00:00So we do empathize them, but we do not sympathize them so that's how we have to
00:05it's kind of like an art we have to learn through time so I think I've been
00:13working here for three years now in total as a social worker I was studying
00:18MSW so which is Masters in Social Work so through that my specialization was
00:25medical and psychiatry so I was dealing with mentally challenged individuals so
00:31through that my line was in that direction on me but how I chose this
00:36studies and in this field is because previously I also went through some you
00:40know depression and then I had lots of people around me like my friends and all
00:44who had some you know anxiety issues panic disorder and all so through that it
00:50was very came in me that I want to know more about it and I also want to help
00:54people who are going through this so that's how I came into this field so
00:58coming to how I you know transition from totally different state to another
01:04state so I think that is something I challenge myself to do so because it's
01:10it's not very easy for especially when you are growing up in India leaving home
01:16and leaving place and then every state has different cultures so your food
01:20doesn't match your you know culture doesn't match yes it's very difficult
01:25especially with food is very difficult so but there's something in me that I
01:30always want to learn more about not only India even you know throughout the world
01:35different cultures I want to try everything I want to try oh I want to
01:39visit every state nook and con I want to try every food even if I don't like it so
01:43that's how I think I challenged myself to shift here and then also I looked into
01:48Banyan side I looked into many different sides but I thought the Banyans you know
01:54what they were aiming to do and what they were doing currently the projects
01:58really interested me so that's how I you know I think it's motivated me to stay
02:03longer and then after coming here of course yeah there is like in between there
02:07was 58 clients so those clients you become family with them because you meet them
02:12every day so you don't really feel alone though you stay alone here out of you
02:17know reach but then of course with technologies now you can you know stay
02:21connected with your family but I think I ain't got used to it I can face
02:25difficulty when I was in university so we had to go fulfill work for one month we
02:29have to go and spend we actually lived with people who were having issues
02:34mentally they were mentally ill and we were residing with them in one room so I
02:39saw their relapse I saw everything so those days was difficult for me so after
02:43being experienced I came here but again here this experience was different to
02:48that so what happens is like initially it's difficult to handle sometimes you
02:53also you have burnout and then you sometime you might want to like leave the
02:56job and go and sometime you want to take leave for five six days to handle but
03:01eventually you cope with it and you also understand the people who are there so
03:06when you face those kind of issues and and one very important thing is in social
03:11work we try to not get emotionally involved so that is one of the principles
03:17yeah but that has different kind of concept with everyone so see as a human we
03:29cannot do that eventually you will get that but how you handle yourself in that
03:36situation so if I see as a counselor and social worker so I'm talking with
03:41somebody and then they are having they're telling me all the story so I'm
03:44supposed to be there for them I'm trying to comfort them and me only I will
03:48start crying then it won't help so we learn how to you know disconnect with that
03:55so we do empathize them but we do not sympathize them so that's how we have to
04:00it's kind of like an art we have to learn through time so yeah even if they
04:05don't want to go at least they can speak to them they know where they are so they
04:09have that clarity and we also get to know why this happened to them because the
04:15certain things that has happened to them we don't have any information on that we
04:19don't not get it from our image or even where they came from they might come from
04:23institution we don't have any information so we get you know how their life was
04:27before this happened or was it you know it happened through their family it's you
04:34know something they were born with so those information we get to you know know the
04:38one the client we dropped in Gujarat we learned a lot she was very nice lady she
04:44was very pretty you know we heard that there were lots of suitable guys and for
04:50her and then she chose this man and you know those those things we did not know
04:55from them and they also I think they forget those information so when we get
04:59to know we also we know that it can happen to anyone so I think having those
05:04information about them is very enlightening and we also can tell yeah if
05:10you have interest in them and you just want to know why this happened to this
05:14person because this is such you know beautiful person how this happened was
05:19it a trauma was it this so you have the personal curiosity and the second thing
05:23is of course job also because you you your role is to you know reintegrate them
05:28back to the society or possibly reintegrate them back to their family so
05:33that also helps out I think it's both I'm not scared but I think I got so much of
05:38insight and also about life you know and you know it's not predictable anything can
05:44happen anytime so I think it did change me as a person but I'm not scared but
05:49if it happens it happens sometimes we do understand them by their body
05:53language but it's not always like that sometimes we don't understand at all so
05:56they are you know personal assistants and they have their own very close
06:00friends so they have spent so much time with them and we go and visit once a day
06:05or sometime once in a week sometime it might be once a month also but those
06:10people who are with them they are able to understand them fully so we can you
06:15know ask them what is she saying or I think you don't really need a language to
06:19understand another person you can just sit with them and feel their emotions
06:23maybe what they are trying to say we don't fully understand but I think human
06:27languages you know you can just understand by touch from there you know eyes and
06:32so I think that helps but I don't think we can fully understand the other person
06:37what they are saying like for example she's deaf and mute so I don't not
06:43understand what she's trying to say because she tries to say something so I
06:46don't understand but some parts of it I can understand she's trying to say she has a
06:49baby or I just ask the the friends that she has been with for more than three
06:55years who she has spent every minute with so they are able to explain to me but I
07:00personally don't understand fully but as a human language you know I try to be
07:06there and try to comfort her and try to understand as much as I can I'm very
07:09impatient person if I want something done I wanted you know and done you know
07:14at that time and then typing limit but I think when it comes to human
07:18language and understanding another person you have to be very patient and you
07:21have to learn to listen to them and sit with them understand and you cannot
07:26understand someone in one day or one week or one month so you have to
07:30gradually you know you have to understand that language so I think I
07:34learned that how to be patient with people and and not judge them by their
07:38action and before her I think coming to the field and working I had this thing
07:45where why this person is not you know understanding you know so I've learned to
07:50put myself in their shoe which before I used to refuse to do I don't know I think I
07:55knew but I would refuse to do that but I think yeah so after you know staying with
07:59you know people and working with them for so long I've understood if I was in
08:04their shoe you know I would do the same thing so I think that's something I've
08:07learned you always have to put yourself in their shoe and understand the
08:10situation then it helps you also to work better with them and understand them
08:16also when we do celebrations or Christmas celebrations you know people we have
08:20likes for staff potluck parties are there so there are lots of memories I don't
08:25think there is one specific you know moments but there has there's always you
08:29know there is sometimes there is it's very hectic sometimes it's very
08:33pressurizing sometimes you burn out but then more than that there is lots of
08:38happy moments also so I cannot specifically say one moment but there has
08:42been lots of moments
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