00:08Excuse me. I was wondering if you had this in a smaller size.
00:13You know what? We actually keep these in a special part of the store. I'll take you to it, huh?
00:17Awesome. Thank you so much. No problem. Just doing my job.
00:19Oh, great.
00:43Hey. Pretty loud over here, Becky. You dropping something?
00:47Oh, just a couple of coins. It must have slipped in my hands.
00:52Uh-huh. Yeah. Funny how that happens when you open the register, huh?
01:01Look, I just saw you put some coins into your pocket.
01:06Come on, Mark. It's just a few cents. No one's gonna miss it.
01:11Maybe not. But that's not the point, is it? I mean, we're supposed to be running a business here.
01:16Becky, not running side hustles.
01:19Oh, lighten up, Mr. Perfect. It's not like I'm robbing a bank. Just making up for what they don't pay
01:26us.
01:28Becky, you're better than this. I mean, if management finds out, it's not gonna end well. I'm saying this as
01:35your friend.
01:37You don't get it, Mark. Not everyone can afford to be like goody-two-shoes. Some of us need to
01:44find ways to get by.
01:46I get it, Becky. I really do. But this... This isn't the way. Just think about it, okay?
01:56Yeah. Whatever. I'll think about it.
02:03Oh, hey there. Um, did you find everything you needed today?
02:08I'm just gonna take this one piece.
02:10Great.
02:16Actually, um, this might be a strange question, but I was wondering...
02:22Do you actually enjoy working here?
02:25Um, yeah. I guess. I mean, it's your job, right?
02:32Well, it seems like you've got a pretty laxed approach here on your phone and stuff. I was just wondering.
02:39Well, you know, you gotta keep things chill. Don't need to stress out over folding shirts.
02:46Becky, maybe you should focus on the customer. It's kind of our job, after all.
02:51Yep. Yeah, I got it, Mark. No need to babysit me.
02:55I think he's just trying to make sure the customer has a good experience.
03:00It's actually nice to see someone take pride in their work.
03:06Sure. Sure. We all have our different styles, I guess.
03:13Okay, lady. That's going to be $29.
03:17Alright, $29. Let's see here. Um, alright.
03:35Here we go.
03:36Hey, uh, Becky? Wait, I think you miscounted the change. Let me fix that.
03:40What? No, I didn't. It's fine.
03:46Hey, I'm sorry, ma'am.
03:53Mistakes happen, Becky. Okay? Better to fix them right away.
03:57Yeah. Sure.
03:59Thank you, Mark.
04:02Thank you for, um, your honesty. It's absolutely refreshing.
04:08Yeah.
04:08Trying to do my job, ma'am.
04:09Oh, and I appreciate that so much.
04:13Um, well, thank you. I hope you enjoy your shift.
04:28Excuse me. Sorry to bother you so close to closing, but I forgot to pick up something really important. I
04:36need a blazer for a really big meeting tomorrow.
04:40Oh, yeah. Sure. It's somewhere over there. Help yourself.
04:46Okay.
04:47Good evening, ma'am. Back again, I see. What can I help you find?
04:52Yes. I completely forgot I needed to pick up a blazer for a really important meeting. Do you think you
04:57could help me find one?
04:59Absolutely. We have a few styles that you might love. Perfect for you. Let's go.
05:04Follow me.
05:07Okay, um, oh, here we go. How about this one? Nice clean look, very professional, very good for a meeting.
05:17Oh, I think it's perfect, Mark. Thank you so much.
05:21Absolutely. My pleasure. Let's get you set up at the register, huh?
05:24All right. Oh, I love it. I think I found the blazer I wanted.
05:31All righty. Let's ring it up. Awesome.
05:38Oh, that would be 75. And by the way, the card machine is down, so you need to pay in
05:45cash.
05:46That's strange. I just saw you using the card machine earlier, and it was fine. Are you sure it's down?
05:54Um, yeah. It was acting up earlier. Sometimes it does that, you know, close to the closing time. You know
06:01how it is.
06:03All right, but, um, 75, that seems a little bit high for this blazer. Could you just double check the
06:11price for me?
06:13Yeah, sure. But that's what the system says, so, um...
06:20Hey, uh, excuse me. Becky, mind if I take a look?
06:24Sure. But, it's fine. I already checked it.
06:29Yeah, let's just be sure, right? It's only gonna take a second.
06:36Blazer's actually $60. I'm not sure why. It was entered in at 75.
06:44I must have made a mistake. You know, at the end of the day, um, things get a little hectic.
06:52That's not a mistake, Becky. That's deliberate. And I happen to know that the credit card machine isn't down either.
07:00Now, before you say anything else, let me just introduce myself. I'm Natasha Reynolds, the CEO of this store chain.
07:08And I came here today because I've been receiving complaints. And I wanted to see for myself what exactly was
07:15happening here.
07:17Wait, wait, wait. I can explain. It was just, it was just a little mistake. I swear.
07:23No, no, no. That's the problem. It wasn't a mistake. You've been stealing from customers. And tonight, you tried to
07:32steal from me.
07:34That's not acceptable. It's actually very unacceptable. And I will not tolerate it. I'm sorry, Becky. But you're fired. Effective
07:43immediately.
07:45Fine. Whatever. This place sucks anyways.
07:56Thanks for stepping in, Mark. Your honesty and professionalism didn't go unnoticed. And I so appreciate it.
08:01Just doing my job, ma'am. Thank you.
08:04And you're doing it very well. Have a good night, Mark. And, um, I'll see you soon. Looks like a
08:11raise is coming your way.
08:12Bye.
08:13Bye.
08:13Bye.
08:19Bye.
08:21Bye.
