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00:03 2020 was a rather different and difficult year for all of us.
00:08 With the onset of the pandemic, the entire meaning of travel
00:11 began to change.
00:12 With travel on a halt, customers started
00:14 canceling their travel plans, and this
00:16 impacted our accommodation partners as well.
00:19 To help support our customers and our partners
00:21 weather the storm, we launched Rebuilding Together campaign
00:24 last year.
00:25 We worked very closely with our accommodation partners
00:28 to help generate demand and help them rebuild their business
00:31 together.
00:32 We also worked very closely with our customers,
00:34 keeping their best interests in mind,
00:36 and launched new features on our platform
00:38 to help them make well-informed decisions,
00:40 be it health and safety, cancellations, flexibility,
00:44 or whatever travel-related questions they had.
00:46 Travel is fundamental to who we are,
00:48 and people will travel again and experience the world again.
00:51 And Booking.com will be there to make it easier for everyone
00:55 to experience the world as it's safe to do so.
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