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Dipika, a staff member at The Banyan, a social worker with a specialisation in medical and psychiatric social work, spoke about how working with people living with mental illness has changed the way she understands life, resilience, and human connection.

She said, “When I first entered this field as a social worker, I only knew that I wanted to help those struggling with anxiety, depression, and other mental health challenges, partly because I had seen and experienced some of it myself. Over time, this work has become more than a profession; it’s been a journey of empathy and patience.”

She shared, “Moving to a new state, adapting to a new culture, and living away from home were challenges, but the people I met through my work became like family. Every client’s story of pain, loss, and survival reminded me that mental illness doesn’t define a person. Many of them are far more compassionate and pure than we imagine. There are moments of burnout and emotional exhaustion, but also moments of laughter, celebration, and learning.”

She added, “This job has taught me to listen without judgment, to be patient, and to put myself in someone else’s place before reacting. Above all, it has shown me that understanding doesn’t always need words, as empathy can be a language of its own.”

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00:00So we do empathize them, but we do not sympathize them so that's how we have to
00:05it's kind of like an art we have to learn through time so I think I've been
00:13working here for three years now in total as a social worker I was studying
00:18MSW so which is Masters in Social Work so through that my specialization was
00:25medical and psychiatry so I was dealing with mentally challenged individuals so
00:31through that my line was in that direction on me but how I chose this
00:36studies and in this field is because previously I also went through some you
00:40know depression and then I had lots of people around me like my friends and all
00:44who had some you know anxiety issues panic disorder and all so through that it
00:50was very came in me that I want to know more about it and I also want to help
00:54people who are going through this so that's how I came into this field so
00:58coming to how I you know transition from totally different state to another
01:04state so I think that is something I challenge myself to do so because it's
01:10it's not very easy for especially when you are growing up in India leaving home
01:16and leaving place and then every state has different cultures so your food
01:20doesn't match your you know culture doesn't match yes it's very difficult
01:25especially with food is very difficult so but there's something in me that I
01:30always want to learn more about not only India even you know throughout the world
01:35different cultures I want to try everything I want to try oh I want to
01:39visit every state nook and con I want to try every food even if I don't like it so
01:43that's how I think I challenged myself to shift here and then also I looked into
01:48Banyan side I looked into many different sides but I thought the Banyans you know
01:54what they were aiming to do and what they were doing currently the projects
01:58really interested me so that's how I you know I think it's motivated me to stay
02:03longer and then after coming here of course yeah there is like in between there
02:07was 58 clients so those clients you become family with them because you meet them
02:12every day so you don't really feel alone though you stay alone here out of you
02:17know reach but then of course with technologies now you can you know stay
02:21connected with your family but I think I ain't got used to it I can face
02:25difficulty when I was in university so we had to go fulfill work for one month we
02:29have to go and spend we actually lived with people who were having issues
02:34mentally they were mentally ill and we were residing with them in one room so I
02:39saw their relapse I saw everything so those days was difficult for me so after
02:43being experienced I came here but again here this experience was different to
02:48that so what happens is like initially it's difficult to handle sometimes you
02:53also you have burnout and then you sometime you might want to like leave the
02:56job and go and sometime you want to take leave for five six days to handle but
03:01eventually you cope with it and you also understand the people who are there so
03:06when you face those kind of issues and and one very important thing is in social
03:11work we try to not get emotionally involved so that is one of the principles
03:17yeah but that has different kind of concept with everyone so see as a human we
03:29cannot do that eventually you will get that but how you handle yourself in that
03:36situation so if I see as a counselor and social worker so I'm talking with
03:41somebody and then they are having they're telling me all the story so I'm
03:44supposed to be there for them I'm trying to comfort them and me only I will
03:48start crying then it won't help so we learn how to you know disconnect with that
03:55so we do empathize them but we do not sympathize them so that's how we have to
04:00it's kind of like an art we have to learn through time so yeah even if they
04:05don't want to go at least they can speak to them they know where they are so they
04:09have that clarity and we also get to know why this happened to them because the
04:15certain things that has happened to them we don't have any information on that we
04:19don't not get it from our image or even where they came from they might come from
04:23institution we don't have any information so we get you know how their life was
04:27before this happened or was it you know it happened through their family it's you
04:34know something they were born with so those information we get to you know know the
04:38one the client we dropped in Gujarat we learned a lot she was very nice lady she
04:44was very pretty you know we heard that there were lots of suitable guys and for
04:50her and then she chose this man and you know those those things we did not know
04:55from them and they also I think they forget those information so when we get
04:59to know we also we know that it can happen to anyone so I think having those
05:04information about them is very enlightening and we also can tell yeah if
05:10you have interest in them and you just want to know why this happened to this
05:14person because this is such you know beautiful person how this happened was
05:19it a trauma was it this so you have the personal curiosity and the second thing
05:23is of course job also because you you your role is to you know reintegrate them
05:28back to the society or possibly reintegrate them back to their family so
05:33that also helps out I think it's both I'm not scared but I think I got so much of
05:38insight and also about life you know and you know it's not predictable anything can
05:44happen anytime so I think it did change me as a person but I'm not scared but
05:49if it happens it happens sometimes we do understand them by their body
05:53language but it's not always like that sometimes we don't understand at all so
05:56they are you know personal assistants and they have their own very close
06:00friends so they have spent so much time with them and we go and visit once a day
06:05or sometime once in a week sometime it might be once a month also but those
06:10people who are with them they are able to understand them fully so we can you
06:15know ask them what is she saying or I think you don't really need a language to
06:19understand another person you can just sit with them and feel their emotions
06:23maybe what they are trying to say we don't fully understand but I think human
06:27languages you know you can just understand by touch from there you know eyes and
06:32so I think that helps but I don't think we can fully understand the other person
06:37what they are saying like for example she's deaf and mute so I don't not
06:43understand what she's trying to say because she tries to say something so I
06:46don't understand but some parts of it I can understand she's trying to say she has a
06:49baby or I just ask the the friends that she has been with for more than three
06:55years who she has spent every minute with so they are able to explain to me but I
07:00personally don't understand fully but as a human language you know I try to be
07:06there and try to comfort her and try to understand as much as I can I'm very
07:09impatient person if I want something done I wanted you know and done you know
07:14at that time and then typing limit but I think when it comes to human
07:18language and understanding another person you have to be very patient and you
07:21have to learn to listen to them and sit with them understand and you cannot
07:26understand someone in one day or one week or one month so you have to
07:30gradually you know you have to understand that language so I think I
07:34learned that how to be patient with people and and not judge them by their
07:38action and before her I think coming to the field and working I had this thing
07:45where why this person is not you know understanding you know so I've learned to
07:50put myself in their shoe which before I used to refuse to do I don't know I think I
07:55knew but I would refuse to do that but I think yeah so after you know staying with
07:59you know people and working with them for so long I've understood if I was in
08:04their shoe you know I would do the same thing so I think that's something I've
08:07learned you always have to put yourself in their shoe and understand the
08:10situation then it helps you also to work better with them and understand them
08:16also when we do celebrations or Christmas celebrations you know people we have
08:20likes for staff potluck parties are there so there are lots of memories I don't
08:25think there is one specific you know moments but there has there's always you
08:29know there is sometimes there is it's very hectic sometimes it's very
08:33pressurizing sometimes you burn out but then more than that there is lots of
08:38happy moments also so I cannot specifically say one moment but there has
08:42been lots of moments
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