to be there on a rainy Monday.
01:55You can kind of get somebody back into the groove again.
01:59And a lot of it is psychological, my friend, because this is a job that's not for introverts.
02:05This is a very social environment.
02:07And there's a lot of intense concentration because of the second language skills.
02:12And so you really want people to be on top of their game.
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