Zomato Food Rescue: Kya Ye Policy Really Food Wastage Ko Rokegi?

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Transcript

00:00I've heard that you guys really liked the Food Wastage video.

00:14So here I am, Ashish Yatre, with Undekha Nazariya, on Popular Demand, on the topic of Food Wastage Part 2.

00:24It's the age of online food delivery.

00:26Zomato has come up with a promising Food Rescue Funda.

00:30Zomato is making a lot of noise for their innovative Food Wastage Solution.

00:35But then, why are the restaurants on the ground level so angry?

00:39Why is there so much commotion?

00:43Let's take a look at this case in CID style.

00:48Daya, break the door!

00:54In order to solve the online food wastage problem, Zomato has introduced a Food Rescue Policy.

00:59At first glance, you'll only see the platform's good intentions.

01:04And they are.

01:07Food Wastage is seen in different ways on these platforms.

01:11According to me, there are 3 primary categories.

01:15The first one is the cancellation case.

01:17When the order is ready and the delivery partner is present,

01:21if a consumer cancels the order,

01:23then in most cases, the restaurant puts it in the trash can.

01:28Reports say that every month, 4 lakh orders of Zomato are cancelled.

01:33Sometimes, due to the size of the portion and the lack of clear content, food wastage occurs.

01:38And sometimes, due to logistical problems, things like tea, ice cream, juice, etc.

01:44When it doesn't reach the customer on time,

01:46then the food is not edible.

01:48And what happens to that?

01:50Waste!

01:51Now, the first problem that arises from cancellation is statistically the most dangerous.

01:58And common too.

02:01Zomato's Food Rescue Policy has a simple idea.

02:04Relist cancelled food orders on the app at a discounted rate

02:08so that the food is not wasted

02:10and the loss of restaurants and delivery partners is minimized.

02:14People are so attracted to this

02:17because they can get someone else's order at almost half the price.

02:21That is, a promise!

02:23In this policy, for 10-15 minutes of initial cancellation,

02:28this order can be available within a radius of 3-4 km.

02:33Zomato says that in this process,

02:36the delivery partner will get his compensation

02:39and the restaurants will also get their share.

02:41And Zomato will not keep any share other than taxes.

02:44Doesn't it seem like a perfect plan of action?

02:47No!

02:48Apparently, the restaurant owners are very upset with the Food Rescue Policy.

02:55Zomato claims in its promotions that 99% restaurant owners are happy with this program.

03:02But according to this report,

03:04restaurants have rectified many major problems

03:08that can spoil their relationship with Zomato.

03:12Problem no. 4

03:13Restaurants have complained that

03:15implementing this as a policy is a pressure tactic by Zomato.

03:20Looking at this, it seems like it is compulsory for everyone.

03:23Whereas, Zomato has clarified that this is an opt-in initiative

03:27in which restaurants can decide on their own

03:30whether they want to participate or not.

03:33Problem no. 3

03:34Some restaurant owners have called this concept as Greenwashing.

03:38That is, a way to extract more profit in the name of an environmental cause.

03:44The problems that I am going to share next,

03:46they are worth taking a note.

03:48Problem no. 2

03:50The VP of the National Restaurant Association of India,

03:52Pranav Rang Tata says that

03:54the biggest fear in the food rescue process is the stale food.

03:58Because of this, the new consumers can give bad reviews to the restaurant.

04:03Which can impact the reputation of the restaurant.

04:07Problem no. 1

04:08You see, the consumers who order food from a restaurant,

04:12that is, they are regular.

04:14By implementing this policy,

04:15they will get another option other than their regular restaurant.

04:19Which is also cheap and with quick delivery.

04:23Which will spoil the regular base of restaurants.

04:26Which is a very important concern.

04:28This can create unhealthy competition between restaurants.

04:33Before moving ahead, listen to my concern too.

04:36Look, our people are very artistic.

04:39Don't you think it won't be difficult to take advantage of this food rescue service?

04:44Like I ordered food and when I cancelled,

04:47my own friend took it at half price.

04:50No, no, no, I am not like that.

04:52I am just telling a hypothetical situation.

04:54Zomato has said that for this misuse,

04:57they will not show the food rescue option in the immediate proximity of the old consumer.

05:02But still, I mean,

05:03isn't it difficult to take advantage of it?

05:08Zomato is aware of all these backlashes.

05:11You will see that it is getting promotions.

05:14Big newspapers are praising Zomato.

05:18But still, in my Zomato app,

05:20there is no option of food rescue.

05:24I found Zomato's food rescue policy to be a very good initiative.

05:28But work is yet to be done on it.

05:31Until Zomato and restaurant partners solve the challenges together,

05:35the successful implementation of the policy will be difficult.

05:39Otherwise, there can be a problem.

05:48But why are you being stingy?

05:51When you are liking the video,

05:53and talking about your point of view,

05:54then why aren't you liking it?

05:57Do you have any enmity with us?

05:59Quickly subscribe to Nazariya.

06:01Follow us on Instagram and Facebook.

06:04And in return, I, Ashish Atre,

06:06will keep making such fresh videos for you.

06:10That's all for today.

06:11See you in the next video.

06:12Goodbye!

06:18Zomato.

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