Batting 1000 in business.

Richard Blank

Lead Generation Strategies Podcast. Grow a telemarketing team with B2B expert Richard Blank.   By applying our unique and highly effective media strategy, we can take any local or online business and drastically increase their exposure for a variety of products and services in a matter of months resulting in significant customer growth. What we can do for your business is so effective, initial results can be seen in days.  We can only work with a limited number of businesses and criteria is strict to maintain our media relations. If you are a business interested in improving your reputation, getting more recognition and exposure, and are in a position to handle more customers then get in touch to apply.  This is an interview with Richard Blank, CEO of Costa Rica’s Call Center, which is an outbound lead services provider BPO (Business Process Outsourcing) company.  Discover example benefits of a lead generation outbound call center, job opportunities for those living or looking to move to Costa Rica, and an insight into some of the processes.   https://youtu.be/lmbLaiPUegc?si=938pHehyc1GbKhHk https://youtu.be/V3J7UKPr5hs https://youtu.be/e70MaUYJc6o https://youtu.be/pwyQ-q4wfYw https://youtu.be/cem6daAf5nw https://youtu.be/MQGiaw6OLIM https://youtu.be/eM_IBfR4ris https://youtu.be/mURgK4rGpXA https://youtu.be/TCb0Os3yD_g https://youtu.be/ta80vHM0eMA    Richard Blank hired bassist Garry Gary Beers of INXS.  https://www.youtube.com/watch?v=ieGjN5H4xPQ  Richard Blank produced a Rap Breakdancing video commercial https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2

Transcript

00:00And so this, is this the first call center that you've, that you've owned or have you

00:03owned it?

00:03That is correct.

00:04I'm seriously still batting a thousand.

00:07And, you know, it's amazing because in my 14 years of owning a company and 22 in the

00:13industry, I'd love to give you a financial tip or trick or a CEO cracked code, but I

00:21can really sum it up, Joey, in just one word, empathy, because they were treated like, my

00:29friend did a great job at his call center, but, but realistically, a lot of agents in

00:33this industry do feel like a number.

00:36They feel like a robot.

00:37They feel nameless and expendable.

00:40And as long as you can give somebody their dignity, they'll come back to work the next

00:44day.

00:44Cause if nobody shows up, you don't have a company.

00:47And so for me, I started from scratch.

00:49I wanted to make sure I could break bread with them.

00:52I will know your name.

00:54And pre COVID when the call center was packed, I would walk the rows.

00:59I would stop and listen to a call and give a thumbs up to someone.

01:02And I would listen to a call and give my own soft skills, coaching, besides the sort of

01:08things that they were graded upon.

01:09And so it's hands-on, not that I'm forced to do it.

01:14I got plenty of supervisors, but I love doing it.

01:17I still see the art in speech and it can be done with lead generation and sales.

01:23It, it just doesn't have to be carpet bombing, Joey, and it just doesn't have to be sending

01:27out these informal emails to people.

01:29We, we can custom make phone calls.

01:32We can make certain interactions unique.

01:36So we can get that sort of rate of return that you and your clients are looking for.

01:40I love that.

01:41And.

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