00:00Excuse me, we'd like to check in please.
00:03What's in there?
00:04It's Maya and David Williams.
00:06We have a reservation for tonight.
00:08We just got married this afternoon.
00:09We saw the amazing reviews for your hotel online
00:11and we knew we wanted to stay here for our honeymoon tonight.
00:18Don't have any rooms available.
00:20But we made a reservation online three days ago.
00:23I got the confirmation email.
00:25I can show you the confirmation if you need to see it.
00:28I don't care what some computer says.
00:30I'm telling you, I don't have any rooms available.
00:33Is there maybe a problem with our reservation?
00:36We can pay extra if there's been a mix-up.
00:39Let me tell you something, kids.
00:41I don't rent room to poor party kids
00:44who are going to trash my property
00:46and keep my other guests awake all night.
00:49Oh.
00:51We're not here to party.
00:53We just want to celebrate our wedding night quietly.
00:55We're very respectful guests.
00:57Yeah.
00:58That's what they all say.
00:59We're different.
01:00We're not like those other young people.
01:02But you end up being exactly the same.
01:04Loud.
01:05Messy.
01:05And completely disrespectful of other people's property.
01:08Sir.
01:09I understand your concerns,
01:10but what can we do to show you that we're responsible?
01:12We're both professionals.
01:14I'm an accountant.
01:15And Maya's a teacher.
01:16Professionals?
01:17Look at you two.
01:18You probably can't even afford my rates anyway.
01:21This isn't some cheap roadside motel.
01:23We saved up for months for this trip.
01:25We just want one night to celebrate the most important day of our lives.
01:30Listen here, sweetheart.
01:31I've been running this hotel for 35 years.
01:33I've built a reputation for quality and class,
01:35and I'm not about to let some kids in wedding costumes
01:38destroy what I've worked my whole life to build.
01:40We're not kids.
01:41We're 30 years old,
01:42and we're not going to destroy anything.
01:4430?
01:45You look like you're barely out of college.
01:47And age doesn't matter anyways.
01:49Your generation is all the same.
01:50Entitled, demanding,
01:51and completely clueless about respect.
01:53Since I own this hotel,
01:54it's my decision who stays here and who doesn't.
01:56And I'm deciding that you two should try the motel down the road.
01:59I'm sure they'll be more than happy to take your money.
02:01Come on, Maya.
02:02We don't need to stay here when we're not wanted.
02:04But we had everything planned.
02:07The champagne.
02:08The rose petals.
02:10Well, you should have planned better.
02:12Maybe next time you'll think twice before assuming you can get to the hotel.
02:14You can just walk into a respectful establishment.
02:17Good afternoon, ma'am.
02:19Welcome to the Grandview Hotel.
02:21How may I help you today?
02:22Excuse me, but weren't these folks being helped first?
02:25I saw them through the window when I was parking my car.
02:28Yes, we were here first, but the owner is refusing to give us a room.
02:32He says he doesn't want to rent to young stupid people.
02:37Is that true?
02:39Why wouldn't you accommodate this young couple?
02:41They appear to be newlyweds.
02:43Well, you see, it's not that simple.
02:45I have a policy about young guests.
02:49It's about maintaining standards and protecting the comfort of my other guests.
02:52A policy.
02:53Hmm.
02:54What kind of policy exactly?
02:56Young people today, they don't understand how to behave in a quality establishment.
03:00They party, they make noise, they damage property.
03:02I've had too many bad experiences.
03:04That's absolutely ridiculous.
03:06I've heard wonderful things about this boutique hotel, specifically because it was supposed
03:11to be a welcoming and charming location, but your attitude?
03:16It's neither welcoming nor charming.
03:19Ma'am, you seem like a reasonable person who understands the challenges of running a business.
03:23I'm sure you've dealt with difficult customers before.
03:26These people were here first and they deserve to be treated with respect and dignity.
03:31If you have room for me, then you certainly have room for a honeymoon couple.
03:35Fine.
03:36I suppose I could find them something.
03:38I should hope so.
03:40They were here first and they have a reservation.
03:42Name was Williams, right?
03:45Yes.
03:46Maya and David Williams.
03:48Room 108.
03:49End of the hall.
03:50I'll need a credit card for incidentals and I'm warning you right now.
03:53Any noise complaints, any damage, anything at all and you're out.
03:57No refunds.
03:58Alright.
03:58We understand.
04:01I'd like to see your available rooms as well.
04:04Of course.
04:05I have several beautiful suites available.
04:07Let me show you what we have.
04:09Follow me and I'll show you to your room first.
04:19Here we are.
04:21Room 108.
04:25Oh.
04:28It's...
04:29Cozy.
04:31Excuse me.
04:32Mr.
04:33Frank.
04:33Frank Morrison.
04:34Mr. Morrison, this is our honeymoon night.
04:36Is there perhaps a room available for a larger bed?
04:39We're married.
04:40This is a single bed.
04:41This is what's available for people like you.
