00:00A holiday to Japan has turned into an extended stay for Australian Leon Wilson.
00:08We were supposed to fly out on Friday night, but we've been stuck for the last few days.
00:17He and his partner will have to wait until Tuesday for a 16-hour non-direct flight home.
00:24They're not alone. The ABC's aware of Australians in Bali and the US in similar situations.
00:30It's a bit of a pain, but you know, this is the world we live in, I guess. Technology rules, right?
00:34Jetstar alone had to cancel more than 150 flights on Friday night. While systems are coming back
00:42online, the fallout from the global IT outage is expected to continue for days to come. Airlines,
00:49banks, supermarkets and media outlets were all impacted when major cyber security company
00:55CrowdStrike issued an update that crashed connected window systems.
01:01Was that a mistake by CrowdStrike? A one-off human error? Or is there a more systemic process issue
01:09that needs to be addressed in the way these updates are pushed out?
01:13For those who took a hit, compensation may be hard to come by.
01:17It goes back to the issue of what contractual arrangements are in place with different
01:23suppliers. The federal government held another meeting of its national coordination mechanism
01:28where it says CrowdStrike confirmed it's close to rolling out an automatic fix to the issue,
01:34which should speed up systems coming back online. Microsoft says it estimates 8.5 million devices
01:41were affected, which it says is less than one percent of all Windows machines. While those
01:46numbers might not seem significant on face value, what we always think about here is the impact
01:52that the disruption to those systems will have. Industry is calling for a full government review
01:57into system vulnerabilities, warning things would have been a lot worse if a nefarious player was
02:04involved.
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