00:07what if I were to take some cash from the cash register yeah you deserve this
00:16Neil been working for this stupid hotel for so long
00:33I need to check in immediately I've just endured a 12-hour flight from Stockholm and I'm absolutely
00:39exhausted oh no Stockholm you say 12 whole hours you poor thing it must have been so tough spare
00:49me the theatrics I need my suite now I hear Stockholm is lovely did you try the Swedish meatballs while
00:55you're there please do I look like someone who eats meatballs I mean I've heard they're life-changing
01:03please don't talk to me I'm already dealing with incompetent staff right now I don't need you
01:08too all right suit yourself hello you're gonna help me or just stand there um yes ma'am of course
01:18let's start over shall we okay welcome to the Parkview Hotel I'm Neil may I have your name for the
01:31reservation Sophie Dunaway that's d-u-n-a-w-a-y our reservation for the deluxe suite
01:40okay could he possibly type any silver my grandmother types faster and she's been dead
01:49for five years I'm accessing your reservation as quickly as possible miss Dunaway do you have
01:57no idea who I am I believe you just told me Sophie Dunaway are you two laughing at me no
02:09not at all
02:10that would be very unprofessional of me miss Dunaway whatever you can laugh and make fun of me all you
02:21want but I'll always be prettier and richer than you both combined oh wow just out of curiosity um how
02:31can you be sure you're richer looking you both my husband is Terence Dunaway he owns half the
02:40commercial properties in the city probably owns this very hotel never heard of him of course you haven't
02:47you don't seem very cultured okay I think we're done here yes we are hurry up what are you waiting
02:55for I'm tired of talking to you and I I need to rest okay well I'm still looking up your
03:01reservation
03:02ma'am this is unacceptable this is taking forever you know what I want to speak to your manager
03:09immediately perhaps we could all just take a deep breath I'm sure Neil here is doing his best to
03:14get you checked in as quickly as possible thank you miss I thought you were done talking to me I
03:20was until you decided to be like this why are you being such a Karen Karen I said my name
03:27is Sophie
03:30you two are ridiculous and I told you I need to see the manager right now okay you don't need
03:36to do
03:36that III swear how I'll behave okay miss miss Sophie I'm seeing a bit of an issue with your reservation
03:48what kind of an issue I confirm this booking three times well it appears there's been a double booking
03:57for the deluxe suite and unfortunately the other guest has already paid up front so double booking
04:06how is that even possible this is completely unacceptable I specifically booked the deluxe suite
04:13I need the extra space for my things and the view of the park is the only acceptable view in
04:19this entire
04:19hotel you know what give me the other person's information I'll pay them to leave
04:24actually I think that might be my room I booked the deluxe suite as a treat for myself
04:29what could you possibly need a deluxe suite for I'm celebrating finishing my degree I've been saving
04:35up for this first for months whatever I'll pay double whatever you paid I'm sorry but I'm not
04:41interested in switching rooms I specifically chose this suite for my stay well what are you gonna do
04:48about this I see here we do have an executive room available it's our second best accommodation would
04:56you like to see that fine show me this executive room okay ma'am would you mind waiting here a
05:04few
05:04minutes I'll be right back to complete your check-in not at all take your time
05:17okay here we are the executive room
05:24as you can see it's quite spacious perfect for a professional like yourself
05:30the decor is hideous what is this a mishmash of outdated styles where's the separate living room
05:37this is barely larger than a standard room I expected something more miss dunaway I assure
05:46you this is literally our second best room most guests are thrilled to stay here okay it offers
05:53all the amenities for a comfortable and luxurious stay I am not most guests new my husband Terrence
06:01Dunaway isn't just some local businessman he owns half the commercial real estate in the city and you
06:08don't want to make an enemy out of him you know what I'm calling him right now and he's going
06:13to be
06:13so furious when he hears about the disgraceful treatment I've received here this joke and you're going
06:20to regret this please by all means call him I'd love to hear what mr. Dunaway has to say about
06:26our perfectly lovely room maybe he'll share his thoughts on why you're so disappointed by a perfectly
06:32fine suite you are going to regret every word of that Terrence won't stand for this and by dinner tonight
06:40he'll have your job and probably your whole career
06:47unbelievable
06:54going to voicemail typical he's probably in a meeting look I don't know who you are but I really need
07:03that suite I'm sorry but as I said I'm not interested in switching rooms this is a special occasion for
07:08me
07:11you too
07:12Terrence baby you won't believe the treatment that I've been receiving in this Parkview hotel
07:18oh yes but they've given away my suite
07:22no I wasn't late there was a double booking but darling the alternative is wayward
07:30what do you mean handle it myself
07:35You always...
07:36Fine, fine.
07:37I'll use the platinum card and upgrade myself.
07:40Yes, I know the quarterly earning call is really important.
07:44No, I don't want to interrupt.
07:47Yes, I'll figure it out.
07:48Fine, love you too.
07:51My husband is in an important meeting.
07:53I'll handle this myself.
07:54Okay?
07:56Here you go.
07:57I want the presidential suite.
07:59Money is now out there.
08:01Let me see if the presidential suite is available.
08:06Uh-oh.
08:08Sorry, Ms. Dunaway, but your card has been declined.
08:12That's impossible. Try it again.
08:15Okay.
08:18Uh-oh. Yep, still declined, I'm afraid.
08:21Perhaps there is an issue with your credit limit?
08:24That's absurd. There must be a problem with your machine.
08:32Terrence, there's something wrong with the card.
08:35It's being declined.
08:37What do you mean you lowered my limit?
08:40Stockholm was a business trip and I needed to look presentable.
08:45Financial responsibility?
08:47You're really lecturing me about financial responsibility.
08:50your wash costs more than a lot of people's cars.
08:55He came up on me.
08:57Seems like your husband doesn't care about you after all.
09:00How could you say that?
09:02That's a terrible thing to say.
09:06I can't be without him.
09:08I need him and his money.
09:12You can't break up on me.
09:14This is getting too personal and I'm uncomfortable now, Ms. Dunaway.
09:18Okay? So please just make a decision, okay?
09:21What are you gonna do?
09:23Fine, I'll take the stupid executive room.
09:26This cheap one should do.
09:29Here, this one should work.
09:35Oh no.
09:39I'm terribly sorry, Ms. Dunaway, but it appears the executive room has been booked as well.
09:45In the last five minutes.
09:47Yeah, well, we're a very popular hotel.
09:50People can book online.
09:51In fact, looks like we're fully booked now.
09:55This isn't funny.
09:57Where am I supposed to stay now?
10:00Perhaps one of your husband's many properties has a vacancy?
10:03I've never been so humiliated in my life!
10:10You haven't heard the last of me.
10:11My review will destroy this place.
10:15With that attitude, Ms. Dunaway, you might end up on the streets.
10:28Thank you for your patience, though, through all of that.
10:31Most people, you know, they would have already lost their temper.
10:36Ugh, I've dealt with worse.
10:37Besides, it was somewhat entertaining.
10:39As a token of our appreciation for your understanding, I'd like to offer you a complimentary champagne,
10:44a spa treatment, and a late checkout.
10:48That's very generous, thank you!
10:51It's the least we can do.
10:53You know, sometimes karma delivers its own special room service, am I right?
10:57It's a very generous, thank you.
10:57I'm happy.
10:59Please, thank you.
11:00Bye.
11:00Bye.
11:00Bye.
11:00Bye.
11:00Bye.