04:44You should be grateful to get anything at all.
04:46Especially after the fuss you made in my lobby.
04:49People like us?
04:50Young people who think they deserve luxury treatment without wanting to pay for it.
04:54If you don't like it, you know where the door is.
04:58This treatment is completely unacceptable.
05:01You were about to show me your available rooms, which means you clearly have better accommodations available.
05:07Ma'am.
05:08You're a valued guest.
05:10These two are unknowns who could cause all sorts of problems.
05:13I have to protect my property and my reputation.
05:16Protect your property?
05:17From a married couple on their honeymoon?
05:20You don't understand what it's like dealing with people their age.
05:23They have no respect for anything.
05:25They think the world owes them everything.
05:27Take the room or leave it.
05:29I don't have time to stand here and argue with you people all day.
05:33Maybe we should just go.
05:35Mr. Morrison, we appreciate you finding us a room, but we're not comfortable staying somewhere where we're clearly not wanted.
05:40That's your choice.
05:41Don't blame me when you end up sleeping in your car.
05:44Entitled young people think everything should be handed to them on a silver platter.
05:54I'm so sorry to hear about what just happened.
05:57That was absolutely inexcusable.
06:00It's okay.
06:01We'll find somewhere else.
06:03What exactly did he show you for a room?
06:05A tiny single bed in what looks like a closet.
06:09He refused to offer anything better.
06:11He made it clear we weren't home.
06:12That's discrimination.
06:14Pure and simple.
06:17Ma'am, I hope you're not listening to their sob story.
06:21These are typical Gen Z kids who expect luxury treatment without wanting to pay for it.
06:26Gen Z.
06:28They told me they were 30 years old.
06:30Age is just a number.
06:31It's the attitude that matters.
06:33Young people today are spoiled and dramatic.
06:35Always complaining when they don't get their way.
06:37You seem like a reasonable person who understands the challenges of dealing with entitled millennials.
06:41You probably deal with them in your work too.
06:43Actually, I think I should introduce myself properly.
06:45I'm Victoria Olson, travel critic for Metropolitan Living Magazine, Coastal Travel Guide, and the Luxury Hotel Review.
06:53I also write for several online publications and I have over half a million followers on my social media.
06:59You're a travel critic?
07:03That's right.
07:04I was actually considering featuring your hotel on an upcoming article about hidden gym boutique hotels, but I heard that
07:11it was such wonderful things about Grand View Hotel.
07:14However, after witnessing your treatment of Mr. and Mrs. Williams, I'll be writing a very different review.
07:21Wait.
07:22Wait.
07:23There's been a misunderstanding.
07:24I was just trying to maintain standards.
07:26I run a quality establishment here.
07:28Quality?
07:29You discriminated against paying customers based on their age and appearance.
07:33You gave them substandard accommodations and made them feel unwelcome on their wedding night.
07:39I can fix this.
07:40Mr. and Mrs. Williams, please let me give you our best suite free of charge.
07:45No, no, no.
07:45I'll comp your entire stay.
07:48It's too late for that, Mr. Morrison.
07:51I've seen your true character.
07:53How you treat guests when you think no one important is watching.
08:01Here you go.
08:02These are for the Grand Metropolitan downtown.
08:05It's a five star hotel owned by my friends.
08:07They'll treat you with respect and dignity that you deserve.
08:10We can't accept this.
08:12This is too generous.
08:13It's my pleasure.
08:15Everyone deserves to have their honeymoon night be special.
08:17Thank you so much.
08:18This is incredibly kind of you.
08:20Please, Mrs. Williams, I was having a bad day.
08:24I don't usually treat guests this way.
08:25I've been under a lot of stress lately.
08:27Mr. Morrison, how someone treats people when they think no one is watching reveals their true character.
08:33And your character, frankly, is appalling.
08:35I'll be sure to mention you in my review and how you discriminate against young guests and create a hostile
08:41environment.
08:42I'll also be sharing my experience on all my social media platforms.
08:45You'll ruin me.
08:46This hotel is all I have.
08:47I've worked my entire life to build this business.
08:51You've ruined yourself, Mr. Morrison.
08:53Actions have consequences.
08:55Thank you again for everything.
08:57Yes.
08:57You did not have to help us.
08:59Congratulations on your marriage.
09:01I hope you have a wonderful honeymoon.
09:03We will.
09:04Thanks to you.
09:05What if I gave you the presidential suite for free?
09:08What if I personally apologized to every guest?
09:10What if I changed my policy?
09:12Mr. Morrison.
09:14If you had simply treated these people with basic human decency from the beginning, none of this would have happened.
09:19But you chose to be cruel and discriminatory.
09:22But I can change.
09:23I can do better.
09:24Perhaps.
09:24But that's something you should have thought about before you decided to ruin someone's wedding night.
09:29Because of your own prejudices.
09:30Yes.
09:32Here we go, this is.
09:48Thanks a lot.
09:50Thank you, guys.
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